I gave this hotel a second chance as I read that they had renovated the hotel. But, there was no good surprise. Rooms are "new" but the design cold and empty. The bathroom though new is not well cleaned. If you want breakfast, please locate to another hotel. The tomato's, the pine apple, the ham, all what you would expect... More

I have stayed at many IHG properties, including Holiday Inns in various countries. I stayed for one night, Sunday December 16, at this hotel in December 2012. While the room was acceptable (ok, a bit dark and dingy) the overall look of the hotel was a disgrace (have you heard of fresh paint, for example, in Lugano) and, critically, breakfast... More

Terrible experience at Holiday Inn Lugano - where I was in January 2013 for just one night. Bad start at check-in: they cannot find the reservation under my name. I need to take the reservation copy from the agency and, somehow they find it. Then one of the worst things ever happened to me in a hotel: they give me... More

We stayed in a twin room (two rooms joined together) at Holiday Inn, Lugano. The hotel is in a nice location, close to Lugano Lake. The rooms were fine and comfirtable. However, the views were not that great and amenities were average. Overall, it was a stay which was just fine.

The hotel was a deception for me. It´s close to the lake and you can walk to downtown. The staff was ok, but the structure was terrible. My apartment had no towels, internet did not work (and I need to be connect to work) and they also are reforming some floor, I stoped by accident in one of these floors... More

They didn't provide wifi access in the room, only in the lobby (ONLY at the seating area next to the receptionist desk, you move a meter from there and it's gone) and the floor smelled like swimming pool. But the pasta was ok.

I was shocked when arrived on the 2nd floor of the hotel room corridor look old and shabby. Got into the room everything change, its a new renovated room. Very welcome and helpful reception. Lobby still old look also coffee shop for breakfast. Outside also look a bit shabby. I give very good rating because I believe when renovation ready,... More

This is a disappointment even by Holiday Inn standards. I stayed in a supposedly recently refurbished room. Quality of the refurb was poor. The door numbers were bits of paper stuck on with glue! Very basic with poor facilities. Air conditioning did not work so I spent a night with the windows open suffering the road noise. The public areas... More

The bus from the station dropped us just down the road from the hotel (we'd been ripped off by a taxi the day before so were determined that was the last time!). The room was large and well-equipped, although I really wish they would provide a kettle etc in Holiday Inns. Bathroom was large and well equipped with fluffy towels... More