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Novotel Lugano Paradiso

#12 of 41 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
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Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
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Best prices for: 1 room 1 guest
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Novotel Lugano Paradiso
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Novotel Lugano Paradiso
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Lugano Paradiso
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Düsseldorf
Top Contributor
170 reviews 170 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 13, 2015

Spending approximately 250 nights p.a. jn hotels I can recommend this hotel as a decent business hotel. Public areas are nicely designed, facilities such as lobby, restaurant, terrace, pool and gym are well kept and offer everything you need Monday through Thursday. Rooms are not the largest but are very functional indeed with rain shower, flatscreen TV and a minibar... More 

Was this review helpful? Yes 1
Christian S, Manager at Novotel Lugano Paradiso, responded to this review
Google Translation

Caro Matikobi, ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Lugano gewählt haben und... More 

Kiato, Greece
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 11, 2015

A good hotel in a pretty good point of Lake Lugano.Half hour walking distance to town.Very good BUS transportation to-from city train station airport with the bus stop distance in 100 meters from the hotel.Overall the hotel is a modern novotel with everything in good condition,employees very kind and willing to anything you need.Α bit pricey restaurant but worth a... More 

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CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear "Giannis_Anna96", thank you very much for having taken the time to share your experience with us. We are glad to read that our convenient location and the quality of our hotel as well as the professionalism of our staff made for a nice stay with us. We are also happy to read, that you have enjoyed to use our... More 

Waterloo, Belgium
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 30, 2014

The location is about a 15-20 min walk to city center..but the walk is along the lake so we enjoyed it! We enjoyed the breakfast. The lobby/bar area is really nice as we enjoyed a complimentary drink there the first night. We traveled with 2 children and the only negative I can see is the room is tight for 4... More 

Was this review helpful? Yes 1
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno dear USexpatmom, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. It is a pleasure to read that you had a great stay with us, that our morning buffet and Bar met your expectations and we hope your next visit will... More 

London, United Kingdom
Top Contributor
63 reviews 63 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 23, 2014 via mobile

Stayed here for two nights and found the hotel to be lovely and new, albeit with not much character. Staff were friendly and the location was good. Rooms were spacious and we had a lake view on the 7th floor. The beds were quite hard and the pillows weren't great. Parking the car that we had was 20CHF per day.... More 

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CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, We thank you for posting this comment. We are glad to read that our convenient location, our spacious room with lake view and our breakfast buffet allowed you to fully enjoy our city. Our outside swimming pool is open seasonal from may - september. The parking costs are in range with the other hotels in Paradiso and Lugano.... More 

Luxembourg City, Luxembourg
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 20, 2014

The hotel is easy to find from the motorway. It is a recently built, modern hotel, with a large underground car park, wide parking spaces, well lit. A sliding door closes the car park even in daytime. There are small trolleys in the car park to help carry luggage in the lift. The rooms have white walls, grey/ brown carpet... More 

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CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear guest "EuropeWide" we are happy to read of your nice stay with us. It’s a great reward for each and every one of our team members to read of your experience. Thanks for given us a five star rating in Tripadvisor. We are glad that you had a comfortable stay in our rooms and that you enjoyed our rich... More 

Vila Velha, Espirito Santo, Brazil
Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2014

The hotel is new and the rooms are very confortable. Breakfast and restaurant are good. If you like, there is a swimming pool with all support to use. You can go to the old part of Lugano, walking by the lake's edge or take a boat near the hotel. There are good restaurants around, with Italian food. The price is... More 

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Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Caro Ronaldo D, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Canton, Ohio
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2014

The room was nice sized with modern décor. There was a nice bar and outside area. Very urban feel. The bathroom had an unusual window to the room that you could change to translucent with a button for privacy. There were washcloths in the bathroom. The doors to the bathroom were large and a little hard to open and shut... More 

Was this review helpful? Yes 2
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guets, thank you very much for taking the time to share the experience of your stay at Novotel Lugano Paradiso. I was pleased to read that you enjoyed your visit at our hotel and was delighted that you like the location as well as the modern design and fitures in our rooms. Thank you once again for the great... More 

Sydney, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 25, 2014

I must admit that my reviews are not always that positive, but this one really deserves it! Check in was very smooth and the staff were always warm and accommodating. I made several "high maintenance" requests that were answered with a smile and taken care of promptly. Staff who deserve distinction are Mrs. Schreiner, Andrea and Rene. They were all... More 

Was this review helpful? Yes 2
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno, We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback and 100% of the points. I will share your comments with our team especially the mentioned one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

london
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2014

I stay at Novotel Lugano regularly as I travel for work. The staff of the hotel is great and very helpful. The hotel is modern and clean. I have some doubts about the general Accor way of running their hotels though. This morning I noticed the luck of conditioner and body cream in the bathroom and I asked for it.... More 

Was this review helpful? Yes 2
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, we thank you for having taken the time to post this comment regarding your experience with us as loyal guest. We are very happy to read about your stafistaction with our Staff and that our modern Hotel meet your expectation. We apologize for the issue you had with "the lacke of two anemities due to a temporary stock... More 

Manchester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 17, 2014

Excellently situated in the Paradiso neighbourhood, this hotel shares its location with an Ibis and an Ibis budget. All have a separate entrance however. There is an underground paying car park with is very secure. An added attraction is that the "hop on hop off" tourist train stops right outside the hotel. At time of writing the fare is 9... More 

Was this review helpful? Yes 2
Christian S, Geschäftsführer at Novotel Lugano Paradiso, responded to this review

Dear Toothy 008, Thank you for taking the time to write a review about your recent visit to Novotel Lugano Paradiso. We are pleased to hear that the location of our hotel was ideal for your visit to the main Lugano touristic attractions. We are verry happy about the great comments regarding our Staff, it is our major safisfaction to... More 

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