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All 118 Zermatt hotels

Hotel Phoenix

3.0 of 5 Hotel   |   untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Ranked #15 of 118 hotels in Zermatt
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154 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a week at the start of March. Had a good sized, fresh, new, beautifully done room, (Deluxe), with a stunning view of the Matterhorn. Breakfast was great and the staff were exceptionally helpful and friendly.It was a fairly easy walk to the funicular for quick access to the slopes and easy walk to shuttle bus to the... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Thank you for your stay and your comment here on tripadvisor. We feel very thankful and happy about the positive comment. A big thank you to you and all other guest for all the good comments. It makes us proud and shows us that we are on a right way. Josef More

Adelaide, Australia
2 reviews
3 of 5 stars Reviewed March 4, 2014

We stayed in a deluxe room which had a great balcony with a view of the Matterhorn. The hotel itself is very nice and new, and our room and bathroom were large and clean. The location was good, about a 10 minute walk to the main street and supermarket. Breakfast was adequate. The reason I cannot rate this hotel higher... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Thank you for your visit and review. May be your right with some of your critics and I am happy to explain why we do not have in all areas wifi and fridges. Due to ecological and economical reasons we do not have fridges or minibars in the rooms. On request we can store your snacks and drinks in our... More

Austin, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2014

Loved this hotel again this year! Great location, quiet and off beaten path but still just moment from the heart of everything. Rooms are clean and very comfortable, the breakfasts are great, fitness center is pristine and well-equipped. Josef and his team are extremely helpful and very accommodating. The view from Room 204 cannot be beat from anywhere!

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Thank you for your visit and review. We are very happy, especially for your returning. It gives us a very positive feedback and makes the atmosphere in the house very warm. Thank you. We hope to see you soon. Best wishes. Josef More

London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 17, 2014

I can't big up this hotel enough. I've stayed in rooms at every level in the last few years & they are always immaculately clean & great to chill in after a hard day on the slopes. The staff are friendly, professional but still relaxed enough to make you feel really at home & comfortable. In the evening, it's always... More

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Sofia, Bulgaria
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 13, 2014

This was our first stay in Zermatt and we did quite a lot of research before choosing our accommodation. Hotel Phoenix was definitely the best option for us. It is an amazing cosy hotel, with nice and spotlessly clean rooms. I would highly recommend one of the three semicircular rooms with bay windows. Rooms 304 and 404 are with the... More

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Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 28, 2014

I stayed in this hotel from January 21-26, 2014 for a ski holiday. The hotel is very modern: great ski room with boot warmer, large rooms, amazing gym, fast internet and a great breakfast buffet included. The hotel was also generous in paying for our transportation to and from the train station. Although I give this hotel 5 star, if... More

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Spencer, Iowa
1 review
5 of 5 stars Reviewed January 16, 2014

We had never been to Zermatt and had to rely on Internet to book our hotel for the Christmas holidays. it could not have been better. The location was superb for hiking, skiing, shopping and eating. Our room was one of the superior rooms with a wonderful view of the Matterhorn, the village and the young, eager sledders climbing up... More

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Bergen, Hordaland, Norway
2 reviews
5 of 5 stars Reviewed January 15, 2014

This hotel/B&B was really cozy and had everything we needed and more for a ski trip in Zermatt. We were a couple in our early 20's and thought it was perfect for our type of a trip. We could easily walk everywhere (to the bars and restaurants), you can walk to the furnicular to get up the hill (<5mins) and... More

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed January 15, 2014

We had a wonderful stay. Very helpful staff, great room, incredible views, good breakfast. Compared to prices of other hotels in Zermatt, it seems like a no-brainer to stay here. Very convenient (walkable in ski boots) to Sunnegga and Gornergrat.

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2 reviews
5 of 5 stars Reviewed January 11, 2014

Zermatt is absolutely beautiful. Like being inside a snow globe. The hotel phoenix made it all the more pleasurable. Spotlessly clean rooms, friendly staff, fresh wholesome breakfast, even giving me a card and chocolates for my birthday.. Easy access to the centre of the village. Would stay there again for sure.

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #15 of 118 hotels in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
Reservation Options:
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