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Hotel des Alpes

#22 of 70 Hotels in Lucerne
Certificate of Excellence
Furrengasse 3, Lucerne 6004, Switzerland
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1 room 1 guest
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633 Reviews from our TripAdvisor Community

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Traveler rating
    186
    294
    99
    38
    16
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124
315
47
20
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (633)
  • Mar-May only
    (122)
  • Jun-Aug only
    (272)
  • Sep-Nov only
    (166)
  • Dec-Feb only
    (73)
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Cairo
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Being close to the train station, the best part about the hotel is the location, nothing but. The rooms are unbelievably outdated, think fifties! No air conditioning in the room, the safe is a joke and the room decoration especially the ceiling is screaming poor taste. I am a frequent traveller, and this hotel by far stands out as old... More 

Was this review helpful? Yes 1
Bournemouth, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our second holiday at Hotel des Alps again just a short hop from the station on arrival reception staff very helpful,we stayed on the fifth floor with a room overlooking the river & mountains some fantastic views to wake up to, the room was very good and after a day out on return the room was always clean... More 

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Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Looking over a noisy alley with construction beginning shortly after six a m . no air cond, tiny rooms, no tv guide, very few amenities. breakfast ok and location good but hotel facilities need serious work.

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Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

during our 3 day stay at the hotel, my husband was bitten by some insects on the extra bed, we found couple of them also on the main bed. We informed the hotel and they moved us to a new room for the last night. They said they will investigate the room. couple of days later, all my family members... More 

Was this review helpful? Yes 3
Adelaide, Australia
Level Contributor
156 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived here for a two night stay, to be greeted by a helpful and efficient member of the reception staff. Our travel agent had recommended and booked a river-view room for us. When we arrived at our allocated room on the fourth floor, we discovered that it was very small with a low sloping ceiling. It also had a small... More 

Was this review helpful? Yes 2
Adelaide, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel in close proximity to everything. Wonderful views overlooking River ( we had balcony) trains, buses, ferries all close by as are shops, restaurants. Hotel and our room very comfortable and supplied us 2 fans due to unusual heatwave. Nice helpful staff.

Was this review helpful? Yes 1
Banbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our third stay in this hotel. Great location very close to the Chapel Bridge and the river. Very convenient for the train and boat stations. All staff were very friendly and helpful. The breakfasts were good and the evening meals we had very good quality. The rooms can get very warm during hot weather, but there is a bedside fan... More 

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Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location on the Reuss River and close to the train station Breakfast was good. Free wifi and beautiful flowers with good atmosphere. It's nice to have coffee or lunch out under umbrellas beside the river.

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Rafz, Switzerland
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First impressions, so they say, are all important, and if that was all we'd had, this would be a much lower overall rating! I booked direct with the hotel rather than through Booking.com, which I usually do when making hotel bookings, mainly because a couple of hotels lately have asked me to book direct if I come back a second... More 

Was this review helpful? Yes 2
Perth, Western Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this hotel because of the location and we booked a room with a view. The location was fantastic, close to the station but in the old city, right on the lake. Our room had a fabulous view of Chapel Bridge and we were very happy. However, there was no air conditioning, just a fan and it was unusually... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Train station(10)
  • Chapel bridge(6)
  • Great location(6)
  • Reception staff(5)
  • Old town(4)
  • Very good(4)
  • River view room(4)
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393 photos of this hotel

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