We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 116 Zermatt hotels

Grand Hotel Zermatterhof

5.0 of 5 Hotel   |   Bahnhofstrasse 55, Zermatt 3920, Switzerland
Hotel amenities
Save Saved
You added Grand Hotel Zermatterhof to your Saves list
Grand Hotel Zermatterhof
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
92%
Ranked #36 of 116 hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Yann_and_Leonor_H Paris, France
  • Overview
  • Reviews (142)
  • Photos (133)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (26)
  • Location
  • More
true
Write a Review

142 people have reviewed this hotel

Traveler rating
    100
    31
    4
    4
    3
See reviews for
37
43
16
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Everything was perfect. Everything is very clean and spacious. Friendly staff. Wide range of skincare. High quality of cosmetic products (Cellcosmet, St Barth...). Definitely, the best spa in Zermatt.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago via mobile

From the moment I was collected at the station this was 5 days in a wonderful hotel. The room was modern and comfortable, the supply of fruit and soft drinks in the room, a great breakfast choice, a super pool I seem to have free run of, and Sven who was a super concierge. Great value too - found on... More

Was this review helpful? Yes
London
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

My second stay at this five star in Zermatt. Traveling alone, I asked for a view of the Matterhorn and was duly given such a room. Pleasantly decorated, very comfortable bed, good service throughout, all the staff know your name, pleasant and friendly from the chambermaid to the concierge to the manageress. Bathroom a tad small and food is decent... More

Was this review helpful? Yes
sussex
Top Contributor
53 reviews 53 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is difficult not to have too many superlatives when writing a review of this hotel. We stayed there to celebrate our 30th wedding anniversary and the staff could not have done more to make it a really special occasion. The e-mail communication before arrival was prompt and very helpful; they arranged for us to be transferred from the railstation... More

Was this review helpful? Yes
St Christophe d'Arthabaska
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed here a twice for a week and am going back. Clean, great location. Excellent service. Consistent with its standards. Staff can be a bit snob: they are expecting european standards and were surprised to see relaxed Canadians. Staff almost dismissed me when I arrived because I looked too young to stay here! Regardless, I think it is... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your positive experiences during your last stay at the Grand Hotel Zermatterhof. Thank you very much again for having chosen our hotel. We are happy to read, that you were entirely satisfied with the cleanliness, the outstanding location and the excellent service as you write... More

San Rafael, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

We absolutely loved our stay at grand hotel zermatterhof. We were treated like royalty and made great friends with the staff, who could not have been more hospitable. We have stayed in many luxurious hotels during our five week trip though France, Italy and Switzerland and the zermaterhoff surpassed them all. From the carriage ride from the train station, to... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member and Zermatterhof-Guest, We thank you very much for taking your time and to write about your positive experiences during your recent stay at the Grand Hotel Zermatterhof. We read in your comment that you have especially appreciated the warm hospitality the transfer by horse carriage with our two wonderful horses and the offered welcome drink upon your arrival.... More

Naples, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed at the hotel at the beginning of July with our kids and loved it. Room are small (typical European size) and not updated but clean. Everything else about the hotel is perfect. Location couldn't be better--on main street in the middle of everything. Staff is wonderful and incredibly helpful (especially the Concierge staff). The included breakfast is great--the... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your experiences during your recent stay at the Grand Hotel Zermatterhof. It is our goal to render a most valuable stay to our guests. We are grateful to read that your children und yourself have enjoyed your stay and that you have very much appreciated... More

The Woodlands, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

We stayed here for 2 nights. We had 2 terrific connecting rooms on the first floor (above the lobby) which opened to a HUGE balcony with views of the Matterhorn. Nights are cool so there's no A/C, so we slept comfortably with the windows open. The service was top notch, concierge was very helpful on multiple occasions. Wifi is free... More

Was this review helpful? Yes 2
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor member Thank you for your positive feedback referring to your recent stay at the Grand Hotel Zermatterhof. We are proud and thankful about the fact, that you have enjoyed your stay with us. We have read your comments and shall see with our architect to improve the counter space in the bath-room of room-type you have stayed. Renovations... More

Prangins, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

We have a had a fantastic stay in the hotel during a weekend. From the first telephone call to confirm reservation until we left the hotel we were warmly welcomed, looked after and given the best service we could expect. We were staying in the suite room, with three TVs in a modern style in each room. Spacious, modern and... More

Was this review helpful? Yes 2
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor Member Thank you very much for your feedback about your positive experiences during your recent stay at the Grand Hotel Zermatterhof. We aim to offer our guests an exceptional and memorable service in a traditional and high-standing setting. We are very delighted to learn, that we have been able to fullfill your wishes. Thank you very much. We... More

Windermere, Florida
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 3, 2014

This is the most amazing hotel I have ever stayed in. The level of service is beyond comprehension! The staff is wonderful. We were picked up from the train station in a horse and carriage! Can not wait to go back!

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor Member Thank you very much for your positive feedback and your compliments referring to your delightful experiences during your recent stay at the Grand Hotel Zermatterhof. You motivate my team and myself to continue our route of providing excellent service combined with faithful hospitality in an awsome setting. It would be our pleasure to welcome you again in... More

Owners: What's your side of the story?
If you own or manage Grand Hotel Zermatterhof, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Hotel Zermatterhof? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Zermatterhof

Address: Bahnhofstrasse 55, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Zermatterhof 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Tingo, HotelsClick, BookingOdigeoWL, Otel and Venere so you can book your Grand Hotel Zermatterhof reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Zermatt

133 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (109)
Viewed
View from room (5)
Viewed
Bathroom (3)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (9)
Viewed
Dining (2)
Viewed
Other (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Zermatt with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style
#1 Business Hotel in Zermatt #13 Family Hotel in Zermatt #13 Spa Hotel in Zermatt #17 Ski-In / Ski-Out Hotel in Zermatt #23 Luxury Hotel in Zermatt #60 Romantic Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
Die Dimensionen des Seins erweitern Wenn Sie vom Grand Hotel Zermatterhof zur Spitze des Matterhorns blicken, erweitert sich Ihre Vorstellung von Grosse und Erhabenheit. Wenn Sie die Gastfreundschaft des Grand Hotel Zermatterhof in Anspruch nehmen, erweitert sich Ihr Begriff von Hotellerie: Sie finden bei uns Noblesse und Herzlichkeit, Stil und Lebensfreude, Eleganz und Sportlichkeit vereint. Der selbstverstandliche Komfort unseres traditionsreichen Hauses und die krauterduftende Alpenluft regenerieren den Geist und offnen die Seele fur neue Dimensionen des Seins. Ich freue mich, Sie bei uns personlich kennen lernen zu durfen. Rafael Biner, Direktor ... more   less 
Number of rooms
78

Questions & Answers

Questions? Get answers from Grand Hotel Zermatterhof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer