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Hotel Phoenix

3.0 of 5 untere Wiestistrasse 11, Zermatt 3920, Switzerland
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Certificate of Excellence 2014
Hotel Phoenix
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Hotel Phoenix
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205 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Houston, Texas
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars NEW

Excellent stay! My first time in Zermatt although not to ski, only to see the Matterhorn. Beautiful hotel, my favorite room is the breakfast room. My bathroom had a rain shower and after a long day of traveling it was nice! Josef the owner if fantastic and great with tips on everything.

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Chicago, Illinois
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What an adorable, boutique hotel located in the heart of Zermatt. Within 2 minutes, we were able to rent skis and within a 3 min walk, we were taking the lift up the mountain. What a prime location! The free breakfast was delicious and offered free champagne as well! The layout of food was beautiful. Free wifi in the lobby.... More 

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Oulunsalo, Finland
2 reviews
4 of 5 stars Reviewed 1 week ago

Views from the room was excellent. Rooms were cozy and clean. Hotel owners were really friendly and atmosphere in the hotel was welcoming and warm. The gym in downstairs was really fully equipped and great.

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Trabuco Canyon, California
1 review
5 of 5 stars Reviewed 4 weeks ago

All we can say is WOW. Josef was fantastic with his accommodations and advice, the room was excellent, and the breakfast was a perfect starter for every day. We highly recommend this establishment for everyone and will certainly stay there again the next time we go to shred the slopes in Zermatt. Thanks! SK Benton

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Dear Steve We are very happy about your review. It shows us, that we are on the right way. We always try to give best advice. Looking forward to your next visit. Best wishes. Josef More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our family of five stayed at this delightful hotel during the Christmas holiday. The owner, Josef and his entire staff were extraordinarily attentive in addressing all of our questions and requests. Our two adjoining rooms were in impeccable condition, very spacious and the beds were nice and comfy (even the pullout couch sleeper!). Breakfast was offered in a sunlit room... More 

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hotelphoenix, Inhaber at Hotel Phoenix, responded to this review

Dear Toni Thank you very much for your review. Working is great with such guest like you were. It's fun and gives us a lot back. What goes around, comes around. Thank you and hope to see you in future. Josef and Daniela More 

Northumberland, England
14 reviews 14 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've just returned home after 4 nights at Hotel Phoenix. From the first enquiry email, through to leaving the hotel this morning, the experience has been extremely pleasant, hassle-free and client focused. Josef (Schaller) the owner, designed and built the hotel in 2009, with his builder brother. The brothers have created an excellent contemporary building but in a style very... More 

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Senior Contributor
28 reviews 28 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 14, 2015

We know the Phoenix Zermatt since opening. For years now we are very happy clients of this house. You will live in a very nice, well in environment embedded and with charm made hotel. The rooms are very nice and the balcony offers you a great view on the Matterhorn. The manager and his crew are very kind and helpful.... More 

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Fort Lauderdale
18 reviews 18 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 2, 2015

Zermatt was the first stop of our honeymoon trip. We chose the Hotel Phoenix and could not have been more pleased. We stayed in room 404 looking directly at the Matterhorn. Both the sunrise and sunset views were breathtaking. The room was in perfect condition and we could open the glass doors to feel the cool breezes of the Swiss... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2014

The hotel has a modern twist on an old chalet, very tastefully done and very cosy. Breakfast was especially good, lots of choice and prosecco to start your day - brilliant touch. Transfers to and from the station were complimentary and any question we had was never to much effort for the whole team. They were all very welcoming and... More 

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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

We stayed in room 404 for 2 nights and the room was so lovely! We could view the Matterhorn from our room! breakfast selection was adequate and the fruits were really fresh and yummy! However, there is no kettle in the room, but the team is very friendly to fill up our instant noodles cup with hot water at the... More 

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Additional Information about Hotel Phoenix

Address: untere Wiestistrasse 11, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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Hotel Style:
#5 Ski-In / Ski-Out Hotel in Zermatt

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Room/suite (9)
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Hotel & grounds (13)
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