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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
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1 room 1 adult
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Palace Luzern
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611 Reviews from our TripAdvisor Community

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Hong Kong, China
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

We had a lovely room over looking the lake and snow capped mountains. Also an amazing balcony overlooking the lake. The staff was very helpful and friendly. The hotel was very clean and well looked after. It was an amazing experience. Would go back again and stay at the palace only.

Helpful?
Thank Sonia S
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Sonia S thank you very much for your great comment! We are glad you have thoroughly enjoyed your stay at the PALACE LUZERN and we are looking forward to welcoming you back soon. Best regards Raymond Hunziker General Manager More 

Houston, Texas
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were celebrating life, my husband & I, as he has been very ill and we have not been able to travel for almost 2 years. Switzerland was on our bucket list so we chose Lucern as our first stop ( for 8 days ) of our trip and we wanted our hotel to as special as possible. The Grand... More 

Helpful?
Thank Wanda-Raymond
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Wanda-Raymond Thank you very much for your wonderful feedback. We are glad you have enjoyed your time here in Lucerne and it would be our honour to welcome you back to our beautiful property once again. Best regards Raymond Hunziker General Manager More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff were amazing - friendly, informative and willing to assist. The hotel may look a little dated but we immediately felt comfortable and relaxed in the room. Having the view over the lake was exceptional. The hotel on New Year's Eve went to an enormous effort, which made us feel special and the night was both entertaining and very... More 

Helpful?
Thank 1Rennie
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Rennie25 It is a pleasure for me to read your review on TripAdvisor, thank you very much! We are so happy you have enjoyed the New Years Eve at the PALACE LUZERN. To see the fireworks on January 1st from one of our Lake view rooms with balcony is an insider tip for people who seek something special for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016 via mobile

Truly splendid hotel. Service and friendliness outstanding. Loved everything about it. My favourite of all time. Lake view rooms spectacular. Location , comfort , staff , rooms, food all wonderful. Didn't want to leave. Thoroughly recommend it.

Helpful?
1 Thank Karina H
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Karina H Thank you very much for your great review on TripAdvisor. We are glad you have enjoyed the PALACE LUZERN with its spectacular rooms with a fantastic view. Thank you for our compliments to our staff, with pleasure I will forward your feedback to my team. We do hope to welcome you back to the PALACE LUZERN again... More 

St. Gallen, Switzerland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 6, 2016

We stayed only 1 night but enjoyed every moment. The hotel is beautiful, in a wonderful location right on the lake shore and with perfect service. It is expensive but worth it. We had a delicious dinner in the Marlin restaurant with excellent service again. We were travelling with our 11 year old son and a dog but all were... More 

Helpful?
Thank BritSwiss544
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear BritSwiss544 Thank you very much for your review. We are glad you and your family enjoyed your stay at our beautiful property directly on the shores of Lake Lucerne. Our lake view rooms and suites offer a fantastic view of Lake Lucerne and the snow capped mountain peaks of the Central Swiss Alps. We are looking forward to welcoming... More 

Great Barrington, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 4, 2016

i spent 3 days with my teenage daughter in a beautiful, simple but chic and spacious bedroom, incredible service, the politest most charming staff at every corner; a beautiful view of the lake, cold and grey, lovely and restful; a fun new year's eve with the very friendly jolly manager handing out silly hats and whistles; a lovely hotel 2016... More 

Helpful?
Thank daisydover
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear daisydover Thank you very much for your great comment on TripAdvisor. We are glad you have enjoyed your stay with your daughter at the PALACE LUZERN. The fireworks from our lake view rooms on January 1st are absolutely spectacular. We are glad the weather was on our side! It would be our pleasure to welcome you back to the... More 

Lansdale, Pennsylvania
1 review
5 of 5 stars Reviewed January 2, 2016

Beautiful hotel, great service - breakfast, lunch and dinner - right on Lake Luzern, view of Mount Pilatus - which also as a great trip. Leo Tolstoy was among th many guests over the years. Make sure you stop to see the Lion of Luzern - dedicated to the Swiss Guards who died during the French Revolution.

Helpful?
Thank Brooks2206
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Brooks2206 Thank you very much for your rating. We feel proud to have been the best hotel on your trip. Lucerne has a lot to offer, history, sightseeing and a beautiful city. Our location directly on the shores of Lake Lucerne invites our guests to explore the city by foot from the hotel. It would be our pleasure to... More 

1 review
5 of 5 stars Reviewed December 31, 2015 via mobile

My family and i stayed there on Christmas day and a few days extra. The family wished we could have stayed for a month! From the moment you were greeted with Five star service in reception to the 2 1/2 breakfast the 3 hour lunch in the Marlin restaurant, sitting in the outside and inside bars, we didn't really want... More 

Helpful?
Thank Jaimie L
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Jaimie L Thank you so much for your valuable feedback about your stay at the PALACE LUZERN. We feel extremely honoured to read your words, as we could provide you a home far away from home during last year's Christmas. This is always a very special time for us and we feel proud that guests love to spend the... More 

Oman
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

I stayed at The Palace Luzern for 3 nights and i would recommend this hotel to everyone no matter where you are from as it not only meets every one's expectations but hours beyond that, the lake view, the hospitality, great service by all staff members, cleanliness and with such a high professional General Manager who didn't mention his title... More 

Helpful?
Thank hawraa L
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear hawraa L Thank you very much for your great feedback on TripAdvisor. I feel very pleased to know that you have enjoyed the best New Year 2016 celebration with us at the PALACE LUZERN. I would feel honoured to welcome you back to our beautiful property very soon. Best regards Raymond Hunziker General Manager More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Asa local we visit the launch/lobby frequently if we get friends over to have a coffee and enjoy the excellent service and atmosphere with the piano played by a professional. In the summer the terrace is the best place to rest after a walk on the waterfront. The interior reminds me always to the nicest 5 star hotels in the... More 

Helpful?
Thank B. S
PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear B. S Thank you very much for your great feedback on TripAdvisor. We are glad you are enjoying the ambience in our PALACE Bar & Living Room, where we are serving a great variety of delicious meals, different cakes, special cocktails as well as a traditional English Afternoon Tea next to selected teas and drinks. We are looking forward... More 

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