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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
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Palace Luzern
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502 Reviews from our TripAdvisor Community

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Traveler rating
    360
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (502)
  • Mar-May only
    (108)
  • Jun-Aug only
    (194)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (89)
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Adelaide, Australia
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

At the end of May 2015 we stayed two nights in this beautiful hotel. It is truly a Palace. From checking in till departure the staff were so genuinely friendly and helpful which creates such a wonderful atmosphere. Our room was huge and it was so good to have french doors to open and appreciate the stunning views. The location... More 

Was this review helpful? Yes
San Francisco, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great Location! Great service! Great staff! Palace Luzern is a very welcoming place! It was my birthday while we stayed in the hotel, a very nice chocolate mousse plate and a very cute staff signed birthday card waiting in my room. Staff seems very care about what you need, special thanks to the concierge manager for providing us help with... More 

Was this review helpful? Yes
PalaceHotelLuzern, Leiter Gästebetreuung at Palace Luzern, responded to this review

Dear Cindy N Thank you very much for your rating on TripAdvisor. We feel honoured to have had you as our guest on your special day, your birthday! We are glad that we could help you with information about the location and could provide you with a delicious lunch box for on the way, our desire is to fulfil all... More 

Kuala Lumpur
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a 5 star hotel oozing with classic luxury. It faces the sea and rooms with windows facing the sea commands an excellent view. The hotel staff are friendly, courteous, attentive and performs impeccable service. The sea food restaurant on the ground floor serve good food based on a sea food cuisine menu. Ambience is good and provides a... More 

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PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear LaiWingYong Thank you for your feedback on TripAdvisor. We are glad that you enjoyed your stay at the PALACE LUZERN, located directly on the shores of Lake Lucerne. We have openend our fish and seafood Restaurant Marlin recently and we are proud to have the only fish restaurant in Lucerne. During summer time, guests also enjoy food and drinks... More 

Charlotte, North Carolina
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very best service, the hotel has nice atmosphere, well decorated and their service is excellent. I also love their sea food restaurant and the view of lake Lucerne is super. I definitely recommend this place and will stay here again when I visit next time.

Was this review helpful? Yes
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear FallLeaf Thank you very much for your great feedback on TripAdvisor. We are really proud that you name us the best hotel you have stayed during your Europe Trip! Our goal is to inspire our guests with our PALACE-philosophy "pure joy of life and heartfelt warmth". It would be our pleasure to welcome you again to the PALACE LUZERN!... More 

Gokarna, India
1 review
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay at palace hotel .The hotel location is amazing and had a lake view room.Food and drinks were great . My special thanks to the concierge for providing me with the needful help and housekeeping staff. Looking forward to stay in other Victoria collection hotels ...

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear gkarya005 Thank you very much for your great feedback on TripAdvisor. We are glad that we could provide you with the desired information. Our goal is to provide you a home far away from home, and this involves all our devoted team members of the PALACE LUZERN. We do hope to welcome you back to the PALACE LUZERN or... More 

Morristown, New Jersey
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

In our opinion the place to stay! Great room overlooking the lake and super quiet. Good atmosphere and good service. Great buffet breakfast. Top notch but pricey. Nice lunch on terrace. We had room 318 which was perfect with amazing view. Don't miss it.

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear golfer6666 Thank you very much for your great comment on TripAdvisor. We are glad that you loved your room 318 with the beautiful view over the lake and the mountains. You can observe the steamboats and the fisherman on the lake, surrounded by the beautiful scenery. We do hope to welcome you again to the PALACE LUZERN. Best regards... More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited with our two kids and this hotel is so comfortable. It is beautiful and old. It is right on the water. We walked out the back door right onto the promenade around the lake. The hotel has a wonderful restaurant outside under huge umbrellas. We had club sandwiches and they were outstanding. The morning breakfast was delicious. The... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear DO101, thank you very much for your comment here on Tripadvisor. I am very happy that you enjoyed the location of our hotel so much. The hotel team is working hard to make sure, that every guest who stays with us has a great experience and we are extremely happy to see, that you are so enthusiastic about your... More 

UK
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Palace Lucerne from 4th to 11th July having stayed there previously, The hotel is excellent and we had a lovely room overlooking the lake with a nice balcony on the 3rd floor. The staff were all very helpful and always pleasant and courteous and treated us like VIP's. Lovely breakfast with attentive staff and we enjoyed... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Traveller2UK, what a bunch of compliments and a true pleasure to read. Thank you so much for taking the time to share your impressions with other travelers. Having happily shared your comment my team is very proud to be part of a great memory of your trip to Lucerne. We are very much looking forward to the pleasure to... More 

Worthing, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic Hotel with excellent service all round. Highly recommended. Will definitely stay at the Palace again next time. Loved the service and friendliness of all the staff. Room was top class with view of lake and mountains.

Was this review helpful? Yes 1
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Ria W, thank you very much for sharing your feedback with us. We are pleased that you liked our location, your room and service. Your comments have been shared amongst the team. Therefore we hope to welcome you back soon and will be happy to create once again a special and comfortable stay in Lucerne. Best wishes for you... More 

Hove
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Palace mainly thanks to it's location, the comfortable and modern room and the good service rendered. A good choice when being in Luzern. People only should realize that the hotel doesn't have a swimming pool (the Spa is great though) which would have been a good cooler during the hot days we were there.... More 

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PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Luc S, Thank you so much for your recent stay and taking the time to provide us your great overall feedback on Tripadvisor. We simply couldn´t be happier to receive such a positive feedback from our guests like yours. Your information regarding the missing swimming pool at our hotel will surely be of great assistance to other guests. As... More 

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