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All 41 Lugano hotels

Hotel Walter au Lac

3.0 of 5 Hotel   |   Piazza Rezzonico 7, Lugano 6900, Switzerland
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77%
Ranked #19 of 41 Hotels in Lugano
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 4, 2013
57AB Barnsley, United Kingdom
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174 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Walter au Lac
See the most recent reviews
Barnsley, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed September 4, 2013 via mobile

We only had the time to stay 2 nights here recently and I only wish we could have stayed longer. This hotel is in an enviable position on the lakeside and 2 minutes walk from the town centre. The staff are all friendly and welcoming, the lovely breakfast room offers plenty of choice alongside wonderful lake views. We had a... More

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walteraulac, Direttore at Hotel Walter au Lac, responded to this review

Dear guest. Thank you for your praise. We are happy that you fully enjoyed your visit to Lugano. We hope to see you again soon. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 24, 2013 via mobile

I've stayed here with my two daughters coming by car from Italy...staff was a little rude but helpful , good breakfast , room was clean but without A/C (!) Garage nearby available , not included. The hotel is definitely overpriced if compared with the european standard...but it's not if you consider that Switzerland is a very expensive place to be!

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walteraulac, Gérant at Hotel Walter au Lac, responded to this review

Dear guest, thank you for taking the time to write a review. The management policy is to require manners and a smile from every member of staff. It would be helpful to us if you could specify when you experienced rudeness from our staff members, in order to take the right measures. Please note that all rooms in our hotel... More

Oxfordshire
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 21, 2013

We stayed one just the one night during our annual holiday in Switzerland. The room was basic, but very clean and the beds were comfortable. The bathroom was really big and spotlessly clean. Room 52 on the end of the hotel, therefore having the extra width. The view of the lake was great. Breakfast was good and plentiful and the... More

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walteraulac, Direttore at Hotel Walter au Lac, responded to this review

Dear guest Thank you for your review on Tripadvisor. It’s important for us to know how we can improve. We hope, that you will return to our house. More

New York
Top Contributor
727 reviews 727 reviews
205 hotel reviews
482 helpful votes 482 helpful votes
4 of 5 stars Reviewed August 15, 2013

In some places around the globe, it is all about location. Lugano is one such place, and Walter du lac makes the most of it, including charging an exorbitant price for 3 star facilities. I booked for 6 nights, and even then did not get any concession from the standard tariff. The first room (Room 58) I was given was... More

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walteraulac, Propriétaire at Hotel Walter au Lac, responded to this review

Dear guest, Thank you for your review. A good critique - positive or negative - is always helpful to us. We sent you an offer about 1 month before your arrival, so you already knew the room rate and were aware of our 3-stars rating. The price of CHF 242.-- for a double room with balcony is standard for Switzerland.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

Good location with lake view, soundproofed to keep out the noise of the lakeside road. Plenty of storage space in the room, which you don't always get in hotels! No parking but the very helpful lady at the desk directed us to the "Lac" underground car park 5 minutes walk away and provided a card that allowed us to leave... More

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walteraulac, Directeur général at Hotel Walter au Lac, responded to this review

Dear guest, It was a pleasure for us to read your review. We are always happy to know that people enjoy their stay at our hotel. We look forward to welcome you here again. More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

Very much enjoyed our stay at this hotel. Great central position on the lake which made it easy to explore Lugano. Staff were very friendly and helpful. Would stay here again and will definitely recommend it to others.

Was this review helpful? Yes
walteraulac, Direttore at Hotel Walter au Lac, responded to this review

Dear guest. Thank you for your visit in our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again More

Eugene, Oregon
Top Contributor
57 reviews 57 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 3, 2013

We were delighted by this place. A short walk from the little funicular at the train station. The location is just perfect. Across the street from the lake, with a great view. This is a stylish place, with great help staff. Unlike some hotel staff, the folk at Hotel Walter au Lac obviously liked working there, and it showed in... More

Was this review helpful? Yes 1
walteraulac, Directeur général at Hotel Walter au Lac, responded to this review

Dear guest. Thank you for your visit to our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again. More

Ballarat, Victoria, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 31, 2013

Staying on the lake is a must for Lugano, also puts you in the prime downtown shopping area. The Hotel has its roots in the hey day of Lugano's tourist era from 100 years ago. The Hotel hold much of this era's charm and old photographs show it as it really was. Staff made this 3 night stay relaxing and... More

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walteraulac, Directeur général at Hotel Walter au Lac, responded to this review

Dear Guest Thank you very much for your visit. We are happy that you enjoyed your stay in our house. We are looking forward to your next visit! More

Goondiwindi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2013

Hotel Walter au Lac is situated on the lake and central to everything. The rooms are very clean and well kept. The staff were very friendly and helpful, especially Sylvia on the front desk and breakfast is served in the dining room overlooking the lake. Some rooms in the hotel have a small balcony, ours did not. We would always... More

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walteraulac, Directeur général at Hotel Walter au Lac, responded to this review

Dear guest, Thank you for your praise. Please ask for a room with balcony on your next visit. We are looking forward to your next visit. More

Adana
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2013

The rooms were clean and the location is excellent. Breakfast was good enough. You get what you paid for. We stayed in A room with balcony with the lake view. We enjoyed the excellent lake view from our room's balcony.

Was this review helpful? Yes
walteraulac, Direttore at Hotel Walter au Lac, responded to this review

Dear guest. Thank you for your visit in our hotel. We are happy that you enjoyed your stay in our house. It is our wish that our guests feel as part of a big family. We hope to see you soon again. More

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Additional Information about Hotel Walter au Lac

Address: Piazza Rezzonico 7, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Walter au Lac 3*
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Also Known As:
Walter Au Lac Lugano
Walter Au Lac Hotel

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