The Palace is a beautiful hotel, this was our fourth occasion staying there. There seemed to be a mis-understanding with room booking upon check-in which was quite late around 11pm. The person in charge was absolutely horrendous, basically refusing to resolve the problem (not that he couldn't but actually wouldn't). Our room was old - to the point that the... More

We arrived early by train and were delighted to have our room ready plus, an upgrade to a deluxe suite with balcony over looking the lake. On our coffee table was a lovely note congratulating us on our anniversary. It was personally signed by several staff members. Very nice touch. Since my son is in the hotel business I have... More

Recently stayed at the Palace Luzern in Switzerland. The accomodation was part of a package holiday with an Australian tour company. We were allocated Room 200 on the 2nd floor and when we entered the room we were very happy. Unfortunately the room is located directly below the gymnasium and when both of the running machines were being used the... More

Had a great weekend in Palace Luzern. Good quality rooms and friendly staff. Nicely located at the lakefront.

From the large upgraded suite, with a dreamy view of snowcapped mountains behind a breathtaking lake view, to incredible room service and incredible breakfast, to the virtuoso pianist playing at the lobby bar. The Palace has it all! A world class spa, with a staff who can take you to dream land to boot! If you have the class this... More

The Palace Hotel is beautiful in every way.. beautifully located by the lake with a postercard view. Beautifully appointed, comfortable and large rooms. Exquisite and attentive service. Spotless clean all over. Delicous gourmet restaurant. Lovely bar with great pianist. Down side: Very Expensive!

I booked a family Easter week-end package at this hotel and was amazed from beginning to end by the friendliness of the staff working there. The lady who took my booking by phone was most polite and helpful, the staff on arrival were extremely friendly and the hotel even organised a one-hour egg hunt for the children, led by two... More

Wonderful hotel in an idilic location by the lake with a fantastic view of the alps. Within walking distance of city center. Large and very comfortable junior suites with all amenities you may want. Top level service.

My wife and I booked a single night for a two day trip to Luzern. The casino parking next door is normal Swiss prices, 28chfs for 24 hours - right next to the hotel so convenient to arrive. The hotel is right on the lake, with the main promenade just in front of the hotel. The location is directly between... More