We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Butterfly

#41 of 115 Hotels in Zermatt
Certificate of Excellence
Hotel website
Hotel deals
Bodmenstrasse 21, Zermatt 3920, Switzerland
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Hotel Butterfly
Professional photos View all
Browse nearby
BEST WESTERN Hotel Butterfly
BEST WESTERN Hotel Butterfly
BEST WESTERN Hotel Butterfly
Review This Hotel

337 reviews from our community

Traveler rating
    212
    104
    14
    4
    3
See reviews for
72
168
16
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (337)
  • Mar-May only
    (63)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (82)
  • Dec-Feb only
    (78)
All months
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I visited Zermatt in the month OCT 2014 with my family. Great place and very nice hotel as well. Hotel location is just 200 m from the railway station. Great ambience, supportive staff and amenities. Price is not too high. Affordable, reliable place to stay in ZERMATT

Was this review helpful? Yes 1
Philippines
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 days and the view from our room was astounding. Location was perfect it is within 5 minutes walk to the station and the staff was very helpful, we arrived earlier than the supposed check in time but they accomodate us anyway.

Was this review helpful? Yes 1
Kolkata (Calcutta), India
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Best Western Butterfly is a nice cosy little hotel is a beautiful corner of the magnificent town of Zermatt. Although the reception area is relatively small the rooms are not. Slightly of the main street, thus the hustle and noise of the main street does not reach inside. The reception people are very warm and friendly are eager to plan... More 

Was this review helpful? Yes 1
Riyadh, Saudi Arabia
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in the Butterfly over Christmas 2014. Great location within walking distance from the station and in behind the main street.The staff was very helpful and friendly. The room decoration is dated however the cleanliness and space make up for the decor. The breakfast was an average breakfast, Overall I would give this hotel 4 stars.

Was this review helpful? Yes 1
Anchorage, Alaska
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Butterfly was excellent a year ago, and even better this trip. New linens and tableware were appreciated, but the tea service addition apres ski (ok, it was the cakes and cookies I really liked) was an added bonus and unlike some ski hotels, no added cost. And the restaurant seemed better than the year before. And the price of our... More 

Was this review helpful? Yes 2
Pozzuoli, Italy
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing service! the rooms were cozy And warm. The staff could not have been nicer. Everything was handled perfectly by the amazing Frank and Simon. What a dream vacation in Zermatt! I cannot say enough about the butterfly ski day. What a unique and wonderful experience. We cannot wait to come back next year.

Was this review helpful? Yes 3
redditch
Contributor
20 reviews 20 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We are biased. This was our 15th visit for a week's skiing and you know it is good when you meet lots of other fellow regulars who ski at the same time of year each season. We all just keep coming back. Very welcoming staff led by Simone and Frank. Comfortable, immaculate rooms, a cosy lounge/ bar area with the... More 

Was this review helpful? Yes 3
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2015

We have stayed in four hotels in the recent past in Zermatt and have to say that the Butterfly would be our preferred choice if we ski in Zermatt again which is quite likely. The rooms are comfortable though they do not have double beds which is a pity, the food is good and the location is very convenient for... More 

Was this review helpful? Yes 2
Norn Iron
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2015

Having never visited or experienced Zermatt before, I was recommended by a repeat customer that the Best Western Hotel Butterfly was the perfect place to stay for a great ski week experience and that their Butterfly Ski Week Package offered the best of everything in relation to accommodation, location and skiing. Booking directly with the hotel was very easy. I... More 

Was this review helpful? Yes 7
Coleraine
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

My verdict is short and simple: you must visit Zermatt before you die. There is nowhere else in the world to match it. And when you are visiting Zermatt the Best Western Hotel Butterfly is absolutely the best place to say for convenience, friendliness, comfort and a Swiss home-away-from-home. I should know as I’ve stayed at the hotel three times... More 

Was this review helpful? Yes 6
Questions? Get answers from hotel staff and past guests. Ask a question

181 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
View from room (7)
Viewed
Hotel & grounds (45)
Viewed
Bathroom (2)
Viewed
Room/suite (22)
Viewed
Dining (13)
Viewed
Business center/function rooms (3)
Viewed
Other (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
View from room (2)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (10)
Viewed
Business center/function rooms (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question