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All 116 Zermatt hotels

Grand Hotel Zermatterhof

5.0 of 5 Hotel   |   Bahnhofstrasse 55, Zermatt 3920, Switzerland
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Grand Hotel Zermatterhof
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92%
Ranked #37 of 116 hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Janet G Naples, Florida
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134 people have reviewed this hotel

Traveler rating
    93
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Naples, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel at the beginning of July with our kids and loved it. Room are small (typical European size) and not updated but clean. Everything else about the hotel is perfect. Location couldn't be better--on main street in the middle of everything. Staff is wonderful and incredibly helpful (especially the Concierge staff). The included breakfast is great--the... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your experiences during your recent stay at the Grand Hotel Zermatterhof. It is our goal to render a most valuable stay to our guests. We are grateful to read that your children und yourself have enjoyed your stay and that you have very much appreciated... More

The Woodlands, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. We had 2 terrific connecting rooms on the first floor (above the lobby) which opened to a HUGE balcony with views of the Matterhorn. Nights are cool so there's no A/C, so we slept comfortably with the windows open. The service was top notch, concierge was very helpful on multiple occasions. Wifi is free... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor member Thank you for your positive feedback referring to your recent stay at the Grand Hotel Zermatterhof. We are proud and thankful about the fact, that you have enjoyed your stay with us. We have read your comments and shall see with our architect to improve the counter space in the bath-room of room-type you have stayed. Renovations... More

Prangins, Switzerland
1 review
5 of 5 stars Reviewed 3 weeks ago

We have a had a fantastic stay in the hotel during a weekend. From the first telephone call to confirm reservation until we left the hotel we were warmly welcomed, looked after and given the best service we could expect. We were staying in the suite room, with three TVs in a modern style in each room. Spacious, modern and... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor Member Thank you very much for your feedback about your positive experiences during your recent stay at the Grand Hotel Zermatterhof. We aim to offer our guests an exceptional and memorable service in a traditional and high-standing setting. We are very delighted to learn, that we have been able to fullfill your wishes. Thank you very much. We... More

Windermere, Florida
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the most amazing hotel I have ever stayed in. The level of service is beyond comprehension! The staff is wonderful. We were picked up from the train station in a horse and carriage! Can not wait to go back!

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor Member Thank you very much for your positive feedback and your compliments referring to your delightful experiences during your recent stay at the Grand Hotel Zermatterhof. You motivate my team and myself to continue our route of providing excellent service combined with faithful hospitality in an awsome setting. It would be our pleasure to welcome you again in... More

Pretoria, Gauteng, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We celebrated my daughters wedding at this magical hotel!! Everything was perfection,the staff was amazing, the food was EXCELLENT!! The newly weds stayed at the hotel after the reception and they Loved their room!! Besides the hotel ,Zermatt is one of my favorite places on earth!! Great times shared with great friends and family!!

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor Member, Thank you very much for your recent feedback. We are more than happy to learn, how impressed you have been by experiencing our services during your stay, In the meantime we have even performed our quality: All the rooms in the fourth floor have been refurbished last spring. Our Fine dining Prato Borni has its own kitchen... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 10, 2014

Faultless hotel in all the aspects. Everything is perfect here. I was lucky to be staying in one of the newly refurbished suites that was superb. Not all the rooms are refurbished at the moment, but it seems like they are all going to be soon. There are 2 restaurants, a bar and an indoor smoking lounge. The hotel has... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor Member. Thank you very much for your recent feedback. We appreciate your inputs. We are very happy to announce that during our closing time in April until the end of june 2014, we have renovated the rooms of the fourth floor. Also our fine Dining Prato Borni has been refurbished - by conserving the luxury and very impressing... More

Clermont, Florida, United States
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2014

The level of service in this hotel is exceptional. From the front desk, to the wait staff in the dining areas, to the bell services staff... all were helpful without hesitation. The room was clean, functional, very attractive. Although my room was a bit on the small side, it had every amenity you might want. Being in the center of... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor Member We thank you very much for taking your time and to write about your positive experiences during your last stay at the Grand Hotel Zermatterhof. It is our goal to render a most valuable stay to our guests - and we can read in your comment that we have succeeded. Since your last stay we renovated the... More

Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2014

We visited the hotel on 20/03/14. We were staying in another hotel in zermatt.I wanted somewhere special to celebrate my husbands birthday.I chose the zermatterhof on its reputation and 5 stars. Although this doesn't always mean great service in all hotels of this standard I walked into the hotel as a nonresident. I was treated so well by the reception... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member Thank you for your positive feedback you have written on the occasion of your husband’s birthday that you celebrated at the Grand Hotel Zermatterhof and for the fact, that you have chosen our location among all hotels&restaurants in Zermatt. We are proud and thankful for this. It is our aim and daily challenge to organise events and fulfil... More

Zug, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

My parents and I stayed at the Zermatterhof for four nights and we had a fabulous time. The location is great - close to the station and in the centre of the resort. The staff are extremely attentive, friendly and a credit to the hotel. This factor alone would encourage me to return to the hotel as recently I have... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

We thank you very much for taking your time writing about your experiences during your last stay at the Grand Hotel Zermatterhof. Especially your positive feedback of the outstanding service attitude of the Zermatterhof staff encourages us to continue on this path. It is our goal to render a most valuable stay to our guests - and we can read... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2014

I recently returned from a fabulous stay at the Grand Hotel Zermatterhof. It is an amazing alpine property with several excellent restaurant choices, breakfast fit for a king (get the banana pancake and crepes!), impeccable service, and excellent spa facilities. I loved the central location. The staff were always friendly and more than willing to help and go out of... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your positive experiences during your last stay at the Grand Hotel Zermatterhof. It is our goal to render a most valuable stay to our guests - and we can read in your comment that we have succeeded. Since your last stay we renovated the entire... More

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Additional Information about Grand Hotel Zermatterhof

Address: Bahnhofstrasse 55, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Zermatterhof 5*
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Also Known As:
Grand Hotel Zermatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style
#1 Business Hotel in Zermatt #13 Spa Hotel in Zermatt #14 Family Hotel in Zermatt #18 Ski-In / Ski-Out Hotel in Zermatt #23 Luxury Hotel in Zermatt #62 Romantic Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
Die Dimensionen des Seins erweitern Wenn Sie vom Grand Hotel Zermatterhof zur Spitze des Matterhorns blicken, erweitert sich Ihre Vorstellung von Grosse und Erhabenheit. Wenn Sie die Gastfreundschaft des Grand Hotel Zermatterhof in Anspruch nehmen, erweitert sich Ihr Begriff von Hotellerie: Sie finden bei uns Noblesse und Herzlichkeit, Stil und Lebensfreude, Eleganz und Sportlichkeit vereint. Der selbstverstandliche Komfort unseres traditionsreichen Hauses und die krauterduftende Alpenluft regenerieren den Geist und offnen die Seele fur neue Dimensionen des Seins. Ich freue mich, Sie bei uns personlich kennen lernen zu durfen. Rafael Biner, Direktor ... more   less 
Number of rooms
78

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