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Grand Hotel Eden

Riva Paradiso 1, Lugano 6900, Switzerland
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Grand Hotel Eden
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Grand Hotel Eden
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196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norristown, PA
Top Contributor
60 reviews 60 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 16, 2014

We stayed at this hotel with a lake view room which was spectacular. The only problem we faced was the air conditioning did not work well we kept the door to our balcony open at night. the breakfast was excellent and there is a walking patch right in front of the hotel along the lake. It is a bit far... More 

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Lytham St Anne's, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 5, 2014

I stay here regularly on business. The standard rooms are fine with partial lake views, when I get the occasional upgrade to a full Lake View room over the road in the annexe it's nicer :-). The decor is quite oriental with big ornate funrniture - it reminds me of Tokyo hotels I stayed in, and I can take it... More 

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Top Contributor
153 reviews 153 reviews
29 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed September 20, 2014 via mobile

We spent two nights in this hotel with a room overlooking the lake. The room had everything you would need although a little bit out dated. The beds could have been more comfortable..perhaps some new mattresses. The breakfast buffet was pretty good after a bit of a walk to the underground tunnel that brought you to the dining area. we... More 

Was this review helpful? Yes 1
Sydney, Australia
17 reviews 17 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 14, 2014

I could handle the dated look, though it's comical in some ways...mirrors, red laminate, animal prints. Someone had a poor sense of design and a chequebook! The thing I cannot tolerate is indifference to my requests. I literally spoke to 5 different people throughout my 11-night stay to ask them to please fix the shower door that was leaking large... More 

Was this review helpful? Yes 3
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 1, 2014

Eden Hotel Lugano - hotel looks dated from the outside but is well appointed inside.  Rooms are well furnished,  however unfortunately a double bed is actually two beds pushed together.  Rooms contain all the necessary items, with the exception of coffee and tea making facilities, which is disappointing for a hotel of this class.  Also,  bathroom had a slight sewerage... More 

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Albany, New York
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 26, 2014

This Hotel is in perfect location in Lugano, the short walk from the Hotel to the city center is one the most scenic views in the Switzerland. The rooms are clean (a bit dated), if your budget allows you should most definitely stay in lake front rooms, the views are unbelievable. We enjoyed the Breakfast was included in our rate.... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 17, 2014

We spent 3 nights at the Grand Hotel Eden in Lugano,Switzerland. It is supposedly a 5 star hotel but I think that rating needs to be reconsidered. While the lobby is much better than you'd expect after seeing the exterior of the hotel, the rest of the hotel is in need of some major renovations. The walls are padded and... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

The view was great .. However the rooms felt really old and dated, and some of the reception staff were really cold and the concierge wasn't available on the last day I stayed there, and when I asked where he was they said he was off for two days! Not sure that's the 5 star service I expect ...

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Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

اقامه ممتازه ، بمواجهه بحيره لوقانو - فندق مزود بمكيفات (اخيرا). الافطار لاباس ولكن لابد من جاهزيتك للاختلاف في السوكتتات الكهربائيه . We stayed at the new bldg facing the lake, good furniture , finally a hotel with Air Con! Good breakfast - one issue thu, you should be prepared with your electricity adapter & iron device since they wont... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

Location is excellent very near Paradiso train station but beware of its steep road if you have a heavy baggage. Room average but the view from balcony is amazing. Staff is very helpfull. One to mention is Saul.D ...he is really do more than he has too, answering every question and even give more tips about the place that we... More 

Was this review helpful? Yes 2
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