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All 116 Zermatt hotels

Grand Hotel Zermatterhof

5.0 of 5 Hotel   |   Bahnhofstrasse 55, Zermatt 3920, Switzerland
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Ranked #35 of 116 Hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
RedBreck Breckenridge
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145 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Breckenridge
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I love this hotel. I come to Zermatt every year and I stay here every year. The staff is professional, courteous and very willing to help accommodate your requests The location is unbeatable in my mind and I have visited in both summer and winter. I prefer to be in town after a day of skiing so I don't have... More

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Madisonville, Kentucky
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a surprise! this hotel has the best view of the matterhorn in the whole town. It's location was center to all shopping, hiking, and day trips up to the mountain. The staff was the best in switzerland, well enzo and his staff in luzurn( switzerhoff) is a tie.Great breakfast with antonio at the helm. The chiming bells of the... More

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Houston, Texas
Top Contributor
63 reviews 63 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel. Everything about it is truly 5-star, from the service to the rooms to the views and location. I highly recommend staying there. Be aware that this hotel is right next to the town church, and the bell tower rings a lot. And by a lot, I really mean a lot (perfectly normal... More

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Paris, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. Everything is very clean and spacious. Friendly staff. Wide range of skincare. High quality of cosmetic products (Cellcosmet, St Barth...). Definitely, the best spa in Zermatt.

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

From the moment I was collected at the station this was 5 days in a wonderful hotel. The room was modern and comfortable, the supply of fruit and soft drinks in the room, a great breakfast choice, a super pool I seem to have free run of, and Sven who was a super concierge. Great value too - found on... More

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London
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My second stay at this five star in Zermatt. Traveling alone, I asked for a view of the Matterhorn and was duly given such a room. Pleasantly decorated, very comfortable bed, good service throughout, all the staff know your name, pleasant and friendly from the chambermaid to the concierge to the manageress. Bathroom a tad small and food is decent... More

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sussex
Top Contributor
56 reviews 56 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It is difficult not to have too many superlatives when writing a review of this hotel. We stayed there to celebrate our 30th wedding anniversary and the staff could not have done more to make it a really special occasion. The e-mail communication before arrival was prompt and very helpful; they arranged for us to be transferred from the railstation... More

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St Christophe d'Arthabaska
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed here a twice for a week and am going back. Clean, great location. Excellent service. Consistent with its standards. Staff can be a bit snob: they are expecting european standards and were surprised to see relaxed Canadians. Staff almost dismissed me when I arrived because I looked too young to stay here! Regardless, I think it is... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your positive experiences during your last stay at the Grand Hotel Zermatterhof. Thank you very much again for having chosen our hotel. We are happy to read, that you were entirely satisfied with the cleanliness, the outstanding location and the excellent service as you write... More

San Rafael, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

We absolutely loved our stay at grand hotel zermatterhof. We were treated like royalty and made great friends with the staff, who could not have been more hospitable. We have stayed in many luxurious hotels during our five week trip though France, Italy and Switzerland and the zermaterhoff surpassed them all. From the carriage ride from the train station, to... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member and Zermatterhof-Guest, We thank you very much for taking your time and to write about your positive experiences during your recent stay at the Grand Hotel Zermatterhof. We read in your comment that you have especially appreciated the warm hospitality the transfer by horse carriage with our two wonderful horses and the offered welcome drink upon your arrival.... More

Naples, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed at the hotel at the beginning of July with our kids and loved it. Room are small (typical European size) and not updated but clean. Everything else about the hotel is perfect. Location couldn't be better--on main street in the middle of everything. Staff is wonderful and incredibly helpful (especially the Concierge staff). The included breakfast is great--the... More

Was this review helpful? Yes 1
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your experiences during your recent stay at the Grand Hotel Zermatterhof. It is our goal to render a most valuable stay to our guests. We are grateful to read that your children und yourself have enjoyed your stay and that you have very much appreciated... More

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Additional Information about Grand Hotel Zermatterhof

Address: Bahnhofstrasse 55, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Zermatterhof 5*
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Also Known As:
Grand Hotel Zermatt

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