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Novotel Lugano Paradiso

#12 of 41 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
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Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
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Novotel Lugano Paradiso
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Novotel Lugano Paradiso
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322 reviews from our community

Traveler rating
    109
    152
    38
    14
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Lugano Paradiso
See the most recent reviews
New Jersey, United States
Top Contributor
92 reviews 92 reviews
36 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 14, 2014

Very modern. The bathroom had a window that would go opaque at the touch of a button. The room was clean and comfortable and quite large, too. Had a safe and a mini bar that could be used as a fridge. Not that close to the city center, though.

Was this review helpful? Yes 2
CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest "Diane K", It’s a pleasure to read of your nice experience with us and we thank you for having taken the time to share it with us. We are glad that the hotel design and the room provided you an advantage to your sojourn. To reach the citycenter of Lugano, you can take the promenade along the lake... More 

Sydney, Australia
Top Contributor
79 reviews 79 reviews
53 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 9, 2014

We stayed at 5 Novotels across Italy and this one just over the border. This one probably had slightly more of a luxurious feel about it. There is a toursit (road) train stop just across the street which takes you all around the Lugano area. Restaurant service at this hotel was also more superior to what we encountered in Italy.... More 

Was this review helpful? Yes 1
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, We are delighted to know that you had a great experience at the Novotel Lugano Paradiso, that you enjoyed our central location, and the different amenities we offer. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your experiences. We look forward to welcoming you again soon at... More 

London
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2014

This Novotel is a great business hotel with basement parking, and higher floors have a view of the lake. Excellent shower, comfortable bed, good breakfast and well trained and supportive staff. Given the traffic in Lugano it is also well placed to exit the town to the north or south without joining the ubiquitous traffic jams along the lake front.... More 

Was this review helpful? Yes 6
CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest "4RBS", we thank you for taking your time to post your positive review about your stay in our Novotel Lugano-Paradiso. I'm happy that our facilities in the bedroom and meetingroom, aswell our staff, made your overnight and meeting to a pleasent stay with us. We hope to welcome you again for your next business or leisure stay in... More 

Basel, Switzerland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 16, 2014

This hotel exceeded our expectations both from a location point of view but more so it was the service provided by the staff. We were always greeted with a smile and helping hand as staff were really attentive to our needs which with very young children is always welcome. Thanks to the staff for a great stay as it was... More 

Was this review helpful? Yes 9
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear guest, Thank you for this amazing, comprehensive feedback! We genuinely love to pamper all of our guests and each and every occasion is a way for us to please our guests. Thank you also for poinitng out our "Great staff". This is our utmost reward. We look forward to welcoming you back soon. Tanti Saluti Christian Schreiner General Manager More 

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 13, 2014

We are a family of 7 adults and 1 baby. We were staying there for 2 nights last week. The hotel is very new and located in a great location. All staff are friendly except the hotel manager! He was very rude and shouting at our driver and tour guide in front of us twice. The problem was our driver... More 

Was this review helpful? Yes 4
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, It’s with great pleasure that we read of the pleasantness of your stay with us. We thank you for posting this review and pointing to issues that we shall address quickly. For information a sidewalk is in exclusivity dedicated to pedestrian and is not there to access on by car or either by bus. The underground construction will... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 12, 2014 via mobile

I don't exactly what to write about this Hotel ,It is really an amazing hotel ,we came to lugano by a train from zurich we took the bus from the station 5 -7 minutes we were in front of paradiso bus station which is less than 1 minute from the hotel , the hotel has a perfect location , its... More 

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear guest, Thank you for telling us about your stay at Novotel Lugano Paradiso and for the great feedback that I gladly passed on to the team, especially our reception Anna and Christian. We love to make each guest's stay a special one and I hope we may do that again for you in the future. We look forward to... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2014 via mobile

This is a real decent hotel in Lugano. It is few steps away from the cable trays on the mountain & from the lake as well. Quiet busy one which make some crowd on the elevators & the breakfast hall but never mind for the joy we got there. Also they've a small tiny corner for the kids & nice... More 

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear guest, Thank you for your favorable comments. We are very happy that you have enjoyed your stay with us at Novotel Lugano Paradiso. We are glad to receive your compliments about the Location, the Breakfast and the nice swimming pool. We are looking forward to welcome you soon again at Novotel! Tanti Saluti Christian Schreiner General Manager More 

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