We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 64 Lucerne hotels

Palace Luzern

5.0 of 5 Resort   |   Haldenstrasse 10, Lucerne CH-6002, Switzerland
Hotel website
Hotel amenities
Offers & Announcements
Free breakfast with your stay
Save Saved
You added Palace Luzern to your Saves list
Palace Luzern
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
87%
Ranked #2 of 64 hotels in Lucerne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
334astrid King City, Canada
  • Overview
  • Reviews (344)
  • Photos (160)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (79)
  • Location
  • More
true
Write a Review

344 people have reviewed this hotel

Traveler rating
    242
    59
    28
    7
    8
See reviews for
61
159
9
56
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
King City, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The minute we drove up to the hotel to the minute we left the service was impeccable . We did not have to lift a finger to the point that the staff insisted that they will cary our luggage up to the spa after we checked out for us to freshen up and change for dinner . Let me tell... More

Was this review helpful? Yes
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear 334astrid Thank you very much for your great review on TripAdvisor. What an honour to read your words! We live the philosophy "Pure joy of life" here at the PALACE LUZERN and we can only provide such a great customer service thanks to every member of our team. With pleasure I will forward your feedback to everybody in the... More

farnham
Top Contributor
83 reviews 83 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay here in this very comfortable and welcoming hotel on the shore of Lake Lucerne. Although an old 'Grand Hotel' it is up to date and has a very nice atmosphere. Situated a few minutes walk from the centre of town (six mins) it is away from the bustle of the city, and the lakeside view rooms... More

Was this review helpful? Yes
PalaceHotelLuzern, Leiter Front Office at Palace Luzern, responded to this review

Dear FarnhamFoodlover Thank you very much for your feedback on TripAdvisor. Our view from the lake view rooms is spectacular. Every day there are different weather formations you can observe, or you can just have a look at what is happening outside on Lake Lucerne. In only a few minutes you reach the town centre on foot where you can... More

Atlantic Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights at the Palace - we were traveling with our niece for her high school graduation and had requested connecting rooms. We actually had connecting suites which were large and luxurious. We had gorgeous views of the lake from our rooms and our terrace as well as from the glassed-in bathroom. We loved the turn-down service with... More

Was this review helpful? Yes
PalaceHotelLuzern, Housekeeping Manager at Palace Luzern, responded to this review

Dear AnneisTraveling Thank you very much for your review. It was a pleasure to welcome you with your niece here at the PALACE LUZERN. We are honoured, that you have chosen us for your home far away from home for two nights, celebrating the high school graduation of your family member. For turndown service we surprise our guests with delicious... More

Beverly Hills, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I spent 10 nights at the Palace Hotel in Lucerne, so I believe I can really review this fine place. It is located right on Lake Lucerne about a 15 minute walk from the train station. My room was spacious and comfortable. Large bed, couch, sitting chair and table and TV. I had an unobstructed view of the lake. Very... More

Was this review helpful? Yes
PalaceHotelLuzern, Geschäftsführer at Palace Luzern, responded to this review

Dear Ronald S Thank you very much for your great review on TripAdvisor. We were very happy to have you as our guest here at the PALACE LUZERN. It is our goal to provide you a home far away from home and for us it is the best compliment, when we feel that you have felt at home here in... More

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed three nights during the Lucerne Music Festival. If you book well ahead the concierge can organize tickets for the concerts. Already the boat trip cross the lake to the Concert Hall KKL - before and after the concert - is just unforgettable. One evening we had dinner after the concert at the JASPER Restaurant: not cheap but worth... More

Was this review helpful? Yes 5
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear gary w Thank you very much for your great review on TripAdvisor. We are glad, that you had a great stay here with us. The Lucerne Festival is a very important event here in Lucerne and we are glad, to be the partner hotel of this world renowned festival. For us the festival time is very special, as we... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 3 days at Palace in August 2014. The hotel is right on the shore of Lake Luzern and a reasonable walk from the train station and town center. We had a very nice room on the 3rd floor on the side of the hotel overlooking Lake Luzern and Mt. Pilatus. Absolutely spectacular views. Hotel staff, particularly concierge, Patricia,... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear jdhopki Thank you very much for your review on TripAdvisor. We are glad that you have enjoyed your stay with us at the PALACE LUZERN. The view from our rooms is spectacular, you can observe the steam boats on the clear blue Lake with the panorama of the Swiss alps in the background, with its majestic peaks. Our house... More

Shah Alam, Malaysia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well, great location nearby the Central Station, lovely greetings by staffs, friendly gestures during breakfast, fast and prompt services, smiling concierge staffs, huge rooms facing the calm Lake Luzerne, .....all this made our stay at this majestic Palace Luzerne fantastic and pleasant indeed. On our arrival, we were greeted well and attended promptly. We were tired and the understanding staffs... More

Was this review helpful? Yes 1
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear LOGESHAN Thank you very much for your great feedback on the site of TripAdvisor. We are glad that you have enjoyed your stay with us, and that you liked the "inner beauty" of our Grand Hotel, which was built in 1906. Did you know that the upper two floors of the hotel used to be rooms for the staff?... More

Key West, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the final night of a four week tour all over Europe. We stayed one night and it was the prefect end to an amazing vacation. We booked thru Amex Fine Hotels and were upgraded to an amazing recently renovated deluxe junior suite with a spectacular view of the Lake. The weather was a bit drippy....not raining, but a... More

Was this review helpful? Yes
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear hrybeyr Thank you very much for your great feedback on TripAdvisor. I am very glad to hear that our team members provided you with a great service throughout your stay with us at the PALACE LUZERN. "Pure joy of life" is our philosophy and we life this motto every single day in every department, it is a pleasure to... More

Chicago, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for only one night in July at the end of a three week European trip. We booked through Amex Platnum and received an upgrade to a huge room with a lake view and small balcony. The room and bath were not the new and modern ones on the website, but were very large and functional. This was the... More

Was this review helpful? Yes
PalaceHotelLuzern, Verkaufsleiter at Palace Luzern, responded to this review

Dear shaumie Thank you very much for your review. It was a pleasure to welcome you at the PALACE LUZERN and to provide an upgrade for your family. Our location directly at the shores of Lake Lucerne is spectacular, as you are close to the city centre, but you do not have the busy streets between the hotel and the... More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We held a private event at the hotel, and also stayed for 1 night in the junior corner suite. The best thing about this hotel, no doubt, is the view: from our room, we got a wonderful, unblocked view of Mount Pilatus with Lake Lucerne right in front. The hotel is also just minutes walk from the city centre, train... More

Was this review helpful? Yes
PalaceHotelLuzern, F&B Manager at Palace Luzern, responded to this review

Dear Kim A We thank you for your honest review on TripAdvisor. We are keen to learn from the feedback from our guests and we take it very seriously and try to improve what we receive as a feedback. We apologize for the service, which you described slow and with a lack of training. We are getting close to high... More

Owners: What's your side of the story?
If you own or manage Palace Luzern, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palace Luzern? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Luzern 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, LHW, Booking.com, Orbitz, Tingo, Otel, Priceline, BookingOdigeoWL and Venere so you can book your Palace Luzern reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

160 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (116)
Viewed
Room/suite (35)
Viewed
Hotel & grounds (28)
Viewed
View from room (23)
Viewed
Bathroom (10)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Hotel & grounds (21)
Viewed
Pool/beach area (1)
Viewed
Room/suite (12)
Viewed
Business center/function rooms (1)
Viewed
Dining (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Lucerne with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#1 Spa Hotel in Lucerne #2 Luxury Hotel in Lucerne #2 Romantic Hotel in Lucerne #3 Business Hotel in Lucerne #5 Family Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
Number of rooms
129

Questions & Answers

Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer