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All 61 Lucerne hotels

Palace Luzern

5.0 of 5 Resort   |   Haldenstrasse 10, Lucerne CH-6002, Switzerland
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86%
Ranked #3 of 61 hotels in Lucerne
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Peter C Montreux, Switzerland
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279 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreux, Switzerland
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Palace faces Lake Lucerne, with a splendid view of the Pilatus peak from all the front rooms. We were upgraded to a suite with a large terrace, and the room was of splendid proportions, with high-quality furnishings and carpeting. The breakfast buffet and waiter service are a notch above other 5-star establishments, and indeed every member of personnel you... More

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had 2 of the most excellent nights at the Palace Hotel Luzern, Switzerland. I have stay some time ago at the famous Baur Au Lac in Zurich and that was extremely nice. The Palace in Luzern was just as nice without the pretentiousness of the B A L. A super location on the Lake and close walking distance to... More

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Winston Salem, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated on one of the most amazing pieces of real estate in the world. The view from the lake side rooms is absolutely stunning and worth every penny of the exorbitant fee charged to stay here. The service is very good, and the amenities are good, but missing some of the standard 'luxe' features of other 5... More

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear AgP23 Thank you very much for your review on TripAdvisor. We are glad that you loved our location directly on the shores of Lake Lucerne and that you have liked your overall experience here at our beautiful hotel. We are sorry that you didnt have the chance to experience our turn down service, of course we do provide a... More

Lausanne, Switzerland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, beautiful location, good bar but the room 650 is not worthy of a hotel like this one. I payed quite a lot (around CHF 350.-) even if it was by an internet last minute broker...for a such awful place. The room is small, the bathroom is green and old fashion and the reception is even worst. in the... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Gabriel T We thank you very much for your feedback on TripAdvisor and we are very sorry that you did not like your room at all. We are aware of the fact, that the room is not very big, and that is why it is categorised as a standard room. Our hotel was built in 1906 and our reception... More

Palm Beach Gardens, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I had a wonderful stay this past weekend at the Palace Hotel. Everyone we came in contact with was very outgoing, helpful, knowledgeable about the Hotel and the various areas in town etc. No matter what time we arrived at the hotel everyone was always helpful and very courteous. A very clean, well run establishment. All the... More

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear wicky2014 Thank you very much for your great review on TripAdvisor. We are glad that you have enjoyed your past weekend with us at the PALACE LUZERN and we do hope, that we can welcome you again soon to our beautiful hotel. We also thank you for the great feedback about our devoted team members, that you would recommend... More

Cheseaux-sur-Lausanne, Switzerland
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I took my wife here for a trip for our wedding anniversary, and both of us could not have been happier with the experience. At check-in, we were told we were a little too early, but immediately had our suitcases taken, and were escorted for a complimentary coffee in the lounge area of the hotel, surrounded by a live pianist... More

Was this review helpful? Yes 3
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear MagisterDom We thank you so much for your wonderful review on TripAdvisor. It is an honour for me and my team to read such words from you and we are very happy that you enjoyed your wedding anniversary to the fullest at the PALACE LUZERN. On our breakfast buffet we do have a lot of local specialities for you... More

Seattle, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2014

The classic hotel architecture in a tremendous lakeside location speaks for itself. What we weren't expecting is how friendly, personable, and attentive the staff was - really a small hotel feel in a grand and elegant hotel building. Wonderful spa (sauna, steam room), piano bar. We spent an hour each morning just sipping coffee gazing out on the lake and... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear seattleafar Thank you very much for your wonderful comment on TripAdvisor. We are very glad that you enjoyed your coffee on your balcony every morning, watching what is going on on the lake and on the promenade. The athmosphere is sometimes spectacular, and you cannot get enough of looking at the beautiful landscape. We also thank you for your... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

My wife and i are planning a trip to Luzern and it was recommended to stay at Palance Luzern. Since it is my 60th birthday and also around our anniversary I ask for help in planning a special event. The GM and his staff responded immediately and gave us perfect recommendations. If this is an indication of the service we... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear mike p We thank you very much for your comment on TripAdvisor. We are glad that you appreciated our help and me as well as our dedicated team members are looking forward to welcoming you for your private Birthday and anniversary celebration at the PALACE LUZERN. Sunny regards from Lucerne Raymond Hunziker General Manager More

Dubai
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 26, 2014

The hotel is on the lake, which is quite nice. We were also lucky in that we got upgraded. In any case, rooms are nice, comfortable. I have to say though, hotel itself is quite grand, traditional. Some might prefer smaller, more modern, boutique hotels. Very central location.

Was this review helpful? Yes 1
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear BecharaYen We thank you very much for your feedback on TripAdvisor. It is a pleasure for us that you have chosen the PALACE LUZERN for your stay. Our location directly on the lake is absolutely magnificent, especially on a sunny day like today. You can even see the Alps in the background with their snow-capped peaks. We thank you... More

Guadalajara, Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2014

excellent location, with incredibles views of the lake and the city,excellent attitude of the staff, they atend very fast any request at any time. very clean, very quiet, very comfortable and they gave us an up grade¡¡¡¡¡. it´s our third time there and of course we´ll return again. it´s not cheap but it´s what we want and we enjoy. Eduardo... More

Was this review helpful? Yes 3
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear eduardo r Thank you very much for your wonderful feedback! The view from our hotel, which is situated directly at the lakeshore, is absolutely stunning, especially on a bright and sunny day like today. You can see the alpine panorama with the snow capped peaks and in the front the clear blue Lake Lucerne. We are glad to provide... More

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Additional Information about Palace Luzern

Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lucerne
#3 Luxury Hotel in Lucerne
#4 Business Hotel in Lucerne
#7 Family Hotel in Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Luzern 5*
Official Description (provided by the hotel):
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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