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All 116 Zermatt hotels

Grand Hotel Zermatterhof

5.0 of 5 Hotel   |   Bahnhofstrasse 55, Zermatt 3920, Switzerland
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Grand Hotel Zermatterhof
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Ranked #34 of 116 Hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Barry S Birmingham, Alabama
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147 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, Alabama
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Hotel Zermatterhoff is the nicest hotel I have ever stayed at with the exception of the Grand Floridian at Disney World. The hotel is beautiful, the staff very courteous, the amenities incredible and the view of the Matterhorn from my balcony was breathtaking. The Swiss staff had to get used to my "Southern" English but I had a... More

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Breckenridge
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2014

I love this hotel. I come to Zermatt every year and I stay here every year. The staff is professional, courteous and very willing to help accommodate your requests The location is unbeatable in my mind and I have visited in both summer and winter. I prefer to be in town after a day of skiing so I don't have... More

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Madisonville, Kentucky
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 12, 2014

What a surprise! this hotel has the best view of the matterhorn in the whole town. It's location was center to all shopping, hiking, and day trips up to the mountain. The staff was the best in switzerland, well enzo and his staff in luzurn( switzerhoff) is a tie.Great breakfast with antonio at the helm. The chiming bells of the... More

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Houston, Texas
Top Contributor
63 reviews 63 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 6, 2014

This was my second stay at this hotel. Everything about it is truly 5-star, from the service to the rooms to the views and location. I highly recommend staying there. Be aware that this hotel is right next to the town church, and the bell tower rings a lot. And by a lot, I really mean a lot (perfectly normal... More

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Paris, France
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2014

Everything was perfect. Everything is very clean and spacious. Friendly staff. Wide range of skincare. High quality of cosmetic products (Cellcosmet, St Barth...). Definitely, the best spa in Zermatt.

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1 review
5 of 5 stars Reviewed August 22, 2014 via mobile

From the moment I was collected at the station this was 5 days in a wonderful hotel. The room was modern and comfortable, the supply of fruit and soft drinks in the room, a great breakfast choice, a super pool I seem to have free run of, and Sven who was a super concierge. Great value too - found on... More

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London
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 21, 2014

My second stay at this five star in Zermatt. Traveling alone, I asked for a view of the Matterhorn and was duly given such a room. Pleasantly decorated, very comfortable bed, good service throughout, all the staff know your name, pleasant and friendly from the chambermaid to the concierge to the manageress. Bathroom a tad small and food is decent... More

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sussex
Top Contributor
56 reviews 56 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 16, 2014

It is difficult not to have too many superlatives when writing a review of this hotel. We stayed there to celebrate our 30th wedding anniversary and the staff could not have done more to make it a really special occasion. The e-mail communication before arrival was prompt and very helpful; they arranged for us to be transferred from the railstation... More

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St Christophe d'Arthabaska
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed here a twice for a week and am going back. Clean, great location. Excellent service. Consistent with its standards. Staff can be a bit snob: they are expecting european standards and were surprised to see relaxed Canadians. Staff almost dismissed me when I arrived because I looked too young to stay here! Regardless, I think it is... More

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rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member We thank you very much for taking your time and to write about your positive experiences during your last stay at the Grand Hotel Zermatterhof. Thank you very much again for having chosen our hotel. We are happy to read, that you were entirely satisfied with the cleanliness, the outstanding location and the excellent service as you write... More

San Rafael, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

We absolutely loved our stay at grand hotel zermatterhof. We were treated like royalty and made great friends with the staff, who could not have been more hospitable. We have stayed in many luxurious hotels during our five week trip though France, Italy and Switzerland and the zermaterhoff surpassed them all. From the carriage ride from the train station, to... More

Was this review helpful? Yes 2
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear TripAdvisor-Member and Zermatterhof-Guest, We thank you very much for taking your time and to write about your positive experiences during your recent stay at the Grand Hotel Zermatterhof. We read in your comment that you have especially appreciated the warm hospitality the transfer by horse carriage with our two wonderful horses and the offered welcome drink upon your arrival.... More

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Additional Information about Grand Hotel Zermatterhof

Address: Bahnhofstrasse 55, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Zermatterhof 5*
Number of rooms: 78
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Also Known As:
Grand Hotel Zermatt

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