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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
Hotel amenities
Palace Luzern
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Ranked #3 of 69 Hotels in Lucerne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Sandra F London, United Kingdom
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428 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

We loved our three nights at The Palace Hotel. We travelled with our 8 year old and they really looked after all of us and made her feel special too. Amazing location as well. We had dinner in the restaurant one night and the food and service were both great.

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear Sandra F Thank you for your great feedback on TripAdvisor. We are glad that you enjoyed your stay with your daughter at the PALACE LUZERN. Did you know that on May 1st we are opening our new Restaurant "Marlin" - the place for fish and seafood lovers? We do hope to welcome you back to the PALACE LUZERN soon.... More 

Provincetown MA
Top Contributor
88 reviews 88 reviews
56 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a wonderful property. Almost everything about it was perfect. Stunning location, fantastic staff, beautiful grounds. We had a large room overlooking the lake. Beautiful lounge and bar and a wonderful restaurant. Why then not a five star review...well as great as our room was the lighting was horrible. The room was so dark at night it was impossible... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear SteveTait Thank you very much for your comment on TripAdvisor. We are glad that you loved our hotel and that you have enjoyed your stay with us. We are sorry that the room you were in did not offer you enough light in the evening to read. I will personally take action about this and check what possibilities there... More 

Greater London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This latest visit was for three nights in March 2015, and, since we've stayed several times before in mid-summer, we had very high expectations... and were not disappointed. On the contrary, facilities had even improved, which was hard to imagine! As soon as we arrived at the entrance, we were struck by the magnificent floral displays and the aroma of... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Twinzonligz Thank you very much for your great feedback on TripAdvisor. We are delighted that you thoroughly enjoyed your stay at the PALACE LUZERN and we are glad to welcome you again - this time in early spring. Our florist Regula decorates our hotel beautifully according to the season. She is a team member for more than four years... More 

New York
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 15, 2015

This is a hotel fit for a king (or queen). One of my favorite hotels of all time. Sevice was fantastic. The front desk personnel were engaging helpful and always friendly. I was upgraded to a suite with balcony overlooking the lake and distance Alps. Fantastic way to wake up every morning. Room was very large by European standards and... More 

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PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear LarryNY Thank you very much for your wonderful feedback on TripAdvisor. We are glad that you thoroughly enjoyed your trip to Switzerland and your stay at the PALACE LUZERN. Our aim is to provide our guests a home far away from home, but with the bonus of our hotel service - providing you with all information that you need... More 

Middle East
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 11, 2015

I would like to point out that over and all the Hotel is nice but compare with other 5 Star Hotels is it a little bit disappointed. Staff don't speak english very well which gives me the impression that they are quite unfriendly even if they maybe not but the open minded what you expect in a 5 Star Hotel... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Moses874 Thank you very much for your comment on TripAdvisor. We are taking your feedback very seriously and are greatful for your honest opinion. We are glad that you liked your generous room with view of the lake and the alpine panorama. On a clear day you can see the snowpeaks of the central Switzerland mountain range and the... More 

Houston, Texas
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 5, 2015

Stayed for 3 nights with my family. Of course the view is fantastic, but the service is the real treasure. I cannot say enough about the friendly, helpful and value added service of the entire staff. It is the little things that make a stay perfect. From directions and recommendations, to a smile and "Good Morning" . I loved my... More 

Was this review helpful? Yes 2
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear funk5658 Thank you very much for your great feedback on TripAdvisor. We are glad that we could inspire you with our service after our philosphy "Pure joy of life and heartfelt warmth". Our aim is to provide you a home far away from home and therefore we do our utmost, to make you feel as welcomed as possible. Our... More 

Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2015

I have traveled to most corners of the world and stayed at some of the best hotels.... But this hotel in terms of service is the very best I have experienced. There are no words to describe Management and Staffs willingness to please.

Was this review helpful? Yes 2
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Pierre D Thank you very much for your lovely comment on TripAdvisor. It is an honour for us that you rate us as the very best hotel you have experienced in terms of service! We are very grateful for your compliment which encourages us to top performances. Our philosophy is "pure joy of life and heartfelt warmth" and every... More 

Leicester, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 25, 2015

Stayed here this week while attending a business event in Lucerne and what a pleasure it was, fabulously comfortable bed with my favourite kind of soft pillows a fabulous panoramic view from my windows and a massive flat screen TV with a great selection of channels to unwind with. The air conditioning worked perfectly to ensure I was comfortable through... More 

Was this review helpful? Yes 3
PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Ozalid Thank you very much for your great review on Trip Advisor. It was our pleasure to be your home far away from home for your business trip. Since January we do have new TVs in the whole hotel, including Smart Up TV where guests can use different Apps and surf via the TV - the latest technology and... More 

Megeve, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2015 via mobile

I had the chance to come on a very sunny day and was able to overlook so well the Lake and the snowy mountain, really amazing! No street between the hotel and the Lake, only walking area so this is very quiet. Nice and convenient location in the city center. I was there for business but it gave me the... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear Claudine L Thank you very much for your lovely comment on TripAdvisor. It was our pleasure to welcome you at the PALACE LUZERN. Especially on sunny days the view is even more spectacular, and you feel like you can touch the mountain range with the snowy peaks from your room. We would be glad to welcome you back for... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2015

Amzing property with amazing view, near to restaurants and lake. stayed in a suite room and the terrace was huge. Breakfast was delicious. Best hotel in Lucern and a must stay even if its for one night.

Was this review helpful? Yes 2
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear 24Ocean Thank you very much for your great feedback on TripAdvisor. It was a pleasure to have had you as a guest at the PALACE LUZERN. Our view from the balconies over Lake Lucerne and the mountains is spectacular, especially on a sunny day like today. Sip a cup of coffee outside and soak up the beautiful ambiance. We... More 

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