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Palace Luzern

5.0 of 5 Haldenstrasse 10, Lucerne CH-6002, Switzerland
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Palace Luzern
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Palace Luzern
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 weeks ago

One of the best luxury hotels in Luzern. Facing directly to the lake and the mountains, the hotel is slightly distanced from the city center but it means it is one of the quietest location. Breathtaking view and great service. Quite a good selection of breakfast and love the interior of the hotel.

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Globetrotter_vee Thank you very much for your great comment on TripAdvisor. Our hotel is perfectly situated in the heart of the city, within a walking distance of 10 minutes to the sightseeing spots, but directly on the shores of Lake Lucerne with a spectacular view over the lake and the alpine panorama. We do hope to welcome you back... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel ticked all the wishes for me. Nice comfortable room, flair spaces , on the lake and perfect located in and out of the city center. The staff at the hotel are all very welcoming, pleasant and helpful . I highly recommend it.

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear kostassalonika Thank you very much for your great feedback on TripAdvisor. It was our pleasure to welcome you with "pure joy of life and heartfelt warmth" at the PALACE LUZERN. Our rooms offer a modern decor with warm colors to make our guests feel at home far away from home. We hope to welcome you back one day! Best... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although quite grand and impressive, with a FABULOUS view of the lake and mountains, the hotel was slightly below my expectations. However, the housekeeping was immaculate, and the overall standard of service was superb. My compliments to the front office and restaurant staff. I was made to feel very much at home... I had booked a lake-facing Junior Suite, which... More 

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Ashim1966 Thank you very much for your comment on TripAdvisor. It was our pleasure to welcome you as our guest at the PALACE LUZERN. We are grateful for your comment about our reception and restaurant team. Every day we give our best to live our philosophy "pure joy of life and heartfelt warmth". We are sorry that you thought... More 

nc
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've been to plenty of hotels and I have to say I wasn't impressed when I came here. Yes, it's nice...but in an old antique, your 'grandparent style of decorations' type of way. My jaws didn't drop when I saw my room. Things doesn't look updated. It was old and out of style. The only thing that looks updated was... More 

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear hptwenty Thank you very much for your feedback on TripAdvisor. We are sorry that you have not experienced the "wow effect" in our hotel. We are renovating our rooms constantly, and the most recent renovation was in March 2013, when we reopened 42 rooms. The view of our rooms is spectacular, especially on a clear day with sunshine and... More 

Montreux, Switzerland
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Being charged CHF 560 per night was not exactly a cheap deal. However, the Palace’s website did a good job of luring me into booking. The photos of an old worldly palatial style hotel and an offer which included a complimentary bottle of champagne – to be served upon arrival -, access to the hotel spa, and etc. ticked all... More 

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Major_Tom_OverAndOut Thank you very much for your comment on TripAdvisor. We appreciate your honest feedback and have analyzed it thoroughly, in order to improve ourselves continuously and to learn from our guests. Thank you for your detailed review about your experience at the PALACE LUZERN, as you are an expert, having worked with the top of hotel management in... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 19, 2014

Located on Lake Luczern with a view of the snow covered Swiss Alps in the background. Modern luxury hotel, with large rooms, very good service and good dinning and bar facilities. Within walking distance of shopping, the covered bridge, and local restaurants.

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear Kevin M Thank you very much for your comment on TripAdvisor. It was our pleasure to have you here at the PALACE LUZERN. Our philosophy is "pure joy of life and heartfelt warmth", and our aim is to inspire our guests with our service and our passion. We do hope to welcome you back to the PALACE LUZERN one... More 

Toronto
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 17, 2014

The Palace Luzern is a classic, old-world European hotel located on the beautiful Lake Luzern. The staff was very friendly and helpful with restaurant recommendations and our other needs. The lobby was adorned with marble, was elegantly designed and felt very spacious. Our suite was quite large and well appointed, as well. However, if you require a cot don’t bother,... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear Alexandra H Thank you very much for your feedback about your stay with us at the PALACE LUZERN. We are glad that you liked our beautiful hotel situated directly on the shores of Lake Lucerne. On a sunny day like today you can see the snow-capped mountain range behind the lake - a spectacular view! We are sorry that... More 

Philadelphia, Pennsylvania, United States
Top Contributor
61 reviews 61 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 11, 2014

From the moment I walked into this hotel, I knew it would be a 5-star hotel, a rating I reserve for only the best hotels I've stayed at around the world. The hotel exudes class from the lobby, to sitting areas, to the breakfast room. It is situated right on the lake so all you have to do is walk... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Donna224488 Thank you very much for your great comment on TripAdvisor. We are glad that you have enjoyed the views from your room, as well as the interior. The warm colors of the rooms are welcoming and the furniture fits perfectly in the concept. Our guests enjoy the spacious bathrooms. Thank you very much for the compliment about our... More 

Indore, India
Top Contributor
51 reviews 51 reviews
40 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 5, 2014

Palace Luzern is one of the top three hotel of Lucerne, Switzerland This hotel very near by Railway station, one can enjoy lake view from room balcony and back side of hotel. Service good, Food good and Rooms are big with all facilities.Hotel is next to Lucerne Casino

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PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear indore_123 Thank you very much for your comment on TripAdvisor. Our location directly on the shores of Lake Lucerne and only a 10 minute's walk from the city centre is spectacular. From our balconies you have the best views of the city and you can enjoy a cup of coffee while admiring the Alps and the boats on the... More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2014

Palace Luzern in Lucerne, Switzerland has the nicest view in town. This town is so charming and this hotel is the perfect place to take that charm in. The rooms overlooking the lake are very nice. Each with a balcony, and some of the most comfortable beds I've slept in. The rooms are very comfortable and if you are facing... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear TimothyFrazier Thank you very much for your great feedback on TripAdvisor. We appreciate the comments of our guests as we can learn from every single one. The view from the PALACE LUZERN on the lake and the surrounding mountains is spectacular. Our guests tell us a lot of stories what they observed on the lake. A boat ride is... More 

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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#1 Spa Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#5 Family Hotel in Lucerne

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