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Hotel Phoenix

3.0 of 5 untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Certificate of Excellence 2014
Hotel Phoenix
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Hotel Phoenix
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
28 reviews 28 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We know the Phoenix Zermatt since opening. For years now we are very happy clients of this house. You will live in a very nice, well in environment embedded and with charm made hotel. The rooms are very nice and the balcony offers you a great view on the Matterhorn. The manager and his crew are very kind and helpful.... More 

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Fort Lauderdale
17 reviews 17 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Zermatt was the first stop of our honeymoon trip. We chose the Hotel Phoenix and could not have been more pleased. We stayed in room 404 looking directly at the Matterhorn. Both the sunrise and sunset views were breathtaking. The room was in perfect condition and we could open the glass doors to feel the cool breezes of the Swiss... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2014

The hotel has a modern twist on an old chalet, very tastefully done and very cosy. Breakfast was especially good, lots of choice and prosecco to start your day - brilliant touch. Transfers to and from the station were complimentary and any question we had was never to much effort for the whole team. They were all very welcoming and... More 

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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

We stayed in room 404 for 2 nights and the room was so lovely! We could view the Matterhorn from our room! breakfast selection was adequate and the fruits were really fresh and yummy! However, there is no kettle in the room, but the team is very friendly to fill up our instant noodles cup with hot water at the... More 

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San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2014

We arrived in Zermatt planning to stay only one night. As soon as we arrive we realized that one night was not enough time to spend in this beautiful place. We didn't have any accommodation booked so we were worried we couldn't find something available last minute for a reasonable price. We were very happy to find Hotel Phoenix which... More 

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Los Angeles, California
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 1, 2014

We stayed two nights at this beautiful B&B. Pro: View of Matterhorn from our deluxe double room Excellent breakfast. The best during 2 weeks trip to Switzerland Owner's knowledge of local restaurants Con: No Wi-Fi connection in the room.

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Senior Contributor
26 reviews 26 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 19, 2014

My partner booked this hotel and I quickly checked out the pictures on Tripadvisor. It is what you read and see on this website. The owners (couple?) were welcoming and gave very good advice on the activities while we were at Zermatt. We stayed for 3 nights, room was very clean and the Matterhorn view was magnificent and mesmerizing. Breakfast... More 

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Fishkill, New York
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

Had a wonderful experience at Hotel Phoenix in Zermatt. This hotel is located within walking distance to the train station and Gorgengrat Bahn. Our rooms were great and had a fantastic view of the town. The location was quite and perfect of family and kids. Although there was no Wi-Fi in the room itself, their lobby has free Wi-Fi 24hrs... More 

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Nassau, New Providence Island
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 22, 2014

Day 101 of our Around the World Honeymoon (since there were no Marriotts) took us to a great hotel and fabulous penthouse rooms overlooking the Matterhorn! Our room had a great deck, floor to ceiling glass windows and doors. Front Desk was very helpful and the small bar and fireplace made it very cozy. Highly recommend it!

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2014

This hotel is situated up a steep slope and if you are carrying lots of luggages like us, it is better to call the hotel for pick up service once you reached the train station. It will cost you CHF5 per person per trip. (Electric cars and horses are the only form of transport in this lovely little town).. We... More 

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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Hotel Style:
#5 Ski-In / Ski-Out Hotel in Zermatt

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