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All 115 Zermatt hotels

Hotel Phoenix

3.0 of 5 Hotel   |   untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Hotel Phoenix
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Ranked #12 of 115 hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
laurak44 Dubai, United Arab Emirates
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170 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Dubai, United Arab Emirates
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location and clean comfy room. Staff were very welcoming and extremely helpful. Their daily recommendations made sure we made the most of our time in Zermatt with fantastic sights and lovely hike suggestions. Would definitely recommend

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Hastings, New Zealand
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We gathered here for a family reunion and found personal service and a very friendly staff. Fantastic breakfast and reception staff were helpful and let us watch the World Football Cup final as a group. Get a room with a view of the Matterhorn.

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Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Room was very nice and simple. First night we showed up after 10, receptionist (owner?) was extremely pleasant. I plugged a US plug with a converter into the wall and the electricity blew in our room. Went downstairs and picked up the reciever to call. Explained to the man what happened. He was very nice about it even though he... More

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San Diego
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

A beautiful, well-appointed, modern, spotless hotel with rustic wood accents and an upscale mountain ambience w Matterhorn views from rooms and common deck areas. Impeccably well mannered, caring management, unique, spacious rooms with fluffy duvets, comfy beds, stylish furnishings, ambient lighting, large flat panel TVs, elegant, spacious, modern bathrooms. Good ambience, nice lobby/ gathering room. Convenient location a short walk... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Dear Eden Thank you for your stay with us. We were so happy that you finally made it to visit us. It was a pleasure to meet you. I hope you enjoyed your trip to Switzerland and especially Zermatt with it's amazing surroundings. Best wishes from Zermatt. Josef More

Senior Contributor
29 reviews 29 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hotel Phoenix for three nights in June. Loved our stay! The hotel is just as depicted on their website. The rooms are modern, yet with a mountain feel - we loved the decor. The hotel is spotlessly clean and housekeeping does a wonderful job (meticulously clean). The hotel is a few minutes walk from the train... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Super. We are very happy about this great review. We give our best. I know our kitchen crew make a very good job and top birchermüesli. Unfortunaltey it's not the best for my diet plans :-) Thank you for your stay and we hope to see you again. Josef More

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My sister and I stayed there for three nights, and Hotel Phoenix was one of the highlights of our trip. We had the deluxe room with a view of the Matterhorn. The hotel was exceptionally clean, modern and welcoming. Josef was very helpful in providing information on picking the hiking trails, dining tips, etc. The breakfast was of high quality... More

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Burlington, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Josef and his staff were personable, friendly, professional and informative. We were able to see "the mountain" the first afternoon. Zermatt is a lovely town. The breakfast was well presented and enjoyable. The hotel itself is beautiful - it is clean and well appointed and in a good location. We were made to feel welcome. We will go back there... More

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Santa Rosa, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel Phoenix in Zermatt was the best hotel experience of our 4-week Germany - Switzerland trip! Located less than 10 easy minutes from car-free Zermatt's railway station (though the hotel offers a shuttle ride at a nominal fee) it offers fantastic views of the Matterhorn from its corner rooms. It is meticulously clean, bright and inviting in the public areas... More

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Long Beach, California
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed only one night, front desk guy did everything well. Good service and ordered me a very good pizza. He gave good advice on hikes, walks and small village info. The room was excellent, corner unit number 404 was the best room in the hotel and amazing view of the Matterhorn mountain, could wake up in morning and look straight... More

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Thank you for your positive review. Room 404 is one of our highlights. We would be happy to welcome you again in winter. Zermatt is a great ski resort. Please do not wait to long for your winter bookings as the demand is already high. Best wishes. Josef More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We arrived at midnight in Zermatt. My husband was very touched that the boss remember out coming and left the keys for us. We were even moved when we found chocolates and drinks as our welcoming gift. The staff of the hotel are very nice and sincere. We love the place. It's a great stay!

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
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Room/suite (9)
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Bathroom (2)
Other (2)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Wheelchair access
Hotel Style
#7 Ski-In / Ski-Out Hotel in Zermatt
Hotel Class
Number of rooms

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