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Grand Hotel Zermatterhof

#35 of 115 Hotels in Zermatt
Certificate of Excellence
5.0 of 5
Bahnhofstrasse 55, Zermatt 3920, Switzerland
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Grand Hotel Zermatterhof
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Grand Hotel Zermatterhof
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203 reviews from our community

Traveler rating
    145
    42
    7
    5
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Comfortable, thoroughly modern hotel. Gracious service, knowledgeable staff, and dedicated management. Restaurants to suit any occasion. Efficient closets for managing ski clothing and equipment. Dedicated lockers for skis / boots / carriers down below.

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New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Grand Hotel Zermatterhof is an absolute dream. The staff are the nicest people you will ever meet and are extremely friendly, the rooms are heavenly, and the overall experience here is outstanding. THE GUEST EXPERIENCE: Zermatt is absolutely beautiful and charming, but the Zermatterhof just takes your trip to a whole new level of luxury. We stayed for 5... More 

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Amsterdam
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arriving at Zermatt trainstation is arriving in a wintersport dream. The horse carriage is your taxi to the best hotel in town. The General manager is how a innkeeper schould be. He talks to everybody and it seems he knows everybody. He explains there are many many returnings guests. The rooms are spacious and the we find Bvlgari products in... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

Spent 6 nights here first week of March. Stayed in Suite which was newly updated, spacious and fantastic in every way. Staff was super helpful and friendly, special shout out to the ski room guys who were really amazing!!! Breakfast was great and the Hotel is in beautiful condition and impeccably maintained. This was my 5 th visit and I... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2015

An excellent hotel. The staff could not have been more helpful! It was wonderful to be met at the station by a horse and carriage! The breakfast was exceptionally good! It is in a good central position in Zermatt! I would definitely go back!

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Pittsburgh, Pennsylvania
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 8, 2015

Spent 6 nights at Zermatterhof. Overall the stay was great. We had a junior suite which gave us some extra room to kick up our feet at the end of the day to relax a few minutes before dinner. Everything was very clean and our room was serviced twice a day. Nespresso coffee machine in our roommade me feel at... More 

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Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

Very happy to have chosen this hotel for our skiing vacation in Zermatt. Although the hotel is not ski in and out, it is well located in the center of the town. The Hotel has an excellent service by absolutely all of its staff - they really go the extra mile to anticipate your needs and/or to positively surprise you.... More 

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UT
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

The hotel is right off Main Street, very close to shopping and dining, yet quiet. The staff at very well trained, polite, helpful and friendly. Everything at hotel is very well thought out. The hotel has old-time charms and room is quite small with views of Matterhorn. My room has a jettub which is very helpful after a day of... More 

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Denver, CO
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 25, 2015

We didn't stay at the hotel, but the restaurant Say Cheese, located on the bottom floor of this hotel, is worth a review. It has just been open a few months, but the food is excellent. If you're looking for a place to have raclette or cheese fondue, this is it! Cozy atmosphere with a pretend fire. It has a... More 

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Basel, Switzerland
1 review
5 of 5 stars Reviewed February 25, 2015

Very nice and friendly staff, we had a great time, the pool was perfekt for the kids after skiing, the new say cheese Restaurant was superb, fantastic food for a very reasonable price in a 5 star Hotel.

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