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All 30 Zermatt B&Bs / inns

Hotel Helvetia

2.0 of 5 Small Hotel   |   Bahnhofstrasse 72, Zermatt 3920, Switzerland
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Hotel Helvetia
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56%
Ranked #18 of 30 Zermatt B&B and Inns
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50 people have reviewed this hotel

Traveler rating
    6
    20
    13
    4
    7
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3
19
6
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Hong Kong
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This little hotel is located just opposite of the Brown Cow pub, about 10 mins walk from the station. Its a great place for food and drinks, but if you're carrying all your ski gear, I would recommend staying a bit closer to the ski lifts (closest is gornergrat, which is near main station=10 mins). the breakfast buffet is OK,... More

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Castro Valley, California
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2013

Just a few blocks from the train station. Our room had a balcony overlooking the street where all the action is. We only stayed one night but wish we could have stayed longer. We had dinner in their restaurant which was excellent. No elevator but I'm young enough (64) to carry up the luggage one flight. This place is clean,... More

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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 22, 2013

The hotel's location is okay, lots of restaurants nearby too. stayed in this hotel for 3 nights. Check in counter in the 2nd floor which is okay, my family of 3 was put into a room on the 5th floor which was terrible. we had carry our heavy luggage up the stairs to the 5th floor. Once i pushed open... More

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Martin S, Geschäftsführer at Hotel Helvetia, responded to this review

Dear all We have only double rooms with extra bed in our hotel. Unfortunately this type of rooms doesn't exist in the booking channels and we have to call them triple room. Therefore our rooms are very small for 3 adults, but the price also;) More

Zurich, Switzerland
1 review
1 of 5 stars Reviewed August 1, 2013

We've chosen the Hotel Helvetia because of its central location without reading online reviews before. When we arrived the receptionist just gave us a key without asking for our names. As it turned out it was the wrong key as we were three people and the room had only a matrimonial bed. Once we got the right keys we found... More

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Martin S, Geschäftsführer at Hotel Helvetia, responded to this review

Dear all We have only double rooms with extra bed in our hotel. Unfortunately we have to call them triple room, as no other names exist in the booking channels. Therefore the rooms are very small for three adults, as is the price;) Attention, no elevator in the hotel! If you need help with your luggage, don't hesitate to ask... More

Zurich, Switzerland
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 1, 2013

Well located very close to the station, room very small and a bit dated, but perfectly serviceable. Staff pleasant without being particularly friendly. For CHF 85 for a single room you don't get top luxury or service, but you don't pay for it (at Zermatt prices)

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Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013

This hotel is located in the heart of Zermatt. It is pretty close from train station. When you get out from the train station, just turn right and walk straight to the hotel. The hotel will be at your right side. The room is quite comfortable with the spectacular view fom the window. The breakfast is good. Just one thing,... More

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Singapore
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 19, 2013

Coming from Singapore, we were looking forward to Zermatt. Hotel was a short drive by a small mini truck and it was upslope. Its best rather than to tug your luggage up yourself the slippery snow covered slope. Bit cramped to manoveur 2 large luggages up onto the reception and into our rooms on the 3rd floor but for the... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 29, 2013 via mobile

I spent two nights in the Hotel Helvetia with friends from the UK in April 2013. I'll start with the hotel's only good point, which is its location on the main street - not too far from the train or cable car stations. In every other respect, though, this hotel is abysmal and not a great advert either for Swiss... More

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Martin S, Geschäftsführer at Hotel Helvetia, responded to this review

Dear all We have only double rooms with extra bed in our hotel. Unfortunately we have to call them triple room, as no other names exist in the booking channels. Therefore the rooms are very small for three adults, as is the price;) Attention, no elevator in the hotel! If you need help with your luggage, don't hesitate to ask... More

Hong Kong
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 9, 2013

I just stay here for 1 night with my husband, I understood that the price of US$230 is nothing compared with other hotel in Zermatt. But I do really disappointed for the stay. It ok for no lift, but it's really a bit hard for us to move 2 large lugguages to the 3rd floor with its very narrow, deep... More

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Martin S, Geschäftsführer at Hotel Helvetia, responded to this review

Dear Sandy As already discussed on check-out, I'm very sorry about the misunderstanding and our mistake. I do understand you are very disappointed. Regards Martin More

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Additional Information about Hotel Helvetia

Address: Bahnhofstrasse 72, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Restaurant
Hotel Style:
Ranked #18 of 30 B&Bs / Inns in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Helvetia 2*
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