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Grand Hotel National

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Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Grand Hotel National
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Grand Hotel National
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236 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whistler, Canada
Top Contributor
429 reviews 429 reviews
65 hotel reviews
332 helpful votes 332 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

At about $300 off-season for a Lakeview room, the price was reasonable enough. However the room was quite small and the bathroom, though fully-equipped, was tight and cluttered. There was jackhammering and sledge-hammering noise intermittently during the day (started 7:30 am on my second day). I don't fault them for trying to get repairs done before the spring tourist invasion,... More 

Was this review helpful? Yes 1
New York
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The Grand Hotel National in Lucerne is not only a beautiful property ideally located on the lake and near city centre, but the staff is truly dedicated to ensuring that your experience is outstanding. I could not be happier with my stay here and I look forward to returning in the future. Highly recommend!

Was this review helpful? Yes 1
Delemont, Switzerland
2 reviews
3 of 5 stars Reviewed February 1, 2015

My hubby and I visited Luzern to explore the Transport Museum, and decided to spend our night in Grand Hotel National, we were about to take the cheapest room which is the city view but we were told that there's no occupancy, so we took a room with a lake view instead, it costed more but it's really worth it.... More 

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2015

Stayed for 4 days at this gorgeous hotel! Wonderful view of Lake Luzern from our balcony. We picked a suite and were very glad with the room that was reserved for us. Since it was our anniversary trip, they set up chocolates, greeting card, breakfast vouchers, etc., along with rose petals on our bed and on the bathroom counters. Thought... More 

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4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2015

I am a member and recently came back from an interesting trip to China. I stayed in three hotels with highly recommended Spa and Wellness facilities. I must say none of them are as good as the Hotel Narional's in Luzern. This Spa and wellness centre is so well designed, beautifully clean, very well managed, and has an excellent sauna,... More 

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Johannesburg, Gauteng, South Africa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2015

First look - it was very reach look , then we discovered that there is no hot water, and shower handle falling when you trying to adjust water temperature . Technician came and tried to proof that cold water is a hot water. Then we called to reception and they moved us to the other room, water was still cold-... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2015

Truly a Majestic Hotel in a great location on the water. Had waterfront room for New Years. Very spacious, clean and comfortable. Had many activities for New Years that were over the top. Staff had a great time with them. Staff cares deeply about the guest experience and it shows in everything they do. Location is a very easy walk... More 

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Top Contributor
63 reviews 63 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 2, 2015

I had an unforgettable stay here, arriving effortlessly by train from a snowy airport to cosy elegance and a welcome both warm and efficient. My room was immaculately decorated in grand hotel style, with chandeliers and every comfort provided. The bathroom was modern and luxurious. The bed was so inviting I didn't even make it down to dinner. Best of... More 

Was this review helpful? Yes 1
Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2014

Charmy hotel with nice personnel and great rooms however never stay at the city side rooms: terrible roar generated by night club drums as to no isolation. We already couldn't sleep for two nights and have another two booked but the staff cannot help as the hotel is fully occupied. Even in the hotels situated close to runways of Heatrow,... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
102 reviews 102 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel – Old European charm, beautiful building, restaurants, bar area. Staff was typically Swiss friendly and helpful. Located a bit of a walk to the old city, but totally accessible and a nice stroll along the lakes edge. Literally less than 7 minutes’ walk to the old city but located right next to the casino. This was the largest room... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Hap-Travel-Canada, We thank you very much for your Kind Review and and are happy to hear that you like our service and the room provided. As we are very well cooperating with the Fitness Park just across the street of the Hotel we just provide in our Pool area a small Fitness area. The Pool area is basically used... More 

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