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The Hotel Lucerne

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Sempacherstrasse 14, Lucerne 6002, Switzerland
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1 room 1 guest
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262 Reviews from our TripAdvisor Community

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Traveler rating
    185
    54
    13
    5
    5
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27
149
11
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (262)
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    (68)
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All months
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had been there for 2 days and I wished to be more .. the employees were very helpful to help me to find a wheelchair and try to give me so many options .. thank u for making my stay as a good memory. The only disadvantage is the elevator was one and it was shared by the house... More 

Was this review helpful? Yes
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear kholoud S Thank you very much for your sincere feedback. We are happy you enjoyed your stay and hope you will be able to stay longer the next time. It is a fact, unfortunately, that due to the old building, there is no chance to build a second elevator. Our Housekeeping team is doing the best possible to avoid... More 

Bangkok, Thailand
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel was designed by world renowned Jean Nouvel and this is truly privilege to stay overnight at this property. The design and decorations are of high standard. Room n bathroom are spacious with fantastic ceiling. Bed and pillows are what u dream of. Underground restaurant is also ultra cool with how the light from outside allow to light up... More 

Was this review helpful? Yes 1
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Keng76 Thank you so much for your great feedback. We are happy and proud you enjoyed your stay at THE HOTEL. Hope to see you next time in Lucerne. Best regards, THE HOTEL TEAM More 

Almaty, Kazakhstan
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 19, 2015

Very good Hotel in the centre of Lucerne. Very nice staff who gave us a free upgrade to a very nice penthouse room with a fatalistic terrace. All people very attentive and friendly. Design is very cool and location is just perfect for a city trip to Lucerne.

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GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Robin270 Thank you very much for your feedack on Tripadvisor about your stay with us at THE HOTEL. We are happy to hear you liked our Desing by Jean Nuevel and a specially we are pleased to hear the you liked the performance our employee. We hopo to welcome your soon here again at THE HOTEL In Lucerne. Beste... More 

Sawbridgeworth, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 4, 2015

The room was very modern with good facilities. The staff were very attentive. The hotel is well placed for access to the lake and all amenities. The only drawback was that there was no gym but the 2 sister hotels have a gym and you have access to these

Was this review helpful? Yes
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Gusman68 Thank you very much for your nice feedback on Tripadvisor. We are glad you enjoyed your stay at THE HOTEL. It would be a pleasure for us to welcome you soon again in Lucerne. Best reageds P. Delea & Team More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 3, 2015

My travelling companions and I were upgraded to this hotel during a coach tour and we weren't sure what to expect. The hotel had a five star feel to it, the staff tried to come across friendly and helpful but something seemed lacking. All rooms in the hotel were quite dark including the bar and dining room. Our room had... More 

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Tassiegir Thank you very much for your Feedback on Tripadvisor about your stay with us while your visit in Lucerne. I understand your comment about the picture on the ceiling and the dark colors in our house. Normaly, guests which choose our hotel know what they expect and specially the design is one of the reasons they book with... More 

Fife, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2015 via mobile

Cannot fault our 2 night stay at The Hotel, from staff to the room to the location to the amazing food in Bambou. We were up graded to the pent house which certainly had the wow factor, we had mentioned it was our anniversary and Were welcomed with a note and a tasty box of chocolates, a lovely touch. Only... More 

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GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Kymbob Thank you very much for the great review of our hotel on Tripadvisor! We are glad that you enjoyed your stay in our Hotel and also the food in the Restaurant Bam Bou. We hope to see you again very soon in Lucerne. Beste regards P. Delea More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

Beautiful place with a lot of character, nice employees, over the top service, awesome culinary experience. i loved every part of it (even the price as i was lucky enough to get an upgrade which made my stay completely worth it) will probably come back just because i Loved it

Was this review helpful? Yes 1
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Gregori R Thank you very much for your nice Feedback on Tripadvisor. We are very happy to hear that you enjoyed your stay at THE HOTEL and looking forward to welcome you again in Lucerne. Best regards Pirmo Delea & Team More 

Paris, France
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed May 4, 2015

Pros: - Amazing interior design by Jean Nouvel, particularly the lobby and bar. - Location is 5mn walk from the train station, and walking distance to main attractions, facing a pleasant park Cons: - Rooms can be very different in color and size, number of windows, with or without bathtub, even in the same category. Make sure you enquire before.... More 

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Richard N Thank you very much for your feedback on Tripadvisor and for your choise to stay with us while your visit in Lucerne. We are very happy to get inputs like yours. Only with comments like that we can improve and get better. The Nespresso machine is now in every room. About the amenities like a toothbrush, we... More 

Zurich, Switzerland
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 29, 2015

We have been staying there for the first time and we have been positively surprised! Fancy rooms, view is not incredible but the rooms are nice. Service and management is very good. The Hotel is a very good place to stay for some nights.

Was this review helpful? Yes
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review
Google Translation

Guten Tag Joe M Herzlichen Dank für Ihr tolles Feedback auf Tripadvisor. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Beautiful place with great service! Alexandra from the staff was really nice, answered patiently to all our questions, guided us and was really helpful! Recommend this place, interesting and very special.

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Meshushelly Thank you very much for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Primo Delea More 

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