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The Hotel Lucerne

Certificate of Excellence
Sempacherstrasse 14, Lucerne 6002, Switzerland
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The Hotel Lucerne
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256 Reviews from our TripAdvisor Community

Traveler rating
    184
    49
    13
    5
    5
See reviews for
27
146
10
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
  • All months
    (256)
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    (68)
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    (74)
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    (71)
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    (43)
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

My travelling companions and I were upgraded to this hotel during a coach tour and we weren't sure what to expect. The hotel had a five star feel to it, the staff tried to come across friendly and helpful but something seemed lacking. All rooms in the hotel were quite dark including the bar and dining room. Our room had... More 

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Fife, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Cannot fault our 2 night stay at The Hotel, from staff to the room to the location to the amazing food in Bambou. We were up graded to the pent house which certainly had the wow factor, we had mentioned it was our anniversary and Were welcomed with a note and a tasty box of chocolates, a lovely touch. Only... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

Beautiful place with a lot of character, nice employees, over the top service, awesome culinary experience. i loved every part of it (even the price as i was lucky enough to get an upgrade which made my stay completely worth it) will probably come back just because i Loved it

Was this review helpful? Yes 1
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Gregori R Thank you very much for your nice Feedback on Tripadvisor. We are very happy to hear that you enjoyed your stay at THE HOTEL and looking forward to welcome you again in Lucerne. Best regards Pirmo Delea & Team More 

Paris, France
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 4, 2015

Pros: - Amazing interior design by Jean Nouvel, particularly the lobby and bar. - Location is 5mn walk from the train station, and walking distance to main attractions, facing a pleasant park Cons: - Rooms can be very different in color and size, number of windows, with or without bathtub, even in the same category. Make sure you enquire before.... More 

Was this review helpful? Yes 1
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Richard N Thank you very much for your feedback on Tripadvisor and for your choise to stay with us while your visit in Lucerne. We are very happy to get inputs like yours. Only with comments like that we can improve and get better. The Nespresso machine is now in every room. About the amenities like a toothbrush, we... More 

Zurich, Switzerland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 29, 2015

We have been staying there for the first time and we have been positively surprised! Fancy rooms, view is not incredible but the rooms are nice. Service and management is very good. The Hotel is a very good place to stay for some nights.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Beautiful place with great service! Alexandra from the staff was really nice, answered patiently to all our questions, guided us and was really helpful! Recommend this place, interesting and very special.

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Meshushelly Thank you very much for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Primo Delea More 

paris
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

Very beautifully decorated this boutique hotel is right in the middle of the city, a short walk from the lake and the old quarter. The rooms are small but very nice, with original ceiling painting, service is on top, and breakfast food exquisite.

Was this review helpful? Yes 2
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Primo Delea & Team More 

Sydney, Australia.
Contributor
14 reviews 14 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

Following comments on TripAdvisor, we stayed in The Hotel for two nights. The hotel is very conveniently located close to the river. Our room was large and comfortable, but it was all glass and chrome and had a distant feel. The light switches were unreasonably complicated and we found them difficult to use. Breakfast was provided in a down stairs... More 

Was this review helpful? Yes 6
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2015

Me and my family stayed at The Hotel for 4 nights. I will recommend this hotel anytime. We were robbed of one of our bags while traveling on the train from the Zurich Airport to Luzern. Be careful with your belongings when you are in Switzerland. The staff was extremely friendly and the rooms were very comfortable. In a country... More 

Was this review helpful? Yes 2
Geneva, Switzerland
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 13, 2014

Serene and very stylistic this hip hotel tickles a romantic couple or pleases a family. Children's books were offered on arrival for my son and the restaurant has a stellar sushi/fusion offering. It is a stones throw from the center. The transport museum (a real hit for the children) is a short bus ride away. The staff are superb and... More 

Was this review helpful? Yes 1
GMTHEHOTEL, General Manager at The Hotel Lucerne, responded to this review

Dear Scott T Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Primo Delea & The Hotel Team More 

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