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All 61 Lucerne hotels

Hotel Zum Weissen Kreuz

3.5 of 5 Hotel   |   Furrengasse 19, Lucerne 6003, Switzerland
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68%
Ranked #31 of 61 hotels in Lucerne
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 19, 2014
Biddy_10 Geneva
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104 people have reviewed this hotel

Traveler rating
    24
    47
    24
    5
    4
See reviews for
14
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Geneva
Top Contributor
81 reviews 81 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 19, 2014

The welcome at the reception is synonymous with the rest of it. Just fine. The rooms we had were small but very clean and one misses nothing. Breakfast was rich and impeccable. My friend left here phone charger behind. They called me within one hour we left to ask whether we would pick it up otherwise they would send it... More

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Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2014

Spent a night there last week, booking by phone the previous day. Lovely attendance on the phone, and same at the desk when I arrived. Speaking french or english. Had room 301, single, spacious bathroom, nice room, clean, airy, with a little terrace... could have a glimpse at the lake :-) Breakfast is included in the price, so is a... More

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LiTaiPeLuzern, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear florebf Thank you so much for sharing your recent experience at The Hotel zum Weissen Kreuz! We are so delighted to hear that you had such a wonderful visit with us, and that our staff took such great care during you stay. . I have already shared your message with my team as a great reminder of what we... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 8, 2013 via mobile

The hotel staff were friendly enough. The room was on the small side, but clean. The big issue for us was that there was no aircon, when we opened the windows it was a bit cooler, however the noise from downstairs then came through making it difficult to sleep. My mother in law was staying with us and stayed in... More

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Tracyeurotrip Thank you very much for taking the thime to share this detailed feedback on your stay with us via Tripadvisor. We appreciate your honest input and apologize you were dissappointed about the missing aircondition. We are unfortunatelly not allowed to install an airconditioning system as our hotel is a historic hotel directly located in the oldtown. Nice to... More

Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 2, 2013

The hotel location is good, but the room is just so so. We found out when we arrived that they had changed the rate for the hotel, actually to a lower rate. The hotel staff refused to adjust our rate to the new rate. We also asked for some help finding a TV station in English. They just told us... More

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Guest Thank you for your review of the hotel. We are honestly sorry for your challenges with the tv channels. Unfortunatelly at your time of stay the tv host changed all channels from cable to digital tv. So the english channels weren't available for a few days. We will keep your comments in mind as we constantly evolve to... More

Rio de Janeiro, RJ
Top Contributor
60 reviews 60 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 6, 2013

The localization of the hotel is excellent, very close to the train station and main attractions of the city. The hotel is quite charming and the reception staff is very collaborative, giving a very good support to the guests upon their requests. The italian restaurant conjugated with the hotel is excellent as well.

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Paulo Fernandez Thank you very much for your fantastic review of Hotel zum Weissen Kreuz in Lucerne. We were delighted to hear that you consistently enjoy your experience with us! Its such a delight to hear such nice words from our guests about our team! We are looking forward to welcome you in our hotel another time! Best regards... More

Riyadh, Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed August 24, 2013

Very Nice location, but noisy. No air conditioning and dead slow fans. Hotel Staff require hospitality training courses, though their restaurant (Chinese and Italian) experience was fine. In nutshell, I would prefer to look for better alternate.

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Hotelguest Thank you for taking time to the review the hotel. We are disappointed to hear that you had an experience with our front desk that left you unhappy. We will reach out to you to find out more information and determine who you interacted with to ensure that we share the feedback. Nice to hear you enjoyed the... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 5, 2013 via mobile

We were there for 2 nights and had two sleepless nights. Very small rooms and hot, we had to keep the windows open and it was too noisy to sleep. Staff were very friendly and tried to help but could do little. However location is great.

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our changes to our service and amenities and we will use your comments as we continue to evolve our guests' experience. As we are a historical hotel in the center of the oldtown we are unfortunatelly not... More

Curacao
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2013 via mobile

Modern small hotel in old historic Luzern. Near the railway station. We went by car and parking is a stroll of approx 10 minutes (with luggage) to the garage. Parking fee 20 francs for 24 hours paid in advance. Hotel is located in the pedestrian area, but our info is that it is possible to unload your luggage near the... More

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Hotel-Weisses-Kreuz, Assistant Manager at Hotel Zum Weissen Kreuz, responded to this review

Dear Hotelguest Thank you for taking the time to share this detailed feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed about the missing airconditioning. As we are a historical building in the center of the oldtown we are unfortunatelly not allowed to install an airconditioning system in the building.... More

San Jose, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 7, 2013

Just spent 2 nights in Lucerne at this property. Very well located in central Lucerne with very small rooms. The room was tired and very poorly lit. The front desk staff was friendly when approached but not very helpful. Could not help us with any plans on what to do in lucerne or surrounding areas. Took us over 15 mins... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

This is a very nice hotel. The room was a little small, narrow really. However the bathroom was very spacious. The hotel is situated within easy walking distance from the railway station. It is a little noisy in the evening but we found that by eleven o'clock things did settled. The staff were polite, friendly and very helpful. Breakfast was... More

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Additional Information about Hotel Zum Weissen Kreuz

Also Known As:
Zum Weissen Kreuz Hotel
Address: Furrengasse 19, Lucerne 6003, Switzerland
Location: Switzerland > Lucerne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Zum Weissen Kreuz 3.5*
Official Description (provided by the hotel):
Located near the river-in the historical city-close to railway station-ship terminals-shopping area-lake and museum. ... more   less 
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