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Hotel Excelsior

Hofmattstreet 38 | 3920 Zermatt, Zermatt 3920, Switzerland
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Hotel Excelsior
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Hotel Excelsior
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34 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 31, 2014

We went as a family of four and were given a beautiful suite of two modern rooms and a very large bathroom with a wonderful view of the Matterhorn. This would have been the best hotel experience ever if it weren't for the VERY STRONG presence of smoke in the room from the bar on the floor below us. We... More 

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Wodonga, Australia
Top Contributor
115 reviews 115 reviews
67 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed August 28, 2014

We have stayed in 8 different hotels over the past 3 weeks and this is by far the best we have stayed in. Our room is quite big with very comfortable beds for sleeping, a table and 3 nice chairs and a workbench. There is a mini bar also. The bathroom is exceptional, large, clean and warm and has a... More 

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New York City
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 23, 2014

We like this hotel very much except a little pricey. 1. Modern rooms with balcony facing Mount Matterhorn. 2. Free breakfast with good quality food. 3. Free wi-fi. 4. Train station pick up and drop off. 5. Central location in town.

Was this review helpful? Yes
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2014

The room was excellent, with small living room and spacious shower. Breakfast was excellent. Part of the staff speaks Italian and Portuguese. This is when I learned that over ~3 thousand Portuguese people live in town. The filet flambé served in the hotel was definitely great, prepared in front of you. Really a must. The manager of the hotel was... More 

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
64 reviews 64 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed December 28, 2013

Stayed here for one night with husband. It happened to be Christmas Eve. We came to Zermatt to see the Matterhorn and to begin the Glacier Express on Christmas Day. We chose Hotel Excelsior because it offered the best price, was available, and was close to the train station. Total for one night was $259.78 USD or 225 CHF. This... More 

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dahlonega, ga
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2012 via mobile

This hotel is clearly only rated so low due to a small amount of reviews. We stayed in zermatt for one night before boarding the glacier express, but we wish we could have stayed longer! Upon arrival, we were upgraded to a balcony room with a view at no extra charge. The room was very clean and comfortable. We had... More 

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Ljubljana, Slovenia
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 25, 2012

A nice way to spend your days while skiing in Zermatt. This is a nice, clean family owned hotel, Swiss way with all you need for a perfect skiing, other than a spa. Comfortable beds, excessive breakfast and a dinner you will remember. Service without remarks. I have spent several skiing holidays with my family here since 1985. This February... More 

Was this review helpful? Yes 3
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2012

Terrible experience, terrible management and ownership (Doris). Room was not what was promised, breakfast is ENTIRELY exaggerated, the views promised were completely inaccurate. Very dirty..IT is NOTHING like the pictures, complete fraud. AND upon checking out, the staff was belligerent and now am having to deal with the fact that they overcharged my credit card. Spare yourself the headaches and... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 31, 2011

The hotel is a quaint alpine place. The rooms are neat and modern. All rooms have free wi-fi , a definite plus. If you can afford it , take a deluxe room which faces the matterhorn. The view in the morning is awesome. The staff is very friendly . When you reach the station call the hotel and they will... More 

Was this review helpful? Yes 5
New Orleans, Louisiana
Top Contributor
101 reviews 101 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 25, 2011

Excelsior was the most comfortable of our 3 hotels on our trip! We had a suite, and the bathroom was very large and nice. The bed was very comfortable, and warm. Breakfast was AWESOME. Make time for breakfast. Pretty close to the main street, but a little of a walk. Great view from the room, right on the river. You... More 

Was this review helpful? Yes 4
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