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Gstaad Palace Hotel

#6 of 20 Hotels in Gstaad
Certificate of Excellence
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Palacestrasse, Gstaad, Saanen 3780, Switzerland
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1 room 1 adult
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Gstaad Palace Hotel
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183 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We just came back from 5 perfect days. The Palace is the grand dame of the mountain Swiss hotels. Impeccable service and decor. The same family and the same traditions still rule. Whatever the guest desires - he shall have. This was a ski vacation for us, we got incredibly lucky with the weather, tons of snow. The concierge arranged... More 

Helpful?
Thank danixnyc
Cagliari, Italy
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I spent few days at Gtaad Palace and I had a really unique and unforgettable experience!!! The hotel is a located in the highest part of Gstaad with a fantastic view; the rooms renovated are very comfortable.. The food and service, in general, are absolutely outstanding. The SPA: one of the best SPA ever seen!!! Perfect for family and couple!!!

Helpful?
1 Thank cristm
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear "Cristm" Thank you very much for your nice words. We are very happy to see how much you enjoyed your stay, the view, the restaurants and the SPA and are glad you shared your experience with us. We look forward to welcoming and pampering you very soon again at the Gstaad Palace. Best Regards GSTAAD PALACE Romuald Bour Director More 

Paris, France
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had booked a suite for 3 nights. When we arrived, the suite was a perfect temperature..but it got warmer and warmer during the night until it was like a sauna and we didn't sleep all night because of this. We thought the heating was controlled by the hotel as we hadn't seen a button to turn up or down... More 

Helpful?
Thank Kristine M
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “Kristine M”, Thank you very much for your feedback and explanations. We are very sorry to hear that you didn’t enjoyed your stay at the Gstaad Palace. Unfortunately we had problems with the heating system during your stay but we fixed it now. We took good note concerning your comment about the lights instruction for the room. Please rest... More 

Hong Kong, China
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A 4-night stay of perfection, with fabulous service, great accomodations, excellent food in 4 different restaurants, and all our needs anticipated and satisfied. This is one of the last 5-star hotels in the world owned and managed by the same family for generations, and one can tell. There are many great luxury hotel chains today, which manage luxury properties, but... More 

Helpful?
Thank FrancoisC1234
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “Francois C123” Such a nice comment! Thank you very much for your nice words and compliments. We will share your feedback with our team, who I am certain will be encouraged by your remarks. We are glad to see that you enjoyed your stay here and we look forward to welcoming and pampering you soon again at the Gstaad... More 

Singapore, Singapore
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 3, 2015

The staff are on point, all the time. Always on hand and ready to help with fantastic service and smile on their lips. I really enjoyed my stay here, as will anybody who has the appetite and budget to come to Gstaad and stay at its most luxurious/famous hotel, the Palace! Some notes: - the food is fantastic, although you... More 

Helpful?
Thank Danielnjoo
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “Danielnjoo” Such a nice comment! Thank you very much for your feedback and all these descriptions. We will share your experience with our team, who I am certain will be encouraged by your remarks. We are glad to see that you enjoyed your stay here and we look forward to welcoming and pampering you soon again at the Gstaad... More 

Milan, Italy
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 22, 2015

We have spent a week at the Palace last summer. A family holiday with our children. It is simply magic how this hotel combines the timeless elegance of a true "Great Gatsby" atmosphere with a natural touch of kindness offered by each member of the staff. The hotel is magnificent and perfectly maintained, The rooms boos unique taste and comfort.... More 

Helpful?
Thank AE C
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear AE C Thank you very much for your nice words and wonderful description. We are very happy to see how much you enjoyed your stay with us. We look forward to welcoming and pampering you very soon again at the Gstaad Palace. Best Regards GSTAAD PALACE Romuald Bour Manager More 

Scranton, Pennsylvania
Level Contributor
92 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 13, 2015

HOTEL: Outstanding welcoming high end prompt large deluxe room with balcony. Our first visit, 3 nights, you can get used to 5 star family run hotel, but will go broke.( only experienced 5 star in the US, like Plaza, Naples Ritz Carlton ). ROOM: well appointed large room, real Orchid plant, organic fruit and muffins daily, spring water bottle each... More 

Helpful?
Thank todayisthebest
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear “Todayisthebest” Thank you very much for your nice feedback , objective and complete description about the Palace and Gstaad. We are very glad you enjoyed your stay with us even if it needed sterilization after the cow walk. Thanks again for sharing your experience on tripadvisor. We look forward to welcoming you soon again at the Gstaad Palace. Best... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 3, 2015

I travelled with an elderly friend who uses crutches and occasionally requires a wheelchair and help with getting in and out of cars. The Hotel does have a magnificent vintage 1939 Rolls Royce Silver Spirit and delighted her with trip to the Pharmacy in it. Getting in and out of it for daily use was difficult, however. The housekeeping became... More 

Helpful?
Thank Marios P
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Marios P We would like to thank you for your words. Your feedback is very important to us . We took good note of your comments regarding the housekeeping, and the check in. Please rest assured that we are taking the appropriate measures to avoid these problems and we will take the opportunity to give a better service in... More 

Hove, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 3, 2015

The best location in the village. Lovely views over mountains. Great SPA. They run a shuttle into town and have a great tennis tournament every summer. Nice hotel not too far up the hill, just doable to walk it. Gstaad is a lovely quiet place in summer and a great ski place in winter.

Helpful?
Thank MariaOwen_Brighton
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear MariaOwen_Brighton, Thank you very much for your nice words. We are glad you enjoyed your stay in Gstaad and at the Palace. We look forward to welcoming you next time in winter for the ski season. Best Regards GSTAAD PALACE Romuald Bour Manager More 

Toronto, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 12, 2015

This property is truly magical. We came to Gstaad as a part of the Roy Emerson tennis weeks, and the rooms, service, food, spa and ambiance were one of a kind. The program created by Roy in conjunction with the hotel is also worth mentioning given what a well organized, enjoyable and unique experience it was. The hotel has a... More 

Helpful?
Thank Jacqueline H
RBour, Manager at Gstaad Palace Hotel, responded to this review

Dear Jacqueline H Thank you so much for your nice words. Comments are always welcome and pure motivation. We are very glad you enjoyed your stay and plan to come back. We look forward to pampering you again during your next stay at the Gstaad Palace. Best Regards GSTAAD PALACE Romuald Bour Manager More 

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