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The Excelsior

Sonnenbergstrasse, Arosa CH 7050, Switzerland
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1 room 1 adult
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60 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We had a disappointing 4 nights stay at The Excelsior between Xmas and NY. I struggle to see how the 4 Star rating fits. It is an old, dark and dingy building, its only positive is the location. Rooms were adequate and clean but nothing special. WiFi hardly ever worked. The dining room was below average for both breakfast and... More 

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Thank Matt_in_Singapore
Israel
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

Our family spent there 6 days and we were pleased by the beauty of the place and the extremely nice staff - at the reception, in the dining room - just everywhere! My special thanks goes to the manager Mr. Thorsten Knocke who was friendly and understanding to all our needs. I would recommend this hotel to anybody who would... More 

Helpful?
Thank Rina-B
Langenthal, Switzerland
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 29, 2014 via mobile

We spent a weekend with the family at the Excelsior and enjoyed our stay. We were pleasantly surprised by the staff who were extraordinarily friendly and helpful. They organized tickets to shows (Arosa Humor Festival) and a pick-up from the train station, and everything worked our perfectly. It seems as if the hotel is under new management, and they are... More 

Helpful?
2 Thank Jake_82ch
The Netherlands
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 8, 2014

We took our Christmas and newyears holiday at the Excelsior. I looked carefully at the available hotels in Arosa and was aware of some mixed reviews in the past but those were also under old management. Now there is a new and vibrant couple running the hotel and i must say, they really make their guests the number 1 priority.... More 

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7 Thank RLubbelinkhof
Canton of Thurgau, Switzerland
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 8, 2014

We stayed here for one night Dec 24/25th. Very friendly receptionist, great breakfast buffet. The extra goodies included the free Minibar (Beer and soft drinks) and the afternoon cake/sweets buffet. The rooms are nice. Only the bathroom is a bit outdated. Regardless, everything is very clean. I can only recommend The Excelsior.

Helpful?
2 Thank Michel_1982
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 30, 2013

Background: family with two kids in for a long weekend skiing break. Used to staying in 4*-5* hotels in Europe and the US. Positives: Mostly attentive personnel, relaxed atmosphere, good breakfast and dinner, nice views, a few interesting decor elements in the common areas. Negatives: tiny very cold pool with only 4 lounge chairs, tiny sauna area, some areas including... More 

Helpful?
1 Thank Maxed
Moscow, Russia
1 review
5 of 5 stars Reviewed January 16, 2013

The answer first -- my family had excellent vacation in The Excelsior this January! From the very beginning we felt a very professional and personal approach to our needs and requests. As a result, the hotel staff have made our trip with two very active little boys very-very easy and pleasant. I would definitely recommend The Excelsior as a family... More 

Helpful?
Thank Andrey L
Knoxville, Tennessee
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 18, 2012

Great facility, excellent service, wonderful comp. breakfast, comp. water, long climb but good for exercise. Very friendly staff who offered great advice. Used taxi to and from railway station since I had two suitcases and would have been awkward to walk up and down steep slope.

Helpful?
Thank TomMiale
Lausanne
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 13, 2012

We enjoyed our stay at the Excelsior Hotel for a long weekend in April, so in between seasons. The hotel is easy to reach from the train station, we got there in about 20 minutes by foot. Excellent welcome, in 5 minutes we were in our room on the 6th floor. Room was small but cosy, everything clean and well... More 

Helpful?
2 Thank Andrei B
Basel, Switzerland
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 30, 2012

The hotel is located in a quite and central area of Arosa. We had a very good breakfast (continental) and especially the dinner was great. The offered also a good wine selection and there is a lounge with a bar where you can relax. The room was clean and comfortable with a balcony and a nice view. The hotel has... More 

Helpful?
3 Thank Stefan_972
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