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ibis Lugano Paradiso

#19 of 43 Hotels in Lugano
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Via Geretta 10A, Lugano 6900, Switzerland
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1 room 1 guest
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ibis Lugano Paradiso
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311 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penang, Malaysia
Level Contributor
167 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Before i left for our trip i tried to mark all of our hotels on the relevant maps in Lonely Planet. Paradiso wasn't even on the map for Lugano so i became worried I had booked us far out of town for the sake or car parking. However do not fear, the walk along the lake (which is the whole... More 

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Frigiliana, Spain
Level Contributor
259 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nicely located 5 minutes from the lake, 15 minutes from town. Good underground parking. The hotel is somewhat confusingly in the same block as the Novotel and Ibis Budget, even sharing a lift with the latter. Rooms are modern, basic and functional, with good bed. We found the reception service understaffed and a little glum, with one person covering reception,... More 

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Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Frigiliana, Thank you for taking the time to share your impressions. We are glad you appreciated our rooms and the nice location of Paradiso. Please, allow us to express our sincerest apologies for the lack of attention you encountered during your stay. Be assured that we took notes of your comments related to the reception and we will take... More 

Stow, Ohio
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Okay, staff very helpful, breakfast good. Outside city center but buses right there. No major issues, would go back again. Overall, the Ibis/Novotel group provides clean decent rooms. Not a great fan of the budget overall.

Was this review helpful? Yes
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Lauren I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Eva Amat More 

New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

It's an Ibis hotel like many others and you get what you pay for, nice and clean. What really made the difference is the staff! Superfriendly reception really multilanguage and accommodating. Wanna be back soon.

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Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Marie Paula, In the name of Marco and all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Best IBIS property I've been to! Nice employees and clean, comfortable rooms! The rooms are somewhat basic, with the standardised IBIS room layout and interior (plastic bathroom units) they use the world over. But In my, so far, 2 stays at this property we always got a clean and quiet room. The beds are comfortable for a few nights and... More 

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Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Nicolas, Thank you so much for taking the time to write us such a positive review. We are glad to hear you appreciated the location, our standards and the helpfulness of the staff. It’s a pleasure for us you recommend this hotel to anyone who wishes to see Lugano. This type of customer feedback is what motivates us to... More 

Spalding, United Kingdom
Level Contributor
125 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed July 23, 2015

Modern, clean, good service, good breakfast. Bar facility. Good wi-fi. Ideal location, close to buses, lake boats and funicular to Mt San Salvatore. Nothing too much trouble for staff. Quick check-in/out.

Was this review helpful? Yes
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Ron, Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. Your compliments are very much appreciated. We are delighted to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again in the near future. Best Regards from Ticino, Eva A. More 

Montpellier, France
Level Contributor
4 reviews
5 of 5 stars Reviewed July 13, 2015

I did a lot of ibis, but this one was especially incredible. Very nice staff, big and fresh room. Bed queen size. All was very clean and we had a wonderful view. 10 minutes by walk from the city center of lugano. Thank a lot and hope to come back soon !

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Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Cher Tristan, Thank you so much for sharing your nice comments. It’s a pleasure to hear that you enjoyed your stay with us. We feel so happy when we can donate positive emotions to our staff through our guest’s comments. Our Receptionist and I would like to thank you for appreciating the passion and the motivation that we are putting... More 

Portugal
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 12, 2015

This Ibis is very well located in Paradiso. For a 3 days stay and manage the budget was a great choice. But the good surprise was the staff . Very helpful to oriente how to go to different places and close attractions.

Was this review helpful? Yes
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Walter We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location and our staff are very much appreciated. It is always nice and motivating to receive positive feedback. We hope to have the opportunity to welcome you again in the... More 

Connecticut
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 9, 2015

My apologies in reviewing this hotel so late (visited 9/2014). This hotel had many pluses including it's location to the lake, walking distance to many restaurants & to the train station. You have to be in good shape to pull your luggage up the hillside & stairs to get to the train! The rooms & bathroom are compact but I... More 

Was this review helpful? Yes
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Madame, We are glad to hear from you. We remember your stay perfectly! Thank you for sharing with us your experience and for your comments regarding the location and the services. It’s is a pleasure when we can donate positive emotions to our employees through our guest’s comments. Our Receptionist and I would like to thank you for appreciating... More 

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