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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
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Palace Luzern
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476 Reviews from our TripAdvisor Community

Traveler rating
    336
    85
    33
    12
    10
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94
216
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77
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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    (108)
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    (89)
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Bathinda
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I Checked in this Hotel today & Found that many rooms Dosent have Airconditioner But I Was So Hot 34 Degree Temprature The Rooms without AC Man its Five star I am Family Every one was Drowned in swetting Got 2 Rooms With AC & 3 rooms Without AC Hotel Dosent Have a Swimmimng POOL

Was this review helpful? Yes
Untervaz, Switzerland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The room was a delight! Perfect for our wedding anniversary celebration, fronting a beautiful, fantastic view of Lake Lucerne. Service was 6-star, they even surprised us with a "special dessert" with their special wishes. We wanted to try the seafood restaurant, but it was fully booked and reserved for the whole evening. Went to the spa and all was excellent.... More 

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Pune, Maharashtra
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Super views of the lake, great junior suites. Very poor service. This hotel seriously needs to re-look at their employee to guest ratios. The doorman did most of the room service deliveries, house keeping deliveries etc..

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Ingham, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I can't remember the last time I was so disappointed at staying in a hotel. For an allegedly 5 star hotel, there was much wrong. The food was adequate, but not superb. The waitress forgot to bring my drink with my meal, and also had to be reminded to bring me a second drink later (the gentleman at our neighbouring... More 

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Chicago, Illinois
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 3 days ago NEW

This is 5 star hotel and has a wonderful location on the lake. The promenade is very nice and it is close to the train station and shopping. This is not a place for in-room amenities though. Ice, ironing board and coffe/tea all need to be ordered which is a little annoying, but the staff are very nice and helpful.... More 

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Neuchatel, Switzerland
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Palace Luzern deserves its 5 star rating. We had an incredible junior suite deluxe with lake view. Staff are very nice and helpful. The private spa is just amazing… Overall we had a great time in this hotel! I definitely recommend it!

Was this review helpful? Yes 1
Hyderabad, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotels in Lucerne are many but this hotel stands out because the staff take that extra step to ask if you are comfortable. They are extremely mindful of each and every person inspite of being busy with many fancy visitors. As for the rooms they are flawless and the hotel location is too good.

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Hewlett, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

5-star lake front gorgeous hotel. Guests are pampered 24/7. Our room was #727, top floor w/private sundeck. Furnishings as fine as could be imagined. Public spaces beautiful. Terrace dining along promenade is lakeside, so very beautiful. Concierge services excellent, especially Patricia. At roughly $500 per night, breakfast included, an excelent value.

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PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Joshua W, Thank you so much for your very "superlative" comment on TripAdvisor. We are extremely thankful to receive such positive feedback . Kindness, helpfulness and always a smile – that epitomises our standards. We want you to feel at home, and ensure that you are always happy to return. For that reason, it is very important to have... More 

Geneva
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Palace Luzern deserves it's 5 star rating. We arrived with a very warm welcome and an upgrade from 1 suite and 1 double room to 2 suites. The king bed can be separated into two twins if you don't want to sleep in the same bed. One of the suites was in the turret with panoramic view of the... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear expat-en-Suisse, Thank you for your very kind comments on TripAdvisor. We were happy to read that you enjoyed your stay as much as you did. It is always a pleasure to leave our guests with good feelings and amazing memories of their stay. Thank you so much for recommending our hotel as well. We would be honored to welcome... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in the hotel in May 2015 and what an amazing experience. From very helpful staff, to an absolutely beautiful room, a stunning view over the lake, and all the little extras (in-house gym, fresh fruit in the room, chocolates etc.) to just make it a very memorable stay. Thank you and hoping to return soon!

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear ElbeMay2015, Thank you very much for choosing the Palace Hotel for your recent stay and for rating us on TripAdvisor. It was a pleasure to hear that you had a memorable stay with us and enjoyed all the little extras. On behalf of our Hotel Managers, Mr. & Mrs. Hunziker, and the entire team, we are looking forward to... More 

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