We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Phoenix

3.0 of 5 untere Wiestistrasse 11, Zermatt 3920, Switzerland
Click for phone number
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
Hotel Phoenix
Professional photos View all
Browse nearby
Hotel Phoenix
Write a Review

185 reviews from our community

Traveler rating
    148
    32
    5
    0
    0
See reviews for
26
117
6
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (32)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (48)
All months
Malaysia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My partner booked this hotel and I quickly checked out the pictures on Tripadvisor. It is what you read and see on this website. The owners (couple?) were welcoming and gave very good advice on the activities while we were at Zermatt. We stayed for 3 nights, room was very clean and the Matterhorn view was magnificent and mesmerizing. Breakfast... More

Was this review helpful? Yes
Fishkill, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had a wonderful experience at Hotel Phoenix in Zermatt. This hotel is located within walking distance to the train station and Gorgengrat Bahn. Our rooms were great and had a fantastic view of the town. The location was quite and perfect of family and kids. Although there was no Wi-Fi in the room itself, their lobby has free Wi-Fi 24hrs... More

Was this review helpful? Yes
Nassau, New Providence Island
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Day 101 of our Around the World Honeymoon (since there were no Marriotts) took us to a great hotel and fabulous penthouse rooms overlooking the Matterhorn! Our room had a great deck, floor to ceiling glass windows and doors. Front Desk was very helpful and the small bar and fireplace made it very cozy. Highly recommend it!

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2014

This hotel is situated up a steep slope and if you are carrying lots of luggages like us, it is better to call the hotel for pick up service once you reached the train station. It will cost you CHF5 per person per trip. (Electric cars and horses are the only form of transport in this lovely little town).. We... More

Was this review helpful? Yes
Contributor
20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 8, 2014

The hotel is located approximately a 10 minute walk from the train station, so if don't have a ton of luggage, walk and enjoy the fresh air and sights. The hotel itself is really nice. The staff was super kind and helpful. The rooms are a little small but clean and comfy. We were on the bottom floor and had... More

Was this review helpful? Yes
Zermatt, Switzerland
1 review
4 of 5 stars Reviewed August 7, 2014

My wife and I had planned at first to stay for 2 nights but shifted our travel plans and stayed an extra night after spending our first night here. The hotel and our room (room 505) were lovely, we had a nice view of Mt Matterhorn from our balcony. It would had been a great view if not for a... More

Was this review helpful? Yes
Brooklyn, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

This hotel has great service. The hotel concierge was so helpful and helped us with all our issues. He offered us many ideas and tips about the attractions and hiking nearby. The breakfast spread was really nice. The rooms are bare but part of the style... very clean, with room service daily. We blew the electricity in our room twice... More

Was this review helpful? Yes
Baltimore, Maryland
Top Contributor
64 reviews 64 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed August 6, 2014

We had a twin bedroom with a balcony with a view of the Matterhorn for 5 nights. The staff, location, cleanliness, etc. could not have been any better. We were able to use several of the cable cars to hike in different areas nearby. The scenery and hiking in Zermatt is amazing! The trainride from Brig was fun. When we... More

Was this review helpful? Yes
Orlando, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

Modern, well built hotel nestled in the middle of Zermatt, Switerland. We enjoyed our stay there. The staff was so courteous and helpful and the owner Joseph was equally gracious and kind. The breakfast was very good, also! Lots of items to choose from.

Was this review helpful? Yes
Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2014

Great location and clean comfy room. Staff were very welcoming and extremely helpful. Their daily recommendations made sure we made the most of our time in Zermatt with fantastic sights and lovely hike suggestions. Would definitely recommend

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Phoenix? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Expedia, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Hotel Phoenix reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

88 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Hotel & grounds (14)
Viewed
Dining (3)
Viewed
View from room (4)
Viewed
Room/suite (15)
Viewed
Bathroom (1)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (9)
Viewed
Dining (6)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay