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Hotel Firefly

4.5 of 5 Schluhmattstrasse 55, Zermatt 3920, Switzerland
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Hotel Firefly
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220 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Abu Dhabi, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked 3 days in a junior suite but moved after one night. Partly, our fault we did not realise this is not really a hotel more akin to a ski lodge. The junior suite which was almost 600Ch a night was poor - only a small table and two hard chairs apart from the bed etc - I have... More 

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Adder26, Thank you for taking the time to post your review. Naturally, I am disappointed to learn of you rating your stay so poorly and of the challenges that accompanied your stay with us. I am especially sorry that you were unable to find a room more suited to the needs of your stay. As a small 4 star... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel.I spent really nice time with my friends in 3-bedrooms suite.Breakfast was nice,stuff was friendly,service actions were invisible and quiet.The hotel worth the money. I really like the areas without cars.The silence you will never hear anywhere else. Great thanks personally to Maria and her family from Tatiana,Samaras and all our team.

Was this review helpful? Yes
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Tatiana, Thank you for taking the time to write about your experience in the Firefly ****s. We are happy to hear that the carfree Zermatt is where you find your silence and that the Firefly could help you to relax. If you need to get your mind of all the stress you are always welcome here. Best wishes, the... More 

Cambridge, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

What an experience and adventure, beautiful hosts, just a perfect team ! – Travelling in a group of 6 and child, we enjoyed any facilities from interiors, fireplace, lovely pool, spa just perfect and of course, the brunch service to our room. Furnished like a designers home, warm atmosphere, a place to find friends for life. We could not remember,... More 

Was this review helpful? Yes
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Chris S, thank you for writing about your stay in the Firefly****s. We are thrilled to hear that the design of the Firefly took your fancy and that this place was the beginning for new friendships. We are looking forward to welcome you again as soon as your plans lead you to Zermatt again. Best wishes, The Kalbermatter Family... More 

Edinburgh, Scotland
Top Contributor
64 reviews 64 reviews
20 hotel reviews
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is truly a special ski hotel (and we have stayed in many). It's simply the best we have ever stayed in. Yes there are bigger hotels or five star hotels but they struggle to match this one. So what makes it so good? Well everything from its location in Zermatt, fantastic funky design, huge rooms, great breakfast and a... More 

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear George and Paul, Thank you so much for taking the time to write about your recent stay in the Firefly ****s. We are very glad to hear that you enjoyed your stay and that you liked the concept of our hotel. Making the guests feel like home and welcomed is the most important thing for us. Our clients shall... More 

Beverly Hills, California
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2014

We loved this place. The rooms are huge, with a bedroom, living area and kitchenette. The decor is funky and fun. And the staff could not have been nicer or more accommodating. Breakfast is served in your room since there is not a regular restaurant. A real treat.

Was this review helpful? Yes 3
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Sharon K, I would like to thank you for your wonderful review. It is fantastic to hear that you are very satisfied and that you truly enjoyed your stay with us. It’s also lovely to hear the team looked after you so well. We always aim to provide a home away from home for all of our guests. We... More 

cannes
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2014 via mobile

Thanks to Tripadvisor I discovered this stunning place 5 years ago , and every visit is memorable ! Beautifully designed and furnished suites, the Hotel bar 55 is a great place with a refined selection of wines and spirits where you meet fascinating people from around the world. Great recovery in divine Fitness, Wellness and Indoor pool. High-quality mountain bikes... More 

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear pietCannes, we are very happy that we got such an faithful guest through tripadvisor and thank you for every visit and this nice review you wrote on tripadvisor. We are delighed to read that you like the concept of the Firefly hotel and our spa and pool area. We are looking forward to welcome you and other fascinating spirts... More 

Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 1, 2014

We recently travelled to Zermatt and switched to the Firefly two days into our stay. Excellent property with friendly and helpful front desk staff. We were traveling with teenage children and secured a 3BR suite that had full kitchen, seating area and working fireplace. As a traveler from US it was great to have room with traditional showers - master... More 

Was this review helpful? Yes 1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear WTG25, Thank you for your positive, generous feedback on tripadvisor. I was delighted that you enjoyed your stay and enjoyed the great location and facilities of the hotel. I will pass on your praise to the other team members also. We hope to welcome you agin whenever your travel plans lead you back to Zermat.. Your Family Kalbermatter &... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 16, 2014

We stayed in this hotel for 7 nights. It was totally worth the money spent. Simone(staff at reception) was very helpful, polite and friendly. we received a very warm welcome from her after a tiring day of travel from munich. It was quite a surprise when we arrived in Firefly. we booked fire themed junior suite and we got upgraded... More 

Was this review helpful? Yes
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear zeroLoose, Thank you for your recent review on Tripdadvisor. First please allow me to apologise for the issues we had with the heating system during your stay. The next time please let us know so that we can adjust the temperature. I was delighted to read that you liked your suite and the service the team provided you. And... More 

Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2014

The hotel was lovely, the food (breakfast and cheese and wine) lovely, but what made this hotel one of the best I have ever stayed in, was the helpful, friendly staff that could not do enough for us. Nothing was any trouble everything was sorted immediately. I will definitely recommend this hotel.

Was this review helpful? Yes
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Maja, Thank you for your kind review following your recent visit. I am delighted that you had an extraordinary stay with us. Our staff take great interest in our guests to ensure that they feel comfortable and at home. I am pleased that they gave you a gracious welcome and couldn’t have been more accommodating. I hope that we... More 

Hampshire
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 30, 2014

My wife and I stayed at the Firefly for two nights in September 2014. This was our seventh visit to Zermatt and before this visit we had never stayed in the same hotel twice. But we had such a brilliant time here when we stayed for a week in 2013 that we couldn't resist staying again. The hotel is beautifully... More 

Was this review helpful? Yes
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Nelly59CR, Many thanks for taking the time to share your thoughts on your latest experienxce at the Hotel Firefly. We were really happy to read that we have once again met your expecations. I was delighted to read that you also enjoyed the service you received. Whilst we have a truly beautiful hotel to look after the most important... More 

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Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 15
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Hotel Style:
#3 Luxury Hotel in Zermatt
#6 Business Hotel in Zermatt
#8 Family Hotel in Zermatt
#15 Romantic Hotel in Zermatt

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