We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 41 Lugano hotels

Grand Hotel Eden

5.0 of 5 Hotel   |   Riva Paradiso 1, Lugano 6900, Switzerland
Hotel amenities
Save Saved
You added Grand Hotel Eden to your Saves list
Grand Hotel Eden
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
77%
Ranked #16 of 41 Hotels in Lugano
A recent review
4 of 5 stars reviewed 2 weeks ago
Sarah N
Write a Review

185 reviews from our community

Traveler rating
    64
    76
    19
    18
    8
See reviews for
27
54
8
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I could handle the dated look, though it's comical in some ways...mirrors, red laminate, animal prints. Someone had a poor sense of design and a chequebook! The thing I cannot tolerate is indifference to my requests. I literally spoke to 5 different people throughout my 11-night stay to ask them to please fix the shower door that was leaking large... More

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Eden Hotel Lugano - hotel looks dated from the outside but is well appointed inside.  Rooms are well furnished,  however unfortunately a double bed is actually two beds pushed together.  Rooms contain all the necessary items, with the exception of coffee and tea making facilities, which is disappointing for a hotel of this class.  Also,  bathroom had a slight sewerage... More

Was this review helpful? Yes
Albany, New York
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hotel is in perfect location in Lugano, the short walk from the Hotel to the city center is one the most scenic views in the Switzerland. The rooms are clean (a bit dated), if your budget allows you should most definitely stay in lake front rooms, the views are unbelievable. We enjoyed the Breakfast was included in our rate.... More

Was this review helpful? Yes
Jakarta
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We spent 3 nights at the Grand Hotel Eden in Lugano,Switzerland. It is supposedly a 5 star hotel but I think that rating needs to be reconsidered. While the lobby is much better than you'd expect after seeing the exterior of the hotel, the rest of the hotel is in need of some major renovations. The walls are padded and... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

The view was great .. However the rooms felt really old and dated, and some of the reception staff were really cold and the concierge wasn't available on the last day I stayed there, and when I asked where he was they said he was off for two days! Not sure that's the 5 star service I expect ...

Was this review helpful? Yes
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed August 9, 2014

اقامه ممتازه ، بمواجهه بحيره لوقانو - فندق مزود بمكيفات (اخيرا). الافطار لاباس ولكن لابد من جاهزيتك للاختلاف في السوكتتات الكهربائيه . We stayed at the new bldg facing the lake, good furniture , finally a hotel with Air Con! Good breakfast - one issue thu, you should be prepared with your electricity adapter & iron device since they wont... More

Was this review helpful? Yes
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

Location is excellent very near Paradiso train station but beware of its steep road if you have a heavy baggage. Room average but the view from balcony is amazing. Staff is very helpfull. One to mention is Saul.D ...he is really do more than he has too, answering every question and even give more tips about the place that we... More

Was this review helpful? Yes 2
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2014 via mobile

Lovely hotel we booked late as when we got to Lugano as we wanted to stay for longer when we got there!! It’s at the end of the town and it’s a good 20 minute walk to get to the main shops and restaurants but the walk is all along the promenade so is not much of a chore at... More

Was this review helpful? Yes
Derbyshire UK
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 24, 2014

This was my second visit to this excellent hotel. This hotel occupies two buildings - separated by the busy lakeside road. Reception is in the landside building. The restaurants and bars are in the lakeside building. Linking the two buildings is a spacious corridor, underneath the road. A very Swiss solution. If having a room with an amazing view of... More

Was this review helpful? Yes
Kiev, Ukraine
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 17, 2014

Quite a decent hotel with spacy rooms and friendly service, however i would say "4 and a half stars" rather than 5. The biggest mishap was a very lousy house keeping service in terms of room cleaning - just not proper and not up to quality level (maids also left the doors open after cleaning, two days on a row).... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Grand Hotel Eden, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Hotel Eden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Eden

Address: Riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Eden 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Tingo, Odigeo, Otel, Agoda, Venere and HotelsClick so you can book your Grand Hotel Eden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Lugano

78 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Hotel & grounds (11)
Viewed
Dining (5)
Viewed
View from room (8)
Viewed
Room/suite (12)
Viewed
Pool/beach area (2)
Viewed
Bathroom (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Dining (4)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Lugano with
any amenities