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Grand Hotel Villa Castagnola

Travelers' Choice award winner
Viale Castagnola 31, Lugano 6906, Switzerland
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Grand Hotel Villa Castagnola
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Grand Hotel Villa Castagnola
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202 reviews from our community

Traveler rating
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    6
    5
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30
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36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Paris
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Grand Hotel Castagnola is an historical and traditional luxury Hotel on the Lugano Lake. It is one of these charming relatively small and quiet Swiss Hotel. The Hotel personel is extremely dedicated and service is highly personalised. the Hotel has a marvelous tropical garden, a swimming pool and even a Clay tennis court. Breakfast is outstanding. Rooms are large and... More 

Was this review helpful? Yes 1
Laguna Beach, California
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Lugano is majestic regardless of where you stay, but the staff, hotel, grounds and quiet of Villa Castagnola are off the charts. Mario and the rest of the staff went out of their way to help us organize rides, find what we needed and made it easy to relax. If you're looking for a wonderful place to recharge in natural... More 

Was this review helpful? Yes 1
Laguna Beach, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I truly enjoyed our stay. Our room was elegantly appointed and spotlessly clean. We had a spectacular view of Lake Lugano and the hotel grounds from our balcony. The hotel is centrally located yet our room was so quiet at night. All of the staff we met were gracious and helpful. I wish we could have stayed... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Breathtaking garden with lovely lake view.. A hotel that is warm & classy. Friendly people from the bell boy to receptionist and waiters. I loved the garden rooms although on the first floor but it didn't matter at all... The room had a small private garden which added more space to the good size room we already had... We got... More 

Was this review helpful? Yes 1
Lugano, Switzerland
Top Contributor
236 reviews 236 reviews
78 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed March 3, 2015

It's all amazing, from service to furniture to cleanliness to food to charme and smile. The evening bar is surrounded by soft piano music (real live) making it a real pleasure to just linger on an on...

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, we thank you for your comment and we are truly happy to know that you appreciated the style, charme and elegance of Villa Castagnola. Our aim is to make you feel and home, away from the dayly stress. We are looking forward to welcoming you back, at your Home away from Home. Grand Hotel Villa Castagnola More 

Geneva, Switzerland
Top Contributor
83 reviews 83 reviews
45 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed February 23, 2015

I reviewed this Hotel several times. It is unique in location, service, accommodation and meals. The rooms are spotlessly clean, decorated with exclusive furniture, drapes and carpets. You feel like entering your own home. Located in a beautiful park park it offers a view of the lake and the mountains. We visited early February, a quiet time of the year... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, we thank you for your comment and we are truly happy to know that you appreciated the style and elegance of Villa Castagnola. As you noticed, we have a really privileged location, inside a subtropical park and facing the lake. We would be honored to welcome you back soon at Villa Castagnola, maybe during the warm season... More 

Switzerland
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2015

Just staid there for a couple of nights and it's a great place. Maybe a little but disturbed by some refurbishing of the restaurant area but still worth a visit (especially as the restaurant will soon open again). I will come back for sure. Just a bit unlucky with the weather this time.

Was this review helpful? Yes 2
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear guest, many thanks for your valued comment. We are delighted to read that you had an enjoyable stay at Villa Castagnola and we apologize for the noise coming from the restaurant, each year during winter months we start some renovation work to improve and make the hotel look better for our guests. We look forward to welcome you back... More 

Milan, Italy
Top Contributor
57 reviews 57 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 19, 2015

An authentic 'Grand Hotel' by all means. The environment is truly magnificent, but at the same time, cozy and not 'huge' and dispersive. Best rooms are lake side/lake view - event though it is not right on the lake. The rooms in the higher floors are the better ones. The hotel facilities are fantastic. Do try the restaurant across the... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest thank you for sharing your comments on Tripadvisor. We are delighted that you have enjoyed the spectacular setting and the cozy athmosphere of the Villa. We regret our Gourmet Restaurant Le Relais has not met your expecations, we hope in an other occasion we will be able to surprise you with a memorable culinary journey. we are... More 

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 18, 2015

My husband and I were in Lugano 25 years ago and were staying in a different hotel. We stumbled across the Grand Hotel Villa Castagnola and said...someday we will be back and we will stay there. Well, we did...and it was worth every penny. First of all, the staff is very experienced. The dress professionally, they act professionally, and they... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we thank you for sharing your experience at Villa Castagnola and are delighted to read that you enjoyed every moment with us. We are happy to read that you appreciated the attentive service of our staff as well as our rooms and spacious balconies. Our private Lido at the lake is indeed our secret hideaway, much appreciated... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2015

Very friendly and helpful staff from the manager to the waiter. our room, service and treatment was excellent. i will came back again and again to this hotel. there food was delicious and the room view was fantastic

Was this review helpful? Yes 2
Antonella A, Responsabile relazioni con la clientela at Grand Hotel Villa Castagnola, responded to this review

Dear Valued Guest, we are delighted to read your comment, and thank for sharing it. We are looking forward to host you again in our Villa Best regards Grand Hotel Villa Castagnola More 

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