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Grand Hotel National

5.0 of 5 Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Grand Hotel National
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224 reviews from our community

Traveler rating
    134
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    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Top Contributor
100 reviews 100 reviews
25 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel – Old European charm, beautiful building, restaurants, bar area. Staff was typically Swiss friendly and helpful. Located a bit of a walk to the old city, but totally accessible and a nice stroll along the lakes edge. Literally less than 7 minutes’ walk to the old city but located right next to the casino. This was the largest room... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Hap-Travel-Canada, We thank you very much for your Kind Review and and are happy to hear that you like our service and the room provided. As we are very well cooperating with the Fitness Park just across the street of the Hotel we just provide in our Pool area a small Fitness area. The Pool area is basically used... More 

Ballston Lake, New York
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our travel agent (Mindy Waltz, Empress Travel, Schenectady, NY) booked this charmer for us and we should be sending her roses! The setting is FAB - we chose a lake side room - the view (the first snow on the lower Alps was the day prior) - was splendid - we even had a balcony with wrought iron table and... More 

Was this review helpful? Yes
Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear JoanneWes, First of all we want to thank you for choosing the GRAND HOTEL NATIONAL during your round trip through Europe and we thank you very much for the warm and charming words you found for us. It is a great pleasure to hear that all services of the hotel, the rooms, the reception, the bar and restaurants and... More 

Miami, Florida
Top Contributor
182 reviews 182 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 28, 2014

We love this Hotel. Its one of the Grand Old Hotels that has been renovated. We have not stayed in the Hotel yet ,but we have had lunch in the Restaurant and drinks in the Lobby Bar. We do not leave Lucerne without having drinks at the National Hotel Lobby Bar. The Restaurant is first class. In the summer and... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Oldmaster, It is a great pleasure to read your review about your last visit and we are more than happy to hear that besides the Service offered also the ambiance and the Quality of our products met your expectations. We are always keen to improve our services where needed and it is a big pleasure to hear that you... More 

Seattle, Washington
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 25, 2014

This hotel is a classy beauty. It was our group of three couples favorite hotel in our two week trip throughout Europe. I can't imagine a nicer spot to stay while in Lucerne. Beautiful setting right on the water, first class service, very comfortable bed, spotless, luxury classic decor,fresh fruit and espresso machine in room, and top notch Hotel bar.... More 

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Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Fettuccineo, It is a real pleasure to read your kind and nice review about the GRAND HOTEL NATIONAL and your recent stay with us. We are always keen on keeping our high service level and also to ameliorate our standards where needed and it is nice to hear that your expectations were not only fulfiled but also outreached. To... More 

New York
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 25, 2014

I am really not sure why this hotel isn't higher trip advisor's popularity ranking. It should be. The rooms are elegant and the views are just amazing. The location is very good too - right next to the casino in a lovely part of town. What blew us away was the restaurant. We had just come from Paris and we... More 

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Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear GardeningMomNY, First of all we want to thank you for the very gentle and nice review about the GRAND HOTEL NATIONAL. We are more than happy to hear that you enjoyed your stay and also that our Restaurant could convince you! The kitchen team is very proud about your nice words and specially thanks you! It would be a... More 

Springfield, Missouri
Top Contributor
75 reviews 75 reviews
69 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 21, 2014

The name is misleading--this is not a 'grand' hotel and its not a five star hotel. As explained in other reviews below, rooms with a lake view have AC and some are comfortable. But the "city view" is a complete rip-off. There is no such thing as a city view. Rather, you are shoe-horned into a small and stuffy room... More 

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Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Fayaya, Thank you very much for your review on Tripadvisor and the time you have taken. We regret that you did not enjoy your stay with us at the GRAND HOTEL NATIONAL and also regret to hear from your concerns only now and not during your stay with us directly. We take your comments very serious as we are... More 

Saluda, NC
Top Contributor
86 reviews 86 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 16, 2014

Luxury service and perfect location in the center of Lucerne makes this hotel exceptional in every way. Expect to be pampered from the moment you arrive until you leave.Scenic views are available from all lake view rooms. This is my third stay at this hotel over a 30 year period and it has not failed to impress me every time.... More 

Was this review helpful? Yes
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear OrdinarymanSaluda_NC, Thank you very much for taking the time and writing a review about our property. It is with great pleasure to hear that you not only enjoyed your recent stay with us and even felt pampered during your entire stay but also that you also have left with the impression to receive the same service level and standard... More 

Spalding, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2014

We stayed at Grand National Hotel for one night on our way to Italy on 7th October. On arrival we were shown to our room and informed that we had been upgraded to a suite. The room was impressive, lake view, large with two sets of French doors, a rose, fruit, Bosch coffee machine and the softest duvet we have... More 

Was this review helpful? Yes
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear KatieC, We thank you very much for your kind and warm review and we love to hear that you enjoyed the stay with us at the GRAND HOTEL NATIONAL. Not only the shape and quality of our hotel facilities but also the service standard is very important for us and we are always keen to improve ourselfs constantly. It... More 

Hong Kong
Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2014

Wonderful hotel with beautiful interiors. Lovely views across the lake and towards the old town, and rooms are spacious and beautifully decorated. Restaurant stunning, food matched, pleasant bar area. Sense of real luxury. Only downside, no gym, other than costly day rate at the fitness centre opposite.

Was this review helpful? Yes
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear CB2000 HongKong, First of all we thank you very much for your warm words and the nice review you pubished on Tripadvisor. We are more than happy to hear that you enjoyed your stay in the entire hotel beside the fitness area. Due to the historical shape of the hotel we do not have a bigger gim and are... More 

Paris, France
Top Contributor
54 reviews 54 reviews
12 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed September 30, 2014

My husband and I had an absolutely wonderful time here. We brought our dog with us, and upon arrival we found a dog bed and food/water bowls in the room along with a treat for our pet, which was such a sweet and thoughtful touch. We had an incredible tasting menu dinner in the main restaurant and a delicious dinner... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Stacy R Thank you so much for your wonderful words about your stay at our hotel. We are happy to learn that you appreciated our service and that you fell in love with the stunning surroundings of Lucerne. Our most important aim is to take an extra step for our guests and to prove an honest and heartfelt hospitality... More 

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Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#4 Spa Hotel in Lucerne
#8 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#17 Luxury Hotel in Lucerne

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