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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
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Palace Luzern
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Palace Luzern
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440 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jupiter, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I booked 2 days at Palace Lucerne at the suggestion of Viking prior to starting a river cruise. It was the perfect start to our trip. The hotel is 5 star and deserves to be. Great location on the lake and walking distance to the entire old town. Luzern ended up being our favorite town of the... More 

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Los Angeles, California
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I visited this wonderful property on a recent business trip. Unfortunately we could only stay one night. We had a beautiful comfortable room facing the gorgeous lake! The staff from the front door, to reception to the room bellman were superb. But two staff (I wish I had their names) stood out very much. We had driven... More 

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Vero Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Wonderful location, especially the lake view rooms. My husband and I stayed here for 3 nights in April. We booked our room with All Tour an Amex affiliate. It was with breakfast included, but when we asked about breakfast the hotel did not honor our request , claiming it was not an Amex booking. At apprx $ 700.- a night... More 

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PalaceHotelLuzern, Reservation Manager at Palace Luzern, responded to this review

Dear muttilein1906 Thank you very much for your TripAdvisor comment. We are glad that you liked our hotel very much but at the same time we would like to apologize for the confusion of the included or not included breakfast. It is our desire that we can offer our guests their confirmed service and therefore I would like to take... More 

Port Orange, Florida
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel. The location is fantastic, be sure to pay a little more and get a lake front room. The view is spectacular and quieter then the street side. Breakfast is a nice buffet including Prescico to make nice wine wake up. The staff is pleasant and helpful but not intrusive. WiFi work great, I would... More 

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PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear z06vett Thank you very much for your positive feedback on TripAdvisor. We are glad that you have enjoyed your stay with us and it would be our pleasure to welcome you again at the PALACE LUZERN. On our breakfast buffet we are offering a wide choice including Prosecco and the cheese from the PALACE cow is very much appreciated... More 

Zurich, Switzerland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best hotel in town without a doubt. Management and staff is very attentive. We stayed there several times and they remember your preferences after the first stay. Service is immaculate and the breakfast buffet is giving you all what you need to start your day. Nice rooms which make you feel home although you are staying in a hotel. Well... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Joe M Thank you very much for your great comment on TripAdvisor. It is our goal to inspire our guests with our PALACE philosophy "pure joy of life and heartfelt warmth" and to make them feel home far away from home. Our spacious and cozy rooms with a warm decor invite our guests to relax and just enjoy their... More 

Tampa, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a grand hotel located directly on Lake Luzern. We had a city view and requested a complimentary upgrade to a lake view (which was available), but were not granted it, which was a little disappointing considering that we paid approximately $400 US per night for 3 adults. However, the room we were given was extremely large for the... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear travellover1213 Thank you very much for your feedback on TripAdvisor. We are glad, that you liked our charming hotel and that you liked the amenities during your stay. We are sorry that we are not able to guarantee you an upgrade, as sometimes we just do not have the possibility when we are fully occupied. We just could assign... More 

Louisville
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were booked at the Palace Luzern as a part of our Viking River Cruise. The original hotel was overbooked hence the move to the Palace. This ended up being a great deal for us. The hotel is top notch and the service lacks nothing. We were assigned a room on the top floor that afforded a perfect view of... More 

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear louky45 Thank you very much for your great comment about the PALACE LUZERN. We are glad that you liked our room on a high floor with the beautiful view over Lake Lucerne and the Alps. From up there you can observe the steam boats on the lake and on a clear day you can see the snow capped mountain... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

I am right now staying at this hotel and I've got the worst service ever. They do not clean up the rooms even after requesting them for 2 days. Had booked a double room but they gave twin beds. Did not serve water, towels in the room on request. Breakfast is below average. All in all not a good experience.

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PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Ashish J Thank you very much for your feedback on Tripadvisor. We are taking your comment very seriously and I am glad, that I was able to talk to you directly, before you checked out this morning. I am very sorry that you did not like our service and I would like to apologize also in the name of... More 

babgkok
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel used to be my favorite in Luzerne. I even used to say that there are two Palaces I love in Switzerland - one in Lausanne and another in Luzerne. The Lausanne Palace is still my favorite. On the other hand I was very disappointed with the way the Palace Lucerne has deteriorated over the years. I stayed in... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Manatch Thank you very much for your comment on TripAdvisor. We are glad to receive the direct feedback of our guests and we are taking it very seriously, in order to react immediately. I would like to apologize, that you were not satisfied with the quality of our beautiful hotel. We do provide Nespresso coffee machines in our rooms,... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2015

We loved our three nights at The Palace Hotel. We travelled with our 8 year old and they really looked after all of us and made her feel special too. Amazing location as well. We had dinner in the restaurant one night and the food and service were both great.

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear Sandra F Thank you for your great feedback on TripAdvisor. We are glad that you enjoyed your stay with your daughter at the PALACE LUZERN. Did you know that on May 1st we are opening our new Restaurant "Marlin" - the place for fish and seafood lovers? We do hope to welcome you back to the PALACE LUZERN soon.... More 

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