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All 22 Gstaad hotels

Gstaad Palace Hotel

5.0 of 5 Hotel   |   Palacestrasse, Gstaad, Saanen 3780, Switzerland
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Ranked #5 of 22 hotels in Gstaad
Certificate of Excellence 2013
A recent review
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112 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
London, United Kingdom
Top Contributor
124 reviews 124 reviews
41 hotel reviews
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed March 9, 2014

I am sure that, like us, you are considering the "other" Palace hotel in the land of chocolates and cuckoo clocks = the Palace Hotel in St Moritz. So how do both compare? a) service: Gstaad Palace is friendly & attentive.. St Moritz Palace is cold & arrogant b) decor: Gstaad P is full of open fireplaces & warmth.. St... More

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New York City, New York
Top Contributor
70 reviews 70 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 23, 2014

I stayed ten days at the Palace in January. I was scared at first as I remember this hotel 40 years ago and its reputation of stuffy, snobby and selectively efficient depending on who was the guest. I must say that I was agreeably surprised and overall very satisfied with my stay at the Palace. First the rooms & bathrooms... More

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Wilmington, Delaware
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 11, 2014

My family stayed in a suite at the Gstaad Palace from July 10-14 and we had the most wonderful time. Everything at the hotel was perfect. At check in everyone we met was friendly and helpful. They provided everything we needed as soon as we asked: directions, restaurant recommendations, a shop to buy some warmer jackets. Our room had just... More

Was this review helpful? Yes 1
New Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

I spent 3 nights of my honeymoon in Gstaad Palace. We loved our stay there and my wife was over the moon the entire time. The Champagne we received on arrival as a wedding gift might have been a factor. We had a great time over-all. The service was excellent and the rooms were really nice - if a little... More

Was this review helpful? Yes 1
Top Contributor
80 reviews 80 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 26, 2013 via mobile

I have been here since i was a child it is an institution . Just about to celebrate its 100 year anniversary it remains one of the best resort hotels in switzerland . The staff are very attentive never forget a face and will do all they can to make your visit extra special ! Well done Palace here is... More

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Dublin, Ireland
Top Contributor
67 reviews 67 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 12, 2013

This review is of 2 restaurants in this hotel (although we did stay there) - there was no entry for them on Tripadvisor restaurant section so have to be file under 'hotel' review which would have preferred to have avoided as I concentrate purely on restaurant reviews. Having established that , firstly The Grand restaurant : Decor a bit dated... More

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Zurich, Switzerland
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 7, 2013

When I arrive at the Palace I feel home. The Staff is so nice and the Hotel is so beautiful. The family Scherz is taking care about the hotel in a very nice way. They are also present at the Hotel. The SPA is really big and after a fantastic day in the mountains you come back to the Hotel... More

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Vetraz Monthoux, France
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 31, 2013

We stayed there as a couple. The receptionist, the concierge, the housekeeping manager as well as all the staff that took care of us were quite professional and smiling. The room (deluxe room), recently refurbished, was nice and clean. The only minor drawback in this warm day was the lack of air con. The spa is a major asset -... More

Was this review helpful? Yes 1
Norwich, United Kingdom
Top Contributor
56 reviews 56 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 23, 2013

The room had a fantastic view of the mountains and the terrace would had have enough room for 6 cars. It was quiet both inside and out of the room. The bathroom was in 3 separate sections and there was a sitting area with sofas, chairs, chocolates and fruit. Everything was so clean. The food was good, as was the... More

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Zurich, Switzerland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 19, 2013

things that i have never experienced before happened on this trip: - my toilet was really dirty when i took my room - the cleaning lady left my room open after cleaning it - many things could have been stolen!!!! - they charged things on my bill that i never had!!! unbelievable... a big disappointment!!!

Was this review helpful? Yes 3
RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review

Dear Sir, Dear Madam, We take your comment very seriously and we sincerely apologize for the inconvenience. Please be assured that we informed our Housekeeper regarding so that similar uncomfortable situations never happen again in the future. We also checked your bill and there is absolutely no sign of any cancellation which means you paid everything on the bill. As... More

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Additional Information about Gstaad Palace Hotel

Address: Palacestrasse, Gstaad, Saanen 3780, Switzerland
Location: Switzerland > Canton of Bern > Saanen > Gstaad
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 22 hotels in Gstaad
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Gstaad Palace Hotel 5*
Official Description (provided by the hotel):
Over the years the Gstaad Palace has earned an unrivalled reputation for discreet, refined hospitality, and has always welcomed the most discerning international clientele. Set on a hill overlooking Gstaad, the resort is privileged to offer a breathtaking view of the majestic Swiss Alps. The 104 tastefully decorated rooms include 19 junior suites, 4 suites, 2 Tower Suites and the most luxurious and sophisticated three-bedroom Penthouse Suite ever built in an Alpine resort. ... more   less 
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