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All 61 Lucerne hotels

Grand Hotel National

5.0 of 5 Hotel   |   Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Ranked #34 of 61 hotels in Lucerne
A recent review
5 of 5 stars reviewed 3 weeks ago
CBB99 WINDSOR,UK
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192 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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WINDSOR,UK
Top Contributor
62 reviews 62 reviews
8 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just returned from a wonderful weekend in the beautiful Lucerne. Could not fault this wonderful hotel. The staff were both attentive and very friendly. The interior design is quite exceptional and the splendour of this beautiful property has been very expertly preserved by its owners which is to be commended. The hotel's location alongside the lake offers perfect convenience... More

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Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear CBB99 We thank you very much for your fantastic feedback about your stay at our hotel. It is a great pleasure to hear, that you had a wonderful time at the GRAND HOTEL NATIONAL. We are very happy that you enjoyed the central location of the hotel alongside the lake and liked the interior design of the hotel rooms... More

Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2014

While traveling around Europe dropped into Lucerne without a reservation. It was a short 5 minute walk from the train station. I was so nicely greeted at the front desk with a warm welcome and offer of a welcome drink. The desk assistant escorted me directly to my room, and explained the exquisite history of the hotel. They surprised me... More

Was this review helpful? Yes 2
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear Floridasunfun With great pleasure we read your positiv feedback and thank you very much for taking the time to share your experiences here on Tripadvisor. The GRAND HOTEL NATIONAL, first opened in 1870, is the oldest Grand Hotel in Lucerne and we still do our best not just to meet but to exceed our guests expectations. The old charme... More

Geneva, Switzerland
Contributor
16 reviews 16 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 13, 2014

I just spent a weekend at this hotel. I booked it as a surprise to my boyfriend. Despite booking a city-view room, we were pleasantly informed on site that we got a free upgrade to a lake-front junior suite. The room was astonishing: classy, elegant, spacious, with a huge bathroom featuring both a shower and a bath, a big balcony... More

Was this review helpful? Yes 2
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear FedeC83 With great pleasure we read your comment regarding your recent stay with us and are more than happy to hear that you have enjoyed your time in Lucerne. It is always fantastic to get such a great feedback especially when we can not only meet but exceed your expectations. Your nice comments regarding our staff at the front... More

Stavanger, Norway
Top Contributor
52 reviews 52 reviews
42 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 4, 2014

I had booked a room for one night at the Grand and as it was winter, I decided not to splurge on the lakefront room as I figured we wouldn't spend time on the balcony anyways. When we pulled up, I was a little disappointed to see the back of the property covered in scaffolding but we were both pleasantly... More

Was this review helpful? Yes 1
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear JJReid1030 First of all we thank you for your great review on Tripadvisor. It is always our pleasure to see that our guests enjoyed their stay with us and that espacially the little things are go down well such as the binoculars in all our Lake view rooms as well as the personal letter by our General Manager. We... More

Jerusalem, Israel
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2013

I had a fabulous time here - Lucerne is beautiful and the lake views from the hotel room are outstanding. The hotel has old world charm, the room was beautiful and spacious, with all of the ammenities I would want. I would definitely stay here again!

Was this review helpful? Yes 1
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear Simenora We highly appreciate your comment on Tripadvisor and thank you for taking the time to share your experiences at the GRAND HOTEL NATIONAL. It is great to read that you enjoyed your stay wit us and were happy with the size of the room as well as the stunning view over the Lake of Lucerne and the mountains.... More

dubai
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2013

we stayed at the hotel in October 2013 in a sea view room. The views from the room were really fabulous and since the hotel is directly on the lake with no road between the lake and the hotel, you can just step out of the hotel and stroll on the lake promenade. Within a few minutes on foot you... More

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Nina S, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Dubailbnbattuta Thank you very much for your feedback about your time at the Grand Hotel National. We are pleased to hear, that you have enjoyed your stay with us, especially the location and our service. It would be our great pleasure to welcome you back to Lucerne soon and wish you in the meantime all the best and nice... More

Scottsdale, AZ
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2013

Four of us (wife, son, daughter-in-law and I) stayed at this property in September (9/19 - 9/23), where my wife and I had stayed twice before. It is a beautiful location and property well worth the 5 Star rating. The rooms are excellent and very clean. The view from our rooms of the lake was outstanding. The employees were great... More

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Nina S, Manager at Grand Hotel National, responded to this review

Dear Airforcecolonel Thank you very much for taking your time to write a report about your stay at the Grand Hotel National. We are more than happy to hear, that you have enjoyed your stay with us and especially liked the view from your room, location of the hotel and service from our employees. It would be our great pleasure... More

potomac, md
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 10, 2013

I found out after I stayed at this hotel that the city view rooms are not air conditioned. When we checked in and the front desk person took us to our room she said the room had AC. She even showed us how to turn it on. We found out after that its just recirculated air. Apparently the small print... More

Was this review helpful? Yes 1
Nina S, Manager at Grand Hotel National, responded to this review

Dear Lenore Thank you very much for taking the time to write us your feedback about your stay at the GRAND HOTEL NATIONAL. As mentioned in your comment it is correct, that all our lake view rooms are air conditioned and all our city view rooms are equipped with an air circulation system. This year we had an exceptional hot... More

Hamilton, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

I can't say enough nice things about this hotel. From the moment we arrived the staff was extremely helpful and friendly! Room was very spacious and had wonderful view of the lake and mountains. Yes the meals were a little pricey but anywhere in Luzern is the same way. Front desk staff was great at suggesting things for us to... More

Was this review helpful? Yes
Nina S, Manager at Grand Hotel National, responded to this review

Dear travel198060 Thank you very much for taking the time to write such a great feedback about your stay at the Grand Hotel National. We are very happy to hear, that you have enjoyed your time with us, especially the view and our concierge services. Our staff knows the region well and is always happy to help finding a secret... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 30, 2013

Yes the Grand Hotel is a beautiful hotel in a perfect location. Are stay started perfectly with a wonderful young lady helping us. The room was not ready but they helped with the storage of our luggage. When we returned from a tour our luggage was in our room. No where is it stated that the city view rooms are... More

Was this review helpful? Yes 3
Nina S, Manager at Grand Hotel National, responded to this review

Dear Henry N Thank you for your review on Tripadvisor and your reservation at the Grand Hotel National Lucerne. We are sorry to hear that you did not enjoy your stay with us in fact of the missing air condition. As stated in the hotel description in our confirmation as well as on the internet platforms all our lake facing... More

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Additional Information about Grand Hotel National

Also Known As:
Grand Hotel Lucerne
Address: Haldenstrasse 4, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Lucerne
#10 Family Hotel in Lucerne
#18 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel National 5*
Official Description (provided by the hotel):
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 
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