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Hotel Reine Victoria

Via Rosatsch 18, St. Moritz 7500, Switzerland
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Hotel Reine Victoria
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Ranked #22 of 33 Hotels in St. Moritz
A recent review
3 of 5 stars reviewed 4 weeks ago
Lina M London, United Kingdom
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209 reviews from our community

Traveler rating
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    86
    33
    17
    11
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81
42
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yamanakako-mura, Japan
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

On their website it said that those who book a junior suite get free dinners each night. I upgraded my reservation to this level but was not given the free dinner , and they refused to remedy the situation in any way. This is not hospitality, and we were made to feel like nothing more than bringers of money. There... More 

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Chisinau
Top Contributor
54 reviews 54 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived 6 couples for 8 days. We stayed at the old part of the hotel - namely renovated. The rooms are avarage but the bathrooms were unacceptable - very very small, very poor ventilation, water temperature changing all the time - 2 star rate. The room did not fit for a long stay - one closet with only one... More 

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London, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We came to st Moritz for the white Turf so hotel was perfectly placed for us. Staff where reasonably friendly and helpful although I found one of the waiters during breakfast to be inappropriately rude when we sat at a table not of his choosing although there was no reservation on the table and were baffled why he needed to... More 

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HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are glad that your overall experience was good. We apologize for the wi-fi matter. It is the first year that the wi-fi is free and we faced some issues but we are working to provide a good... More 

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 6, 2015

This was my first time travelling to St. Moritz. When I booked this hotel, I expected a four star quality at the very least (as advertised). My family paid a lot of money for the stay in this hotel. We had two rooms including breakfast and dinner. The hotel is very outdated: poor quality appliances, rotten smelly carpets, damaged walls,... More 

Was this review helpful? Yes 3
HotelReineVictoria, Responsabile relazioni con la clientela at Hotel Reine Victoria, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Reine Victoria. We truly value the opinions of our customers and we are sorry that the accommodation did not meet your expectations. The hotel is not brand new but cleanliness is our priority. We are sorry you did not express your disappointment to the Hotel Director. He would have... More 

Warsaw, Poland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

The hotel was established in 1874, ie long earlier that St.Moritz got its railway connection with the outer world. It is a beautiful building, though somehow screened by high trees. Surprisigly, the old architecture and decor is well preserved outside and inside. Hotel is well furnished and decorated in a good taste and in overall harmony. Rooms are comfortable and... More 

Was this review helpful? Yes 1
Rio de Janeiro, RJ
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 30, 2014

The Reine Victoria is definitely not one of the elegant palaces tradionally associated with St. Moritz but it is a palace on its´own right. The staff is hardworking and talkative. At the reception desk, everyone is multilingual and welcoming. The place itself needs some urgent renewal as it is somewhat decrepit in some corners. The rooms vary in size but... More 

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Zug, Switzerland
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel is huge with really nice building but for sure can use a upgrade again. Rooms are old but that is why prices are less here. Location is good service was ok not so good could use more reception staff but further overall was good, big breakfast. Hotel is good if you do not stay often here and have... More 

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Madison, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2014

We came as a group of 28 people. the staff was there to greet us and help unload our baggage from the bus. They were well prepared for our arrival. we were able to purchase ski passes and skis for the week which were suitable as there was no new snow. The staff was helpful at directing us to various... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 20, 2014

The rooms are old and need a renovation. The mattress are not comfortable. The food is great and the location is close to the lift. The stuff are nice and polite. Tha spa is expansive 20€. For 1.5 h. Overall it is anice place to stay.

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 12, 2014

Had a triple room with 2 friends for 3 nights for the Engadin Skimarathon in March. For the 3 of us it was EXCEPTIONAL value for money - so much better than other hotels around. For the marathon it is perfectly located in the centre of St Moritz Bad, a short bus ride from the St Moritz Dorf station and... More 

Was this review helpful? Yes 3
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