We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Phoenix

#15 of 110 Hotels in Zermatt
Certificate of Excellence
Hotel website
untere Wiestistrasse 11, Zermatt 3920, Switzerland
Special Offer
Free parking
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Phoenix
Professional photos View all
Browse nearby
Hotel Phoenix
Add Photo

216 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    174
    36
    6
    0
    0
See reviews for
30
133
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (216)
  • Mar-May only
    (39)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (63)
All months
Southam, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fabulous hotel, our room had stunning views. We couldn't fault anything, everything was perfect from the atmosphere, friendly accommodating staff and locality of the hotel. We had a relaxing stay and thoroughly enjoyed both Zermatt and our hotel! Thank you Caroline and Jason

Was this review helpful? Yes
Auburn, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel was a reasonable walking distance to the train station. Joseph was especially friendly and helpful. The hotel was fashionable, clean, and comfortable. The breakfast was wonderful. Great value for money. The icing on the cake was being given water and a bar of chocolate upon checkout. :) I would highly recommend this establishment.

Was this review helpful? Yes
Apex, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is a short walk from the train station, one block up from the river. The location is perfect... it's quiet, you can hear the river and birds with the windows open, and yet close enough to easily walk the charming town of Zermatt! The staff a very helpful, the rooms don't have wifi, however; the lobby does and... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here with our six month old baby. The staff were extremely accommodating and friendly, the facilities clean and well kept. We enjoyed every moment of our stay. The staff were happy to recommend activities, restaurants and answer any other queries we had.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 31, 2015

We visited last year for a week's skiing trip and enjoyed it so much that we are revisiting this year. The hotel staff were all incredibly helpful, nothing was too much trouble. We had a spacious room, with a beautiful Matterhorn view from the panoramic bay window. The hotel was impeccably clean with lovely modern chalet decoration. The breakfast was... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 18, 2015

Away from main town centre, but that's okay as it is close to the station and ski hire shop. The best way I can describe the hotel is a small apartment block with breakfast and a small bar/lounge area but that is everything I expected from the web site photos. If you want a place to stay, nice clean room... More 

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 8, 2015

We stayed for 3 nights here. Hotel location is abt 10-15min walk from the train station. However, it is strongly encouraged to either arrange for hotel buggy pick-up svc if not a taxi ride. This is especially challenging if you are travelling with luggage in-tow on a snow covered path/road.. uphill to the hotel. Hotel room was cosy as we... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2015

Excellent stay! My first time in Zermatt although not to ski, only to see the Matterhorn. Beautiful hotel, my favorite room is the breakfast room. My bathroom had a rain shower and after a long day of traveling it was nice! Josef the owner if fantastic and great with tips on everything.

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2015

What an adorable, boutique hotel located in the heart of Zermatt. Within 2 minutes, we were able to rent skis and within a 3 min walk, we were taking the lift up the mountain. What a prime location! The free breakfast was delicious and offered free champagne as well! The layout of food was beautiful. Free wifi in the lobby.... More 

Was this review helpful? Yes 1
Oulunsalo, Finland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

Views from the room was excellent. Rooms were cozy and clean. Hotel owners were really friendly and atmosphere in the hotel was welcoming and warm. The gym in downstairs was really fully equipped and great.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

152 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (89)
Viewed
View from room (15)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (27)
Viewed
Dining (7)
Viewed
Bathroom (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (63)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (35)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay