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Grand Hotel Villa Castagnola

Travelers' Choice award winner
Viale Castagnola 31, Lugano 6906, Switzerland
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Best prices for: 1 room 1 guest
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Grand Hotel Villa Castagnola
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Grand Hotel Villa Castagnola
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211 reviews from our community

Traveler rating
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    6
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Hotel Villa Castagnola
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Milan, Italy
Top Contributor
75 reviews 75 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 19, 2015

An authentic 'Grand Hotel' by all means. The environment is truly magnificent, but at the same time, cozy and not 'huge' and dispersive. Best rooms are lake side/lake view - event though it is not right on the lake. The rooms in the higher floors are the better ones. The hotel facilities are fantastic. Do try the restaurant across the... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest thank you for sharing your comments on Tripadvisor. We are delighted that you have enjoyed the spectacular setting and the cozy athmosphere of the Villa. We regret our Gourmet Restaurant Le Relais has not met your expecations, we hope in an other occasion we will be able to surprise you with a memorable culinary journey. we are... More 

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 18, 2015

My husband and I were in Lugano 25 years ago and were staying in a different hotel. We stumbled across the Grand Hotel Villa Castagnola and said...someday we will be back and we will stay there. Well, we did...and it was worth every penny. First of all, the staff is very experienced. The dress professionally, they act professionally, and they... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we thank you for sharing your experience at Villa Castagnola and are delighted to read that you enjoyed every moment with us. We are happy to read that you appreciated the attentive service of our staff as well as our rooms and spacious balconies. Our private Lido at the lake is indeed our secret hideaway, much appreciated... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

Very friendly and helpful staff from the manager to the waiter. our room, service and treatment was excellent. i will came back again and again to this hotel. there food was delicious and the room view was fantastic

Was this review helpful? Yes 2
Antonella A, Responsabile relazioni con la clientela at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we are delighted to read your comment, and thank for sharing it. We are looking forward to host you again in our Villa Best regards Grand Hotel Villa Castagnola More 

Zurich, Switzerland
Top Contributor
51 reviews 51 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 18, 2015

The Grand Hotel Villa Castagnola is ideally located; close to Lake Lugano on the eastern side of the main town of Lugano. The hotel is grand, with beautiful grounds and an impressive entrance area (especially when entering from the rear). The bedrooms are a good size, with all of the usual amenities and most rooms have a balcony with a... More 

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Mrs. Karen, many thanks for your comment and for sharing your experience at Villa Castagnola. We are happy to read that you enjoyed your stay with us and that you liked the unique style of the hotel as well as the attentive service of our staff. As you noticed, the Hotel has a very special flair and atmosphere which... More 

Basel, Switzerland
Top Contributor
66 reviews 66 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 23, 2014

If I had started this review upon our arrival at Villa Castagnola, I would have titled it "Fire the Decorator." I get it: It's southern Switzerland and hoteliers want to capture the warmer clime by creating a faux Mediterranean feel. The result: a somewhat saccharin overuse of pastels. Here, the wall to wall carpeting in the dining area and spa... More 

Was this review helpful? Yes 3
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, we thank you very much for having shared your interesting and useful comments about Villa Castagnola. We understand your point of view about the decorations during the first days of your stay. In fact, we do put a lot of effort into trying to embellish and emphasize the character of the Villa during the festivity season, fully decorating... More 

Tel Aviv, Israel
Top Contributor
78 reviews 78 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 21, 2014

The hotel is beautiful, old fashion but not looking old. Clean and extra large room with a big bathroom. Sleeping quality was amazing. Service was great and always with a happy face. The location is just on the lake. A nice indoor pool but the water temperature not so heated. An amazing quiet room with a great view. We will... More 

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Vizaim, We thank you very much for your great comment on our Hotel. We are delighted to read that you enjoyed your stay with us and that all our services met your expectations. We took note about your remark regarding the temperature of the swimming pool and we will certainly try to fix the problem as soon as possible.... More 

Montreal, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Our two days’ stay at the Grand Hotel Villa Castagnola, end of October, was like being in a dream. What a wonderful place! Everything was perfect: reception by a very friendly and competent staff, a beautiful room overlooking the lake, tennis in the garden, a modern and bright swimming pool, tugged artfully away below the terrace opening to the enchanting... More 

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, we thank you very much for your wonderful comment. We are more than pleased to read that you fully enjoyed your stay at Villa Castagnola and that you appreciated our staff’s courtesy and professionalism. Indeed we have a privileged position inside a sub-tropical garden, which makes the atmosphere even more magical. We are also happy that you liked... More 

East Amherst NY
Top Contributor
73 reviews 73 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 8, 2014

THIS IS A WINDERFUL HOTEL WITH AMAZING SERVICE.We had a room with lake view and balcony.The property is very nice and well cared for.The breakfast buffet is very good high quality and just about anything you want if you can eat that much.The only remark I have is the concierge staff which was not consistent .There was one concierge who... More 

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Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, many thanks for your beautiful comment. We are very happy that you had a positive and regenerating experience at Villa Castagnola. We are also glad that you appreciated the attentiveness of our staff. As you remarked, we like to take good care of our guests and satisfy every wish and desire. We look forward to welcome you back... More 

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

We absolutely loved this hotel. The staff is amazing, and will take care of anything and everything for you! Don't miss the "beach" across the street through the private access. Room service on the balcony at night, felt like we were in our own private hotel. Can't be beat!

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, thank you for your wonderful comment. We are very happy to read that you fully enjoyed Villa Castagnola. Indeed as you remarked, we like to take good care of our guests, trying to satisfy every need and wish. The private lido at the lake is a very special and unique part of our offer and is much appreciated... More 

Aspen, Colorado
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2014

I found this hotel and its property beautiful with Old World Charm. The staff were all fantastic - very nice and helpful! The view of the lake and the mountains from our room was breathtaking. And the room was very spacious and has two bathrooms, which is such a nice feature. Although I loved the hotel, there were some non-optimum... More 

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Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Mrs. Angela, We thank you very much for your positive comment about Grand Hotel Villa Castagnola. We are really pleased to read that you liked the privileged position of our hotel and that you appreciated the attentiveness and courtesy of our staff. Our guest’s well-being and satisfaction is the most important thing for us. Nevertheless we are very sorry... More 

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