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All 63 Lucerne hotels

Radisson Blu Hotel, Lucerne

4.5 of 5 Hotel   |   Lakefront Center, Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
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81%
Ranked #15 of 63 hotels in Lucerne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Anushka S
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405 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Good location next to train,boat n bus stations.room was nice n spacious.very good service from reception especially Patrick who checked us in.only flaw was frm the restaurant service where sme lady staffs were more inclined to look at their convenience rather than the guests' comfort.

Was this review helpful? Yes 1
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you very much for taking your time to rate the Radisson Blu Hotel, Lucerne. We're so pleased you had a good stay, we will share your kind words with the team here. It’s really disappointing to hear that on the other side our service at the restaurant didn't convince you. We can only apologise for your experience... More

Acharacle, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

If you are arriving in Lucerne by train this hotel is perfect...right next to the station. The rooms are large, comfortable & clean. Staff were pleasant & helpful. Good selection of Malts in the lounge Only negative was that after arriving back at the hotel in the evening (after a football match...'Mon the Saints!) there was no room service...a club... More

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, we are so pleased you had a good stay, thanks for sharing your feedback. It means a lot to the team to know our hard work pays off but it’s also disappointing to hear that whilst we strive to offer our guests the best "Yes I can" service, on this day you mentioned above something went wrong. We... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there for its good location. Walking distance to old town. Lots of restaurants surrounding. Quite disappointed staying in the second floor room facing the trees when what we requested is the lake view. Cant see the lake coz its being blocked by the trees. There's a Thai restaurant nearby the hotel has got delicious Thai food.

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you very much for your feedback. During summer the Radisson Blu Hotel, Lucerne is highly in demand because of it's good location. That's why usually we're almost fully booked and therefore we're not able to comply with all requests. Of course we're always doing our best to meet the expectations and if there had been an lake... More

Lucerne, Switzerland
1 review
3 of 5 stars Reviewed 1 week ago

Some of the services provided were not at the level previously experienced. Breakfast was good, but service during that period was lacking- asked to sit in the back of the dining room for no apparent reason, the next guests were seated right up front (where I wanted to sit).

Review collected in partnership with Radisson Blu Hotels

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you for rating the Radisson Blu Hotel, Lucerne. It's a great pity our service didn't meet up to your expectation. We are working hard to deliver a perfect service and we always try to satisfy all our guest. We hope that next time you visit us we'll be able to convince you again with our "Yes I... More

Los Angeles, California
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing hotel with great location and service!!!!! We had a great time here with great service! We were able check in early and have a late check out. We had two side-by-side rooms with a lake view. We would absolutely book here again!!!!!!!!!!!!

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you very much for taking the time to rate the Radisson Blu Hotel, Lucerne. We're pleased to hear that you enjoyed your stay that much and we are looking forward to having you here as our guests again as soon as possible. Kind regards M. Conzelmann More

New Delhi, India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It must be 5 stars. Only missing pool Very good staff. Helping.polite.best in all Europe Room size very. Big. We're staying with kid. Break fast menu very good Steam room and gym was good too Very near to train and boat station Only missing point. Very few staff to take your Bags to your room. Indeed. Took one hour to... More

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you very much for being so kind to rate the Radisson Blu Hotel Lucerne. It is always helpful to get a detailed feedback we can work on. Like this we get the opportunity to improve our "Yes I can" Service and to ameliorate our weak points. We are sorry you had to wait for your luggage for... More

Melbourne
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Modern hotel in a great location in Lucerne. 5 mins walk to the train station, museum and waterfront. The rooms are spacious and newly furnished with a good look and feel. The bed was comfortable and the room was quiet - no noise from other guests. My room had a view of the mountains which was spectacular morning or night.... More

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you so much for rating the Radisson Blu Hotel Lucerne. It's very important for us to get a detailed feedback in order to improve our "Yes I can" Service and to read that our guests enjoyed their stay at our hotel makes us very happy. We hope we can welcome you here again very soon. Kind regards... More

New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has an outstanding location. The rooms are nice. Their breakfast is sumptuous. The rooms are comfortable. We needed a triple room which was well appointed. Overall good hotel , highly recommended. If they can solve for providing rooms for morning incoming overnight flights it would be great

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M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you so much for taking your time to rate us. It's a pleasure to read your feedback and it's nice to see that you enjoyed your stay that much. We try to have our rooms prepared as soon as possible but especially during summer our hotel is almost fully booked and for that reason we usually need... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The best hotel we had stay so far in this Europe trip. The room were big and beautiful laid out and the colours matches very well. Toiletries were good. The breakfast spread were very good and certainly with good quality. Service were prompt and very polite. Room comes with wifi too. Only a small improvement required - they don't have... More

Was this review helpful? Yes
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you very much for your great rating of the Radisson Blu Hotel Lucerne. It's always a pleasure to see that our guests enjoyed their stay at our hotel. The whole team works hard to deliver the best "Yes I can" Service and it's like a gift to us to get a good and detailed feedback. We hope... More

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cannot rave enough about this hotel. Excellent property, excellent service, excellent location, good food, good bar. The staff were kind enough to upgrade me for free to the junior suite. I pretty much paid for a double room but ended up staying in a apartment almost. Views were excellent as I had the lake view. Just a few minutes walk... More

Was this review helpful? Yes 1
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear guest, thank you so much for taking your time to rate the Radisson Blu Hotel, Lucerne. It's very pleasant that you enjoyed your stay at our Hotel that much. The whole team is always eager to deliver their best "Yes I Can" Service and it's like a gift to us to get such a great feedback. We hope you... More

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Additional Information about Radisson Blu Hotel, Lucerne

Address: Lakefront Center, Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
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Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson

138 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#11 Family Hotel in Lucerne #13 Luxury Hotel in Lucerne #16 Business Hotel in Lucerne #17 Romantic Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 
Number of rooms
189

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