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Hotel des Alpes

#16 of 69 Hotels in Lucerne
Certificate of Excellence
Furrengasse 3, Lucerne 6004, Switzerland
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Hotel des Alpes
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Hotel des Alpes
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538 reviews from our community

Traveler rating
    163
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    79
    35
    11
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101
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cagayan de Oro, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a triple room facing the Kapellbrucke and the mountains beyond. Amazing to wake up to a view like this! Service was excellent as well- we had a minor issue with the complementary Tell pass of the Luzern tourism board and the front desk was able to assist us in sorting it out. They also helped us with... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Hotel des Alpes’ prime location is among its best features. The furnishings and premises are a bit dated but serviceable. Our river-view room with balcony (well worth the modest additional cost) was clean and well-appointed, with an upgraded bathroom. The restaurant was mediocre, though breakfast was quite good. Wifi access was somewhat inconvenient because each device’s passcode had to... More 

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Tampa, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved our stay at this hotel. The staff were all very nice, helpful, and accommodating during our 3 night stay. Room was tidy, clean, and bigger than most European rooms I've had. We had a 5th floor balcony view, which delivered the most beautiful, fairy tale views of the Alps, walking bridge, and city of Lucerne. Roomy balcony was perfect... More 

Was this review helpful? Yes 1
Vevey, Switzerland
Top Contributor
73 reviews 73 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been back several time to this hotel. My reasons? - Great location in old part of the city and few minutes away from all major attraction in Lucerne - Excellent friendly service - Very good food - Smiling and helpful staff (in every are of the hotel from front desk to restaurant) - Functional bedrooms (including internet and... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms have a great view of the Chapel Bridge and the Jesuit Church across the river. Rooms were pretty small but we had a comfortable 2 nights stay. The location is great because it isn't too far from the station and it's quite close to all the main attractions in the area. We didn't know however that the hotel... More 

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Waverly, Alabama
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The only thing that saves the hotel is the view. We stayed 2 nights. The first night my daughter found a used q-tip in her bed. To the hotels credit the room was clean when we returned from shopping and we had a very lovely note with a box of chocolates to ammend the housekeeping mishap. The rooms are dated... More 

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Moscow, Moscow City, Russia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

I've stayed in this hotel many times (mostly in summer), and each time I enjoy staying there. The hotel is in an old building but, as I can see, many renovations have already been made, which is, of course, very good: renovations in the bathroom, they changed the windows.. etc. There is no air conditioning in the rooms, so in... More 

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Amsterdam
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2015

Take a room with a view of the river! It is worth it given the unbeatable perspective on the Chapel Bridge. The hotel has all the trademarks of a high quality Swisss hotel, comfortable beds, convenient bathroom, good wifi (different passwords for different devices though). Check-in / checkout efficient. Friendly and helpful staff. Good breakfast, which is included.

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New Delhi, India
Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 9, 2015

I recently stayed at Des Alpes for a couple of days with my wife and I must say that the location of the hotel did impress me at while booking and during our stay. However, the room that we were given was pretty shady and towards the end of the hotel with no view of lake. It seemed claustrophobic and... More 

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 24, 2015

We stayed just one night. The hotel has a great location. We had a noisy room in which we could hear the neighbours comung and going during the night, cleanliness could be improved, old style furniture. Good for a very short stay

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