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All 33 St. Moritz hotels

Hotel Reine Victoria

4.0 of 5 Hotel   |   Via Rosatsch 18, St. Moritz 7500, Switzerland
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Hotel Reine Victoria
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Ranked #22 of 33 Hotels in St. Moritz
A recent review
3 of 5 stars reviewed 1 week ago
Lina M London, United Kingdom
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203 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

We came to st Moritz for the white Turf so hotel was perfectly placed for us. Staff where reasonably friendly and helpful although I found one of the waiters during breakfast to be inappropriately rude when we sat at a table not of his choosing although there was no reservation on the table and were baffled why he needed to... More 

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HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are glad that your overall experience was good. We apologize for the wi-fi matter. It is the first year that the wi-fi is free and we faced some issues but we are working to provide a good... More 

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 6, 2015

This was my first time travelling to St. Moritz. When I booked this hotel, I expected a four star quality at the very least (as advertised). My family paid a lot of money for the stay in this hotel. We had two rooms including breakfast and dinner. The hotel is very outdated: poor quality appliances, rotten smelly carpets, damaged walls,... More 

Was this review helpful? Yes 3
HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are sorry that the accommodation did not meet your expectations. The hotel is not brand new but cleanliness is our priority. We are sorry you did not express your disappointment to the Hotel Director. He would have... More 

Warsaw, Poland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

The hotel was established in 1874, ie long earlier that St.Moritz got its railway connection with the outer world. It is a beautiful building, though somehow screened by high trees. Surprisigly, the old architecture and decor is well preserved outside and inside. Hotel is well furnished and decorated in a good taste and in overall harmony. Rooms are comfortable and... More 

Was this review helpful? Yes 1
Rio de Janeiro, RJ
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 30, 2014

The Reine Victoria is definitely not one of the elegant palaces tradionally associated with St. Moritz but it is a palace on its´own right. The staff is hardworking and talkative. At the reception desk, everyone is multilingual and welcoming. The place itself needs some urgent renewal as it is somewhat decrepit in some corners. The rooms vary in size but... More 

Was this review helpful? Yes 2
Zug, Switzerland
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel is huge with really nice building but for sure can use a upgrade again. Rooms are old but that is why prices are less here. Location is good service was ok not so good could use more reception staff but further overall was good, big breakfast. Hotel is good if you do not stay often here and have... More 

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Madison, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2014

We came as a group of 28 people. the staff was there to greet us and help unload our baggage from the bus. They were well prepared for our arrival. we were able to purchase ski passes and skis for the week which were suitable as there was no new snow. The staff was helpful at directing us to various... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 20, 2014

The rooms are old and need a renovation. The mattress are not comfortable. The food is great and the location is close to the lift. The stuff are nice and polite. Tha spa is expansive 20€. For 1.5 h. Overall it is anice place to stay.

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 12, 2014

Had a triple room with 2 friends for 3 nights for the Engadin Skimarathon in March. For the 3 of us it was EXCEPTIONAL value for money - so much better than other hotels around. For the marathon it is perfectly located in the centre of St Moritz Bad, a short bus ride from the St Moritz Dorf station and... More 

Was this review helpful? Yes 3
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

Great location: walking distance to the ski Gondola/Cable-Car; across the street from x-country ski Marathon Loipe and Langlaufzentrum; next to hiking trails; next to the post office, next to Engadin-bus-stop and shops. Full ski room with ski tuning and ski rentals in hotel basement. Very friendly Staff and top-notch service. Excellent food including full hot breakfast buffet and Gourmet Dinner... More 

Was this review helpful? Yes 3
Zurich, Switzerland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 26, 2014

We arrived at 8pm on a Friday night for 2 nights. In a four star hotel in a prestigious area, the least one would expect upon arrival is a little bit of help with the lugguage. This did not happen. We were very surprised to learn that no one on the reception desk spoke German/Swiss German, only Italian and English.... More 

Was this review helpful? Yes 2
HotelReineVictoria, Direttore at Hotel Reine Victoria, responded to this review

Dear Guest, we regret for his judgment that does not consider a few important things: - Documents: is the law of Switzerland, like other European regulations, which requires the recognition of all guests by the hotelier, so we are forced to ask all (Swiss included) identity documents - Porterage : the hotel naturally offers this service, it’s strange that your... More 

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Additional Information about Hotel Reine Victoria

Address: Via Rosatsch 18, St. Moritz 7500, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Reine Victoria 4*
Number of rooms: 144
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Hotel Style:
#2 Best Value Hotel in St. Moritz
#13 Luxury Hotel in St. Moritz

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