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All 116 Zermatt hotels

Hotel Firefly

4.5 of 5 Hotel   |   Schluhmattstrasse 55, Zermatt 3920, Switzerland
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Ranked #2 of 116 Hotels in Zermatt
A recent review
4 of 5 stars reviewed 4 days ago
zeroLoose Singapore, Singapore
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204 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Singapore, Singapore
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel for 7 nights. It was totally worth the money spent. Simone(staff at reception) was very helpful, polite and friendly. we received a very warm welcome from her after a tiring day of travel from munich. It was quite a surprise when we arrived in Firefly. we booked fire themed junior suite and we got upgraded... More

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Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was lovely, the food (breakfast and cheese and wine) lovely, but what made this hotel one of the best I have ever stayed in, was the helpful, friendly staff that could not do enough for us. Nothing was any trouble everything was sorted immediately. I will definitely recommend this hotel.

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FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Maja, Thank you for your kind review following your recent visit. I am delighted that you had an extraordinary stay with us. Our staff take great interest in our guests to ensure that they feel comfortable and at home. I am pleased that they gave you a gracious welcome and couldn’t have been more accommodating. I hope that we... More

Hampshire
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Firefly for two nights in September 2014. This was our seventh visit to Zermatt and before this visit we had never stayed in the same hotel twice. But we had such a brilliant time here when we stayed for a week in 2013 that we couldn't resist staying again. The hotel is beautifully... More

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FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Nelly59CR, Many thanks for taking the time to share your thoughts on your latest experienxce at the Hotel Firefly. We were really happy to read that we have once again met your expecations. I was delighted to read that you also enjoyed the service you received. Whilst we have a truly beautiful hotel to look after the most important... More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying at the Firefly for the second time in my life was just as great as my first experence. I truelle love it. You feel welcome from the moment you set a foot on their door. The whole Kalbermater family and Antonia are doing their best to make your stay an incredible one. The apartments are decorated with love and... More

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FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Sara, Thank you very much for taking the time to share your experience in the Firefly on tripadvisor. We are very pleased to hear that our style inspired you and that you now have a piece of Firefly at your home. I will also forward the compliment so Antonela;). We are looking forward to welcome you again as soon... More

San Diego, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

In short- the hotel, staff and location of the Hotel Firefly were nothing short of exceptional. Lisa and Simone were both very attentive, helpful and friendly. My wife and I stayed here for 3 nights and enjoyed everything the hotel and Zermatt had to offer. The staff was very welcoming, the in room breakfasts were great and the front desk... More

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FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Andrew, Dear Tera, Thank you very much for your kind post! We are very happy to read such a nice comment about our hotel, especially about our Team but best thing is to hear that you were comfortable here. We are looking forward to welcome you again so that we can reveal some other treasures which are hidden in... More

Kolkata, India
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 10, 2014

We had only one night in Zermatt and we booked here. I am generally very picky with hotel and I am happy to report I cannot find one single solitary thing to complain about in this hotel. Starting from the complimentary pick up from the train station to great location (2-3 mins walk to the Matterhorn gondola) to the "huge"room... More

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FireflyZermatt, Manager at Hotel Firefly, responded to this review

Dear WonderWomann, Thank you very much for taking the time to share your experience at hotel Firefly. We are very grateful that you write so extensively about your stay and that you enjoyed every moment of it. Of course we all like to be complimented for a job well done but receiving such a great Feedback not only about this... More

A TripAdvisor Member
5 of 5 stars Reviewed September 10, 2014

Chic and trendy and best staff team in Europe. The Firefly team showed 110% commitment and performed absolutely flawlessly in making our brief and first stay in Zermatt perfect. After spending an exhausting week in Venice with almost every other traveller on the planet, we arrived in Zermatt ready for rest and renewal. The Firefly provided both along with a... More

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FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear guest, We are very pleased to hear that you enjoyed the alpine world of Zermatt as well as the benefits of our hotel. Furthermore we are always happy to hear that we were able to make your stay "perfect" and that you could relax from your journey in Venice. We are looking forward to welcome you soon again whether... More

Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2014

Cosy hotel with a modern and stylish decoration. Beds were super comfortable, we slept like babies. The breakfast is a la carte and is served in your room until noon, a lot of choice and really tasty. Room fully equipped with kitchen, coffee machine, play station, Apple TV, even if we did not use it, it is worth to mention.... More

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear MiaGingi, Thank you very much for taking the time to share your experience at Hotel Firefly. We are very grateful that you write so extensively about your stay and that you enjoyed every second here. We are excited to having you back whenever your travel plans lead you back to Zermatt. Best wishes, Family Kalbermatter More

Stavanger, Norway
Top Contributor
51 reviews 51 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 13, 2014 via mobile

We booked this hotel as a stop on our honeymoon and Firefly did not disappoint us! Upon arrival we were upgraded to a larger suite on the 5th floor with views to Matterhorn. Reception staff followed us up to the room and explained the features of the hotel. Breakfast of your choice (you will in a form the day before... More

Was this review helpful? Yes 2
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Monica, Thank you very much for this great feedback. We are very happy that you enjoyed your honeymoon in our Hotel. We hope that we can welcome you soon again so that we can blow every more beautiful places. Enjoy your honeymoon! Best wishes Your family Kalbermatter More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

We booked a last minute stay at the Firefly and could not have been happier. The bed was so comfortable that we are trying to buy the same for us at home! Breakfast was amazing, the spa faboulous - the weather was awful - but who cares when you have such a wonderful suite and spa? Thanks again to all... More

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Yell M, Thank you very much for taking the time to write us on tripadvisor. We are very happy that you liked our hotel so much even tho the weather was terrible. It is very nice to hear that you loved slepping in our beds and that you want to have a piece of Firefly at your home. We... More

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Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 15
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