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Hotel Phoenix

#14 of 110 Hotels in Zermatt
Certificate of Excellence
untere Wiestistrasse 11, Zermatt 3920, Switzerland
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1 room 1 adult
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247 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great little hotel! Super friendly staff - always eager to help. The rooms are very nice - new, clean, modern yet cosy. Excellent view of the Matterhorn - nice to see the sun rise on its side giving the mountain a golden glow. Delicious breakfast - plenty of choices, all fresh and local. There is a nice lounge with a... More 

Helpful?
Thank GabisBistro
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Hotel Phoenix is a really solid choice for affordable accommodation in Zermatt. Quiet location yet easy walk to the train station and shopping. Friendly staff, clean rooms, good breakfast. There isn't anything fancy or luxurious about it, but certainly nothing to complain about either. Would definitely stay here again!

Helpful?
Thank Melissa H
Brighton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We recently stayed for the second time and took a large family sized room with a sofa bed. This hotel has a lot going for it. There is obvious attention to detail (such as the preparation of the fresh fruit at breakfast) and simple but very high quality decoration and finishing. The staff are friendly and welcoming and since we... More 

Helpful?
1 Thank VeryFrequentFlyer
Riehen, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015

I stayed in this hotel for our ski testing weekend end Nov 2015 (already my third time). I very much like the tastful decoration, the hardfloors in the rooms and in the whole hotel.There is a rich breakfast bufet and a good coffee machine, so no wait to get your coffee brought from someone. Our corner room had a Matterhorn... More 

Helpful?
1 Thank Susanne M
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Dear Susanne M, Thank you very much for this nice feedback. We are very happy to hear that you have enjoyed your stay in our hotel. We hope that you will visit us the fourth time as soon as possible. :-) Thank you again and a nice Christams time. The hotel Phoenix Staff More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 14, 2015

This place is simply decorated and we had a great view of the Matterhorn from our Large Bay Window! The breakfast is traditional European no complaints. We stayed during the fall so it was quiet. The staff were friendly and helpful.

Helpful?
1 Thank Rhonda G
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Dear Rhonda G, Thank you very much for your lovley feedback. We are very happy that you had a nice stay in our hotel. We wish you all the best. Hotel Phoenix Staff More 

Chicago, IL
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 10, 2015

Stayed at this hotel in February for a few days of skiing - we didn't want to leave! The room was so warm and cozy, and great to come back to after a long day of skiing. There was a ski room for you store your gear in as well that also had elevator access (and warm boots every morning).... More 

Helpful?
1 Thank illiniguy17
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Dear illiniguy17, Thank you very much for your feedback. We are so happy to hear that you have enjoyed your stay in our hotel. We hope that you visit us again this Winter. All the best and best wishes, Hotel Phoenix Staff More 

Cambridge, Canada
Level Contributor
95 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed September 29, 2015

My husband and I stayed here a couple weeks ago for 3 nights. We were in corner room 506 with beautiful wood beams, a stone wall and two balconies...one facing the Matterhorn. The staff was friendly and helpful. There was a nice bar/lounge area near the reception desk. Breakfast was more than adequate in a nice room on a lower... More 

Helpful?
2 Thank juanita58
Brasil
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 29, 2015

I've stayed at hotel Phoenix in September. The hotel is great!!! Everything is very clean. The bed is extremely comfortable. Breakfast is awesome and it includes lots of great swiss cheese. The staff is very helpful as well. Although it is not located in the city centre, it is just a short walk away. I definitely recommend it.

Helpful?
Thank marylg
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Thank's so much! We are very happy that you have enjoyed your stay in the hotel Phoenix. We wish you all the best and hope to see you again in the future. Hotel Phoenix Team More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed September 28, 2015

Warm and accommodating staff. Quiet location off the main traffic and nightlife route. Enjoyed beer and chips in the sitting area each evening reading up on the local history and planning our excursions.

Helpful?
Thank TPFIKK
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Thank you so much for the nice note. We hope to see you again in our sitting aera with chips and beer's. :-) Hotel Phoenix Team More 

Pittsburgh, Pennsylvania
Level Contributor
73 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed September 26, 2015

We recently stayed at this hotel for three nights on our recent trip to Zermatt. We stayed in a Matterhorn view room. The room was nice and large with two balconies as it was a corner room. Beamed ceilings with natural stone walls were part of the decor. Nice bathroom with plenty of hot water. WiFi in the room worked... More 

Helpful?
Thank Lummy
hotelphoenix, Manager at Hotel Phoenix, responded to this review

Dear Lummy Thanks so much for your nice feedback. It was really nice that you have passed your stay with us. You are always welcome in our hotel Phoenix. Hope to see you soon. Hotel Phoenix Team More 

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