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The Hotel Lucerne

Certificate of Excellence
Sempacherstrasse 14, Lucerne 6002, Switzerland
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The Hotel Lucerne
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The Hotel Lucerne
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240 reviews from our community

Traveler rating
    176
    44
    11
    5
    4
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25
135
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Hotel Lucerne
See the most recent reviews
San Francisco, California
Top Contributor
72 reviews 72 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 22, 2014

We were initially hesitant because of the dark lobby when we arrived at night, but became comfortable at The Hotel, a renovated/repurposed building - very sleek and modern. We had a large room with a loft bathroom. Interesting design elements. While not right in the middle of the touristy sites of the lake/river, it is a short walk and adjacent... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 20, 2014

Beautiful hotel and staff. Situated right on the lake and an easy stroll into the city,as well as being near to the tourist attractions. Breakfast buffet is wonderful and you are not rushed by the staff. A great place to stay.

Was this review helpful? Yes 1
Dubai, Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2014

Was in luzerne for 2 nights wish we had booked for longer but next time I know where I am going back.. The hotels location was absolutely fantastic it was 2 blocks walking from the main train station which we used alot ..especially to go mount titlus ..and the boat right across from the train station which we used to... More 

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Bruetten, Switzerland
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 14, 2014

Close to the city centre it's the perfect hotel to stay in Lucerne. nice design, modern interior and very clean bathroom! It's maybe not the typical business hotel but I definitely would stay there again. It's also the perfect place to stay if you're in town for sightseeing, clubbing, concerts, restaurants ect. It's not a family hotel I would stay... More 

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Bangalore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 14, 2014

Do yourselves a favour, don't bother coming near this hotel. The reception is the only organised place in this hotel. Breakfast service takes 25 mins before waitress drops by, no buffet system you have to wait for service. Only 2 ladies when there are more than 15 tables to serve, they are trying...no bread as thy have not made any...... More 

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GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Chytra Thank you for taking the time to share your feedback. I wish you had a better experience at THE HOTEL while your stay and we apologize that we could not meet your and our expectations. There is nothing more important to us as to satisfy the desire of our guests and this is very conspicuous on the most... More 

San Diego, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 26, 2014

I love a good boutique hotel when it's done right...unfortunately this one isn't it. The rooms are themed by movies and the one we stayed in was a Junior Suite and had a murial of one of the love scenes on the ceiling, the whole room was painted black, kind of depressing after I while.I felt like I was in... More 

Was this review helpful? Yes 1
Basel, Switzerland
Top Contributor
96 reviews 96 reviews
59 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 9, 2014 via mobile

Coming from a hiking tour, we were still in our sports dress, when asking for a room at the reception. The receptionist was extremely friendly and very professional. She gave us a very good rate and a free up grade, as the hotel was not full. The Hotel is few minutes away from the Central station, the lake and the... More 

Was this review helpful? Yes 1
New Westminster, Canada
Top Contributor
107 reviews 107 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 7, 2014

This is a great little hotel find. First and foremost, for those of you coming by train, this hotel is only three blocks from the hotel so it is a quick walk to the hotel! Once you get to the hotel, you will be impressed. The lobby and restaurants are very nice! The rooms themselves are very nice. They are... More 

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Zurich, Switzerland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2014

Nice, small, cool centrally located boutique hotel. The design of each room is individual and unusual. Good amenities. Easy to reach old town, the famous bridge and Rosengaren Sammlung. Only bad thing is that it is quite costly given that breakfast is not included.

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 30, 2014

I am really surprised to read so many good reviews of this place. Perhaps I am the only one that paid a lot of money to stay here? The place is fine..but it is not 5 star, and it is not worth the money they ask for. The hotel boasts of being modern, but the furniture just looks cheap -... More 

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Mallowmars Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell on your and our quality demanding. It is definitely... More 

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