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Hotel Phoenix

#16 of 110 Hotels in Zermatt
Certificate of Excellence
Hotel website
untere Wiestistrasse 11, Zermatt 3920, Switzerland
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lausanne, Switzerland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went there and booked two rooms this July to visit Zermatt. The hotel is maybe 10 minutes walk from the station and easy to find once you cross the river. It is a very nice and recent hotel with a fresh look of wood, stone and glass. As soon as you arrive you feel really at home. First was... More 

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Brooksville, FL
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Phoenix is a small hotel just ten minutes walk to train station. We had a beautiful room with a view of the Matterhorn it was clean, bright and the front desk staff was over the top friendly and full of information. They have wifi in the lobby and we even had a hotspot in our room ( they only have... More 

Was this review helpful? Yes 1
Southam, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Fabulous hotel, our room had stunning views. We couldn't fault anything, everything was perfect from the atmosphere, friendly accommodating staff and locality of the hotel. We had a relaxing stay and thoroughly enjoyed both Zermatt and our hotel! Thank you Caroline and Jason

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Auburn, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was a reasonable walking distance to the train station. Joseph was especially friendly and helpful. The hotel was fashionable, clean, and comfortable. The breakfast was wonderful. Great value for money. The icing on the cake was being given water and a bar of chocolate upon checkout. :) I would highly recommend this establishment.

Was this review helpful? Yes 1
Apex, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

This hotel is a short walk from the train station, one block up from the river. The location is perfect... it's quiet, you can hear the river and birds with the windows open, and yet close enough to easily walk the charming town of Zermatt! The staff a very helpful, the rooms don't have wifi, however; the lobby does and... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 6, 2015

We stayed here with our six month old baby. The staff were extremely accommodating and friendly, the facilities clean and well kept. We enjoyed every moment of our stay. The staff were happy to recommend activities, restaurants and answer any other queries we had.

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

We visited last year for a week's skiing trip and enjoyed it so much that we are revisiting this year. The hotel staff were all incredibly helpful, nothing was too much trouble. We had a spacious room, with a beautiful Matterhorn view from the panoramic bay window. The hotel was impeccably clean with lovely modern chalet decoration. The breakfast was... More 

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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

Away from main town centre, but that's okay as it is close to the station and ski hire shop. The best way I can describe the hotel is a small apartment block with breakfast and a small bar/lounge area but that is everything I expected from the web site photos. If you want a place to stay, nice clean room... More 

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Singapore, Singapore
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 8, 2015

We stayed for 3 nights here. Hotel location is abt 10-15min walk from the train station. However, it is strongly encouraged to either arrange for hotel buggy pick-up svc if not a taxi ride. This is especially challenging if you are travelling with luggage in-tow on a snow covered path/road.. uphill to the hotel. Hotel room was cosy as we... More 

Was this review helpful? Yes 3
Houston, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 1, 2015

Excellent stay! My first time in Zermatt although not to ski, only to see the Matterhorn. Beautiful hotel, my favorite room is the breakfast room. My bathroom had a rain shower and after a long day of traveling it was nice! Josef the owner if fantastic and great with tips on everything.

Was this review helpful? Yes 1
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