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Victoria Jungfrau Grand Hotel & Spa

Certificate of Excellence
Hoheweg 41, Interlaken 3800, Switzerland
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Victoria Jungfrau Grand Hotel & Spa
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725 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
  • All months
    (725)
  • Mar-May only
    (151)
  • Jun-Aug only
    (232)
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  • Dec-Feb only
    (173)
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Gastonia
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

Large room with a king sized bed. My complaint was that the air conditioning unit sitting on the floor was loud and turned on and off all night long. Every time I would get close to going to sleep I would hear it rumble on. My wife commented the next morning how she liked the sound of the air conditioner... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Location and quality of the hotel excellent Service and staff courteous excellent Pool and relaxation area was good They have salt water pool warm and outside with view of the harder kulm which is amazing Unfortunately didn't get to use their spa Breakfast could be a little better and varied as got. Little boring by the third day but has... More 

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Scotland, United Kingdom
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here about 10 years ago and the standard hasn't dropped. From the excellent welcome, to the check out procedure everything was top notch. I couldn't fault anything. This is a majestic hotel in a wonderful location. Staff were wonderful. Superb room overlooking the Jungfrau, buffet breakfast was out of this world and attention to detail throughout was exemplary.... More 

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NY
2 reviews
1 of 5 stars Reviewed 1 week ago

Luggage forgotten at the entrance. Had to call twice and then go down myself to ask for my bags ...Rooms to the back parking lot even after paying over $460 for a double room...dinner service very poor as they cleared the plates as we were still eating... Full of Asian groups which get their attention...don't think we will go back... More 

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Nagpur, India
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was one of the most beautiful hotel of Europe we have stayed so far. We have not come across more courteous and co-operative staff than of this hotel anywhere in Europe, we have visited so far. Its rooms, location, swimming pool, spa, sauna, jaccusy and many restaurants, makes this hotel as one of the most comfortable and worth... More 

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VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this review

Dear DEWANIS Thank you kindly for your appreciative words on your time at Victoria-Jungfrau Grand Hotel & Spa. We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guest, lies close to our hearts. Your positive feedback shows that we have succeeded, and you can be sure we will relate this to our staff members.... More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 1 week ago

Can't say enough good things about this beautiful place. Very luxurious and fancy. Incredible pool. The only downside was no air conditioning, but it's a 150 year old building, and the windows and ventilation worked great. Also was a good base of operations for the places wake wanted to go and see.

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VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this review

Dear David K Many thanks for your positive feedback on your visit at Victoria-Jungfrau Grand Hotel & Spa. It pleases us to no end to know that our products and services won you over and that you felt perfectly cared for during your stay. We wish you all the best and look forward to welcoming you here once more at... More 

Zurich, Switzerland
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the Victoria Jungfrau for a romantic weekend getaway which ended up being a very expensive sleepless and disappointing weekend. We arrived around 12:30 hoping for an early check-in. Forget that idea. They said that they have a guaranteed check-in time of 3pm and they would call us if the room would be done earlier. We went to... More 

Was this review helpful? Yes 6
Manila, Philippines
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

WE stayed in this hotel for two nights to cap a few days trip of Switzerland. I would agree that it is the grand dame of the hotels in Interlaken. From the impressive lobby to the relaxing spa and pool, this is the hotel that can provide the best accommodation in the midst of its scenic location in the Alps

Was this review helpful? Yes
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this review

Dear Yul_Q Thank you kindly for your appreciative words on your time at Victoria-Jungfrau Grand Hotel & Spa. It pleases us to no end to know that our products and services won you over and that you felt perfectly cared for during your stay. We wish you all the best and look forward to welcoming you here once more at... More 

Naples, Florida
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed in the Victoria Jungfrau for 3 nights toward the end of May. While it is a historic hotel (the Victoria and the Jungfrau merged 150 years ago) it does not have the modern conveniences that Americans love, a standalone shower for instance. I occasionally smoke a cigar so I was in love with the cigar... More 

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Nashville, Tennessee
Level Contributor
127 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a wonderful experience! The hotel was clean, the staff was very helpful and most that you will encounter can speak English - a little more challenging with cleaning staff. View from the hotel of Jungfrau mountain was awesome and the park across the street is the landing area for tandem parasails. The dining facilities at the hotel were excellent... More 

Was this review helpful? Yes 1
VJ_Grand_Hotel_Spa, Manager at Victoria Jungfrau Grand Hotel & Spa, responded to this review

Dear UTCFan In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your visit to Victoria-Jungfrau Grand Hotel & Spa. Words such as yours are the motivating force behind our staff – Mercí. We revel in our staff members’ passion for surprising and delighting our guests every day. See you... More 

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