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Grand Hotel Villa Castagnola

Travelers' Choice award winner
Viale Castagnola 31, Lugano 6906, Switzerland
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Grand Hotel Villa Castagnola
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Grand Hotel Villa Castagnola
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195 reviews from our community

Traveler rating
    155
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    6
    5
    0
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lugano, Switzerland
Top Contributor
236 reviews 236 reviews
78 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's all amazing, from service to furniture to cleanliness to food to charme and smile. The evening bar is surrounded by soft piano music (real live) making it a real pleasure to just linger on an on...

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, we thank you for your comment and we are truly happy to know that you appreciated the style, charme and elegance of Villa Castagnola. Our aim is to make you feel and home, away from the dayly stress. We are looking forward to welcoming you back, at your Home away from Home. Grand Hotel Villa Castagnola More 

Geneva, Switzerland
Top Contributor
83 reviews 83 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I reviewed this Hotel several times. It is unique in location, service, accommodation and meals. The rooms are spotlessly clean, decorated with exclusive furniture, drapes and carpets. You feel like entering your own home. Located in a beautiful park park it offers a view of the lake and the mountains. We visited early February, a quiet time of the year... More 

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Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, we thank you for your comment and we are truly happy to know that you appreciated the style and elegance of Villa Castagnola. As you noticed, we have a really privileged location, inside a subtropical park and facing the lake. We would be honored to welcome you back soon at Villa Castagnola, maybe during the warm season... More 

Switzerland
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2015

Just staid there for a couple of nights and it's a great place. Maybe a little but disturbed by some refurbishing of the restaurant area but still worth a visit (especially as the restaurant will soon open again). I will come back for sure. Just a bit unlucky with the weather this time.

Was this review helpful? Yes 2
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear guest, many thanks for your valued comment. We are delighted to read that you had an enjoyable stay at Villa Castagnola and we apologize for the noise coming from the restaurant, each year during winter months we start some renovation work to improve and make the hotel look better for our guests. We look forward to welcome you back... More 

Milan, Italy
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

An authentic 'Grand Hotel' by all means. The environment is truly magnificent, but at the same time, cozy and not 'huge' and dispersive. Best rooms are lake side/lake view - event though it is not right on the lake. The rooms in the higher floors are the better ones. The hotel facilities are fantastic. Do try the restaurant across the... More 

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Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest thank you for sharing your comments on Tripadvisor. We are delighted that you have enjoyed the spectacular setting and the cozy athmosphere of the Villa. We regret our Gourmet Restaurant Le Relais has not met your expecations, we hope in an other occasion we will be able to surprise you with a memorable culinary journey. we are... More 

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 18, 2015

My husband and I were in Lugano 25 years ago and were staying in a different hotel. We stumbled across the Grand Hotel Villa Castagnola and said...someday we will be back and we will stay there. Well, we did...and it was worth every penny. First of all, the staff is very experienced. The dress professionally, they act professionally, and they... More 

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Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we thank you for sharing your experience at Villa Castagnola and are delighted to read that you enjoyed every moment with us. We are happy to read that you appreciated the attentive service of our staff as well as our rooms and spacious balconies. Our private Lido at the lake is indeed our secret hideaway, much appreciated... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

Very friendly and helpful staff from the manager to the waiter. our room, service and treatment was excellent. i will came back again and again to this hotel. there food was delicious and the room view was fantastic

Was this review helpful? Yes 1
Antonella A, Responsabile relazioni con la clientela at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we are delighted to read your comment, and thank for sharing it. We are looking forward to host you again in our Villa Best regards Grand Hotel Villa Castagnola More 

Zurich, Switzerland
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 18, 2015

The Grand Hotel Villa Castagnola is ideally located; close to Lake Lugano on the eastern side of the main town of Lugano. The hotel is grand, with beautiful grounds and an impressive entrance area (especially when entering from the rear). The bedrooms are a good size, with all of the usual amenities and most rooms have a balcony with a... More 

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Mrs. Karen, many thanks for your comment and for sharing your experience at Villa Castagnola. We are happy to read that you enjoyed your stay with us and that you liked the unique style of the hotel as well as the attentive service of our staff. As you noticed, the Hotel has a very special flair and atmosphere which... More 

Basel, Switzerland
Top Contributor
62 reviews 62 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 23, 2014

If I had started this review upon our arrival at Villa Castagnola, I would have titled it "Fire the Decorator." I get it: It's southern Switzerland and hoteliers want to capture the warmer clime by creating a faux Mediterranean feel. The result: a somewhat saccharin overuse of pastels. Here, the wall to wall carpeting in the dining area and spa... More 

Was this review helpful? Yes 2
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, we thank you very much for having shared your interesting and useful comments about Villa Castagnola. We understand your point of view about the decorations during the first days of your stay. In fact, we do put a lot of effort into trying to embellish and emphasize the character of the Villa during the festivity season, fully decorating... More 

Tel Aviv, Israel
Top Contributor
66 reviews 66 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 21, 2014

The hotel is beautiful, old fashion but not looking old. Clean and extra large room with a big bathroom. Sleeping quality was amazing. Service was great and always with a happy face. The location is just on the lake. A nice indoor pool but the water temperature not so heated. An amazing quiet room with a great view. We will... More 

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Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Vizaim, We thank you very much for your great comment on our Hotel. We are delighted to read that you enjoyed your stay with us and that all our services met your expectations. We took note about your remark regarding the temperature of the swimming pool and we will certainly try to fix the problem as soon as possible.... More 

Montreal, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Our two days’ stay at the Grand Hotel Villa Castagnola, end of October, was like being in a dream. What a wonderful place! Everything was perfect: reception by a very friendly and competent staff, a beautiful room overlooking the lake, tennis in the garden, a modern and bright swimming pool, tugged artfully away below the terrace opening to the enchanting... More 

Was this review helpful? Yes 1
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this review

Dear Guest, we thank you very much for your wonderful comment. We are more than pleased to read that you fully enjoyed your stay at Villa Castagnola and that you appreciated our staff’s courtesy and professionalism. Indeed we have a privileged position inside a sub-tropical garden, which makes the atmosphere even more magical. We are also happy that you liked... More 

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