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Holiday Inn Lugano Centre

4.0 of 5
Via Geretta 15, Lugano 6902, Switzerland
Hotel amenities
Holiday Inn Lugano Centre
Ranked #33 of 61 hotels in Lugano
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144 reviews from our community

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Date Rating
Zuerich
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 11, 2013

We arrived at the hotel around 18:00 we drove into the underground parking ,and to our surprise found that it was over full with cars and building site vehicles .With a some problems we managed to drive out and had to park in a public parking place 5 mins walk away. We then arrived at the reception to find half... More

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IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
April 29, 2013

Dear David H, Thank you for taking the time to post your comments. I am truly sorry that you were inconvenienced on this visit due to the condition of the parking facility and breakfast not being up to standards. Your comments will being reviewed by the hotel's management and appropriate action will be taken to rectify these unsatisfactory circumstances. Again,... More

Fribourg
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 6, 2013

I gave this hotel a second chance as I read that they had renovated the hotel. But, there was no good surprise. Rooms are "new" but the design cold and empty. The bathroom though new is not well cleaned. If you want breakfast, please locate to another hotel. The tomato's, the pine apple, the ham, all what you would expect... More

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IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
May 1, 2013

Dear belweb41, Thank you for taking the time to post your comments. I would like to apologize for the issues you had with your room accommodations and our breakfast options was less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can... More

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Senior Contributor
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29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 17, 2013

I have stayed at many IHG properties, including Holiday Inns in various countries. I stayed for one night, Sunday December 16, at this hotel in December 2012. While the room was acceptable (ok, a bit dark and dingy) the overall look of the hotel was a disgrace (have you heard of fresh paint, for example, in Lugano) and, critically, breakfast... More

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IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
April 9, 2013

Dear CampbellJohn, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We value all our guest so I was disappointed to hear of the inconveniences you experienced during your stay. I would like to take this opportunity to express my sincerest apologies. Please be assured that your feedback will be taken into... More

Turin, Italy
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 28, 2013

Terrible experience at Holiday Inn Lugano - where I was in January 2013 for just one night. Bad start at check-in: they cannot find the reservation under my name. I need to take the reservation copy from the agency and, somehow they find it. Then one of the worst things ever happened to me in a hotel: they give me... More

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IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
February 11, 2013

Dear TeoTravels, I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further. I have sent you a private message to obtain additional details about your experience. Regards, Brenda J. eMedia Coordinator IHGCare More

Bangalore
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 22, 2013

We stayed in a twin room (two rooms joined together) at Holiday Inn, Lugano. The hotel is in a nice location, close to Lugano Lake. The rooms were fine and comfirtable. However, the views were not that great and amenities were average. Overall, it was a stay which was just fine.

Was this review helpful? Yes 1
Vitoria, ES
Top Contributor
78 reviews 78 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed January 19, 2013

The hotel was a deception for me. It´s close to the lake and you can walk to downtown. The staff was ok, but the structure was terrible. My apartment had no towels, internet did not work (and I need to be connect to work) and they also are reforming some floor, I stoped by accident in one of these floors... More

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See 2 more reviews by ElcioBR for Lugano
IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
February 2, 2013

Dear ElcioBR, Thank you for taking the time to write us a review regarding your recent stay. Please allow me to apologize for the issues you had with your room accommodations and any inconvenience our Internet access may have caused you. I am also sorry for the unusual condition of our swimming pool, sauna area and the service you encountered... More

Jakarta, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 10, 2013

They didn't provide wifi access in the room, only in the lobby (ONLY at the seating area next to the receptionist desk, you move a meter from there and it's gone) and the floor smelled like swimming pool. But the pasta was ok.

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Singapore, Singapore
Top Contributor
133 reviews 133 reviews
59 hotel reviews
Reviews in 60 cities Reviews in 60 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 4, 2013

I was shocked when arrived on the 2nd floor of the hotel room corridor look old and shabby. Got into the room everything change, its a new renovated room. Very welcome and helpful reception. Lobby still old look also coffee shop for breakfast. Outside also look a bit shabby. I give very good rating because I believe when renovation ready,... More

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London
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 2, 2012

This is a disappointment even by Holiday Inn standards. I stayed in a supposedly recently refurbished room. Quality of the refurb was poor. The door numbers were bits of paper stuck on with glue! Very basic with poor facilities. Air conditioning did not work so I spent a night with the windows open suffering the road noise. The public areas... More

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IHGCare, Guest Relations Manager at Holiday Inn Lugano Centre, responded to this review
November 24, 2012

Dear ZCar, Thank you for staying with us and taking the time to give feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. Please accept my sincerest apology for not being able to be at par with your expectations on this day, especially... More

buckinghamshire
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 1, 2012

The bus from the station dropped us just down the road from the hotel (we'd been ripped off by a taxi the day before so were determined that was the last time!). The room was large and well-equipped, although I really wish they would provide a kettle etc in Holiday Inns. Bathroom was large and well equipped with fluffy towels... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Lugano Centre

Also Known As:
Holiday Inn Lugano Centre Hotel
Holiday Inn Lugano Centre Hotel Lugano
Holiday Inn Lugano
Lugano Holiday Inn
Address: Via Geretta 15, Lugano 6902, Switzerland
Region: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Lugano
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Holiday Inn Lugano Centre welcomes you to Ticino!The hotel is located in the residential area of Lugano Paradiso, a few steps from the lake shore and the city centre. Its proximity to the highway exit Lugano South (only 200 m.), Agno Airport and the Exhibition ground is an unquestionable plus.Situated just behind the hotel, the funicular of San Salvatore climbs upward to the summit allowing wonderful views over the landscape. A typical train slogs up Monte Generoso which is an ideal starting point for excursions at altitude. Monte Lema is perfect for skiers and Monte Tamaro houses an Adventure Park for reckless sportsmen.The neighbourhoods offer plenty of chances for amusement, such as the three Casinos of Lugano, Campione d Italia and Mendrisio, attached to the shopping centre Fox Town housing several outlets with over 250 famed brands (Adidas, Armani, Dior, Gucci, Nike...). Shopping buffs can satisfy their cravings strolling around Via Nassa.The Holiday Inn Lugano Centre has 92 standard and superior rooms, provided with air conditioning, Pay TV and ADSL Internet access. Guests can make the most of a gym, an indoor and an outdoor swimming pool on the panoramic terrace, a sauna and a solarium, as well as the Nelson Restaurant and the Admiral Bar. A well-equipped meeting room can accommodate up to 50 delegates. ... more   less 
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Holiday Inn Lugano Centre
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