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Hotel Reine Victoria

Via Rosatsch 18, St. Moritz 7500, Switzerland
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Hotel Reine Victoria
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Best prices for: 1 room 1 guest
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Ranked #24 of 33 Hotels in St. Moritz
A recent review
5 of 5 stars Reviewed April 1, 2015
Pauline F Brisbane, Australia
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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    (79)
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    (29)
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    (100)
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Brisbane, Australia
1 review
5 of 5 stars Reviewed April 1, 2015

We will be back. We stayed for a week over Christmas and had the best time. Hotel Reception were so helpful speaking many different languages always so willing to help. Wait staff in the restaurant were so friendly. Remembering our specific drink orders and always greeting us with a smile. The food was amazing and cheap for St Moritz and... More 

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Yamanakako-mura, Japan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 23, 2015

On their website it said that those who book a junior suite get free dinners each night. I upgraded my reservation to this level but was not given the free dinner , and they refused to remedy the situation in any way. This is not hospitality, and we were made to feel like nothing more than bringers of money. There... More 

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Chisinau
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed March 15, 2015

We arrived 6 couples for 8 days. We stayed at the old part of the hotel - namely renovated. The rooms are avarage but the bathrooms were unacceptable - very very small, very poor ventilation, water temperature changing all the time - 2 star rate. The room did not fit for a long stay - one closet with only one... More 

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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 23, 2015

We came to st Moritz for the white Turf so hotel was perfectly placed for us. Staff where reasonably friendly and helpful although I found one of the waiters during breakfast to be inappropriately rude when we sat at a table not of his choosing although there was no reservation on the table and were baffled why he needed to... More 

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HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are glad that your overall experience was good. We apologize for the wi-fi matter. It is the first year that the wi-fi is free and we faced some issues but we are working to provide a good... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 6, 2015

This was my first time travelling to St. Moritz. When I booked this hotel, I expected a four star quality at the very least (as advertised). My family paid a lot of money for the stay in this hotel. We had two rooms including breakfast and dinner. The hotel is very outdated: poor quality appliances, rotten smelly carpets, damaged walls,... More 

Was this review helpful? Yes 3
HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are sorry that the accommodation did not meet your expectations. The hotel is not brand new but cleanliness is our priority. We are sorry you did not express your disappointment to the Hotel Director. He would have... More 

Warsaw, Poland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

The hotel was established in 1874, ie long earlier that St.Moritz got its railway connection with the outer world. It is a beautiful building, though somehow screened by high trees. Surprisigly, the old architecture and decor is well preserved outside and inside. Hotel is well furnished and decorated in a good taste and in overall harmony. Rooms are comfortable and... More 

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Rio de Janeiro, RJ
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 30, 2014

The Reine Victoria is definitely not one of the elegant palaces tradionally associated with St. Moritz but it is a palace on its´own right. The staff is hardworking and talkative. At the reception desk, everyone is multilingual and welcoming. The place itself needs some urgent renewal as it is somewhat decrepit in some corners. The rooms vary in size but... More 

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Zug, Switzerland
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel is huge with really nice building but for sure can use a upgrade again. Rooms are old but that is why prices are less here. Location is good service was ok not so good could use more reception staff but further overall was good, big breakfast. Hotel is good if you do not stay often here and have... More 

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Madison, Connecticut
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 21, 2014

We came as a group of 28 people. the staff was there to greet us and help unload our baggage from the bus. They were well prepared for our arrival. we were able to purchase ski passes and skis for the week which were suitable as there was no new snow. The staff was helpful at directing us to various... More 

Was this review helpful? Yes 4
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 20, 2014

The rooms are old and need a renovation. The mattress are not comfortable. The food is great and the location is close to the lift. The stuff are nice and polite. Tha spa is expansive 20€. For 1.5 h. Overall it is anice place to stay.

Was this review helpful? Yes 3
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