We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Zermatterhof

#31 of 115 Hotels in Zermatt
Certificate of Excellence
Bahnhofstrasse 55, Zermatt 3920, Switzerland
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Preferred Hotels.. to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Grand Hotel Zermatterhof
Professional photos View all
Browse nearby
Grand Hotel Zermatterhof
Write a Review

210 reviews from our community

Traveler rating
    152
    42
    7
    5
    4
See reviews for
56
63
25
24
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (64)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (68)
All months
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This is a excellent hotel, with great staff and facilities. Zermatt is a very small town, so though the location is good, there are lots of other central hotels to pick from as well. The bar is excellent, and a pianist play most of the day.

Was this review helpful? Yes
London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for 5 nights at the Zermatterhof and loved every second. Zermatt as a place is wonderful and the Grand Zermatterhof follows suit. The staff cannot do enough to help you and offer 5 star service but with a friendly approach.You are greeted by smiles at reception every time you walk past and made to feel at home. Waking... More 

Was this review helpful? Yes
Lidingo, Sweden
1 review
5 of 5 stars Reviewed 3 weeks ago

Spent 5 nights in this wonderful hotel. A majestic building meets you in the town center near the church. I had a nicely furnished room with a magnificent view of the Matterhorn. The facilities are of the highest standard from restaurants and bars to the Spa and the Smokers lounge. The hotel's greatest asset though is it's staff. Very friendly... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2015

Stayed here on business last weekend and was glad to see from the moment you drive up in the electric car, it was special. A great building. the room was perfect. A sitting area with amazing views and complimentary soft drinks and fruit. The bar was well stocked with some fine whiskys and the staff were all extremely nice and... More 

Was this review helpful? Yes
Harrogate
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

We have just returned from staying in the Grand Hotel Zermatterhof and can only offer our highest praise. We were taken care of by incredibly friendly and helpful staff - something that has been completely missing from other Zermatt hotels we have stayed in! Lovely rooms, great spa and swimming facilities and a fabulous breakfast buffet made this our best... More 

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed April 8, 2015

Comfortable, thoroughly modern hotel. Gracious service, knowledgeable staff, and dedicated management. Restaurants to suit any occasion. Efficient closets for managing ski clothing and equipment. Dedicated lockers for skis / boots / carriers down below.

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

The Grand Hotel Zermatterhof is an absolute dream. The staff are the nicest people you will ever meet and are extremely friendly, the rooms are heavenly, and the overall experience here is outstanding. THE GUEST EXPERIENCE: Zermatt is absolutely beautiful and charming, but the Zermatterhof just takes your trip to a whole new level of luxury. We stayed for 5... More 

Was this review helpful? Yes 1
Amsterdam
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2015

Arriving at Zermatt trainstation is arriving in a wintersport dream. The horse carriage is your taxi to the best hotel in town. The General manager is how a innkeeper schould be. He talks to everybody and it seems he knows everybody. He explains there are many many returnings guests. The rooms are spacious and the we find Bvlgari products in... More 

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
5 of 5 stars Reviewed March 22, 2015

Spent 6 nights here first week of March. Stayed in Suite which was newly updated, spacious and fantastic in every way. Staff was super helpful and friendly, special shout out to the ski room guys who were really amazing!!! Breakfast was great and the Hotel is in beautiful condition and impeccably maintained. This was my 5 th visit and I... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2015

An excellent hotel. The staff could not have been more helpful! It was wonderful to be met at the station by a horse and carriage! The breakfast was exceptionally good! It is in a good central position in Zermatt! I would definitely go back!

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

162 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (137)
Viewed
Hotel & grounds (18)
Viewed
View from room (8)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (14)
Viewed
Dining (7)
Viewed
Bathroom (4)
Viewed
Other (84)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay