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Grand Hotel Villa Castagnola

Travelers' Choice award winner
Viale Castagnola 31, Lugano 6906, Switzerland
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Grand Hotel Villa Castagnola
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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california
5 of 5 stars Reviewed 4 days ago NEW

This was our first time to Lugano and we hit the jackpot with this hotel. This grand hotel was just across the road from the lake so very walkable. The grounds were very well groomed and a pleasure to walk through. We had come by motorcycle and they were very good at finding a safe place to park it while... More 

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Level Contributor
12 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel excels in providing luxurious, top-class accomodation. Room was top-floor, an upgrade, with a lake-view. Breakfast in the restaurant was very good, though dinner over-priced and variable; all staff are excellent, courteous and helpful. The Michelin-starred restaurant, aligned to the hotel, Arte al Lago, is top-class and worth every penny. Lugano is beautiful, if pricey. Good restaurants in the... More 

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Stratford-upon-Avon, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A beautiful hotel with stunning views over the lake and town of Lugano, a truly unique experience with first class 5 star service all the way. From the moment your reservation is made to the moment your car arrives to take you back to the airport, the staff cannot do enough to make your stay as wonderful as possible. The... More 

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Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, Dear Esteemed Guest, thank you so much for your wonderfull words, there is no better satisfaction than have a guest happy when leaving the Villa. Our aim is to give a personalized service, to make every single stay memorable, and we are very happy to see that we are going in the right direction. We will forward... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 22, 2015

We recently stayed here for 3 nights and had a wonderful time. The staff were extremely welcoming and helpful. Both my daughter (age 4) and my mother in law (age 70+) were made to feel special. The hotel helped us find a baby sitter for the evenings and our daughter adored her. The restaurant were extremely helpful in providing me... More 

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Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you for your time to review our beautiful Villa on Tripadvisor. We are very happy to read that you and your family had a wonderfull stay. Personlized service is one of our strenght ..happy to read you have apprecciated it expecially in our Restaurant Le Relais. We would be pleased to welcoming you and your family... More 

Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 6, 2015

Grand Hotel Villa Castagnola made our trip to Lugano an absolute unforgettable experience. Everything from the garden, reception, restaurant was amazing. The staff made us feel very welcomed. Our room was on the second floor with a view of the garden and lake. The room was clean and very spacious. The hotel has a private lido just across the road,... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you so much for your wonderfull words, there is no better satisfaction than have a guest happy when leaving the Villa. Our aim is to give a personalized service, to make every single stay memorable, and we are very happy to see that we are going in the right direction. We are looking forward to your... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 28, 2015

For many years I have come to this place roughly every 2 months so staff really makes me feel at home. The hotel has undergone substantial renovation. It's a traditional house but very well kept. I am always fascinated by the views to the garden, the lake and the San Salvatore. When you wake up with this view you want... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemd repeater Guest, Thank you for your great review on tripadvisor, we will share it among the entire staff , as this will give them a further motivation. We are happy that you feel at Home while beeing at the Villa, and that you have perceived our efforts to keep the Villa always in 'good shape' and young at... More 

Paris
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 19, 2015

Grand Hotel Castagnola is an historical and traditional luxury Hotel on the Lugano Lake. It is one of these charming relatively small and quiet Swiss Hotel. The Hotel personel is extremely dedicated and service is highly personalised. the Hotel has a marvelous tropical garden, a swimming pool and even a Clay tennis court. Breakfast is outstanding. Rooms are large and... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you so much on behalf the entire Villa Castagnola staff for your great review. We are happy that you had the chance to experience the spirt of the Villa, which has 130 years of great hospitality history and still young at heart. We hope to welcoming you again in our little paradise in Lugano. Best regards... More 

Laguna Beach, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 12, 2015

Lugano is majestic regardless of where you stay, but the staff, hotel, grounds and quiet of Villa Castagnola are off the charts. Mario and the rest of the staff went out of their way to help us organize rides, find what we needed and made it easy to relax. If you're looking for a wonderful place to recharge in natural... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, Thank you for your time to review your stay at our Villa Castagnola. Is true Lugano is a majestic place, and we are happy to read our Concierge Mario and the entire staff has been of help during your stay. We would be pleased to welcoming you again, in our small paradise, in the heart of Lugano.... More 

Laguna Beach, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

My husband and I truly enjoyed our stay. Our room was elegantly appointed and spotlessly clean. We had a spectacular view of Lake Lugano and the hotel grounds from our balcony. The hotel is centrally located yet our room was so quiet at night. All of the staff we met were gracious and helpful. I wish we could have stayed... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you for your time to review our beautiful Villa on Tripadvisor. we are proud to celebrate this year our 130 anniversary , a great history of hospitality. All our rooms have a beautiful lake/ or Park view, and we are happy you could relax and most of all enjoy your stay with your family. We look... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 6, 2015

Breathtaking garden with lovely lake view.. A hotel that is warm & classy. Friendly people from the bell boy to receptionist and waiters. I loved the garden rooms although on the first floor but it didn't matter at all... The room had a small private garden which added more space to the good size room we already had... We got... More 

Was this review helpful? Yes 1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you for your time to review your stay on Tripadvisor. We are happy to read that you love the location of the Villa, our subtropical park is one of the most beautiful in the region, where to relax, away from the daily stress allthough very close to the city center. we hope to have the chance... More 

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