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All 21 Gstaad hotels

Gstaad Palace Hotel

5.0 of 5 Hotel   |   Palacestrasse, Gstaad, Saanen 3780, Switzerland
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Gstaad Palace Hotel
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Ranked #6 of 21 Hotels in Gstaad
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Heather S Brooklyn, New York
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143 reviews from our community

Traveler rating
    107
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brooklyn, New York
Top Contributor
68 reviews 68 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

A beautiful grand old hotel located high above Gstaad. The pool and spa are top notch. The rooms are old school Swiss is style. Generous bathroom sizes and very comfortable beds. No control over room temperature so you often found yourself roasting! and few plugs were found in rooms. The bar is loud and crowded on the weekend nights. This... More 

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Princeton, New Jersey
Top Contributor
53 reviews 53 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Gstaad Palace is an amazing hotel with "take-your-breath away" views and facilities. The service is outstanding and the food excellent. The prices are high even for Switzerland (pressing two suits cost 90 CHF (~$100)). Be careful though with your reservation. We had a CONFIRMED reservation for a room and was contacted about a week before our arrival that they had... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I was there with my girlfriend for a drink on a quiet evening... What a disaster!!!! We got 2 cocktails both were just awful and served in the wrong glasses...if only the barman's skills could shine as much as his beautiful white jacket!!!.. Even in London's worse bar one gets peanuts or crisps..well we did not.. And then comes the... More 

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RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Mr Gordon R. We would like to thank you for taking time to share your opinion. We are sad that you didn’t enjoy your visit at the Palace.Your feedback is very important to us and we took good note of your comments regarding the bar. You can be sure that we will take particular attention to these points to... More 

Senior Contributor
43 reviews 43 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

staying in Gstaad for a few days in one of the top 3 hotels as rated by tripadvisor I wanted to experience the Palace as well. So we went on a walk and wanted to eat something in the afternoon. Reception at entrance was very reserved and we were asked to leave coats before entering the bar. We ordered a... More 

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RBour, General Manager at Gstaad Palace Hotel, responded to this review

Dear “Bobfu” We would like to thank you for taking time to share your comments with us. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Therefore your feedback is very important to us. We took good note of your comments and we apologize for this bad experience. We... More 

Mumbai, Maharashtra, India
2 reviews
5 of 5 stars Reviewed December 23, 2014

Amazing property in Gstaad . The alpine rooms are the traditional swiss rooms if one wants to have a pure swiss alpine experience . The staff is super warm at all times . I loved the view from our hotel room . Looking forward to spending a New Year's Eve there soon ....

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RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear Nilima1232014 Thank you very much for your nice words. We are very glad that you enjoyed your stay at the Gstaad Palace and specially the view from your room. We look forward to welcoming you soon again and share New Year’s Eve with you. Kind Regards Romuald Bour Deputy Manager More 

Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 7, 2014

Gstaad Palace is the best of the best. We stayed several times in summer time- just perfect. Rooms (especially interconnected ones), restaurants, lobby bar are amazing!!! Service is nothing to add! It's one of the hotels we adore. And Gstaad is one of the place we always want to come back?

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RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear Anna Thank you so much for your wonderful comment. We are very happy to see how much you like it here. It’s always a pleasure for us to give you the best service. We look forward to welcoming and pampering you soon again. Kind Regards GSTAAD PALACE Romuald Bour Deputy Manager More 

Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2014

The hotel had open house days in 2013 to mark it's 100years as hotel for most discerning travelers, just that was an amazing event. You don't need to sleep in this hotel to feel welcomed guest, dining in Italian restaurant which is open in winter only is the best pleasure that exists to me . Pasta us freshly prepared according... More 

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RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear “Welfareupdate” Thank you so much for your nice feedback concerning the Gstaad Palace. We are very happy that you enjoyed our Italien restaurant as much as you did. We took good note of your comment about the tiramisu and we will do our best to improve it. We look forward to welcoming you soon again. Kind Regards GSTAAD PALACE... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2014

If you are looking for traditional Swiss hospitality this is your place. The staff are lovely and the restaurant if great. We have always been during the summer months which are typically quieter than the winter. The spa is amazing, I highly recommend the Hammam experience! Only drawback is they don't have AC in the rooms, so be prepared to... More 

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RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear PressParty Thank you very much for your nice comments concerning the staff, the Hospitality, the Restaurant and the Spa. At the moment we are planning the AC in the renovation from our Penthouse, we have Fans at disposal for the other rooms. It does not replace the AC but make the heat easier to bear. We look forward to... More 

london
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 22, 2014

The hotel itself is beautiful with a real mountain feeling. The lobby is a great place to hang out, people watch and play board or card games, the spa is fantastic and rooms are nice too, but the staff needs to be changed immediately. Save 2 or 3 people, there are always exceptions and it would be unfair to generalise,... More 

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RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear Lunajia We would like to thank you for taking the time to comment your stay at the Palace. We took good note of your disappointment concerning our staff and are very sorry to hear that you didn’t receive the treatment you expected. We continuously strive to meet your needs and expectation. Therefore your feedback is very important for us.... More 

Senior Contributor
33 reviews 33 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 1, 2014

A stay at the Hotel Palace is a Holiday for it self. Everything is perfect. The rooms are wonderful, decorated with taste and very clean. The food is very nice, the wine list just as appropriate. The bar - especially when with live music - they place to be. We enjoyed it and will go back. Thank you Mr. Scherz... More 

Was this review helpful? Yes 1
RBour, deputy Manager at Gstaad Palace Hotel, responded to this review

Dear Slowdiver72 Thank you very much for your nice words, we really appreciate them and it will be a pleasure to share your comments with our staff. We are very glad that you enjoyed your stay at the Gstaad Palace and now we look forward to welcoming and pampering you soon again to be able to give you another time... More 

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Additional Information about Gstaad Palace Hotel

Address: Palacestrasse, Gstaad, Saanen 3780, Switzerland
Location: Switzerland > Canton of Bern > Saanen > Gstaad
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Gstaad Palace Hotel 5*
Number of rooms: 124
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Hotel Style:
#4 Family Hotel in Gstaad
#4 Business Hotel in Gstaad
#5 Romantic Hotel in Gstaad
#5 Luxury Hotel in Gstaad

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