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Grand Hotel National

Hotel website
Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Grand Hotel National
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252 Reviews from our TripAdvisor Community

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Traveler rating
    150
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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San Francisco, California
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is just beautiful. We felt like royalty staying in such a great place… right on the water for wonderful walks! Also very close to the covered bridge and cobblestone town. Because 200 words are required… This hotel is just beautiful. We felt like royalty staying in such a great place… right on the water for wonderful walks! Also... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Elizabeth O Thank you very much for having shared your experience here on Trip Advisor. We are very happy to read that you loved our hotel and certainly it's perfect location in the heart of beautiful Lucerne! We look forward welcoming you back in the near future! Kind regards Your GRAND HOTEL NATIONAL Team More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Grand national is a beautiful hotel with exceptional service! After checking in, we were shown to the room and the receptionist also explained everything. A handwritten note along with fresh fruits awaited us. The room was very large and spacious with many windows that faced right onto the lake. The views were stunning!!! The location is also great, and the... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear girlseesworld Thank you so much for having taken the time to share your experiences here on Trip Advisor and for having said such great words about our hotel. Certainly it is our biggest aim to provide our valued guests with a comfortable and pleasant time while keeping the focus on small details which accentuates our services constantly. Therefore we... More 

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

An awesome hotel with a really spectacular view in a beautiful city. Accommodation doesn't get much better than this in our experience. Highly recommend this venue due to its location, the quality of staff, the sheer grandness of the hotel building, proximity to Lake Lucerne and the outlook to nearby mountains.

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear L9442AMpeterr Thank you so much for your wonderful words about our hotel and your experience during your stay with us. We are happy that you could enjoy your time to full extend and it would be our pleasure to welcome you back in the future! Best regard Your GRAND HOTEL NATIONAL Team More 

Ware, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful old world hotel with gorgeous views over the lake. We had drinks on the terrace and in the bar, both offered excellent service as you'd expect from a 5 star hotel. The only disappointment was the quality of the wi-fi, very intermittent on the 4th floor and I'd expect better for the quality of hotel. Lucerne is an expensive... More 

Was this review helpful? Yes 1
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Helen W Thank you very much for sharing your experience here on Trip Advisor. We are very happy that you enjoyed your stay with us and that you fell in love with the hotel as well as the location in Lucerne. We will gladly pass your words on to our team members. We thank you for your feedback regarding... More 

Ahmedabad, India
Top Contributor
93 reviews 93 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location This hotel is approx. 800 meters from Lucerne Banhof or Lucerne Train Station (Very Important if you are using Swiss Rail to Commute). Situated on the Lake Lucerne, this hotel Faces the Lake with boats parked in front of the hotel and lots of ducks and swans around which is Picture perfect. (This hotel is not in Old Lucerne... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear MJX Thank you so much for your wonderful words about our beautiful hotel. We are happy to learn that you loved the hotel and it´s beautiful surroundings just as much as we do. This is our daily motivation to provide our valued guests with a high standard service and to make sure that you enjoy a careless and comfortable... More 

Dereham, United Kingdom
Top Contributor
109 reviews 109 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is no doubt that the location is superb, especially if you can secure a lake facing room which brings peace and quiet and wonderful views. However, there are issues, especially with regards to cleanliness. To pay £400 a night for the suite and find dirt and old bottle tops under the radiator, as well as crumbs down the back... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear PM02-08-44 First of all thank you very much for having taken the time to fill out our questionnaire as well as writing a review here on Trip Advisor. We are happy to learn that you liked our hotel in general and therefore you even extended your stay for another night. Please excuse the inconvenience in regard to the TV... More 

Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose to stay at this hotel in spite of its high cost simply because of the location . The hotel is Right on the lake promenade within walking distance from the chapel bridge and great restaurants and shopping We had a deluxe lake facing room and a lake facing suite . Both were outstanding . Very elegant and super... More 

Was this review helpful? Yes 1
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Manishagkannur Thank you very much for your great comment about our hotel. We are glad to read that you liked our hotel and that we were able to provide you with a comfortable and careless time while staying with us. We already look forward welcoming you back in the future and in the meanwhile we remain at your entire... More 

Bellevue, Washington
Top Contributor
79 reviews 79 reviews
42 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 31, 2015

After spending a night here on our way to Lausanne we were pleasantly surprised to find a gem on the lake in beautiful downtown Lucerne. The hotel is in a great location just far enough from the throngs yet only a short walk to everything. The hotel itself is a classic European hotel that has been maintained impeccably. We reserved... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Scottyp2014 Thank you so much for having taken the time to share your experiences with us here on Trip Advisor. We are overwhelmed and thankful at the same time about your great words. It makes us very proud to read that we were able to exceed your expectations and to provide you with a comfortable and careless time, as... More 

Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

Right on the lake and just far enough away from the absolute centre of town to miss the crowds, except those many walking along the lake on fine days. Very comfortable rooms with excellent lake views and small, pretty balconies. Selection of restaurants within the hotel, or others are only a short walk away. Lovely, comfortable bar. Good main restaurant.

Was this review helpful? Yes
Philipp L, Manager at Grand Hotel National, responded to this review

Dear Mark L First of all we want to thank you very much for staying at the GRAND HOTEL NATIONAL Lucerne and for the warm and charming words! We are very happy to learn that you enjoyed your stay with us. We are proud to offer our guests a variety of restaurants within the hotel with Swiss, International, Italian or... More 

Fort Myers, Florida, United States
Top Contributor
83 reviews 83 reviews
23 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed May 22, 2015

Beautiful historic hotel with fabulous architecture in a great location to tour Lucern. We stayed for 2 nights. The couple we traveled with got a free upgrade with a fabulous lakeview room. However, we did not. This was disappointing to say the least. Our room was very nice, but small and the bed was not as comfortable as most luxury... More 

Was this review helpful? Yes
Philipp L, Manager at Grand Hotel National, responded to this review

Dear Deb P Thank you very much for having chosen the GRAND HOTEL NATIONAL for your journey through Switzerland. We are delighted to welcome our guests at our hotel, which was built 145 years ago and is a wonderful place to stay and explore the surroundings of the Lake Lucerne Region. With a total of 41 rooms we offer a... More 

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