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Hotel Phoenix

3.0 of 5 untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Certificate of Excellence 2014
Hotel Phoenix
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Hotel Phoenix
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189 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived in Zermatt planning to stay only one night. As soon as we arrive we realized that one night was not enough time to spend in this beautiful place. We didn't have any accommodation booked so we were worried we couldn't find something available last minute for a reasonable price. We were very happy to find Hotel Phoenix which... More 

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Los Angeles, California
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 1, 2014

We stayed two nights at this beautiful B&B. Pro: View of Matterhorn from our deluxe double room Excellent breakfast. The best during 2 weeks trip to Switzerland Owner's knowledge of local restaurants Con: No Wi-Fi connection in the room.

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Senior Contributor
26 reviews 26 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 19, 2014

My partner booked this hotel and I quickly checked out the pictures on Tripadvisor. It is what you read and see on this website. The owners (couple?) were welcoming and gave very good advice on the activities while we were at Zermatt. We stayed for 3 nights, room was very clean and the Matterhorn view was magnificent and mesmerizing. Breakfast... More 

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Fishkill, New York
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

Had a wonderful experience at Hotel Phoenix in Zermatt. This hotel is located within walking distance to the train station and Gorgengrat Bahn. Our rooms were great and had a fantastic view of the town. The location was quite and perfect of family and kids. Although there was no Wi-Fi in the room itself, their lobby has free Wi-Fi 24hrs... More 

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Nassau, New Providence Island
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 22, 2014

Day 101 of our Around the World Honeymoon (since there were no Marriotts) took us to a great hotel and fabulous penthouse rooms overlooking the Matterhorn! Our room had a great deck, floor to ceiling glass windows and doors. Front Desk was very helpful and the small bar and fireplace made it very cozy. Highly recommend it!

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2014

This hotel is situated up a steep slope and if you are carrying lots of luggages like us, it is better to call the hotel for pick up service once you reached the train station. It will cost you CHF5 per person per trip. (Electric cars and horses are the only form of transport in this lovely little town).. We... More 

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20 reviews 20 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 8, 2014

The hotel is located approximately a 10 minute walk from the train station, so if don't have a ton of luggage, walk and enjoy the fresh air and sights. The hotel itself is really nice. The staff was super kind and helpful. The rooms are a little small but clean and comfy. We were on the bottom floor and had... More 

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Zermatt, Switzerland
1 review
4 of 5 stars Reviewed August 7, 2014

My wife and I had planned at first to stay for 2 nights but shifted our travel plans and stayed an extra night after spending our first night here. The hotel and our room (room 505) were lovely, we had a nice view of Mt Matterhorn from our balcony. It would had been a great view if not for a... More 

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Brooklyn, New York
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

This hotel has great service. The hotel concierge was so helpful and helped us with all our issues. He offered us many ideas and tips about the attractions and hiking nearby. The breakfast spread was really nice. The rooms are bare but part of the style... very clean, with room service daily. We blew the electricity in our room twice... More 

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Baltimore, Maryland
Top Contributor
64 reviews 64 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed August 6, 2014

We had a twin bedroom with a balcony with a view of the Matterhorn for 5 nights. The staff, location, cleanliness, etc. could not have been any better. We were able to use several of the cable cars to hike in different areas nearby. The scenery and hiking in Zermatt is amazing! The trainride from Brig was fun. When we... More 

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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Hotel Style:
#6 Ski-In / Ski-Out Hotel in Zermatt

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