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Hotel Splendide Royal

#3 of 43 Hotels in Lugano
Certificate of Excellence
GreenLeadersBronze level
Hotel website
Riva Caccia 7, Lugano 6900, Switzerland
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Hotel Splendide Royal
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346 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • Italian first
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  • Russian first
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English first
  • All months
    (346)
  • Mar-May only
    (86)
  • Jun-Aug only
    (101)
  • Sep-Nov only
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There are newer reviews for Hotel Splendide Royal
See the most recent reviews
Zurich, Switzerland
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed May 28, 2015

We stayed there for 2 nights in May (would have loved to stay longer) and had a very nice stay. I will start with the only negative point about the hotel which is the location near the street. This is not a quiet street and those who wish to open the window during the night might be bothered with the... More 

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splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, I would like to thank you for your recent stay at the Splendide Royal and for having taken the time to share your experience with the TripAdvisor community. I am glad that you appreciated Splendide’s charming décor, which we constantly endure to keep in its original splendour. I was delighted to read of your appreciation of our Junior... More 

Mississauga, Canada.
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 14, 2015

Enjoyed our stay at the Hotel Splendide on the shores of lake Lugano. OurStay was greatly enhanced thanks to my Leading Hotels of the World membership. HOtel in the grand old style, great views of the lake from the bedroom, wonderful professional, friendly and efficient service. Excellent restaurant with great service and food. The swiis really know how to runn... More 

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you very much for your positive feedback about your recent stay at the Hotel Splendide Royal Lugano. I am glad that you enjoyed the benefits dedicated to the Leaders Club Members during your sojourn at the Splendide Royal, which as you pointed since 1962 is member of the prestigious Leading Hotels of the World. It is a... More 

1 review
5 of 5 stars Reviewed May 12, 2015

My husband I and I went for our honeymoon. They staff were amazing and even took care of some naughty requirements. Our pet dog, Rocky, was well taken care of too. The hotel manager is incredible and also so sensitive to our situation. My hubby is a dwarf and this has proven to be an issue in other hotels but... More 

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splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the Hotel Splendide Royal Lugano. I was delighted to read that you have chosen the romantic scenery and atmosphere of the Splendide Royal for your honeymoon. It is a pleasure that also your pet dog has enojyed his stay with us; as a matter of fact at... More 

Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 11, 2015

We have received an upgrade to the lake view room upon the check-in. The rooms are very spacious, well equipped. Breakfast was very nice. Concierge was very helpful. Overall, very pleasant experience. We have got a free shuttle mini-van to the station. Do not change money at the hotel- the rate is quite bad.

Was this review helpful? Yes
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you for sharing your thoughts of your recent stay at the Hotel Splendide Royal Lugano. I am glad to read that you appreciated our small gesture of upgrading your room. Thank you for your positive remarks about our breakfast, for which I often receive pleasant feedback. As we believe that a healthy breakfast is crucial for an... More 

Glasgow, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 22, 2015

The location of this hotel is great - just a 5 minute walk around the lake to the town centre. The hotel itself is a bit of a contradiction. The original part of the hotel is very grand with period decor, however, the extension lets it down a little as the bedrooms are not as nice. The bedrooms in the... More 

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splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you very much for choosing the Hotel Splendide Royal in occasion of your recent stay in Lugano. It is a pleasure that you have appreciated the hotel’s central and panoramic location, from which you can literally reach any of Lugano’s attractions in a few minutes walk. I was glad to read your positive comments and understand that... More 

Macclesfield, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 5, 2015

Had a super 2 night stay at this hotel. The staff were very friendly, professional and welcoming and treated us and our children very kindly. The hotel is beautiful, especially the bar area and bed rooms. Lots of lovely toilettries and room service priced reasonably. Thank you for everything.

Was this review helpful? Yes
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you for your positive remarks about your recent stay at the Hotel Splendide Royal Lugano. I was delighted to read your review and to learn that you and your family have appreciated Splendide’s personalized and attentive service. Furthermore, I wish to thank you for pointing out the quality of our Etro toiletries, for which we are glad... More 

Tunbridge Wells, United Kingdom
1 review
5 of 5 stars Reviewed April 2, 2015

Wonderful old hotel with classic features but with every modern convenience and fabulous views of the lake. Guests are afforded every luxury and given very personal service during their stay. Within easy walking distance of the old town and all attractions.

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, First of all I would like to thank you for choosing the Hotel Splendide Royal in occasion of your recent sojourn in Lugano. I was delighted to read your attentive comments and I was gratified to learn that you have denoted our passion for serving our guests. At the Splendide Royal we strive to anticipate our guests’ wishes.... More 

Provincetown MA
Level Contributor
89 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed March 30, 2015

We spent a couple of nights here at the end of February and just loved everything about it. The hotel itself is spectacular as is the staff. We were even picked up at the train station. Our room was in the "new" wing and was large, comfortable and had an incredible view. I chose the new wing as opposed to... More 

Was this review helpful? Yes
splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the Hotel Splendide Royal Lugano. I was very happy to learn that you have appreciated your stay and the service that we strive to provide. I was also glad that we could meet you and welcome you at Lugano railway station to drive you to the Splendide... More 

Beijing, China
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 17, 2015

Having stayed at a number of "The Leading Hotels of the World" for work, I now avoid them as too often the quality of service and amenities doesn't live up to the architecture. Fortunately that is not true of this Lugano representative of the Roberto Naldi group. The service is attentive, warm and efficient. The rooms (those we saw and... More 

Was this review helpful? Yes 1
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed December 30, 2014

Spent a week here over Christmas. The service was excellent from reception, concierge and restaurant staff. Any requests we had were never a problem be it booking a restaurant, arranging transport or posting letters for us We ate a couple of times in the restaurant and enjoyed good food and service including accommodating our request for a late lunch on... More 

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