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Grand Hotel Zermatterhof

#32 of 110 Hotels in Zermatt
Certificate of Excellence
Bahnhofstrasse 55, Zermatt 3920, Switzerland
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1 room 1 guest
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canton of Zurich, Switzerland
1 review
5 of 5 stars Reviewed 2 weeks ago

All the amenities were top notch; horse and carriage to and from the train station, room service, free soda and water in the mini-bar, Nespresso coffee machine, fresh fruit throughout the hotel (really fresh), breakfast buffet left nothing to be desired; even had eggs Benedict, french toast and pancakes upon request. The architecture and woodwork in the entire hotel left... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived from Tasch to Zermatt and we were immediately welcomed by the transfer service. We were also lucky to be upgraded from Double Room Classic with Matterhorn view to a Double Room deluxe with Matterhorn view, and we were delighted by that. The room is really spacious and the view is really great. From the bed, we can look... More 

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Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We received first class service and attention from the moment we were met at the train station by the horse carriage driver. When we arrived at the hotel we were greeted by the General Manager and front desk employees, and were offered welcome drinks outside on the front patio. As a Virtuoso traveler, one of our rooms was upgraded to... More 

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Fairfield, Connecticut
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is gorgeous with great bars, restaurants, views, pool and spa/fitness center. It's right in the middle of town w/ access to everything. We booked a suite and it was more than we could have hoped for: huge living room w/ fireplaces, dining room table, 2 WCs and a wrap-around balcony with views of the Matterhorn. Amazing. The concierge,... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

main and main location: check well-appointed, renovated, modern rooms with amazing views of town and the matterhorn: check inclusive, delicious and diverse breakfast: check service: this is where I feel the hotel really shines. the staff are universally friendly and attentive and the concierge went above and beyond to send my gear back to the States via DHL after I... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our family of 4 stayed at the Zermatterhof in July 2015 and it was fabulous. It has a great location so you can walk everywhere and it has a wonderful view of the Matterhorn from the front patio where you can sit comfortably and have just drinks or lunch/dinner. The staff was very helpful, knowledgeable, and attentive. This hotel was... More 

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Cumbria,
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

outstanding location, outstanding facilities and outstanding staff. From the collection to drop off at the train station (by horse drawn carriage) we were made to feel like royalty. Never been so sad to leave a hotel before. The room was fantastic, recently renovated, with all the facilities you would expect form a 5 star hotel. The bathroom what amazing. The... More 

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Fayetteville, AR
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great rooms- luxurious, fantastic breakfast, centrally located, outstanding staff!! This hotel is exemplary and one of the best for customer service. You are truly spoiled at this hotel and the accommodations are great value for the investment. Will definitely return here!!

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed July 16, 2015

My husband and I stayed here for a few nights while we were honeymooning throughout Europe. This was, without a doubt, our favorite hotel. Aside from the quality of the amenities, which was to be expected from a 5 star hotel, the service and attention to detail was superb. The staff (from the front desk to the restaurant to the... More 

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Colwyn Bay, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

We stayed at the hotel for five nights in a suite with a terrace looking out to the Matterhorn. The hotel restaurant and terrace offered good food at very reasonable prices and the service from all of the staff was very friendly and capable. The swimming pool was fantastic and also had views of the Matterhorn. I had a birthday... More 

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