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All 61 Lucerne hotels

Hotel Ambassador

3.0 of 5 Hotel   |   Zurichstrasse 3, Lucerne 6004, Switzerland
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Complimentary bottle of wine
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Ranked #38 of 61 hotels in Lucerne
A recent review
4 of 5 stars Reviewed January 6, 2014
Reviewstaketime Bern, Switzerland
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101 people have reviewed this hotel

Traveler rating
    26
    37
    20
    13
    5
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27
34
12
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Bern, Switzerland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2014

We really enjoyed our stay. Staff very friendly & helpful, great location, rooms clean and a good size. Family room was great. And they gave us our welcome drink in our room when restaurant was busy (it was New Year's Eve). Above and beyond.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your comment. Our team works hard every day to provide the best service. We are sorry for not been able to offer you a table in our Restaurant “Lapin” it was fully booked in New Years Eve. We hope you can taste our food in your next visit. We are looking forward to welcome... More

Brisbane, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2014

We stayed here 3 nights and the location was perfect for all Lucerne sights. The rooms were spotless and all the young ladies on reception were awesome in every way. Two of us are gluten and dairy free and they went out of there way to accommodate us which was greatly appreciated. If planning a trip yo a Lucerne well... More

Was this review helpful? Yes 3
DelapaixSwitzerland, Manager at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your nice Review. What a start in the new Year. We are working very hard on our product and are proud to receive so nice comments on behalf of our Team members. We hope you had a good and safe return to your home country and wish you a very good year. with best... More

Dunstable
Top Contributor
57 reviews 57 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 12, 2013

I have just returned from another mini break to the Ambassador Hotel in Lucerne!Since my last visit the owner Mr Ferdinand Zhender has refurbished many rooms,mine included!He has introduced a large plasma Samsum television with loads of channels.New furniture throughout ,with new bedroom furniture.New mattress and duva.The whole feel is very bright and comforting and gave me a lovely sleep... More

Was this review helpful? Yes 2
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your lovely comment. We are so glad you had enjoyed your stay again in our hotel Ambassdor. Indeed the new rooms have a very good feed-back from our clients. It seems the new matress are so comfortable that some of our clients nearly miss the breakfast which ends at 11 am... We hope you... More

Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2013 via mobile

The hotel is located 2 bus stops away from the main station or say about 5-10 mins walk. The view from the hotel is not great as it is surrounded by buildings. If you looking out for a good view I would suggest a hotel near the lucerne lake. The staff were helpful and the breakfast was great. Rooms are... More

Was this review helpful? Yes 1
Ferdinand Z, Manager at Hotel Ambassador, responded to this review

Grüezi thank you for your Review. We will pass on the comments to our staff. Hopefully you can make it again to Lucerne and our Hotel. With best Regards Ferdinand Zehnder and Ambassador Team More

Vijayawada, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 21, 2013

After staying in a pit hotel in paris, I wasn't expecting great from my travel agent. The hotel was fantastic. Check in was smooth.The room was big and tidy. wifi is good. Breakfast was good. Staff were very helpful in giving the directions to the local attractions. Its just a 10 minute walk from the train station. We took a... More

Was this review helpful? Yes 1
Ferdinand Z, Manager at Hotel Ambassador, responded to this review

Grüezi Thank you very much for your nice review. We are glad to read that you had enjoyed your stay with us. It is our goal to make our clients happy and it looks we had surprised you during your stay. Thank you again and we are looking forward to welcome you on another occasion. With best Regards Ferdinand Zehnder... More

christchurch
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 1, 2013

Excellent location for a stay in lovely Luzern, but would be pretty much at the bottom of places I have stayed. No air con. Just a tiny fan. The bed was pretty comfortable. Had a problem on our last night when a fuse or something blew and we had no power. The staff didn't seem to concerned. Had to shower... More

Was this review helpful? Yes
Ferdinand Z, Manager at Hotel Ambassador, responded to this review

Good day from Lucerne Thank you for your review. We are so sorry about the fuse. The Fuse did went off due to some electical guest device plugged in next to the bath room. Sorry fo the time it took. The Tecnician came only on the next morning to fixit. We are also sorry there is no air condition in... More

delhi
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 23, 2013

We stayed at this hotel for 2 nights .. the rooms r very small , not very clean.. No A/c in the rooms The location is good .. easy walking distance to the lake , shops , lion monument . Staff was ok.. The breakfast was not good... very limited choices.

Was this review helpful? Yes 1
Ferdinand Z, Manager at Hotel Ambassador, responded to this review

Grüezi thank you for your review. We are sorry that you had expected AC. We do not have Air Condition in our Hotel Rooms. Is a matter of a few weeks during the summer, otherwise the european weather is doing fine in Switzerland. Please let us know what missed on the breakfast buffet. We serve the swiss breakfast. Anyway we... More

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2013

Great location downtown near to all the sights of Lucerne. Simple, decent rooms. No air conditioning but windows that open fully. Very friendly staff (I engaged one woman on with the evening staff exclusively). Parking is not included but they can validate your ticket for the local municipal lot that makes it slightly cheaper per day. Parking lot is very... More

Was this review helpful? Yes
Ferdinand Z, Owner at Hotel Ambassador, responded to this review

Grüezi thank you very much for comment and good review. We do apologize for not having air condition. We provide fans for every room to make it during the hottest weeks in the year more comfortable. Thank you for your nice comments about our staff - we do have some pearls working in the hotel (everybody trying hard to give... More

Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2013

We stayed at Ambassador for a weekend. The location is quite central: very close to dying lion monument. We quite liked the service: the reception staff was very polite & helpful. I.e. they quickly arranged a private parking place for our bikes. The room itself ( we chosen "garden view" - the court view, as we though it would be... More

Was this review helpful? Yes
Ferdinand Z, Owner at Hotel Ambassador, responded to this review

Grüezi thank you very much for comment and nice review. I am sorry, we do not have air condition in our hotel; during your stay it was unusual hot - normally a case of 3-5 weeks in the year. I understand after a long bike ride you like to have a cool room. We hope to be able to welcoming... More

New Delhi, India
2 reviews
2 of 5 stars Reviewed July 21, 2013

We stayed in the hotel on our last visit to Switzerland. The hotel is pretty much centrally located. Very convenient access to the Lake, market and restaurants. Rooms are just average. But a particular female staff at the reception in the morning shift is rude!!! She really needs to learn to keep up to her job in the hospitality industry.

Was this review helpful? Yes
Ferdinand Z, Owner at Hotel Ambassador, responded to this review

Grüezi thank you very much for your review. Even not so nice review helps us to improve our services. I do apologize for the inconvenience and will look on to that subject. Hopefully we can welcome you on another occasion and make your morning with us the best. with best Regards Ferdinand Zehnder More

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Additional Information about Hotel Ambassador

Also Known As:
Ambassador Hotel Lucerne
Address: Zurichstrasse 3, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #38 of 61 hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ambassador 3*
Official Description (provided by the hotel):
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you ... more   less 
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