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All 69 Lucerne hotels

Palace Luzern

5.0 of 5 Resort   |   Haldenstrasse 10, Lucerne CH-6002, Switzerland
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Palace Luzern
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Ranked #3 of 69 Hotels in Lucerne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Pierre D Cape Town Central, South Africa
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415 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have traveled to most corners of the world and stayed at some of the best hotels.... But this hotel in terms of service is the very best I have experienced. There are no words to describe Management and Staffs willingness to please.

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Leicester, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here this week while attending a business event in Lucerne and what a pleasure it was, fabulously comfortable bed with my favourite kind of soft pillows a fabulous panoramic view from my windows and a massive flat screen TV with a great selection of channels to unwind with. The air conditioning worked perfectly to ensure I was comfortable through... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Ozalid Thank you very much for your great review on Trip Advisor. It was our pleasure to be your home far away from home for your business trip. Since January we do have new TVs in the whole hotel, including Smart Up TV where guests can use different Apps and surf via the TV - the latest technology and... More 

Megeve, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the chance to come on a very sunny day and was able to overlook so well the Lake and the snowy mountain, really amazing! No street between the hotel and the Lake, only walking area so this is very quiet. Nice and convenient location in the city center. I was there for business but it gave me the... More 

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear Claudine L Thank you very much for your lovely comment on TripAdvisor. It was our pleasure to welcome you at the PALACE LUZERN. Especially on sunny days the view is even more spectacular, and you feel like you can touch the mountain range with the snowy peaks from your room. We would be glad to welcome you back for... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Amzing property with amazing view, near to restaurants and lake. stayed in a suite room and the terrace was huge. Breakfast was delicious. Best hotel in Lucern and a must stay even if its for one night.

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear 24Ocean Thank you very much for your great feedback on TripAdvisor. It was a pleasure to have had you as a guest at the PALACE LUZERN. Our view from the balconies over Lake Lucerne and the mountains is spectacular, especially on a sunny day like today. Sip a cup of coffee outside and soak up the beautiful ambiance. We... More 

Montreux, Switzerland
Top Contributor
74 reviews 74 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When in Lucerne, I always manage to go to this first class hotel. And once more, I was not disappointed !Convenient valet parking, a very pleasant, very efficacious staff at the reception, a perfect upgrade to a most comfortable suite...what more can you expect ? I went to the spa, the hotel had organized a dream massage for me, a... More 

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear DrH704 Thank you very much for your great feedback on TripAdvisor. We are very happy to welcome you at the PALACE LUZERN every time you are in the most beautiful town of Switzerland! We are glad that you loved the items on our breakfast buffet. This autumn, team members of the PALACE LUZERN harvested 20 kg of apples on... More 

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

Lovely traditional old style Euro hotel with a beautiful view on the lake and with easy access to fine dining, good bars, the old city centre and a 20minute walk to the station. Wonderful buffet breakfast with enough variety of hot and cold choices and the traditional Swiss breads and cheeses. Good amenities in the spacious bathroom and bedroom which... More 

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PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear globetrotter2301 Thank you very much for your comment on TripAdvisor. We are glad that you liked our hotel with the beautiful view on Lake Lucerne. This morning, the view was absolutely spectacular, as the sky was red, orange and yellow and the alpine panorama in the background with the snow capped peaks just looked stunning. We are sorry that... More 

Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 12, 2015

We visited with a large family - 4 adults and 5 children. This wasn't our first trip to Lucerne or this hotel and each time the hotel gets better. Raymond and Catherine have done a fantastic job at constantly improving the hotel and service everywhere. All aspects of the hotel - breakfast, lobby bar, Jasper are excellent and really make... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear max_d1 Thank you very much for your great comment on TripAdvisor. Catherine and I together with all our employees are enjoying to live our philosophy "Pure joy of life and heartfelt warmth" at the PALACE LUZERN. Our aim is to provide our guests a home far away from home and to let them relax and unwind in our beautiful... More 

Lafayette, Louisiana
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 9, 2015

Stayed here for New Years Eve and night! Fabulous room with view of the Lake and surrounding mountains. Fireworks show from the balcony! Total luxury! Service was impeccable!! Easy walk to Olde Town and the Lion of Lucerne Monument!! Treat yourself the next time in the area!!

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Bayouexec Thank you very much for your great comment on TripAdvisor. We are glad that you had the opportunity to watch the New Year firework "Neujahrszauber" from your balcony. This is an insider tip for Lucerne, and it feels like the firework was only lit for you. With our philosophy "Pure joy of life and heartfelt warmth" we would... More 

Northampton
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 6, 2015

The palace luzern was just beautiful. The interior was very grand and the service was incredible. Not a bad word to be said. The doorman even gave us sweets for our drive home! The spa is lovely with the scented showers, free for guests to use. The room was lovely with beautiful views of the lake and mountains, a huge... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear willowclose Thank you very much for your comment on TripAdvisor. We are glad that you have enjoyed your stay with us at the PALACE LUZERN. Our staff lives the philosophy "Pure joy of life and hearfelt warmth" and our aim is to surprise our guests with little somethings. The view from the rooms are spectacular, especially on a clear... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

One of the best luxury hotels in Luzern. Facing directly to the lake and the mountains, the hotel is slightly distanced from the city center but it means it is one of the quietest location. Breathtaking view and great service. Quite a good selection of breakfast and love the interior of the hotel.

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Globetrotter_vee Thank you very much for your great comment on TripAdvisor. Our hotel is perfectly situated in the heart of the city, within a walking distance of 10 minutes to the sightseeing spots, but directly on the shores of Lake Lucerne with a spectacular view over the lake and the alpine panorama. We do hope to welcome you back... More 

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Spa Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Luxury Hotel in Lucerne
#4 Family Hotel in Lucerne
#5 Business Hotel in Lucerne

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