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Novotel Lugano Paradiso

#12 of 44 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
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Viale San Salvatore 11, Lugano 6900, Switzerland
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Novotel Lugano Paradiso
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393 Reviews from our TripAdvisor Community

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Paradise CA
Level Contributor
95 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed September 28, 2015

We stayed here in August, 2015 while with a tour group. The hotel has a lovely lake setting. The bedroom was large with comfortable beds. The bathroom was large, as well, and had a rain shower. The rooms had a coffee maker, hair dryer, A/C, and complimentary Wi-Fi. The hotel was close to restaurants and market place. Nice breakfast selections.... More 

Helpful?
1 Thank coutou
CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear guest "Coutou", we are very happy to read, that you have fully enjoyed your stay at our Novotel Lugano-Paradiso during your overnight with the tour group. We would be happy, if you would choose our Hotel the next time when you maybe have the chance to stay a longer time in our beautiful area which has so many attractions... More 

United Kingdom
Level Contributor
80 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 21, 2015 via mobile

Great location, easy walk into town. The lake is round the corner. Nice pool on site. New and bright rooms. Staff very friendly and helpful. Breakfast had a good selection. Very reasonably priced. A great find and somewhere I will return to frequently.

Helpful?
1 Thank Mike S
CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear guest "Mike S", Many thanks for your very nice feedback and your great rating on Tripadvisor with 5*****. I am delighted that you enjoyed our hotel, its breakfast, our location, and particularly our friendly staff. We look forward to welcoming you again here at our Novotel Lugano-Paradiso Kind regards Christian Roland Deputy Manager More 

Sydney, Australia
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed September 18, 2015 via mobile

Conveniently located near restaurants, pharmacy and Lugano lake. It is about 20 mins walk to the main shopping area where there are more bars and restaurants. It has a glass wall dividing the room and toilet/shower but there is a switch to block out the view. Service is standard, nothing special. Buffet breakfast includes scrambled eggs, bacon, tomato, fruit, juice,... More 

Helpful?
Thank Stephanie N
CRoland, Deputy Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest "Stephanie N", We really appreciate your positive feedback for our location of our hotel. Thank you too for your positive comments regarding our rooms, bathroom and the provided breakfast buffet. For your next stay with us, we inform you herewith that our 2 Suites at the 7th floor have lake view and mostly all our Executive rooms. We... More 

Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 19, 2015 via mobile

Pluses: - nice location; from the fifth floor the lake can be seen. - just a few minutes from the A2 - walk to the city of Lugano, alongside the lake: 1,5-2 km - starting point Funicolare, to bring you to the top of Monte San Salvatore, only 50m away - nice breakfast - nice swimming pool outside (heated) -... More 

Helpful?
2 Thank Michael v
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Michael v., Bongiorno, we are very happy to hear that you enjoyed your stay at the Novotel Lugano Paradiso. Your review and your comments are most appreciated. Thank you for taking the time to share your experience with us. We hope to welcome you back soon to our hotel ! With sunny regards Christian Schreiner More 

Basel, Switzerland
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed August 15, 2015 via mobile

I am trying hard to suggest improvements, there are none. From the moment my family and I checked in I felt like royalty,,very personal and helpful treatment by all staff, the room (actually the whole hotel) is spotless, the beds comfortable, the bathrooms modern, the wifi strong, the TV with a great selection of channels, the breakfast great, evening meal... More 

Helpful?
4 Thank dean0bennett0
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear dean0benn…., Bongiorno, we very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a positive feedback from our guest’s. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Frederiksberg, Denmark
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 13, 2015

Very elegant and fairly new hotel nearby the beautiful Lake Lugano. My room was very nice and equipped with a coffee masschine which should be standard at any hotel these days. Super nice and very polite staff. Pool area suffered a lot of a construction going on at the next door site - very noisy !! - But when thats... More 

Helpful?
2 Thank Henrik T
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Henrik T.-, Bongiorno, first of all let us thank you for your kind review written after your stay at the Novotel. We are so pleased to read that you fully enjoyed your stay, particularly appreciating the service from our Staff and our Breakfastbuffet. We are also pleased that you enjoyed our new and modern room concepted by Novotel. Thanking... More 

Monifieth
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 11, 2015

Beautiful hotel, spotlessly clean and very comfortable rooms. Reception staff are excellent,very helpful and friendly and as with the other staff nothing is any trouble. Parking easy in the garage below the hotel.A five minute walk takes you right to the lakeside.

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Gill D
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno, Thank you, dear Gill D., for this wonderful review! I will pass your compliment concerning the cleanness of the Hotel to the housekeeping department as so the comments of your positive impression of our staff in general to the team, they will be very happy! Sending you our best regards from Lugano-Paradiso, Saluti Christian Schreiner More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 10, 2015 via mobile

This is your average hotel for holidays. This is not a luxurious hotel, it's more of a simple one. Breakfast is good with some variety, however, you have to pay for extras such as omelette and the same. Internet is good as well and it's free. The hotel is within 10-15 minutes walk from downtown. Staff are friendly and welcoming.... More 

Helpful?
2 Thank Yasir A
Christian S, Leiter Öffentlichkeitsarbeit at Novotel Lugano Paradiso, responded to this review

Dear Yasir A, Bongiorno, we thank you for having taken the time to share your experience with us on TripAdvisor. We hope to have soon the pleasure of welcoming you again. Sincerly yours Novotel Lugano Team More 

Kent, England.
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed August 9, 2015

First the only negative of our stay ...... The price.......Switzerland is an expensive country and Lugano is an expensive part of Switzerland. The price is comparable to other hotels in the city but just be prepared. Our one night stay including an evening meal meant we spent over 500 CHF. (Albeit it in the height of the summer). You should... More 

Helpful?
3 Thank Kent_England_Sjw
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you for your great feedback about your stay with us. We are happy to hear that have found your room large, comfortable and our Hotel nicely designed! Also, I will make sure to pass along the message to the staff members especially to our Ticino Barkeeper. I am sure they will be very pleased. Referring to the... More 

A TripAdvisor Member
1 of 5 stars Reviewed August 2, 2015 via mobile

They did not have people to serve u or carry your stuff to ur room. Everything you want, you have to go to the receptionist. Even your laundry, you will have to take it to the receptionist and give it to her in front of everyone. The breakfast was awful, unbelievably awful. So bad soo soo bad. The egg was... More 

Helpful?
1 Thank A TripAdvisor Member
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you for your review. However we are very surprised to receive your negative anonymous comments. We confirm that they are no extra charges for coffee at our Breakfast buffet that is included in the room rate. Laundry is picked up in the room until 9 am by the Housekeeping so no need to come down to the... More 

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