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Grand Hotel Zermatterhof

#30 of 110 Hotels in Zermatt
Certificate of Excellence
Bahnhofstrasse 55 | 3920 Zermatt, Zermatt 3920, Switzerland
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1 room 1 adult
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Grand Hotel Zermatterhof
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316 Reviews from our TripAdvisor Community

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Beirut, Lebanon
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent service and perfect location in center of town. The conciergerie was very good , especially Mr. Paul. The ski room manager mr. Raphael was always ready and helping without having to ask for. In short we enjoyed very much our stay. Patrick Feghali

Helpful?
Thank PatrickFeghali
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

It is a perfect hotel. It was the third time being there. Location is the best in Zermatt. View to the mathoren. Room is comfortable and nice. Spa is unic. New and big. Service is full swiss! Food is perfect. Price is swiss…. I ll come back only to its! Yacov porat Israel

Helpful?
Thank Yacov P
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member, dear Mr. Yacov Porat, Thank you for your feedback on tripadvisor. We are most grateful for your comment. Hopefully we have the chance to welcome you back in not to distant future. In the meantime we wish you a good time. Best regards Rafael Biner More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

An outstanding experience! I have spent only one night as the end of a snow week in Switzerland but I could not choose a better place to stay. The room, the Spa, the buffet and the entire hotel create a warm atmosphere that makes you feel special all the time! All of the staff were very helpful and kind to... More 

Helpful?
Thank Alex d
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip Advisor Member Thank you for your positif feedback. We are very grateful for your comment and are most pleased to learn that we have fullfilled your expectations. We look forward to welcoming you soon aigain. We wish you in the meantime a very good time. Rafael Biner More 

Switzerland
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

If you can afford Switzerland, if you can afford skiing in Switzerland, and if you can afford skiing in Zermatt in Switzerland, then you have no excuse to miss this hotel. The location and the services are top from the first moment you interact with Zermatterhof, and it just cannot be otherwise...

Helpful?
Thank Manuel A
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member Thank you very much for your positive Feedback on trip-Advisor. We are most pleased to learn, that you have entirely enjoyed your stay at the Grand Hotel Zermatterhof. We feel very proud and hope truly, to welcome you again with us. We wish you meanwhile a very good time. Rafael Biner and the Zermatterhof-Team More 

London, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at the hotel four times before and it is superb, in every way! My room was fantastic, the hotel is very comfortable and the staff go to great lengths to make your trip enjoyable. They definitely appreciate loyalty and are very honest, we misunderstood our package which included credits and they corrected our mistake at their cost!... More 

Helpful?
Thank lee100
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member, Thank you very much for your loyalty returning to the Grand Hotel Zermatterhof. We appreciate your positive comment. The team is encouraged to commit the path of hospitality. We look forward welcoming you with us again in not too distant future. We wish you meanwhile an excellent time. Rafael Biner More 

Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall I did enjoy my stay at the Zermatterhof - the style of the hotel lobby is trying to be grand but not hitting the mark - my room was comfortable but also looking a bit tired. Having said that the staff are most accommodating - I arrived at the hotel quite early in the day after flying all night... More 

Helpful?
Thank Iph200
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip Advisor Member Thank you very much for your positive comment on trip advisor. We are most grateful to learn, that our team has fullfilled your expectations. About your remark of the room: we regularly refurbish a section of our rooms. However, we would be most pleased to assign you a renovated room next time. We wish you all... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Zermatterhof was our base for an excellent week of skiing. We frequently ski in the Dolomites and the Vorarlberg and so tend to think of Switzerland as offering relatively poor value for money. Our week at Zermatterhof, however, surprised us in that we enjoyed fabulous cuisine, lift passes for Zermatt and Cervinia, drinks, transfer to and from the station... More 

Helpful?
Thank Angmar276
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member Thank you very much for your visit and your throughout positive comment. We are very eager to render our guests' an outstanding and in every way memorable stay. We are most pleased to read, that you have at the same time enjoyed the services of our employees but also the infrastructure of the hotel. We wish you a... More 

London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely old grand hotel but with a very friendly, relaxed feel. Large, bright, traditional room. Perfect location in the centre of the village - walk everywhere. Excellent service; wine, fruit and soft drinks in the room, knowledgeable & helpful concierge, delicious & extensive breakfast. Fondue restaurant was also excellent with the friendliest staff imaginable. My only comment would be that... More 

Helpful?
Thank thedirector
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member Thank you very much for having stayed at the Grand Hotel Zermatterhof and for writing your review. We are most delighted to learn, that you have entirely enjoyed the hotel and its srvices. Referring to your remark I just precise that we offer 3 restaurants: The Restaurant saycheese (Cheese Fondue, Raclette and Fondue Chinoise) the Alpine Gourmet Restaurant... More 

Basel, Switzerland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

perfect location, pet friendly, service has improved tremendously in the last years, nevertheless on the last day declined again unfortunately (waiting for coffee at breakfast again for 20min) and mistakes in bill, pricy

Helpful?
Thank david g
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip-Advisor-Member Thank you very much for your repeated return and your comment on your experienced services. It is our goal to render our guests' a perfect stay. We wish to welcome you back throughout the year or hopefully next year again. Rafael Biner More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

From the carriage that picked us up at the station, the staff at the front desk, the concierge who guided us incredible well, the housekeeper, all the staff took care of every detail to make our stay a pleasure. The rooms were very comfortable and enjoyable. We had a wonderful experience.

Helpful?
Thank Patricia J
rafael_biner, Manager at Grand Hotel Zermatterhof, responded to this review

Dear Trip Advisor Member Thank you for having chosen the Grand Hotel Zermatterhof for your recent stay in Zermatt. We are most pleased to learn, that you have fully enjoyed your stay with us. We wish you a wonderful time and hope to welcome you again in not to distant future. Rafael Biner More 

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