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Hotel Splendide Royal

#3 of 41 Hotels in Lugano
Certificate of Excellence
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Riva Caccia 7, Lugano 6900, Switzerland
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Hotel Splendide Royal
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Hotel Splendide Royal
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324 reviews from our community

Traveler rating
    218
    81
    15
    5
    5
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51
139
11
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Macclesfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a super 2 night stay at this hotel. The staff were very friendly, professional and welcoming and treated us and our children very kindly. The hotel is beautiful, especially the bar area and bed rooms. Lots of lovely toilettries and room service priced reasonably. Thank you for everything.

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Tunbridge Wells, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful old hotel with classic features but with every modern convenience and fabulous views of the lake. Guests are afforded every luxury and given very personal service during their stay. Within easy walking distance of the old town and all attractions.

Review collected in partnership with The Leading Hotels of the World

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splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, First of all I would like to thank you for choosing the Hotel Splendide Royal in occasion of your recent sojourn in Lugano. I was delighted to read your attentive comments and I was gratified to learn that you have denoted our passion for serving our guests. At the Splendide Royal we strive to anticipate our guests’ wishes.... More 

Provincetown MA
Top Contributor
88 reviews 88 reviews
56 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a couple of nights here at the end of February and just loved everything about it. The hotel itself is spectacular as is the staff. We were even picked up at the train station. Our room was in the "new" wing and was large, comfortable and had an incredible view. I chose the new wing as opposed to... More 

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splendideroyal, General Manager at Hotel Splendide Royal, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the Hotel Splendide Royal Lugano. I was very happy to learn that you have appreciated your stay and the service that we strive to provide. I was also glad that we could meet you and welcome you at Lugano railway station to drive you to the Splendide... More 

Beijing, China
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 17, 2015

Having stayed at a number of "The Leading Hotels of the World" for work, I now avoid them as too often the quality of service and amenities doesn't live up to the architecture. Fortunately that is not true of this Lugano representative of the Roberto Naldi group. The service is attentive, warm and efficient. The rooms (those we saw and... More 

Was this review helpful? Yes 1
Top Contributor
90 reviews 90 reviews
12 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 30, 2014

Spent a week here over Christmas. The service was excellent from reception, concierge and restaurant staff. Any requests we had were never a problem be it booking a restaurant, arranging transport or posting letters for us We ate a couple of times in the restaurant and enjoyed good food and service including accommodating our request for a late lunch on... More 

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Jakarta, Indonesia
Contributor
16 reviews 16 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 29, 2014

Stayed in one of the beautiful room with breathtaking view, and surrounded by the great staff, who warm and care. We all love everything about the hotel, building, lounge, room, amenities, food, and the people.Absolutely splendid!!!

Was this review helpful? Yes 1
Cleveland, Ohio
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 27, 2014

An absolutely gorgeous hotel with top-notch customer service! We visited this past November - it was our most expensive hotel on our trip, however I feel it was definitely worth it. As soon as you pulled up to the hotel, the doormen were right at your car door to greet you. It was raining when we first arrived and the... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014 via mobile

I was there on a quick business trip and everyone there made me feel special! The food, service, location, view and staff were the best! The room I had was spacious and had everything from a towel warmer, a love seat, and a very comfortable bed. I plan to come back for pleasure and spend a bit more time.

Was this review helpful? Yes 1
San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 4, 2014

Beautiful. Great location. Attentive staff. Wonderful rooms. Convenient to most everything in the area. What more could you ask!!! The concierge was very helpful in finding nice restaurants with good food. And if you are ready to spring for something REALLY special...the hotel will rent you an incredible car for the day (check with the hotel)....something like a Maserati!!!

Was this review helpful? Yes 1
Sidcup, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

I was lucky enough to stayin this glorious hotel for three nights on business in Lugano. I can honestly say I have never felt so well looked after. The hotel itself is beautiful and the location and consequent views are breathtaking. Breakfast was fantastic and I'm so glad I had the extra time on my final morning to fully enjoy... More 

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