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Gstaad Palace Hotel

#6 of 21 Hotels in Gstaad
Certificate of Excellence
Palacestrasse, Gstaad, Saanen 3780, Switzerland
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Gstaad Palace Hotel
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155 Reviews from our TripAdvisor Community

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    117
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (21)
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Paris, France
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed March 22, 2015

We spend a week in Gstaad palace, and we were impressed by the friendliness of the staff, quality of the food and level of SPA facilities. We were on half board and both breakfast and dinner were tasty and high level. Staff at the ski room was professional and ready to help whenever you needed. View of the room was... More 

Was this review helpful? Yes 1
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Skurf Thank you very much for your nice words. We really appreciate your comments. Please be sure we will take better attention to you as Member of LHW club for your next stay. We look forward to pampering you again at the Gstaad Palace. Kind Regards GSTAAD PALACE Romuald Bour Manager More 

East of England
Level Contributor
124 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed March 22, 2015

We stayed in a standard double room at the Palace which was compact but very well furnished. Beds comfortable; everything well maintained. Small indoor swimming pool and small outdoor jacuzzi pool with amazingly strong jets - great fun! Pool and jacuzzi immaculately clean. One major negative for me: the indoor pool did not open until 08:30. I swim every morning... More 

Was this review helpful? Yes 2
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Supermummy, Thank you very much for sharing your experience. We appreciate your comments regarding your stay at Gstaad Palace and all your good region advices. We are very glad that you enjoyed your holidays. We look forward to serving you soon again at the Gstaad Palace and pampering you in our restaurants. Best Regards GSTAAD PALACE Romuald Bour Manager More 

London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 15, 2015

My partner and I visited Gstaad this weekend and we have had a fabulous time. We absolutely love the hotel, which despite being reassuringly expensive, is steeped in history and has a wonderfully old school feel about it. We both feel it has been a privilege to stay here. The room, spa, service and restaurants are all of a standard... More 

Was this review helpful? Yes 2
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear GLSL Thank you very much for your nice feedback. It’s always a pleasure to read nice experiences. It was also a privilege for us to welcome you at the Gstaad Palace. We are very glad to see how fabulous your stay was. We look forward to welcoming you very soon again to enjoy another memorable trip. Kind regards GSTAAD... More 

Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 5, 2015

First class 5 star hotel, owned and managed by a family to the highest possible standard of the industry today. This is one of the 4 or 5 last luxury hotels still owned by the family of the founders at the begining of the 20th Century. The food is fabulous, the service second to none with many of the same... More 

Was this review helpful? Yes 1
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Mr Francois C1234 Thank you for your nice feedback and for sharing your experience. We are proud to see that the Palace is one of best luxury hotel for you. We look forward to serving you at the Gstaad Palace very soon for your next fabulous stay. Kind Regards GSTAAD PALACE Romuald Bour Manager More 

Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed February 19, 2015

We just had a fantastic first trip to Gstaad staying at the Palace hotel, which helped to make our memories excellent ones. We spent 7 nights/8 days in a 2-bedroom junior suite, which was beautifully and elegantly appointed. It had lovely views over Gstaad, and was very comfortable and warm, especially the beds! It was a tough choice deciding which... More 

Was this review helpful? Yes 4
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Family Hoongy, Thank you so much for your lovely comment and for choosing the Gstaad Palace. We really appreciate that you share all the experiences you had with us. Our Team will be even more motivated after your nice words. We are very glad to be part of you Happy memories. We look forward to welcoming you and your... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

I visited the Gstaad Palace with a group from Parmigiani for the Balloon Festival. The room was fantastic, the reception staff extremely helpful, concierge polite (even at the small hours of the morning), breakfast exactly how I ordered brought to my room on time with more than enough food/drinks. The in-room facilities were excellent with everything you could need for... More 

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RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear SAP89, We really appreciate your comments regarding your stay at Gstaad Palace. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. We don’t have coffee or tea in the room but our room service is always at your disposal. We hope that... More 

Brooklyn, New York
Level Contributor
130 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 27, 2015

A beautiful grand old hotel located high above Gstaad. The pool and spa are top notch. The rooms are old school Swiss is style. Generous bathroom sizes and very comfortable beds. No control over room temperature so you often found yourself roasting! and few plugs were found in rooms. The bar is loud and crowded on the weekend nights. This... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Heather S. We appreciate your comments regarding your stay at Gstaad Palace. It is always a pleasure to receive positive feedback. Concerning the temperature in the room, you can be sure that we will take particular attention to this point for your next stay to be able to satisfy you completely. In the meantime we would like to thank... More 

Princeton, New Jersey
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 24, 2015

Gstaad Palace is an amazing hotel with "take-your-breath away" views and facilities. The service is outstanding and the food excellent. The prices are high even for Switzerland (pressing two suits cost 90 CHF (~$100)). Be careful though with your reservation. We had a CONFIRMED reservation for a room and was contacted about a week before our arrival that they had... More 

Was this review helpful? Yes
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear RWL08540 Thank you for taking the time to share your feedback. It’s always a pleasure to receive nice comments Concerning your reservation, we remember very well the confusion. There was a misunderstanding with rates because you were part of a group. We hope to have the pleasure to welcome you soon again at the Gstaad Palace. Kind Regards Romuald... More 

London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 18, 2015

I was there with my girlfriend for a drink on a quiet evening... What a disaster!!!! We got 2 cocktails both were just awful and served in the wrong glasses...if only the barman's skills could shine as much as his beautiful white jacket!!!.. Even in London's worse bar one gets peanuts or crisps..well we did not.. And then comes the... More 

Was this review helpful? Yes 1
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Mr Gordon R. We would like to thank you for taking time to share your opinion. We are sad that you didn’t enjoy your visit at the Palace.Your feedback is very important to us and we took good note of your comments regarding the bar. You can be sure that we will take particular attention to these points to... More 

Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed January 13, 2015 via mobile

staying in Gstaad for a few days in one of the top 3 hotels as rated by tripadvisor I wanted to experience the Palace as well. So we went on a walk and wanted to eat something in the afternoon. Reception at entrance was very reserved and we were asked to leave coats before entering the bar. We ordered a... More 

Was this review helpful? Yes 1
RBour, General Manager at Gstaad Palace Hotel, responded to this review

Dear “Bobfu” We would like to thank you for taking time to share your comments with us. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Therefore your feedback is very important to us. We took good note of your comments and we apologize for this bad experience. We... More 

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