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All 118 Zermatt hotels

BEST WESTERN Hotel Butterfly

3.0 of 5 Hotel   |   Bodmenstrasse 21, Zermatt 3920, Switzerland
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93%
Ranked #36 of 118 hotels in Zermatt
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Parsleyandsage London, United Kingdom
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263 people have reviewed this hotel

Traveler rating
    165
    81
    12
    4
    1
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53
135
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Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel on the basis of other Trip Advisor reviews and it exceeded our expectations. It's 2 minutes from the main station and the Gornegrat mountain train. It's friendly and has the feel of a small hotel, there's good service, the rooms are very comfortable and clean and the food was plentiful and very tasty. I would thoroughly... More

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Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is definitely much more than a 3 star hotel given that ever other hotel in Zermatt is rated as 4 star. We visited Zermatt in May when many of the hotels close down after the skiing season. After a lot of research and positive reviews on Trip Advisor, I zeroed in on Hotel Butterfly. It turned out to be... More

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Frequent business traveler and had a free weekend in between two weeks of business travel in Europe where I hoped to get in two days of spring skiing. I chose the Hotel Butterfly because it looked like it had a good proximity to the train station, seemed reasonable compared to other very expensive alternatives and looked nice enough from the... More

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Bath
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I have been to the Butterfly twice this year in late January with 'Luke J' s group and I fully endorse his review. I also went in early March with 3 friends we are long standing customers, this was our 14th year. I do not understand some of the negative reviews or where they come from. The Butterfly is a... More

Was this review helpful? Yes 1
İstanbul, Türkiye
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 13, 2014

The location of the hotel is very good.2-3 minutes to main street by walk.The rooms are a bit small and the bathroom is very basic. The reception is welcoming but not helpfull. The heaters of the hotel is not working in weektime, it starts working on firday means, guests are being freezed in friday and around saturday afternoon rooms are... More

Was this review helpful? Yes 2
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Dear Mr. Ulaserdem, As we talked about during your stay, it was not possible to upgrate you in a higher floor. We would have done this with pleasure - but the Hotel Butterfly was fully fully booked - also during weektime. It is high season period in Zermatt and winter! Anyway... as we explained you during your visit, we mesured... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2014

We stayed at this hotel during our Zermatt trip. Comfortable bed, decent room size, clean toilet, nice breakfast & helpful staff. It is located near the main train station, yet it remains quiet throughout the night. Breakfast is considered very good for the price paid. Will stay at this hotel if we are coming back.

Was this review helpful? Yes 1
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Dear ngkhk, Thank you for your nice review. I am always happy to hear that my guests are happy and satisfied. All reviews are very helpfull but especially reviews like yours :-) Sunny greetings from the Matterhorn Frank Schilling Direktor More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2014

I should qualify this review by stating that we were looking for functional and affordable accommodation in Zermatt close to the town centre and ski bus to the lift stations. To this end the Hotel Butterfly served its purpose, the hotel is extremely well located, the rooms have good views of the beautiful surrounds and are functional enough. Average may... More

Was this review helpful? Yes 1
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Dear Simon, Thank you for the review. Just one question: What did you found in the bakery - we don't have on our breakfast buffet ? :-) We have more than 50 different items on our buffet: different fruits / vegetables, several kind of cold cut, different cheese, cereals, boiled eggs, scrabled egss, grilled bacon, baked beans, different kinds of... More

Northern Ireland, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2014 via mobile

We stayed here for 5 days in mid February and the Butterfly is a little Gem! Excellent service, excellent food, excellent location, truly value for money. We will definitely stay here on our next visit to beautiful Zermatt.

Was this review helpful? Yes 2
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Dear Donna-Marc, Thank you for your nice review. I like your phrase "Little Gem" for the Butterfly. Thank you for that. See you next time in the Butterfly. Sunny greetings Frank and all Butterflie's More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

Our hotel was less than five minutes from he train station and main street. Along with its great location, the views of the surrounding mountains and village were just as impressive. Our room was clean, big and updated. Upon our arrival, the friendly concierge updated our economy room without a request. We had nothing negative to say and would visit... More

Was this review helpful? Yes
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Dear Jlopez540, Thank you for your nice review. I like it very much especially the last sentence. ..."We had nothing negative to say ...." I like it :-) Best regards from Zermatt Frank Schilling Direktor More

Bath, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

We stayed at the Hotel butterfly from 18th-25th January as part of our yearly ski holiday, and immeadiately felt at home by the brilliant staff! Frank, the owner of the hotel, is a great host who takes the time everyday to come and talk to all the guests to ensure they are having a pleasant stay, and to give us... More

Was this review helpful? Yes 3
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Hello Luke, Thank you for this review!!! Nothing left to say :-) See you next time in the Butterfly again. And I can promise you the next nice ski day... Sunny greetings from zermatt Frank More

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Additional Information about BEST WESTERN Hotel Butterfly

Also Known As:
Best Western Butterfly
Best Western Zermatt
Zermatt Best Western
Address: Bodmenstrasse 21, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#28 Romantic Hotel in Zermatt
#29 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Butterfly 3*
Reservation Options:
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