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All 41 Lugano hotels

Grand Hotel Eden

5.0 of 5 Hotel   |   Riva Paradiso 1, Lugano 6900, Switzerland
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Ranked #16 of 41 Hotels in Lugano
A recent review
4 of 5 stars reviewed 2 weeks ago
Sarah N
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185 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Sydney, Australia
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I could handle the dated look, though it's comical in some ways...mirrors, red laminate, animal prints. Someone had a poor sense of design and a chequebook! The thing I cannot tolerate is indifference to my requests. I literally spoke to 5 different people throughout my 11-night stay to ask them to please fix the shower door that was leaking large... More

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Senior Contributor
26 reviews 26 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Eden Hotel Lugano - hotel looks dated from the outside but is well appointed inside.  Rooms are well furnished,  however unfortunately a double bed is actually two beds pushed together.  Rooms contain all the necessary items, with the exception of coffee and tea making facilities, which is disappointing for a hotel of this class.  Also,  bathroom had a slight sewerage... More

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Albany, New York
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hotel is in perfect location in Lugano, the short walk from the Hotel to the city center is one the most scenic views in the Switzerland. The rooms are clean (a bit dated), if your budget allows you should most definitely stay in lake front rooms, the views are unbelievable. We enjoyed the Breakfast was included in our rate.... More

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We spent 3 nights at the Grand Hotel Eden in Lugano,Switzerland. It is supposedly a 5 star hotel but I think that rating needs to be reconsidered. While the lobby is much better than you'd expect after seeing the exterior of the hotel, the rest of the hotel is in need of some major renovations. The walls are padded and... More

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5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

The view was great .. However the rooms felt really old and dated, and some of the reception staff were really cold and the concierge wasn't available on the last day I stayed there, and when I asked where he was they said he was off for two days! Not sure that's the 5 star service I expect ...

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Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed August 9, 2014

اقامه ممتازه ، بمواجهه بحيره لوقانو - فندق مزود بمكيفات (اخيرا). الافطار لاباس ولكن لابد من جاهزيتك للاختلاف في السوكتتات الكهربائيه . We stayed at the new bldg facing the lake, good furniture , finally a hotel with Air Con! Good breakfast - one issue thu, you should be prepared with your electricity adapter & iron device since they wont... More

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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

Location is excellent very near Paradiso train station but beware of its steep road if you have a heavy baggage. Room average but the view from balcony is amazing. Staff is very helpfull. One to mention is Saul.D ...he is really do more than he has too, answering every question and even give more tips about the place that we... More

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Senior Contributor
40 reviews 40 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2014 via mobile

Lovely hotel we booked late as when we got to Lugano as we wanted to stay for longer when we got there!! It’s at the end of the town and it’s a good 20 minute walk to get to the main shops and restaurants but the walk is all along the promenade so is not much of a chore at... More

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Derbyshire UK
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 24, 2014

This was my second visit to this excellent hotel. This hotel occupies two buildings - separated by the busy lakeside road. Reception is in the landside building. The restaurants and bars are in the lakeside building. Linking the two buildings is a spacious corridor, underneath the road. A very Swiss solution. If having a room with an amazing view of... More

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Kiev, Ukraine
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 17, 2014

Quite a decent hotel with spacy rooms and friendly service, however i would say "4 and a half stars" rather than 5. The biggest mishap was a very lousy house keeping service in terms of room cleaning - just not proper and not up to quality level (maids also left the doors open after cleaning, two days on a row).... More

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Additional Information about Grand Hotel Eden

Address: Riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Eden 5*
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Also Known As:
Grand Hotel Lugano

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