Hotel Federale (Lugano, Switzerland) - Hotel Reviews

Holger A

Zug, Switzerland

Contributor

11 reviews

Reviews in 6 cities

“Walking distance between train station and downtown”

Reviewed May 17, 2013 NEW via mobile

Perfect location, no need for transport, walking distance from train station even with luggage, and downtown/old town but still quiet. Very courteous service staff. Good value for money. We booked a family room for us and our two kids and got two communicating rooms with a large private balcony. Ideal set-up!

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Dear Holger, Thank you very much for staying with us and for taking time to write about your stay at our Hotel. Just to be fair to other Tripadvisor readers: we have only one room as you described. When booking a family room it can be either the one you describe, or a large four-bedded room on the high floors.... More

Gayle G

Garrettsville, Ohio

1 review

“Hotel Federale Lugano has a heart”

Reviewed May 17, 2013 NEW

I had chosen this hotel because I felt it was the best value. Unfortunately I had to cut my trip short and cancel at the last minute. Ii spoke to hotels.com when I reserved earlier this month and again at midnight early morning of the date of reservation and the first reservation agent on both occasions assured me that I... More

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Dear Gayle G Thank you for your comments, I really did not expect such a nice letter. Whenever possible we try to accomodate guests needs and we understand that sometimes it is not the guests fault if reservation errors happen. When possible we help, especially if guests book or talk directly to the hotel and not through an interemediary (althogh... More

DPattersonInCH

Zurich, Switzerland

Top Contributor

65 reviews

3 hotel reviews

Reviews in 10 cities

7 helpful votes

“Old Style Well Done”

Reviewed May 12, 2013

My wife and two daughters stayed for Mothers Day. We highly recommend this hotel. The location is very close to train station (just down a steep hill). It is not high tech but is wondeful (yes, has working WIFI for 5 franc). In the lounge, my daughter and I could relax and play a game and talk while served, in... More

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See 8 more reviews by DPattersonInCH for Lugano

Dear DPatterson Family, Thank you very much for having stayed with us on Mothers Day and thank you for having taken the time to write a review. As a small family hotel we try to combine the old family style hotel with todays comfort and expectation. We are pleased to hear that we were able to meet your expectation. We... More

imkaced

Top Contributor

84 reviews

Reviews in 14 cities

13 helpful votes

“Comfort, cleanliness, location”

Reviewed May 12, 2013

We really enjoyed our stay at the Federale. Arriving by train, it was so easy to find and walk to. We typically stay in rental apartments, but for a long weekend we went with a hotel and our pick could not have been better. The room for the four of us was very spacious and the beds very comfortable. A... More

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See 10 more reviews by imkaced for Lugano

Dear Imkaced, Thank you very much for having stayed at our hotel in Lugano and for taking the time to writing a review. Thank you also for your positive comments and I will think on how to improve breafast on Sunday mornings, when guests have more time. We hope we will be able to welcoming you back to Lugano some... More

Marcelo B

Chicago, Illinois

2 reviews

Reviews in 2 cities

2 helpful votes

“Beautiful hotel”

Reviewed April 8, 2013 via mobile

Excellent location, excellent service. Beautiful views of the Lugano lake. Just a few minutes from Luganos's central train statuon and from Lugano's downtown. The staff is very friendly as well, and the rooms are very comfortable. Absolutely beautiful!

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Dear Marcelo B. Thank you very much for staying with us and for taking the time to write about about hotel. We are happy to read that you enjoyed your stay in Lugano, and we would be delightet to welcoming you back if you visit our lake region again in the future. Thank you again. Roland Galliker More

Coucho_The

Zurich, Switzerland

Senior Contributor

24 reviews

5 hotel reviews

Reviews in 11 cities

12 helpful votes

“good value”

Reviewed March 25, 2013

I spent two nights in the Hotel Federale, together with my 3 children and their mom. We arrived a bit late in the night still we were welcome. We got 2 communicating rooms which were perfect for our stay. One of the rooms had access to an unbelievably huge terrace, where our children had lots of fun. Furniture was a... More

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Dear Coucho: thank you very for staying at our hotel and for taking the time to write a comment on your stay. We are happy to hear that you enjoyed our family room on the 1st floor with the large terrace. About the "oldish" furniture: yes, we know. Some years ago my parents did change the furniture of the south... More

kybtur

Dubai, United Arab Emirates

Top Contributor

62 reviews

11 hotel reviews

Reviews in 15 cities

34 helpful votes

“Comfortable room and personalized service”

Reviewed February 22, 2013

Arriving from Milan by bus it is a very short walk from the station to the hotel. The check in was fast and uncomplicated. My room was nice with a partial view of Monte Bré. On the cushion there was a small sweet and a bottle of sparkling mineral water was complimentary. A nice touch! There were amenities but unfortunately... More

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Dear Kybtur, Thank you very much for taking the time to write a comment on Tripadvisor and thank you for having visited Lugano and our hotel during the quite season in this part of Switzerland. I have noted your comments about the shampoo and will correct it. Again thank you for staying with us, and we look forward to welcoming... More

Helen U

Zurich, Switzerland

Contributor

15 reviews

15 hotel reviews

Reviews in 10 cities

19 helpful votes

“Nice and pleasant place”

Reviewed November 28, 2012

Family run hotel in the old city centre above the lake. A short walk from Lugano train station, it enjoys a tranquil setting of a surrounding park and has a small cosy garden terrace, welcome place to unwind after a busy day exploring the city. Pleasant décor, spacious rooms, gorgeous mountain views, excellent breakfast, great local wines, nice and friendly... More

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Dear Helen U. Thank you very much for having stayed at our Hotel while in Lugano and thank you for the time you took to write a revies on Tripadvisor. Thank you for the positive feed back and we are pleased that you enjoyed your stay. We look forward to welcoming you back to our place if you decide to... More

rekawek11

Warsaw, Warszawa, Poland

Senior Contributor

30 reviews

12 hotel reviews

Reviews in 14 cities

10 helpful votes

“Great location, but the hotel could do better...”

Reviewed November 13, 2012

The hotel is nice, but for the money we paid - just avarage. Rooms were not big but comfortable, and it is good to have a balcony. Good location - close to the center, not so far from the lake, and close to the station. Staff was ok, so was our breakfast. We ordered an extra bed for a kid... More

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Dear rekawe11, Thank you very much for having taken the time to write a review of our hotel and thank you for having stayed with us on your trip to Lugano. You are absolutely right about the children bed and I apologize. I have ordered two new ones, still in the wooden style like you had and not the folding... More

GrumpyD3

Zurich, Switzerland

Senior Reviewer

7 reviews

3 hotel reviews

Reviews in 5 cities

4 helpful votes

“Lovely family owned hotel”

Reviewed October 13, 2012

We travelled by train so accommodation near the station was important. Couldn't get much closer, as we left the station,crossed the road and we seen the sign. Rather a step walk down to the hotel and were greeted with very friendly staff. We were on the top floor over looking the city with the lake in the distance. Room was... More

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Dear GrumpyD3, Thank you very much for having stayed with us and we are pleased to read that you enjoyed your stay. Your description reflects what we are trying to do everyday and we look forward to welcoming you back on your next trip to Lugano. Thank you again and please do not hesitate to contact us for any information... More

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Hotel Federale, Lugano

Hotel Federale

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