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All 42 Lugano hotels

Holiday Inn Lugano Centre

4.0 of 5 Hotel   |   Via Geretta 15, Lugano 6902, Switzerland
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31%
Ranked #35 of 42 hotels in Lugano
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  • Reviews (191)
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191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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There are newer reviews for Holiday Inn Lugano Centre
See the most recent reviews
Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 7, 2014

The hotel claims that it was newly renovated. While the room was "modern," the hotel itself is really out dated. First, the positives. It is extremely well located, especially in regards to public transportation. It's a fast bus ride into the city center (even on Sundays!) and the main station. The room itself was clean, and pretty. The bed was... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear SamanthaNichole, Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Hong Kong, China
Top Contributor
57 reviews 57 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed February 20, 2014

soem times one see the hotel and one knows this is crap, well it was. nice people at the front desk, friendly staff at the restaurant, breakfast was very nice not a word about that, but Man the rooms, gong back to 1980 and before, old crapy, small, WELL OVERPRICED the price is over the moon for what one gets... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear bob s, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We found it quite pleasing to see your kind words for our staff and the perfect score for Service. We take all of the reviews we receive very... More

Nha Trang
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2014 via mobile

The location is nice, just next to the station of the cable car to the peak San Salvatore. The hotel is ok, room layout and design is interesting. Noise isolation is rather weak, as you can hear people in rooms next to you. In our case there was a little dog you could hear barking in the morning. You can... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear Mister B, Thank you so much for taking the time out to write a review of our hotel. It was great to read you like our convenient hotel location. We constantly strive to provide an environment of comfort and value to our guests, therefore we are sincerely concerned when we fall short of your expectations. I regret that your... More

Manama
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 23, 2013

Location: The hotel is located in a residential areal called Paradiso. The area is15-20 minutes walk to Lugano center and 10-15 minutes by bus to the central train station. There is also a train station called Paradiso next to the hotel which you can take to go to the central station. The hotel is a minute walk to the lake.... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear Ali S, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

San Diego, CA
Top Contributor
72 reviews 72 reviews
33 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 19, 2013

We had the last leg of a Switzerland/Germany/Austria self-driving tour and extended our leg too far, arriving in Lugano late and without a reservation. At one time in our travel planning, we at least had a plan to stay in Lugano at a nice hotel, but those plans were lost in the shuffle. Consequently, we were stuck driving through tunnel... More

Was this review helpful? Yes 2
Miami, Florida
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 23, 2013

The hotel is clean and very modern,it's still under repairs,in this case the street was so if you want to sleep during the day that's not the place,other than that the room is pleasant to the eyes everything worked well,the bed is my eternal complaint in Europe is very hard(regular european hotel) but overall is good.Another thing that bothered us... More

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Lugano
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 16, 2013

Hotel is clean good service at the front desk to fear from the downtown by walking distance overall for the amount that we pay good hotel. Can recomended with out problems to others persons that wanted to travel to lugano

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear Juan B, Thank you for your review. It is always hugely motivating when one takes the time and trouble to acknowledge a positive experience. While we are pleased with your nice comments, if there is anything we can assist with please let us know. We hope to serve you again soon. Sincerely, Brenda J. Case Manager IHGCare More

Sofia, Bulgaria
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 4, 2013

Good location.Good service and good food in restorant. The room is dark with inadequate lighting. The bed head was against the windows so I couldn't sleep with the window open. The bed was rock hard and the bedside tables so small . There was a small wardrobe with 4 hangers which is okay for 1 night but not any longer.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear rdantonov, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I appreciate the compliments about our hotel, good location, service and restaurant. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry... More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 9, 2013 via mobile

Arrived here in 40 degree temperature after a very long drive from France and it was oppressively hot in the rooms as the air con was not working. Had to leave straight away and go to Novotel across the road as we would have had heat stroke if we had tried to sleep there. They should really close at this... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear Golden-oldie-london, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and surpass the very high standards our guests expect. Please accept our sincerest apologies for the inconvenience you had with our air conditioning system and deeply regret the inconvenience and discomfort this has caused you. Your experience is... More

Surrey
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 31, 2013

I have stayed here on and off for many years and the hotel is in a handy location for motorway access and has parking (paid) but was getting tired. The opening of a new Ibis opposite must have prompted the rapid overhaul and while some things are improved, overall the emphasis is on having a modern minimalist face without considering... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review

Dear Biba854, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

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Additional Information about Holiday Inn Lugano Centre

Address: Via Geretta 15, Lugano 6902, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Lugano Centre 4*
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Also Known As:
Holiday Inn Lugano Centre Hotel Lugano
Lugano Holiday Inn

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#11 Luxury Hotel in Lugano
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Lugano Centre welcomes you to Ticino!The hotel is located in the residential area of Lugano Paradiso, a few steps from the lake shore and the city centre. Its proximity to the highway exit Lugano South (only 200 m.), Agno Airport and the Exhibition ground is an unquestionable plus.Situated just behind the hotel, the funicular of San Salvatore climbs upward to the summit allowing wonderful views over the landscape. A typical train slogs up Monte Generoso which is an ideal starting point for excursions at altitude. Monte Lema is perfect for skiers and Monte Tamaro houses an Adventure Park for reckless sportsmen.The neighbourhoods offer plenty of chances for amusement, such as the three Casinos of Lugano, Campione d Italia and Mendrisio, attached to the shopping centre Fox Town housing several outlets with over 250 famed brands (Adidas, Armani, Dior, Gucci, Nike...). Shopping buffs can satisfy their cravings strolling around Via Nassa.The Holiday Inn Lugano Centre has 92 standard and superior rooms, provided with air conditioning, Pay TV and ADSL Internet access. Guests can make the most of a gym, an indoor and an outdoor swimming pool on the panoramic terrace, a sauna and a solarium, as well as the Nelson Restaurant and the Admiral Bar. A well-equipped meeting room can accommodate up to 50 delegates. ... more   less 
Number of rooms
92

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