We booked a superior room with balcony with a local travel agency but was given a room without balcony upon check in. Had to explain to reception and was told that the agency did not specify balcony in the booking but our agency told us all superior rooms had balcony attached. Not sure who is right. Anyway reception rectified and... more

the staff is very nice n very greeting nad very helpfull especially the lady at the reception guided us a lot. the worst part is the rules n regulations of the hotel.thats bugs. the planing of the hotel is too complicates . it was really confusing to locate our room as it was at a mezzanine floor. that is between... more

A great small cozy place for a couple wanting to save on room cost and still enjoy great hospitality. We got the only room with a balcony and could play in the fresh snow from the previous night. The breakfast is good and the best part is the location. Its a stone's throw away from Interlaken west station and has... more

Crstal is a cheap hotel, manned by people with a cheap mentality. The owner, called 'boss' by the staff, said in so many words that Asians werent welcome. What i find ironic is, that they love the business that busloads of Asians get them, and are rude and insulting to them. For no reason at all. i would not advise... more

The Crystal needs some work! Confusion in getting to your room, no AC, and we were lucky to get a little hot water for showers. We were told by the female manager(maybe she was the owner??) that if we were clever, we would take our showers about 2:00pm since all other guests were out sight seeing. The male manager was... more

We have stayed here on 4 visits. Immaculately clean, with comfortable beds and typically Swiss duvets. Modern facilities with a simple, but full breakfast. If possible, get a room at the back of the hotel: spectacular views of the valley from the balcony. A little expensive (discount for 3 nights or over) but worth every penny. English spoken, and the... more

We do not recommend this hotel to anyone. They literally spoiled our stay at Interlaken. The hotel staff and especially the owner was extremely rude. We were travelling with our 9 month old baby. Who charges for an infant? And that too we never took a crib for him.. the lady was rude and told us we did not tell... more

I stayed at Hotel Crystal in Interlaken West for two nights with my wife and two friends. The hotel is conveniently located from the station. The corridors were dark and the layout was wierd,in that, to get to our first floor room we had to go to second floor and then climb down. The room was spacious but the furniture... more

We stayed in this hotel for 3 nights (only God knows how we survived those awful 3 nights and days) and it was our 3rd visit to interlaken, one of the most beautiful and delightful towns in Switzerland. The front desk staff (if you could call it that) was very rude, annoying and offensive. It was actually like telling the... more