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All 63 Lucerne hotels

Palace Luzern

5.0 of 5 Resort   |   Haldenstrasse 10, Lucerne CH-6002, Switzerland
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87%
Ranked #3 of 63 hotels in Lucerne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
MackGold New York City, New York
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329 people have reviewed this hotel

Traveler rating
    230
    58
    26
    7
    8
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
New York City, New York
Top Contributor
92 reviews 92 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything about this hotel experience was top notch. It's a lovely, beautifully appointed hotel in an excellent location along the lake, a hair away from the noise, easy trip to the train station. The service was extremely responsive and helpful. Most of all, our room was stunning. It was clean, contemporary, artfully designed with all the amenities, and felt brand... More

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PalaceHotelLuzern, Front Office Manager at Palace Luzern, responded to this review

Dear MackGold Thank you very much for your great review of the PALACE LUZERN on TripAdvisor. Our Location is highly appreciated by our lovely guests. From the lake view rooms you have beautiful views of Lake Lucerne and the spectacular mountain scenery. We do hope to spoil you again soon at the PALACE LUZERN. Best regards Silva Kellermann Front Office... More

2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Just reached the palace hotel and am not at all happy to be here after being in Victoria Jungfrau(their group hotel). Victoria Jungfrau actually feels like a five star hotel but this place does not. Firstly we had to wait for 40 mins after check in as the room was not ready. Then the washroom in here feels cramped. There... More

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San Carlos, California
Contributor
18 reviews 18 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel with large, comfortable room, well appointed bathroom and a patio overlooking the lake that was accessed via large French Doors. I felt like a celebrity! The location was quiet and private yet a short walk along the lake to the old town. Enjoyed drinks in the outdoor lounge one day and felt we had good service. One small... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear dalbertson Thank you very much for your review of the PALACE LUZERN. It was a pleasure for us to have you here for a meeting and we are glad that you liked our hotel. Ironing boards are not provided in the rooms due to security reasons. But we are happy that a valued member of our staff could provide... More

Bangkok, Krung Thep, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I got the lake view room. Very beautiful lake view. The breakfast is very nice and staff are very friendly and helpful. The location is not very far from the chapel bridge in walking distance. You will fall in love with this hotel.

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PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear Yui S Thank you for your comment on TripAdvisor. Our hotel is in walking distance (7 minutes) from the important sightseeing spots in Lucerne, and the location directly at the shores of Lake Lucerne is also unique. We would be very happy to welcome you again at the PALACE LUZERN! Best regards Beatrice Hunkeler Housekeeping Manager More

Yellowknife, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

outstanding service, large rooms with high ceilings , beautifully decorated,balcony overlooking the lake and view of Mount Pilatus. Few minutes walking to inner city . A memorable stay in an luxury hotel in a must-see city.

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PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear 8672013 Thank you very much for your great review of the PALACE LUZERN. We are glad that you loved our hotel with the high ceilings, our decor and the spectacular view over Lucerne and the alpine panorama. It would be a pleasure for us to spoil you again at the PALACE LUZERN in the near future! Beatrice Hunkeler Housekeeping... More

New Jersey, USA
Top Contributor
70 reviews 70 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We chose the Palace Luzern because it seemed to be the best preserved and update five star hotel in the city. Our upgraded room exceeded our wildest dreams as we were given a high floor corner room with incredible. Views. Nb all rooms have very high ceilings as it is an historic hotel and the outside can't be changed. Service... More

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PalaceHotelLuzern, Director of Sales at Palace Luzern, responded to this review

Dear Stokvis1 We thank you very much for your great feedback on TripAdvisor. We are honored to be called a "real gem" by you. With the philosophy "pure joy of life" we want to spread the spark of happiness, that our guests can take home with them. We would love to welcome you again to the PALACE LUZERN. Best regards... More

Starkville, MS
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Room was clean with a great view of the lake. The hotel was built in 1906 so the rooms are large and roomy with a separate sitting area. The bathroom is large with two sinks and a separate bathtub and shower. The offer a lot of closet space. If you are on the lake side of the hotel you have... More

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PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear aikininja916 Thank you very much for your review on TripAdvisor. Your comment honors us and we are very happy, that you have enjoyed your stay here at the PALACE LUZERN. We take the saying "an apple a day, keeps the doctor away" very seriously and provide fresh fruit to our guests. This small snack is healthy and gives you... More

Haworth, New Jersey
Top Contributor
75 reviews 75 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

A grand old hotel in Luzern with a combination of old and new. We were upgraded on arrival to a junior suite which was a corner room with a view of the lake and downtown Luzern. The view was magnificent. Loved the amount of closet space. All was as it should be in a 5 star hotel from the front... More

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PalaceHotelLuzern, Front Office Manager at Palace Luzern, responded to this review

Dear eve1950 Thank you very much for your great review on TripAdvisor. We are glad, that you have enjoyed your stay at the PALACE LUZERN. Our location directly on the shores of Lake Lucerne is spectacular, especially on a clear day, when you can see the whole panorama view of the Swiss Alps. Our slogan is pure joy of life,... More

Senior Reviewer
7 reviews 7 reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel after our Viking River cruise. The location is perfect, beautiful lobby and outside seating but the rooms left a lot to be desired. After talking to other people who were on the cruise, I considered myself to be fortunate for having the room that we had. Others complained about half hanging chandeliers, peeling wall paper,... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Director of Sales at Palace Luzern, responded to this review

Dear irmadelbagno Thank you very much for your honest feedback. We appreciate it very much we do take it very serious because our guests are the ones who experience our house and can tell us the best, how their stay was. It is always difficult for us to allocate rooms to group travelers, as your operator has an allotment of... More

Aquebogue, NY
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights at this 1906 hotel after our Viking River cruise. We stayed in room 134 and it had a terrace with 2 lounge chairs. We had a beautiful view of the lake and Mt. Pilatus. The room was beautiful with high ceilings and old fashioned charm, but a very modern bathroom with heated floors and separate bathtub... More

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PalaceHotelLuzern, General Manager at Palace Luzern, responded to this review

Dear luvtotravel11931 Thank you very much for your great review. It was a pleasure for us to have you here at the PALACE LUZERN and we are glad that you have enjoyed your stay. The heated floor in the bathroom is much appreciated by our guests and the rooms facing the lake do have a spectacular view. We would be... More

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Luzern 5*
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#2 Romantic Hotel in Lucerne #3 Luxury Hotel in Lucerne #4 Business Hotel in Lucerne #5 Family Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
Number of rooms
129

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