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All 64 Lucerne hotels

Hotel Zum Weissen Kreuz

3.5 of 5 Hotel   |   Furrengasse 19, Lucerne 6003, Switzerland
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Ranked #34 of 64 Hotels in Lucerne
A recent review
4 of 5 stars reviewed 1 week ago
MariaPitri
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112 reviews from our community

Traveler rating
    27
    49
    24
    7
    5
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19
45
14
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was impeccably clean and welcoming. It's a short alley's walk away from the Reuss River and surrounded by tons of restaurant options. Although we did not eat at the hotel's restaurant, we read very good reviews about it and the prices seemed fair. We did, however, enjoy their complimentary breakfast in the morning and it was a scrumptious... More

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Falls Church, Virginia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a wonderful location! The staff is very polite and helpful. Personally I got a room with a private deck facing the roofs and the water... The breakfast was delicious! Good coffee and lots to choose from! I also must note, they live up to the "best pizza in lucerne" motto! Very good pizza! Don't forget to... More

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Bournemouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

We found this hotel quite quickly once we were in Lucerne and had been warned about the parking, which we managed to sort out easily with a 10 min walk from an underground car park. The family room was more than adequate in size for our brief visit with comfortable beds and good sound proof windows to keep out street... More

Was this review helpful? Yes 1
Birmingham
Contributor
18 reviews 18 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 5, 2014

Hotel is clean, friendly and beautifully located close to Lake Lucerne.many excellent restaurants and riverside cafés close by, in a maze of small streets and squares. Pedalo's on Lake Lucerne with fantastic panorama's. Typical buffet breakfast with plenty of variety, good value for a very expensive and exclusive location. Sat nav will get you to within 200 metres of the... More

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Helsinki, Finland
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 15, 2014

We'd just arrived from the Swiss Alps where the view from our room was the Eiger itself so I have to say we were disappointed with the room we got at this hotel which was more expensive than the one we had at the Alps. Not a fair comparison perhaps but let me elaborate. The hotel is located in the... More

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Geneva, Switzerland
2 reviews
1 of 5 stars Reviewed May 31, 2014

Noisy street, small room, broken TV, poor service for breakfast which was anyway not well furnished. Finally, we took a breakfast in the city, as the one proposed in the hotel was so... inexisting. We do not recommend this hotel unless you do not find something else.

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LiTaiPeLuzern, Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Mr. Jon M Thank you for taking the time to share your feedback with us. Having read your comments I would like to firstly apologise for the issues you had with our service for breakfast. I was however disappointed to hear that you were not able to fully enjoy your experience due to the points you mentioned. I would... More

Hamden, Connecticut
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 25, 2014

We had a terrific experience when we arrived, until we were told at 3am, after taking a shower, using the bathroom, and sleeping in the beds, that there was a mistake and we had to change rooms. We had to pack all of our luggage and move rooms in our pajamas after we were already sleeping. The guests were then... More

Was this review helpful? Yes 2
Mumbai, Maharashtra, India
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 9, 2014

we checked in to this hotel on the easter weekend and we were lucky to have the suite (502), which had a jacuzzi and a fireplace in the living room. Andrea at the front desk was extremely friendly and helpful. the location is just great, being in the old town of lucern with cafes and restaurants just down the walkway,... More

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LiTaiPeLuzern, Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear doggydogg_01 I was so glad to read that you enjoyed your recent stay with us at The Hotel zum Weissen Kreuz. Also thank you so very much for taking the time to leave this nice feedback. I was delighted to read that you enjoyed the facilities and the service that we provided you with and hope we will be... More

Geneva
Top Contributor
93 reviews 93 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 19, 2014

The welcome at the reception is synonymous with the rest of it. Just fine. The rooms we had were small but very clean and one misses nothing. Breakfast was rich and impeccable. My friend left here phone charger behind. They called me within one hour we left to ask whether we would pick it up otherwise they would send it... More

Was this review helpful? Yes 3
LiTaiPeLuzern, Manager at Hotel Zum Weissen Kreuz, responded to this review
Google Translation

Sehr geehrter Biddy_10 Wir freuen uns, dass Sie Ihren Aufenthalt in vollen Zügen geniessen konnten und bald wieder kommen möchten!... More

Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 4, 2014

Spent a night there last week, booking by phone the previous day. Lovely attendance on the phone, and same at the desk when I arrived. Speaking french or english. Had room 301, single, spacious bathroom, nice room, clean, airy, with a little terrace... could have a glimpse at the lake :-) Breakfast is included in the price, so is a... More

Was this review helpful? Yes 2
LiTaiPeLuzern, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear florebf Thank you so much for sharing your recent experience at The Hotel zum Weissen Kreuz! We are so delighted to hear that you had such a wonderful visit with us, and that our staff took such great care during you stay. . I have already shared your message with my team as a great reminder of what we... More

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Additional Information about Hotel Zum Weissen Kreuz

Address: Furrengasse 19, Lucerne 6003, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Zum Weissen Kreuz 3.5*
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Also Known As:
Zum Weissen Kreuz Hotel

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