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Matterhorn Hostel

Schluhmattstr. 32, Zermatt 3920, Switzerland
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Matterhorn Hostel
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114 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Port Coquitlam, Canada
Top Contributor
65 reviews 65 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm not sure how they managed to fit a hostel in such small of a space, but they did. When there is more than 1 person on the stairs, you literally have to squeeze by one another. The location is good, right in the heart of Zermatt. Also, only a 10-15 minute walk from the train station The wifi can... More 

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Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Building is very old, very congested place,no proper ventilation ,old Cots ,Very dirty place,no breakfast, poor maintenance,place was difficult to locate,please avoid it if u can.Not worth for the money .

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ZPApartments, Leiter Front Office at Matterhorn Hostel, responded to this review

Hello Thejasvi, we are really sorry to hear that you ve had such a bad time here. We are a low budget accomodation in an otherwise very expansive town. The building is old yes but please let me point out that we have a cleaner going thru the whole place everyday. Also we do over breakfast (may be there was... More 

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2 of 5 stars Reviewed 4 weeks ago

Cheap enough considering your in Zermatt. We were in an 8 bed dorm. Was pretty tight with just 6 people. Old school lockers size was good enough for valuables though. Good enough though for a bed to crash in as you're in Zermatt to be outside for the hikes, views and snow of course. Nice host too. The bar looked... More 

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Tampere
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 17, 2015

Went to Zermat for hiking with friends. We only needed a place for 3 persons to crash for the night. Anything else would have costed at least double the price (33 CHF) and we didn't really have any other requirements. It's now low season in Zermat and most of the places are closed, but the hostel was quite full. Rooms... More 

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2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 12, 2015

I don't get all the negative reviews, it's a bed for $39 in Zermatt, where else are you gonna find something even double that price? Location is good, probably a 10 min walk from the train, the bathrooms were sufficient, good internet, and only a couple minutes walk from the slopes. The staff was friendly and helpful. The linens were... More 

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Thank you for your comment. Like you said, in this area everything is expensive. Workmanship of technicians etc cost us per hour more than you pay for the bed per night. It is so expensive because of two reasons, he can work maximum of 6 month due to the seasonal conditions in a year and we are still in the... More 

Central Tilba, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2015

back story - 8 person dorm, middle of winter, stayed 1 night. Experience: a) no hot water. Genuinely there is a sign on the door saying please wait for hot water, one of our boilers fell off. (sign looks old...) b) One thin blanket provided.... thin being the key word. Heating in room reasonably good though. c) Hostel has NO... More 

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Dear Georgian, Please let me try to explain the hot water limitation signs and why it looked so “old”. One of the boiler security controller panels fell off at first Christmas day. By all means it was not possible to get the spare part before the specialist opened their shops after New Years Eve. While the hostel and the adjoining... More 

Sydney, Australia
Top Contributor
67 reviews 67 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed January 4, 2015

The hostel itself is very basic and could do with a major upgrade, however it was cheap and the only accommodation I could get over NYE. The receptionist was a shining star here and she was the only staff member we dealt with. She took pity on us being older than the generally 20-35 age group that are in attendance... More 

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Dear geataway25, Thank you for sharing your comment. Our receptionist is a star. indeed she can read the mind of the guests. For the WiFi it is nice that we can offer it in all rooms. There are only a few hostels providing this. Cutleries and crockets are in the cupboards please never hesitate to ask for it at the... More 

Sydney
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 1, 2015

Stayed here for 2 nights in January. Positives are its in a great location- walked out the door and immediately saw the Matterhorn! Staff were really friendly and helpful too. Negatives are the fact there was no hot water for showers, floor was dirty, we had a private room and it was the tiniest space- really only space for the... More 

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Dear Jessica, Thank you for staying with us during the busiest time of the year. Sorry for the inconvenience with the limited hot water. There was no chance to get the spare part for one of the boiler over the Christmas and new years eve holidays. So we had to cut hot water to not let it be freezing cold... More 

Bern, Switzerland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2014

after one night holes in my long johns (icebreaker) [wollen long underwear] never again. there are much better places for less money and nowhere is such unfriendly staff!!!! as there is a lovely view on the street, there's no need to step foot into a disgusting place like that!

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Dear Helga, I want to thank you for giving me the chance to say that we want our clients to communicate issues straight away in this way we have a chance to solve issues. We are running the most affordable Hostel in Zermatt in the best location 2 min away from ski lift and center, with free Internet in all... More 

Menifee, California
1 review
5 of 5 stars Reviewed September 19, 2014

This hostel has the perfect location. Easy access to all the trails, quick walk to town and the train stations, and its also near the ski gondolas. Zermatt is gorgeous. I only planned to stay two nights, but I couldn't get myself to leave and stayed four nights. George at reception kept me busy; he told me of great hikes... More 

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ZPApartments, Manager at Matterhorn Hostel, responded to this review

Dear Tammy, Thank you for your comment. We appreciate you staying with us. George is indeed a good guy knowing the place very well. In winter you should enjoy the mountains too. The prices are all year the same. Feel free to tell California about us and come back anytime. Its always warm in the TV room and a lot... More 

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