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The Excelsior

Sonnenbergstrasse, Arosa CH 7050, Switzerland
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 11, 2015

Our family spent there 6 days and we were pleased by the beauty of the place and the extremely nice staff - at the reception, in the dining room - just everywhere! My special thanks goes to the manager Mr. Thorsten Knocke who was friendly and understanding to all our needs. I would recommend this hotel to anybody who would... More 

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Langenthal, Switzerland
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 29, 2014

We spent a weekend with the family at the Excelsior and enjoyed our stay. We were pleasantly surprised by the staff who were extraordinarily friendly and helpful. They organized tickets to shows (Arosa Humor Festival) and a pick-up from the train station, and everything worked our perfectly. It seems as if the hotel is under new management, and they are... More 

Was this review helpful? Yes 2
Groningen, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 8, 2014

We took our Christmas and newyears holiday at the Excelsior. I looked carefully at the available hotels in Arosa and was aware of some mixed reviews in the past but those were also under old management. Now there is a new and vibrant couple running the hotel and i must say, they really make their guests the number 1 priority.... More 

Was this review helpful? Yes 7
Canton of Thurgau, Switzerland
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2014

We stayed here for one night Dec 24/25th. Very friendly receptionist, great breakfast buffet. The extra goodies included the free Minibar (Beer and soft drinks) and the afternoon cake/sweets buffet. The rooms are nice. Only the bathroom is a bit outdated. Regardless, everything is very clean. I can only recommend The Excelsior.

Was this review helpful? Yes 2
4 reviews 4 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 30, 2013

Background: family with two kids in for a long weekend skiing break. Used to staying in 4*-5* hotels in Europe and the US. Positives: Mostly attentive personnel, relaxed atmosphere, good breakfast and dinner, nice views, a few interesting decor elements in the common areas. Negatives: tiny very cold pool with only 4 lounge chairs, tiny sauna area, some areas including... More 

Was this review helpful? Yes 1
Moscow, Russia
1 review
5 of 5 stars Reviewed January 16, 2013

The answer first -- my family had excellent vacation in The Excelsior this January! From the very beginning we felt a very professional and personal approach to our needs and requests. As a result, the hotel staff have made our trip with two very active little boys very-very easy and pleasant. I would definitely recommend The Excelsior as a family... More 

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Knoxville, Tennessee
Top Contributor
54 reviews 54 reviews
40 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 18, 2012

Great facility, excellent service, wonderful comp. breakfast, comp. water, long climb but good for exercise. Very friendly staff who offered great advice. Used taxi to and from railway station since I had two suitcases and would have been awkward to walk up and down steep slope.

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 14, 2012

We enjoyed our stay at the Excelsior Hotel for a long weekend in April, so in between seasons. The hotel is easy to reach from the train station, we got there in about 20 minutes by foot. Excellent welcome, in 5 minutes we were in our room on the 6th floor. Room was small but cosy, everything clean and well... More 

Was this review helpful? Yes 2
Basel, Switzerland
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 30, 2012

The hotel is located in a quite and central area of Arosa. We had a very good breakfast (continental) and especially the dinner was great. The offered also a good wine selection and there is a lounge with a bar where you can relax. The room was clean and comfortable with a balcony and a nice view. The hotel has... More 

Was this review helpful? Yes 3
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2010

This is a beautifully presented hotel. The staff were extremely helpful and friendly. We were on a half board deal and were a bit apprehensive as we normally enjoy trying different restaurants in a resort. The food was superb with a completely different menu each night and was probably the highlight of the stay. Arosa is a paradise for skiers... More 

Was this review helpful? Yes 1
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