We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palace Luzern

5.0 of 5 Haldenstrasse 10, Lucerne CH-6002, Switzerland
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Palace Luzern
Professional photos View all
Browse nearby
Palace Luzern
Write a Review

408 reviews from our community

Traveler rating
    285
    75
    29
    11
    8
See reviews for
77
188
10
65
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (408)
  • Mar-May only
    (77)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (82)
All months
Singapore, Singapore
Top Contributor
61 reviews 61 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Lovely traditional old style Euro hotel with a beautiful view on the lake and with easy access to fine dining, good bars, the old city centre and a 20minute walk to the station. Wonderful buffet breakfast with enough variety of hot and cold choices and the traditional Swiss breads and cheeses. Good amenities in the spacious bathroom and bedroom which... More 

Was this review helpful? Yes
PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear globetrotter2301 Thank you very much for your comment on TripAdvisor. We are glad that you liked our hotel with the beautiful view on Lake Lucerne. This morning, the view was absolutely spectacular, as the sky was red, orange and yellow and the alpine panorama in the background with the snow capped peaks just looked stunning. We are sorry that... More 

Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited with a large family - 4 adults and 5 children. This wasn't our first trip to Lucerne or this hotel and each time the hotel gets better. Raymond and Catherine have done a fantastic job at constantly improving the hotel and service everywhere. All aspects of the hotel - breakfast, lobby bar, Jasper are excellent and really make... More 

Was this review helpful? Yes
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear max_d1 Thank you very much for your great comment on TripAdvisor. Catherine and I together with all our employees are enjoying to live our philosophy "Pure joy of life and heartfelt warmth" at the PALACE LUZERN. Our aim is to provide our guests a home far away from home and to let them relax and unwind in our beautiful... More 

Lafayette, Louisiana
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for New Years Eve and night! Fabulous room with view of the Lake and surrounding mountains. Fireworks show from the balcony! Total luxury! Service was impeccable!! Easy walk to Olde Town and the Lion of Lucerne Monument!! Treat yourself the next time in the area!!

Was this review helpful? Yes
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Bayouexec Thank you very much for your great comment on TripAdvisor. We are glad that you had the opportunity to watch the New Year firework "Neujahrszauber" from your balcony. This is an insider tip for Lucerne, and it feels like the firework was only lit for you. With our philosophy "Pure joy of life and heartfelt warmth" we would... More 

Northampton
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The palace luzern was just beautiful. The interior was very grand and the service was incredible. Not a bad word to be said. The doorman even gave us sweets for our drive home! The spa is lovely with the scented showers, free for guests to use. The room was lovely with beautiful views of the lake and mountains, a huge... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear willowclose Thank you very much for your comment on TripAdvisor. We are glad that you have enjoyed your stay with us at the PALACE LUZERN. Our staff lives the philosophy "Pure joy of life and hearfelt warmth" and our aim is to surprise our guests with little somethings. The view from the rooms are spectacular, especially on a clear... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

One of the best luxury hotels in Luzern. Facing directly to the lake and the mountains, the hotel is slightly distanced from the city center but it means it is one of the quietest location. Breathtaking view and great service. Quite a good selection of breakfast and love the interior of the hotel.

Was this review helpful? Yes
PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Globetrotter_vee Thank you very much for your great comment on TripAdvisor. Our hotel is perfectly situated in the heart of the city, within a walking distance of 10 minutes to the sightseeing spots, but directly on the shores of Lake Lucerne with a spectacular view over the lake and the alpine panorama. We do hope to welcome you back... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2014

The hotel ticked all the wishes for me. Nice comfortable room, flair spaces , on the lake and perfect located in and out of the city center. The staff at the hotel are all very welcoming, pleasant and helpful . I highly recommend it.

Was this review helpful? Yes
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear kostassalonika Thank you very much for your great feedback on TripAdvisor. It was our pleasure to welcome you with "pure joy of life and heartfelt warmth" at the PALACE LUZERN. Our rooms offer a modern decor with warm colors to make our guests feel at home far away from home. We hope to welcome you back one day! Best... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

Although quite grand and impressive, with a FABULOUS view of the lake and mountains, the hotel was slightly below my expectations. However, the housekeeping was immaculate, and the overall standard of service was superb. My compliments to the front office and restaurant staff. I was made to feel very much at home... I had booked a lake-facing Junior Suite, which... More 

Was this review helpful? Yes
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Ashim1966 Thank you very much for your comment on TripAdvisor. It was our pleasure to welcome you as our guest at the PALACE LUZERN. We are grateful for your comment about our reception and restaurant team. Every day we give our best to live our philosophy "pure joy of life and heartfelt warmth". We are sorry that you thought... More 

nc
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 4, 2014

I've been to plenty of hotels and I have to say I wasn't impressed when I came here. Yes, it's nice...but in an old antique, your 'grandparent style of decorations' type of way. My jaws didn't drop when I saw my room. Things doesn't look updated. It was old and out of style. The only thing that looks updated was... More 

Was this review helpful? Yes
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear hptwenty Thank you very much for your feedback on TripAdvisor. We are sorry that you have not experienced the "wow effect" in our hotel. We are renovating our rooms constantly, and the most recent renovation was in March 2013, when we reopened 42 rooms. The view of our rooms is spectacular, especially on a clear day with sunshine and... More 

Montreux, Switzerland
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 25, 2014

Being charged CHF 560 per night was not exactly a cheap deal. However, the Palace’s website did a good job of luring me into booking. The photos of an old worldly palatial style hotel and an offer which included a complimentary bottle of champagne – to be served upon arrival -, access to the hotel spa, and etc. ticked all... More 

Was this review helpful? Yes
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Major_Tom_OverAndOut Thank you very much for your comment on TripAdvisor. We appreciate your honest feedback and have analyzed it thoroughly, in order to improve ourselves continuously and to learn from our guests. Thank you for your detailed review about your experience at the PALACE LUZERN, as you are an expert, having worked with the top of hotel management in... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 19, 2014

Located on Lake Luczern with a view of the snow covered Swiss Alps in the background. Modern luxury hotel, with large rooms, very good service and good dinning and bar facilities. Within walking distance of shopping, the covered bridge, and local restaurants.

Was this review helpful? Yes
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Kevin M Thank you very much for your comment on TripAdvisor. It was our pleasure to have you here at the PALACE LUZERN. Our philosophy is "pure joy of life and heartfelt warmth", and our aim is to inspire our guests with our service and our passion. We do hope to welcome you back to the PALACE LUZERN one... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Palace Luzern? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, LHW, Hotels.com, Priceline, Despegar.com, Odigeo and Tingo so you can book your Palace Luzern reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Spa Hotel in Lucerne
#3 Luxury Hotel in Lucerne
#4 Family Hotel in Lucerne
#6 Business Hotel in Lucerne

200 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (155)
Viewed
Hotel & grounds (37)
Viewed
View from room (31)
Viewed
Room/suite (45)
Viewed
Dining (6)
Viewed
Bathroom (11)
Viewed
Pool/beach area (2)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Hotel & grounds (21)
Viewed
Pool/beach area (1)
Viewed
Room/suite (12)
Viewed
Business center/function rooms (1)
Viewed
Dining (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay