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BEST WESTERN Hotel Butterfly

Bodmenstrasse 21, Zermatt 3920, Switzerland
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BEST WESTERN Hotel Butterfly
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354 Reviews from our TripAdvisor Community

Traveler rating
    225
    107
    14
    5
    3
See reviews for
73
176
16
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (80)
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    (78)
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Chennai
Top Contributor
57 reviews 57 reviews
35 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located in one of the lanes closer to the Zermatt main station. Surrounded by several Italian and Swiss cuisine restaurants. The rooms are spacious and clean. The body wash provided by the hotel was excellent probably the best I got when compared to the other hotels. The breakfast was good with a good selection of bread and... More 

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Tucson, Arizona
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time in Zermatt. First visit stayed at a four star closer to the gondola but this time chose a less expensive spot closer to the "heart" of Zermatt. Absolutely no regrets! European Best Western hotels are really making sure the experience, especially for the American traveler, is at the peak of their game. Room was spacious, clean, and comfy.... More 

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Austin, Texas
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was definitely one of the harder hotels i've ever had to find. Zermatt in general doesn't label its streets very visibly and this gem is hidden off the beaten path not far from town. A short walk from the main train station and 5 mins walk to bars, shops and restaurants. If you are going skiing its a solid... More 

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Alexandria, Egypt
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I spent only one night, but it was wonderful. Very clean and comfortable. Wide room, nicely decorated with a nice bathroom. Breakfast buffet is amazing. Walking distance from train station and village. Good location location in the centre of car-free Zermatt, 10 minutes' walk from the Gornergratbahn train station and the ski bus stop. I arrived late so had my... More 

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Blairsville, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Only two blocks from the train station, centrally located for walking distance to all of Zermatt. Very nice rooms, polite employees, excellent breakfast buffet, bartender is an absolute charm. Would recommend and would stay there again.

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Zephyrhills, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

Loved our stay. Very clean and comfortable. Spacious rooms. Nicely decorated. Patio looks out to the snow capped mountains. was very helpful and friendly. Breakfast buffet is amazing. Walking distance from train station and village. Would recommend to everyone. Nice place to decompress and relax.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

Spacious & clean. Excellent location. 5 minute walk from train station. We booked on line and then walked into the hotel less than 10 minutes later and they were waiting for us. Very friendly and helpful staff. I would strongly recommend this hotel.

Was this review helpful? Yes 1
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 22, 2015

After traveling to 40 countries and staying in over 200 hundred international hotels. I had such an unpleasant experience with this hotel. The property is quite good but some of the senior staff specially manager seriously require customer service training. They have other hotels, it seems that they use other hotel to fetch customer for this hotel and once you... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed April 20, 2015

The hotel made our stay excellent. The food is amazing, all the staff are very nice and approachable! The room was very comfy with a nice bathroom. There is a ski and boot room to store skis and boots so you don't have to keep them in your room. The lobby and bar area is very comfortable. The hotel is... More 

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Kalamata, Greece
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2015

Once again this was part of our European rail tour. Close to the railway station, this hotel ticked all the boxes. Could not find fault with anything. Because we had an early train to catch we thought we would have to miss breakfast, but they opened 30 minutes early for us. Not many would do that. We will definitely stay... More 

Was this review helpful? Yes 2
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