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Villa Sassa Hotel, Residence & Spa

4.0 of 5 Via Tesserete 10, Lugano 6900, Switzerland
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Certificate of Excellence 2014
Villa Sassa Hotel, Residence & Spa
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Villa Sassa Hotel, Residence & Spa
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209 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lucerne, Switzerland
1 review
5 of 5 stars Reviewed 5 days ago NEW

We experiences a very successful customer event with approx. 80 people at the Villa Sassa. Even short notice changes have been handled professional and supportive. The infrastructure is moderne, good techincal support, great accustics for seminars. The staff is flexible and helpful and took care of our requests. Food and beverages were on time and excellent. Our customers enjoyed the... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Thanks for these incredible moments. We loved the place and the city was amazing. The service was incredibly nice. There was wonderfull people with wonderfull restaurant the cook was just delicious and we were amazed by the pool and spa. I would like to thank everyone who worked in the Sassa hotel because they were very professionnal and very nice.... More 

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Jessica and Mirco, Thank you very much for your positive and appreciated feedback about Villa Sassa Hotel, Residence & Spa. We are delighted to read that you liked the location, our restaurant, kitchen and spa, and we appreciated your positive comments regarding our service and staff. We are very happy that you fully enjoyed your stay with us. We... More 

Bristol, England, United Kingdom
Top Contributor
57 reviews 57 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 6, 2014

Went there with a work party, and will most defintely book there should we visit Lugano outside work. Staff were friednly and helpful Apartments are massive and comfortable. Swimming pool spa and facilities A+++ Food was good and close to town centre.. 5 mins walk

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Andrew C, Thank you for your appreciated feedback and for the time taken to post it on Tripadvisor. We are glad to read that you enjoyed the work party in Villa Sassa Hotel, Residence & Spa. We hope to have the pleasure to welcoming you again for a stay. Best regards, Sascha Marx General Manager VILLA SASSA HOTEL, RESIDENCE... More 

Muensingen, Switzerland
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2014

The executive rooms are quite big, with a separate living room. Depending on which side of the buildingl, very nice view on the lake or towards the hills. Descriptions of rooms in the prospect didn't promise too much. Nice, sunny breakfast room and great breakfast buffet. Very friendly and helpful staff! Fitness room is big and very well equiped. You... More 

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear sonja060, Thank you for your appreciated feedback and for the time taken to post it on Tripadvisor. We are delighted to read that you spent a lovely time with us and that our staff has been able to help and take care of you during your stay. We look forward to welcoming you back on a future visit to... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 16, 2014 via mobile

Excellent hotel. Great spa. Wonderful restaurant . Location is a bit far from lake but view is spectacular from balcony. Staff very nice. All and all I couldn't ask for more. It has a homey/villa style to it rather then the normal hotel stay. I definitely would come back if I have the chance. Although the weather was rainy and... More 

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Rose L, Thank you very much for your appreciated feedback regarding your stay at Villa Sassa Hotel, Residence & Spa. It is a pleasure to read that you enjoyed your stay with us. Yes, the lake is not so close to the hotel, but if you do not want to walk, we offer a transfer from and to the... More 

Reno, Nevada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

My friends and I rented an apartmenti at Villa Sassa for 3 nights in early October. We were not impressed with the staff at check in as no information was offerred regarding the hotel, location or how we might occupy our time while waiting for the room to be ready. Our impression changed when we arrived at the apartment which... More 

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Travelbuddies1310, Thank you for your feedback and for having taken the time to write a comment on TripAdvisor. It is very important for us to receive feedback from our guests in order to improve our services and product constantly. Please rest assured that your remarks will be taken into consideration. We hope to have the pleasure to welcoming you... More 

perth
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2014

Perched high above Lugano, this resort delivers in terms of lake views, facilities and warm friendly service. We had an Exec Suite and were astounded by the room, especially by European standards. You won't regret your decision to stay at Villa Sassa.

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear rick64Perth, thank you very much for your kind feedback and for having taken the time to write a comment on TripAdvisor. It is very important for us to receive feedback from our guests. We are happy to read that you spent a great time with us. We hope you had a good trip back home and we look forward... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 28, 2014

Lugano is a charming town, with cafes on the lake and shopping areas. When I went for couple of conferences in Europe, i took my wife for a short vacation there. Our friend in Switzerland booked the Villa sassa for us. When we arrived, we found, it was not on the water and my wife was not that happy. Our... More 

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Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Mark, thank you very much for the time spent to review your stay in Lugano and Villa Sassa Hotel, Residence & Spa on TripAdvisor. Villa Sassa Hotel, Residence & Spa is famous for its view over Lugano, the surrounding mountains and the Lake Lugano, unfortunately the Villa was not build on the lake, but within a short walk you... More 

Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stayed 3 nights and had a room with wonderful view of the lake. We arrived by train and had arranged the hotel to pick us up at the station. It would have been a bit of a walk otherwise. Overall the hotel was in good condition, and the staff very helpful and friendly. Breakfast was included and was a... More 

Was this review helpful? Yes
Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear SGL1, Thank you very much for your nice and appreciated feedback regarding your stay at Villa Sassa Hotel, Residence & Spa. It is a pleasure to read that you enjoyed your stay with us and thank you for your appreciated comment regarding our friendly and helpful staff. You are right, the way back to the hotel is a bit... More 

Geneva, Switzerland
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 13, 2014

Our first hotel in Lugano was Villa Sassa and although it was 4 stars, I think it could be a lot better then it was when we visited! Firstly they put us in a residence apartment, but it was very out-of-hand, we had to walk past the spa and wellness center walk all the way down the corridor to go... More 

Was this review helpful? Yes 2
Tessalgroup M, Manager at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Victoria, thank you very much your comment on Tripadvisor.com regarding Villa Sassa Hotel, Residence & Spa. We are very disappointed that we could not reach your expectations and we sincerely hope you accept our apologies. We take your feedback very seriously and will introduce the necessary steps to rectify the problem. Please be assured that our attention is continuously... More 

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Additional Information about Villa Sassa Hotel, Residence & Spa

Address: Via Tesserete 10, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Villa Sassa Hotel, Residence & Spa 4*
Number of rooms: 49
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Also Known As:
Hotel Sassa And Residence
Hotel Style:
#5 Luxury Hotel in Lugano
#6 Business Hotel in Lugano

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