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Gstaad Palace Hotel

#6 of 21 Hotels in Gstaad
Certificate of Excellence
Palacestrasse, Gstaad, Saanen 3780, Switzerland
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1 room 1 guest
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170 Reviews from our TripAdvisor Community

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Traveler rating
    129
    24
    9
    5
    3
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39
67
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15
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (21)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (49)
All months
Toronto, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is truly magical. We came to Gstaad as a part of the Roy Emerson tennis weeks, and the rooms, service, food, spa and ambiance were one of a kind. The program created by Roy in conjunction with the hotel is also worth mentioning given what a well organized, enjoyable and unique experience it was. The hotel has a... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Jacqueline H Thank you so much for your nice words. Comments are always welcome and pure motivation. We are very glad you enjoyed your stay and plan to come back. We look forward to pampering you again during your next stay at the Gstaad Palace. Best Regards GSTAAD PALACE Romuald Bour Manager More 

Hong Kong, China
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent a week at the Palace with my grandchildren age 5 and 7. It went very very well with their rooms decorated with pretty soft toys, children bathrobes and slippers and delicious meals being served by restaurant staff at 7pm every day. A hotel dedicated playroom full of toys and the latest Legos with a young, multilingual attendant keeping... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “FrancoisC1234” Thank you very much for your nice comment. We are glad that you and your grandchildren had a fabulous stay and enjoyed the kids animation and the playroom. Our little guests are also very important for us. We look forward to pampering you and your family soon again at the Gstaad Palace. Best Regards GSTAAD PALACE Romuald Bour... More 

Geneva, Switzerland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 22, 2015

From the first moment at the Hotel to the very last our visit can be summarized by one word: Perfection. The service is just excellent. We were greeted with utmost politeness and open arms. The staff does not act pretentious: you always receive such a warm welcome the minute you walk into the lobby, and every member of the staff... More 

Was this review helpful? Yes 2
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear "ghcomments" What a nice comment! Thank you very much for you wonderful words which will motived our staff even more. We are very happy you had a good time at the Gstaad Palace and look forward to pampering you very soon again. Sincerely GSTAAD PALACE Romuald Bour Manager More 

Lisbon, Portugal
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 19, 2015

Gstaad is a special sky experience. Ski is nice but not comparable to many other places in a 100 km radius. Beautiful – really beautiful – place. But then there is the overall experience. If you want to ski this is not the best place to go. If you want to see and be seen, then this is the place... More 

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Geneva, Switzerland
Level Contributor
187 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 414 helpful votes
5 of 5 stars Reviewed July 19, 2015

Why we did not stay in Gstaad Palace earlier ? This Palace is a true finding, a jewellery inside the Swiss Palaces, an awesome and exceptional one !!! My wife, our 9 years old son and myself stayed in Gstaad Palace for a week end, during 18-19th of July 2015. It was our first stay in this Palace but not... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear "otterboris" Thank you so much for sharing your nice and detailed comment. We are very glad that you enjoyed your stay with us. We really appreciate your words and regret that a few points disappointed you. Please be ensure we will do our best to avoid them to be able to let you appreciate you next stay even better.... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 15, 2015

I recently spent a long weekend at the Palace. I have visited this hotel during the summer on a number of occasions in the past, and always enjoy the mixture of quality, tradition, simplicity -- and the glorious alpine environment! The restaurant staff in particular deserve mention; the food and the service were certainly the highlight of our stay. However,... More 

Was this review helpful? Yes 2
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “LHReverywhere” Thank you very much for sharing your comments. We are glad to see you enjoyed your stay, except the music. We changed the habits of our musicians and are very sorry for the inconvenience caused. We look forward to welcome you again at the Gstaad Palace for a quieter stay. Best Regards GSTAAD PALACE Romuald Bour Manager More 

Summit, New Jersey, USA
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 11, 2015

The hotel and staff are spectacular and pay attention to every detail. I got a bottle of champagne with a note from the family that runs the hotel in the evening and a cake with my name on it at dinner! We did the hamam experience that afternoon, it was wonderfully relaxing. I also had an oxygen facial that was... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear MissSiss1 Thank you very much for these nice words. We are very happy that you enjoyed your Spa experience, the excursion and all your stay at the Gstaad Palace. We hope you had an unforgettable birthday. We look forward to pampering you soon again before your next birthday. Kind Regards GSTAAD PALACE Romuald Bour Manager More 

Brisbane
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 5, 2015

This hotel is just amazing. It is not an ultra modern hotel but instead has charming and superior quality decor, unbeatable service, food to die for and the most amazing terrace, bar, pool, communal areas. We would visit again in a heartbeat. In summer, it is a little hot in the room as there is no airconditioning.

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear BrissyGirl28 Thank you very much for your nice comment. We are very happy to see that you really enjoyed your stay at the Gstaad Palace. We look forward to pampering you very soon again with a cooler weather and amazing food. Best Regards GSTAAD PALACE Romuald Bour Manager More 

Paris, France
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 22, 2015

We spend a week in Gstaad palace, and we were impressed by the friendliness of the staff, quality of the food and level of SPA facilities. We were on half board and both breakfast and dinner were tasty and high level. Staff at the ski room was professional and ready to help whenever you needed. View of the room was... More 

Was this review helpful? Yes 2
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Skurf Thank you very much for your nice words. We really appreciate your comments. Please be sure we will take better attention to you as Member of LHW club for your next stay. We look forward to pampering you again at the Gstaad Palace. Kind Regards GSTAAD PALACE Romuald Bour Manager More 

East of England
Level Contributor
122 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed March 22, 2015

We stayed in a standard double room at the Palace which was compact but very well furnished. Beds comfortable; everything well maintained. Small indoor swimming pool and small outdoor jacuzzi pool with amazingly strong jets - great fun! Pool and jacuzzi immaculately clean. One major negative for me: the indoor pool did not open until 08:30. I swim every morning... More 

Was this review helpful? Yes 4
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Supermummy, Thank you very much for sharing your experience. We appreciate your comments regarding your stay at Gstaad Palace and all your good region advices. We are very glad that you enjoyed your holidays. We look forward to serving you soon again at the Gstaad Palace and pampering you in our restaurants. Best Regards GSTAAD PALACE Romuald Bour Manager More 

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