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Palace Luzern

Certificate of Excellence
Haldenstrasse 10, Lucerne CH-6002, Switzerland
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1 room 1 guest
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520 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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    (108)
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New Jersey, USA
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Palace last year and had such a great time that we decided to invite our entire family to join us this year. Everything exceeded expectations and the hotel staff spoiled us. Rooms were huge, breakfast was superb, staff was wonderful and location is devine. We had considered other hotels for our large group, but the Palace... More 

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Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited Lucerne as a 3rd destination in our honeymoon before going to Eurodisney and I have chosen the most luxurious hotel in the city "Palace Luzern".. It look like a palace in its decor and furniture with magnificent terrace overlooking Lake Luzern.. Our suite was spacious with breathtaking scenery over the lake and as usual LHW surprised us with... More 

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PalaceHotelLuzern, Food & Beverage Manager at Palace Luzern, responded to this review

Dear DrAlqassimi Thank you very much for your comment on TripAdvisor. We appreciate it that you have chosen the PALACE LUZERN as your third honeymoon destination and we do wish you a wonderful rest of this special holiday! Our breakfast buffet offers a wide choice of different warm and cold dishes. We also offer local cheese that is produced with... More 

Montreal, Canada
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pros. Right on board walk and lake. Wonderful lake views. Our suite was large with a huge bathroom separate shower and toilet plus two sinks. I went to use just the steam room and Sauna in the spa at no charge but this was not publicized. Very clean. Quiet in room. Staff very helpful. Cons. No coffeemaker in room. Even... More 

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Brighton, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a lovely room on the 5th Floor the view was over the lake and amazing the staff were excellant and the hotel is a great position with views over the city of Lucerne.You can either walk around to the centre- about 20 mins or catch a bus outside the hotel- or taxi.Transport is very easy in Lucerne. The... More 

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear 364germainec Thank you very much for your feedback on TripAdvisor. We are glad that you have enjoyed your room with lake view on the fifth floor. Our goal is to inspire our guests with our philosophy "Pure joy of life and heartfelt warmth". We would feel pleased to welcome you back to the PALACE LUZERN one day. Best regards... More 

London, United Kingdom
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 days / 2 nights to enjoy beautiful Lucerne. The hotel property is stunning - we really loved the architecture inside and out. Large, spacious rooms were a treat - although typical in America, it's not your usual experience in most European hotels. The staff were so friendly and courteous - you could tell they wanted... More 

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PalaceHotelLuzern, Executive Housekeeper at Palace Luzern, responded to this review

Dear J L Thank you very much for your great feedback on TripAdvisor. We are so glad to hear that the PALACE LUZERN is one of the nicest hotels you have ever stayed and that you felt at home far away from home. The raw honeycomb that you have enjoyed on our breakfast buffet is relatively new, we have it... More 

Brackley, United Kingdom
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here on our honeymoon. The staff were so helpful as you would expect at a hotel of this standard. The room was lovely and had a great lake side view with private terrace. We wanted to use the spa but found out that between Monday and Friday the men and women have to use separate... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Scottyatk Thank you very much for your feedback about your stay at the PALACE LUZERN. We are glad that you liked your room a lot and that our teammembers were very helpful during your stay. On the other hand we have taken note of your comment regarding our PALACE SPA. Our Private Spa is a Spa Suite with a... More 

Dallas, TX
Level Contributor
158 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful property. The room, we had, overlooking the lake was amazing. The staff is amazing , as well..very helpful and nice. The location is a little farther out from the old city, but the Lido and the lake setting, more than make up for the 20 minute walk. There is a beach club you can have access... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear JKCDMom Thank you very much for your great comment! We are glad that you have enjoyed your stay at the PALACE LUZERN. Lake Lucerne is perfect to swim in, and it is one of the cleanest lakes in Switzerland. With a temperature of about 20 degrees celsius, it is a real refreshment during this hot summer. It would be... More 

Fort Lauderdale, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Greeted with a lovely refreshing drink, nice service throughout. We had a great view of the lake. We were originally booked at the National but they rebooked us here. Our rooms were very large with a lovely lake view, plenty of AC, nice bathrooms. The main rooms in the hotel do not have AC so can be a bit warm.... More 

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PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear lisa p Thank you very much for your great comment on TripAdvisor. We are glad that you have enjoyed your stay at the PALACE LUZERN. Our Welcome Drink is a mint lemonade at the moment, that refreshes our guests upon arrival. We are glad to hear that you would stay with us again and we are already looking forward... More 

Muscat, Oman
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was stop #3 on our 17 day Swiss-German trip, and the hotel that we decided to splurge a bit on; so I was really looking forward to it. We had booked city-view rooms as the Lake-view ones were too expensive by the time we booked (not that the city-view ones were cheap). On arrival, the check-in staff informed us... More 

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PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear dee_swam Thank you very much for your rating on TripAdvisor. We take the feedback of our guests very serious, as we can always improve our service and learn from the experience of every single guest. We are glad that we could provide you with a great upgrade from a Double room city view to a Junior Suite and that... More 

Geneva
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked the hotel through a Qoqa-offer, which included a 1-night stay, a giant tibetan bowl experience as well as an in-house dinner in their fish restaurant Marlin. The room we had (we paid extra for an upgrade) was just wonderful, situated right inside one of the two hotel towers with a giant wooden terrace on the side, providing a... More 

Was this review helpful? Yes 1
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Garfbambvan Thank you very much for your comment on TripAdvisor. It was our pleasure to welcome you with the Qoqa offer at the PALACE LUZERN. We are glad that you have enjoyed the room with the huge private terrace overlooking Lake Lucerne. This is one of our most special rooms we have, and the request for these rooms is... More 

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