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Novotel Lugano Paradiso

4.0 of 5 Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
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Novotel Lugano Paradiso
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Novotel Lugano Paradiso
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Lugano Paradiso
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Schaffhausen
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2014

Had the pleasure to spend our family trip in the Novotel in Lugano Paradiso. The hotel is located in walking distance from the railway station (10min), in proximity of the Funicular (Monte San Salvatore) and close to the lake. This is definitely a plus travelling with two kids below 5 years. The room was spacious, clean and modern/stylish in design.... More 

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Caro Jimmy K, thank you very much for staying at the Novotel Lugano Paradiso and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Beringen, Belgium
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 20, 2014

The infrastructure is very accommodating and modern. New building, beautiful bathroom, etc When we booked we requested a child bed for our 5 month old daughter. When we arrived in the room a sofa bed was made up for her. So I requested the reception for baby bed as this is safer and customary. So far no problem.... When the... More 

Was this review helpful? Yes 4
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad that the infrastructures; the rooms and the building meet your expectation and be insure that our main goal is... More 

Lugano, Switzerland
Top Contributor
72 reviews 72 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed July 8, 2014

I stay 2 weeks in this hotel, I have 4 days to go and I am counting down the days. Reception staff have not been helpful, there was overall an attitude of distrust, and there were constantly annoying small problems, eg. the parking ticket got cancelled, the access to my room was barred because the travel agency of my company... More 

Was this review helpful? Yes 6
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Mr. Henridevo we thank you for taking the time to post this comment. We are sorry to read that your stay in our hotel was not as satisfying as you expect. We never relent in our quest to excellence and we shall review the issues you depicted so to better ourselves even more. rooms. We hope nevertheless to have... More 

Uster, Switzerland
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 3, 2014

I organized a business conference at Novotel Lugano Paradiso. While the facilities are great, the personnell is very friendly and professional, service is very good, location is good, and basically everything was a success, after the conference, all our customers started receiving unsolicited commercial email from Accor group (which owns Novotel). Apparently, Novotel or their headquarters has added all the... More 

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest Droethli, thank you for taking time to give us your feed-back about your stay with us. We appreciate very much your positive comments about the Hotel facilities and the personal and be assured that we will share it with our Team. As you know positive feedback from satisfied guests are our greatest reward for that thank you very... More 

Janesville, Wisconsin
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 21, 2014

My family stayed at this property approximately 2 weeks ago when we toured with Globus. It was one of our favorite places on the trip. It was clean, modern, air conditioning worked fairly well in one of the worst heat spells in a long time. (upper 90's), pool was clean and warm, and breakfast buffet was plentiful and nicely arranged.... More 

Was this review helpful? Yes 2
CRoland, Manager at Novotel Lugano Paradiso, responded to this review

Dear "alwaystosagirl1983" thank you very much for your comments regarding your stay in our Novotel Lugano. We are very glad that you had a pleasant stay in our hotel. Looking forward to welcoming you next time. Regarding your comment of the bottled water we have to inform you, that in every guest room we provide complimentary 2 bottles of mineral... More 

Nashville, Tennessee
Top Contributor
82 reviews 82 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 20, 2014

Traveling a two week group tour with two grand daughters meant this hotel with pool was extremely welcome! They were able to burn up some of their energy. Not to mention they were entertained by the disappearing and reappearing bathroom walls....... We loved the modern terrace around the pool. The hotel was in easy walking distance of the lake and... More 

Was this review helpful? Yes 2
CRoland, Manager at Novotel Lugano Paradiso, responded to this review

Dear "debracake", Thank you for taking the time to share your feedback. We appreciate you enjoyed your stay with us and felt so comfortable. Looking forward to welcome you again in our Novotel Lugano-Paradiso. Christian ROLAND Deputy Manager More 

Mumbai
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed at Novotel Lugano for 5 nights and felt totally taken care of. The location of the hotel is convenient and is about a 10 minutes walk from the lake and about 15-20 minutes walk to the city centre (shops and restaurants) and a 15 minute (bus/ taxi ride) to the central station. The team at the reception is... More 

Was this review helpful? Yes 7
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear TravMumba Guets, Thank you for taking the time to give us your feedback of your stay. We very much appreciate your positive comments regarding your stay with us. I shared your comments with the Team, so that they are aware of their contribution in helping to satisfay your needs and your expectations. Concerning the glas from the bathroom to... More 

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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#1 Green Hotel in Lugano
#5 Family Hotel in Lugano
#6 Romantic Hotel in Lugano
#6 Luxury Hotel in Lugano
#7 Business Hotel in Lugano

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