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All 64 Lucerne hotels

Palace Luzern

5.0 of 5 Resort   |   Haldenstrasse 10, Lucerne CH-6002, Switzerland
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87%
Ranked #3 of 64 Hotels in Lucerne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
nyc1as nyc
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353 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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nyc
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 2 nights on vacation and do recommend. Top notch service with great breakfast in beautiful room with view. The hotel is a 15 minute walk from central area of town and train station but lovely walk. Decor and bathrooms are a bit dated. Overall it was an excellent stay.

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Jacksonville
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This review I'm now writing is long overdue. My wife and I stayed at the Palace Luzern for three nights in July and were amazed by the degree to which they went to help us. Like any good 5-star hotel, they pay attention to their guests. What really made our visit memorable, however, were two things. First, we stayed in... More

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Lyon, France
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a palace in every sense of the word. The guest are greeted is a warm,and friendly way, the rooms are very comfortable and clean, the service is impeccable and the food is good. The hotel is situated on the lake side (make sure to get a lake view with a balcony). There is a boardwalk in front,... More

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Marina Z Thank you very much for your feedback on TripAdvisor. We are very happy to hear that our service was impeccable and that you felt welcome in the PALACE LUZERN. Our dedicated team lives our philosophy "pure joy of life and heartfelt warmth" and for us it is the best compliment to hear that our guests can feel... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We ended up a the Palace Luzern as part of a Rhine river cruise trip. The hotel offered excellent accommodations, superb food and outstanding service from all of the staff. The views from the room and grounds were spectacular. The location was convenient to downtown and the historic sites in the city, all just a short walk along the lakefront.... More

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear B R Thank you very much for your comment on this site. It was a pleasure for us to have you here at the PALACE LUZERN after your Rhine river cruise. The sightseeing spots are just a 5-10 minute walk from our beautiful hotel situated directly at the shores of Lake Lucerne. Every member of our staff lives the... More

Bradenton, Florida
Top Contributor
70 reviews 70 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is from an older more elegant time of travel. Located on the lake it has a perfect setting with stunning views on the front side. It is full of antiques from phones to tapestries. The Swiss were the world's best hotel professionals. Unfortunately they have not invested enough in maintaining this hotel. I was there in 1970"s when every... More

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear dicksmith24 Thank you very much for your comment on TripAdvisor. Our grand hotel PALACE LUZERN was built in 1906, and did you know that it is built on oak poles which still are there? Maintenance is a challenge for us, but our housekeeping department as well as our technicians are doing their best every single day to keep the... More

Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arriving at the Palace here is going back 100 years in time. Everything is peaceful with the beautiful setting on the shores of lake Lucerne. Unfortunately the decoration does not live up to the standard of the hotel and the owners should urgently look into this. Free wifi does not work very at all. Other then that, perfect service, beautiful... More

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PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear Mimi Michel Thank you very much for your feedback on TripAdvisor. It is wonderful to read that you would rate our service as perfect. On our breakfast buffet we offer next to all the delicious breakfast items local products, to show you what Central Switzerland has to offer in terms of taste. We are sorry that you did not... More

Dubai, United Arab Emirates
Top Contributor
80 reviews 80 reviews
64 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel needs a total refurbishment in the rooms. The photos can talk about it. The maintenance of the rooms is zero out of ten. I dont consider this hotel as a 5 star hotel. Probably a 3 star. The staff are friendly. In todays competitive world if you are not up to date then you are out.

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Salah_Sharaf We thank you very much for your feedback on TripAdvisor. We are taking every comment very serious and we are looking into the matter, as this is a chance for us to improve ourselves continuously, in order to make our guests happy during their stay with us. I am very sorry that you were not satisfied with your... More

King City, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The minute we drove up to the hotel to the minute we left the service was impeccable . We did not have to lift a finger to the point that the staff insisted that they will cary our luggage up to the spa after we checked out for us to freshen up and change for dinner . Let me tell... More

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PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear 334astrid Thank you very much for your great review on TripAdvisor. What an honour to read your words! We live the philosophy "Pure joy of life" here at the PALACE LUZERN and we can only provide such a great customer service thanks to every member of our team. With pleasure I will forward your feedback to everybody in the... More

farnham
Top Contributor
83 reviews 83 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay here in this very comfortable and welcoming hotel on the shore of Lake Lucerne. Although an old 'Grand Hotel' it is up to date and has a very nice atmosphere. Situated a few minutes walk from the centre of town (six mins) it is away from the bustle of the city, and the lakeside view rooms... More

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear FarnhamFoodlover Thank you very much for your feedback on TripAdvisor. Our view from the lake view rooms is spectacular. Every day there are different weather formations you can observe, or you can just have a look at what is happening outside on Lake Lucerne. In only a few minutes you reach the town centre on foot where you can... More

Atlantic Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights at the Palace - we were traveling with our niece for her high school graduation and had requested connecting rooms. We actually had connecting suites which were large and luxurious. We had gorgeous views of the lake from our rooms and our terrace as well as from the glassed-in bathroom. We loved the turn-down service with... More

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PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear AnneisTraveling Thank you very much for your review. It was a pleasure to welcome you with your niece here at the PALACE LUZERN. We are honoured, that you have chosen us for your home far away from home for two nights, celebrating the high school graduation of your family member. For turndown service we surprise our guests with delicious... More

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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