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All 64 Lucerne hotels

Hotel Ambassador

3.0 of 5 Hotel   |   Zurichstrasse 3, Lucerne 6004, Switzerland
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Ranked #37 of 64 hotels in Lucerne
A recent review
4 of 5 stars reviewed 2 days ago
juliaduckduck HK
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111 people have reviewed this hotel

Traveler rating
    28
    44
    22
    12
    5
See reviews for
32
41
12
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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HK
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for 2 nights. The hotel is about 10-walk from the rail station but it's only 3-minute walk from the famous lion monument. Major sightseeing spots are also within walking distance.There's lift in the hotel and it's very important for travellers with big luggage like us. Staff were friendly. Room was spacious and comfortable and offered... More

Was this review helpful? Yes
CA
Top Contributor
70 reviews 70 reviews
40 hotel reviews
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed 1 week ago

I think the reviews of this place on TA are accurate. The only info I would like to add is the quad room was large, comfortable, and a solid value. I hope families with kids/ teens will find this info useful. We did not originally book a quad. We booked 2 doubles in the hotel next door. I was chagrined... More

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Perth and Kinross, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed July 19, 2014

Just back from a two night stay and can recommend this hotel!!rooms are spotlessly clean!! Reception staff were all very helpful and polite!!strange set up as when you have your breakfast you look down through a window into a shopping centre!! Found this a bit unusual but quirky!! Can recommend the boiled eggs for breakfast All in all not a... More

Was this review helpful? Yes 2
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi thank you for your nice Review. We are glad you had a good trip and taking good Souvenirs back home. Hopefully we can welcome you on another Occasion. With best Regards Ferdinand Zehnder and the Ambassador Team More

Dublin
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 13, 2014

We stayed here for 3 nights. The reception of us on arrival was very good and I must say the staff bothon the reception desk and working in the breakfast lounge were very friendly and helpful. The hotel has a security system for keys to room and the hotel. In a way, it is good to ensure safety of the... More

Was this review helpful? Yes
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi Thank you for your Review. We are sorry for the housekeeping. We shall look into that Problem. At this Moment are a littel short of staff in housekeeping department but this will be fixed soon. Hope to see you again Best regards Ferdinand Zehnder and The Ambassador Team More

New York
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 12, 2014

Arrived at the hotel by car. There was no place to park or even stand while checking into the hotel. I had to drop people off & circle around hoping to find them again to find out where to park the car. The parking is in the mall down the block, so if you stay here - that might help... More

Was this review helpful? Yes 1
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi thank you for your Review. Thank you for staying with us. We are sorry for our high Prices, due to the expesive cost of living here in Switzerland the Prices for everything is higher than other countries in Europe. We are glad you had a good stay with us and wish you a good summer. With best Regards Ferdinand... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2014

We stayed here 3 nights. It is about 10mins walk from the railway station and in a good location for the lake cruises and shopping/eating out in Lucerne. The hotel is very clean and quiet with free coffee/tea available all day. The breakfast was a very good continental buffet. All the staff were very friendly and helpful, booking tickets for... More

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DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi thank you very much for your review and superb feedback. We are pleased you had a good holiday in Lucerne and our Hotel Ambassador. I will pass on your comments for our lovely staff, they work very hard and give the best for our clients. Well hopefully we can accommodate you on another occasion. With best Regards Ferdinand Zehnder... More

Adelaide, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2014

We stayed for four nights using Lucerne as a base for day trips. The hotel is well located for the railway station and good supermarkets and shops are right next door. Very informative and helpful staff, excellent breakfasts and overall good value for money in Switzerland.

Was this review helpful? Yes 3
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your Review and nice comments. We are so happy you had a good time here in our City. We wish you can visit us again. Have a good summer With best Regards Ferdinand Zehnder and the Ambassador Team More

Haliburton, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 21, 2014

We had booked Hotel de La Paix hotel but were upgraded to the next door sister hotel, Ambassador which we loved. The hotel is located steps away from the heart of all the action in Lucerne, however our room was very quiet. The only sounds we heard (which we enjoyed) were the sounds of singing birds and church bells. After... More

Was this review helpful? Yes 2
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi thank you for your good and nice comment. We appreciate your feedback. It was a pleasure to park your car. Lovely rent a car. The Car Parking just next to our Hotel is very convenient (even it cost 25.-- per 24 hours). We hope you had a nice and safe return. Hopefully we can welcome you on another occasion.... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2014

We stayed here 2 nights on our recent trip through Switzerland, the location was great and the ladies at the reception always had a welcoming and genuine smile about them. The Breakfast was good with very generous hours and they allowed us to use the coffee machine through the entire day. We were there just before the Easter weekend, and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi thank you for your review and comments. Thank you for mentioning about the reservation procedure. We will look into the process. We sell only triple room for 3 Persons so should be the travel agent. However there must be a lack of communication within our systems and reservation. We love to hear that you have enjoyed your stay and... More

Bern, Switzerland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2014

We really enjoyed our stay. Staff very friendly & helpful, great location, rooms clean and a good size. Family room was great. And they gave us our welcome drink in our room when restaurant was busy (it was New Year's Eve). Above and beyond.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your comment. Our team works hard every day to provide the best service. We are sorry for not been able to offer you a table in our Restaurant “Lapin” it was fully booked in New Years Eve. We hope you can taste our food in your next visit. We are looking forward to welcome... More

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Additional Information about Hotel Ambassador

Address: Zurichstrasse 3, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ambassador 3*
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Also Known As:
Ambassador Hotel Lucerne

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you ... more   less 
Number of rooms
31

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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