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All 116 Zermatt hotels

Hotel Phoenix

3.0 of 5 Hotel   |   untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Hotel Phoenix
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Ranked #21 of 116 Hotels in Zermatt
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Zerzer1983 Singapore, Singapore
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180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is situated up a steep slope and if you are carrying lots of luggages like us, it is better to call the hotel for pick up service once you reached the train station. It will cost you CHF5 per person per trip. (Electric cars and horses are the only form of transport in this lovely little town).. We... More

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20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 8, 2014

The hotel is located approximately a 10 minute walk from the train station, so if don't have a ton of luggage, walk and enjoy the fresh air and sights. The hotel itself is really nice. The staff was super kind and helpful. The rooms are a little small but clean and comfy. We were on the bottom floor and had... More

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Zermatt, Switzerland
1 review
4 of 5 stars Reviewed August 7, 2014

My wife and I had planned at first to stay for 2 nights but shifted our travel plans and stayed an extra night after spending our first night here. The hotel and our room (room 505) were lovely, we had a nice view of Mt Matterhorn from our balcony. It would had been a great view if not for a... More

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Brooklyn, New York
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

This hotel has great service. The hotel concierge was so helpful and helped us with all our issues. He offered us many ideas and tips about the attractions and hiking nearby. The breakfast spread was really nice. The rooms are bare but part of the style... very clean, with room service daily. We blew the electricity in our room twice... More

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Baltimore, Maryland
Top Contributor
60 reviews 60 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 6, 2014

We had a twin bedroom with a balcony with a view of the Matterhorn for 5 nights. The staff, location, cleanliness, etc. could not have been any better. We were able to use several of the cable cars to hike in different areas nearby. The scenery and hiking in Zermatt is amazing! The trainride from Brig was fun. When we... More

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Orlando, Florida
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

Modern, well built hotel nestled in the middle of Zermatt, Switerland. We enjoyed our stay there. The staff was so courteous and helpful and the owner Joseph was equally gracious and kind. The breakfast was very good, also! Lots of items to choose from.

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Dubai, United Arab Emirates
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2014

Great location and clean comfy room. Staff were very welcoming and extremely helpful. Their daily recommendations made sure we made the most of our time in Zermatt with fantastic sights and lovely hike suggestions. Would definitely recommend

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Hastings, New Zealand
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2014

We gathered here for a family reunion and found personal service and a very friendly staff. Fantastic breakfast and reception staff were helpful and let us watch the World Football Cup final as a group. Get a room with a view of the Matterhorn.

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Brooklyn, New York
1 review
5 of 5 stars Reviewed July 17, 2014

Room was very nice and simple. First night we showed up after 10, receptionist (owner?) was extremely pleasant. I plugged a US plug with a converter into the wall and the electricity blew in our room. Went downstairs and picked up the reciever to call. Explained to the man what happened. He was very nice about it even though he... More

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San Diego
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 12, 2014 via mobile

A beautiful, well-appointed, modern, spotless hotel with rustic wood accents and an upscale mountain ambience w Matterhorn views from rooms and common deck areas. Impeccably well mannered, caring management, unique, spacious rooms with fluffy duvets, comfy beds, stylish furnishings, ambient lighting, large flat panel TVs, elegant, spacious, modern bathrooms. Good ambience, nice lobby/ gathering room. Convenient location a short walk... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Dear Eden Thank you for your stay with us. We were so happy that you finally made it to visit us. It was a pleasure to meet you. I hope you enjoyed your trip to Switzerland and especially Zermatt with it's amazing surroundings. Best wishes from Zermatt. Josef More

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
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