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All 32 St. Moritz hotels

Hotel Reine Victoria

4.0 of 5 Hotel   |   Via Rosatsch 18, St. Moritz 7500, Switzerland
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73%
Ranked #18 of 32 hotels in St. Moritz
Certificate of Excellence 2013
A recent review
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170 people have reviewed this hotel

Traveler rating
    53
    71
    23
    14
    9
See reviews for
65
36
1
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Zug, Switzerland
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is huge with really nice building but for sure can use a upgrade again. Rooms are old but that is why prices are less here. Location is good service was ok not so good could use more reception staff but further overall was good, big breakfast. Hotel is good if you do not stay often here and have... More

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Madison, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came as a group of 28 people. the staff was there to greet us and help unload our baggage from the bus. They were well prepared for our arrival. we were able to purchase ski passes and skis for the week which were suitable as there was no new snow. The staff was helpful at directing us to various... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The rooms are old and need a renovation. The mattress are not comfortable. The food is great and the location is close to the lift. The stuff are nice and polite. Tha spa is expansive 20€. For 1.5 h. Overall it is anice place to stay.

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 12, 2014

Had a triple room with 2 friends for 3 nights for the Engadin Skimarathon in March. For the 3 of us it was EXCEPTIONAL value for money - so much better than other hotels around. For the marathon it is perfectly located in the centre of St Moritz Bad, a short bus ride from the St Moritz Dorf station and... More

Was this review helpful? Yes 2
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

Great location: walking distance to the ski Gondola/Cable-Car; across the street from x-country ski Marathon Loipe and Langlaufzentrum; next to hiking trails; next to the post office, next to Engadin-bus-stop and shops. Full ski room with ski tuning and ski rentals in hotel basement. Very friendly Staff and top-notch service. Excellent food including full hot breakfast buffet and Gourmet Dinner... More

Was this review helpful? Yes 3
Zurich, Switzerland
1 review
2 of 5 stars Reviewed February 26, 2014

We arrived at 8pm on a Friday night for 2 nights. In a four star hotel in a prestigious area, the least one would expect upon arrival is a little bit of help with the lugguage. This did not happen. We were very surprised to learn that no one on the reception desk spoke German/Swiss German, only Italian and English.... More

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HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Dear Guest, we regret for his judgment that does not consider a few important things: - Documents: is the law of Switzerland, like other European regulations, which requires the recognition of all guests by the hotelier, so we are forced to ask all (Swiss included) identity documents - Porterage : the hotel naturally offers this service, it’s strange that your... More

Chisinau, Moldova
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2014

The style is very much like kempinski hotel but obviously a 4* level Big spacious elegant and classy Quite old furniture but its ok Located close to kempinski so very near the signal ski lift Far from centre so u need to take a taxi which costs €20 one way or take the bus but we used the taxi to... More

Was this review helpful? Yes 1
HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Dear Olitza B, we are so happy that you enjoyed your staying at our hotels and we thank you for your kind words. Seen that you liked our style and our services, please come visit us again also in the other TH Resorts. Best Regards More

Basel
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 12, 2014

This hotel is a bit worn down with very basic rooms. The staff is unprofessional and the location is not in the center of town with pretty much nothing around it. The rooms are very drafty and cold and when we asked for extra blankets the phones to call the front desk didn't work. With as many hotel choices in... More

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HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Dear Guest, we regret you had a bad notice on our hotel, which in the center of St.Mortiz Bad, few steps from the Signal, the main access to the ski area in St. Moritz For the future, if you should find some defaults, we invite you to immediately contact the Hotel Manager in order to resolve everything in the shortest... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 29, 2014

We just got back from a weekend at this hotel and experienced beyond horrible service. The manager of the hotel is downright rude. when questioning an item on our bill we were given little explanation and were simply talked down to in a smug, arrogant manner. When I told her i would be putting a review on Trip Advisor, she... More

Was this review helpful? Yes 2
HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Allegra Lisa D, we regret for your judgment so negative despite all the efforts we have made to meet your needs and to make pleasant your very short stay at our hotel. We deeply regret that you have not appreciated the kindness and patience of our reception staff who, despite your major mistake during booking, preferred to fly over and... More

Livigno, Italy
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2014

The check-in process was smooth, staff were kind and friendly, and the room we got was definitely spacious by all accounts. Breakfasts and dinners in the hotel never left anyone in our party hungry, as it’s all-you-can-eat-throughout-the-whole-week. The style of the place really makes you feel like you’re in a scene from a mid 18th century novel or something. The... More

Was this review helpful? Yes 2
HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Dear Guest, We are grateful to you for your review and proud to know that you found our hotel very nice and serviced. It would be a pleasure to host you again next winter. Faithfully yours More

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Additional Information about Hotel Reine Victoria

Address: Via Rosatsch 18, St. Moritz 7500, Switzerland
Location: Switzerland > Swiss Alps > Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 32 hotels in St. Moritz
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Reine Victoria 4*
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