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All 42 Lugano hotels

Novotel Lugano Paradiso

4.0 of 5 Hotel   |   Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
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74%
Ranked #15 of 42 hotels in Lugano
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
James L Singapore, Singapore
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241 people have reviewed this hotel

Traveler rating
    70
    116
    35
    12
    8
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93
76
5
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Beringen, Belgium
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The infrastructure is very accommodating and modern. New building, beautiful bathroom, etc When we booked we requested a child bed for our 5 month old daughter. When we arrived in the room a sofa bed was made up for her. So I requested the reception for baby bed as this is safer and customary. So far no problem.... When the... More

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad that the infrastructures; the rooms and the building meet your expectation and be insure that our main goal is... More

Palma de Mallorca, Spain
Top Contributor
67 reviews 67 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stay 2 weeks in this hotel, I have 4 days to go and I am counting down the days. Reception staff have not been helpful, there was overall an attitude of distrust, and there were constantly annoying small problems, eg. the parking ticket got cancelled, the access to my room was barred because the travel agency of my company... More

Was this review helpful? Yes 6
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Mr. Henridevo we thank you for taking the time to post this comment. We are sorry to read that your stay in our hotel was not as satisfying as you expect. We never relent in our quest to excellence and we shall review the issues you depicted so to better ourselves even more. rooms. We hope nevertheless to have... More

Uster, Switzerland
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I organized a business conference at Novotel Lugano Paradiso. While the facilities are great, the personnell is very friendly and professional, service is very good, location is good, and basically everything was a success, after the conference, all our customers started receiving unsolicited commercial email from Accor group (which owns Novotel). Apparently, Novotel or their headquarters has added all the... More

Was this review helpful? Yes 3
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest Droethli, thank you for taking time to give us your feed-back about your stay with us. We appreciate very much your positive comments about the Hotel facilities and the personal and be assured that we will share it with our Team. As you know positive feedback from satisfied guests are our greatest reward for that thank you very... More

Janesville, Wisconsin
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 21, 2014

My family stayed at this property approximately 2 weeks ago when we toured with Globus. It was one of our favorite places on the trip. It was clean, modern, air conditioning worked fairly well in one of the worst heat spells in a long time. (upper 90's), pool was clean and warm, and breakfast buffet was plentiful and nicely arranged.... More

Was this review helpful? Yes 2
CRoland, Manager at Novotel Lugano Paradiso, responded to this review

Dear "alwaystosagirl1983" thank you very much for your comments regarding your stay in our Novotel Lugano. We are very glad that you had a pleasant stay in our hotel. Looking forward to welcoming you next time. Regarding your comment of the bottled water we have to inform you, that in every guest room we provide complimentary 2 bottles of mineral... More

Nashville, Tennessee
Top Contributor
69 reviews 69 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 20, 2014

Traveling a two week group tour with two grand daughters meant this hotel with pool was extremely welcome! They were able to burn up some of their energy. Not to mention they were entertained by the disappearing and reappearing bathroom walls....... We loved the modern terrace around the pool. The hotel was in easy walking distance of the lake and... More

Was this review helpful? Yes 2
CRoland, Manager at Novotel Lugano Paradiso, responded to this review

Dear "debracake", Thank you for taking the time to share your feedback. We appreciate you enjoyed your stay with us and felt so comfortable. Looking forward to welcome you again in our Novotel Lugano-Paradiso. Christian ROLAND Deputy Manager More

Mumbai
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed at Novotel Lugano for 5 nights and felt totally taken care of. The location of the hotel is convenient and is about a 10 minutes walk from the lake and about 15-20 minutes walk to the city centre (shops and restaurants) and a 15 minute (bus/ taxi ride) to the central station. The team at the reception is... More

Was this review helpful? Yes 7
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear TravMumba Guets, Thank you for taking the time to give us your feedback of your stay. We very much appreciate your positive comments regarding your stay with us. I shared your comments with the Team, so that they are aware of their contribution in helping to satisfay your needs and your expectations. Concerning the glas from the bathroom to... More

Zurich, Switzerland
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 3, 2014

This Novotel is in a new building in the Paradiso area of Lugano. It is a short walk to the lake but has no view. We stayed over a busy weekend. There was not enough room at the pool and there were waits for breakfast tables. The rooms were clean and modern as you expect from the newer Novotels. Unfortunately,... More

Was this review helpful? Yes 5
Christian S, Manager at Novotel Lugano Paradiso, responded to this review

Dear Mr. Nobel, we thank you for taking the time to post this comment. We are sorry to read that your sojourn in our hotel was not as satisfying as you expect. We never relent in our quest to excellence and we shall review the issues you depicted so to better ourselves even more. We like to mansion that our... More

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Additional Information about Novotel Lugano Paradiso

Address: Viale San Salvatore 11 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Lugano #5 Family Hotel in Lugano #6 Romantic Hotel in Lugano #7 Business Hotel in Lugano #8 Luxury Hotel in Lugano
Hotel Class
Number of rooms
96

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