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Grand Hotel Eden

Riva Paradiso 1, Lugano 6900, Switzerland
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1 room 1 adult
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Grand Hotel Eden
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240 Reviews from our TripAdvisor Community

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Zug, Zug, Switzerland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful room with balcony and lake view. As it is a five star hotel the staff is taking care of everything. We traveled with two dogs but have been charge for only one. Parking costs 20 bucks per day, a bit expensive. Don't know how the breakfast is we left without enjoying the buffet.

Helpful?
Thank Ursula W
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “Ursula W”, Thank you for taking the time review your recent stay at the Grand Hotel Eden. I am delighted to read that you loved your room and also that our personnel was very helpful. I am sorry to read that you could not enjoy our buffet breakfast, which offers a wide selection of homemade specialties. This could be... More 

Manalapan, New Jersey
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 15, 2015

No hotel in Lugano has a better view of the Lake. The hotel is not upgraded but this is what adds to the hotels charm. It looks like it has been frozen in time in the late 70's era and everything has been kept beautifully and clean. The rooms are a decent size, large by Europe standard and have a... More 

Helpful?
Thank Mel_wanderlust
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “Mel_wanderlust”, Thank you sharing your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the Hotel, the location and the unique view of the lake and surroundings Alps. We look forward to your next stay and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager More 

Jakarta, Indonesia
Level Contributor
241 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed November 16, 2015

It's not a modern hotel but still nice and clean. Reception very helpful and try their best to help you. The room excellent, very clean with great view over lake Lugano. Breakfast served well and I don't find any reason for not staying here again on my next visit.

Helpful?
Thank the_traveller_greg
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “the_traveller_greg”, Thank you for taking the time to post your kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved our Hotel and also that our Reception personnel was helpful. I look forward to your next visit and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 11, 2015 via mobile

The elevator is definitely OLD FASHIONED TECHNOLGY!! we were trapped and stranded inside the elevator, the exit door of elevators are not marked by the sign that we have to stay away from the censors, not a recommended one for visitor's safety.

Helpful?
1 Thank Budi S
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear „Budi S“, Thank you for sharing your review about your recent stay at the Grand Hotel Eden. First I would like to take this opportunity to apologize for the problem that you have had in our elevator, which hopefully was solved very quickly by our on-site personnel. In fact there is no signal to remind our guests to stay... More 

Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 5, 2015

No complaints about the service. The room was beautifully appointed, modern and clean. The bathroom was large and lacking nothing. The views are truly magnificent. The location is exceptional, right on the waterfront and an easy stroll along the lake to the hub of Lugano. The staff were very helpful. Two minor issues, the beautiful pool did not open until... More 

Helpful?
Thank Woodhill2012
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear Guest, Thank you for taking the time to post your positive and kind remarks about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the location of the Hotel and also that you enjoyed the helpfulness of our personnel. Next time do not hesitate to ask our Concierge to anticipate the opening... More 

London, United Kingdom
Level Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 28, 2015

The other reviews are fairly accurate here. The location is spectacular with amazing views. We were lucky to have a room with a balcony which was nice. The food in the main restaurant was nice but very over-priced for what we received (although i note that everwhere in Swtizerland is expensive). The other facilities were very good. However, the thing... More 

Helpful?
Thank Pumbaa86
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear "Pumbaa86", Thank you for sharing your review about your recent stay at the Grand Hotel Eden and I hope to have the opportunity to welcome you back on a future occasion. Yours sincerely, Massimiliano Trombetta Hotel Manager More 

Willis, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 3, 2015

I have to agree that it probably needs a facelift, but the service and the food was very good. Switzerland IS expensive so this was typical but the view is breath-taking. The rooms were more than adequate, clean and roomy. Be sure to book a room with a balcony to further enjoy what you are paying for here.

Helpful?
Thank Michele V
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “Michele V”, Thank you for sharing your positive review about your recent stay at the Grand Hotel Eden and I hope to have the opportunity to welcome you back on a future occasion. Yours sincerely, Massimiliano Trombetta Hotel Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 29, 2015 via mobile

I stayed here on a one-night visit from Milan. In searching for a hotel online I found almost all to be quite expensive compared to similar hotels both in the Western hemisphere and in other parts of Europe. However, this is not something I would consider a con as the cost of living in Switzerland is simply much higher than... More 

Helpful?
1 Thank daniellesuchit
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “Daniellesuchit”, Thank you for taking the time to post your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved our Hotel and also that you enjoyed its style. I look forward to your next visit and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager More 

Dallas TX
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 27, 2015 via mobile

I have read the reviews posted here and can't totally disagree. It is ready for a facelift. Service has been very good. Good free wifi. We had a tour dinner here and the reviews were mixed. Salmon was good. Risotto was an arugula style and not one person in our group of 20+ ate it. View is quite impressive and... More 

Helpful?
Thank dmbkDallasTX
Al Khobar, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 14, 2015 via mobile

Don't be fooled by the "5 stars". I wouldn't even give it two stars. I'm sure you could find something better. Anywhere! It's dated, with really old furniture (definitely older than me and I'm 26!) The hotel is divided to two buildings, so my mother who requested a lake view was in another building! It's rusty, and although visibly clean... More 

Helpful?
Thank Shahad M
Questions? Get answers from hotel staff and past guests. Ask a question

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