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Grand Hotel National

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Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Grand Hotel National
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Grand Hotel National
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242 reviews from our community

Traveler rating
    144
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    23
    20
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Right on the lake and just far enough away from the absolute centre of town to miss the crowds, except those many walking along the lake on fine days. Very comfortable rooms with excellent lake views and small, pretty balconies. Selection of restaurants within the hotel, or others are only a short walk away. Lovely, comfortable bar. Good main restaurant.

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Philipp L, Manager at Grand Hotel National, responded to this review

Dear Mark L First of all we want to thank you very much for staying at the GRAND HOTEL NATIONAL Lucerne and for the warm and charming words! We are very happy to learn that you enjoyed your stay with us. We are proud to offer our guests a variety of restaurants within the hotel with Swiss, International, Italian or... More 

Fort Myers, Florida, United States
Top Contributor
78 reviews 78 reviews
23 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful historic hotel with fabulous architecture in a great location to tour Lucern. We stayed for 2 nights. The couple we traveled with got a free upgrade with a fabulous lakeview room. However, we did not. This was disappointing to say the least. Our room was very nice, but small and the bed was not as comfortable as most luxury... More 

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Philipp L, Manager at Grand Hotel National, responded to this review

Dear Deb P Thank you very much for having chosen the GRAND HOTEL NATIONAL for your journey through Switzerland. We are delighted to welcome our guests at our hotel, which was built 145 years ago and is a wonderful place to stay and explore the surroundings of the Lake Lucerne Region. With a total of 41 rooms we offer a... More 

Holly Springs, North Carolina
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Grand National was an absolutely fantastic experience. The staff greeted us with a free upgrade, leaving us with an unbelievable room and views. Desk staff was helpful and attentive, with the housekeeping team did a wonderful job cleaning up after us. Hotel and grounds were kept extremely clean. This hotel sets the bar for the rest of the hotels in... More 

Was this review helpful? Yes 2
Philipp L, Manager at Grand Hotel National, responded to this review

Dear Rojoeinnc Thank you very much for your kind words and for choosing the GRAND HOTEL NATIONAL for your stay in Lucerne. We always do our utmost best to offer our guests a wonderful experience during their with us and give them a home away from home feeling. It would be a great pleasure to welcome you back soon! Best... More 

Whistler, Canada
Top Contributor
453 reviews 453 reviews
69 hotel reviews
383 helpful votes 383 helpful votes
2 of 5 stars Reviewed March 25, 2015

At about $300 off-season for a Lakeview room, the price was reasonable enough. However the room was quite small and the bathroom, though fully-equipped, was tight and cluttered. There was jackhammering and sledge-hammering noise intermittently during the day (started 7:30 am on my second day). I don't fault them for trying to get repairs done before the spring tourist invasion,... More 

Was this review helpful? Yes 1
Philipp L, Manager at Grand Hotel National, responded to this review

Dear MannyG2000

 Thank you very much for your feedback on TripAdvisor. We appreciate that you took the time to inform us about your experiences during your stay with us. A traditional building as the GRAND HOTEL NATIONAL needs, in order o satisfy the demands of our guests, constant adaptions and renovations. We therefore informed our guests during the booking procedure... More 

New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The Grand Hotel National in Lucerne is not only a beautiful property ideally located on the lake and near city centre, but the staff is truly dedicated to ensuring that your experience is outstanding. I could not be happier with my stay here and I look forward to returning in the future. Highly recommend!

Was this review helpful? Yes 1
Philipp L, Manager at Grand Hotel National, responded to this review

Dear Mrs Jkcinnyc Thank you very much for staying at the GRAND HOTEL NATIONAL and for your positive feedback on TripAdvisor. It is a great pleasure to learn, that you enjoyed your stay and especially that our staff did such an excellent job. We will be delighted to pass your compliments to our employees, who will be certainly encouraged by... More 

Delemont, Switzerland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2015

My hubby and I visited Luzern to explore the Transport Museum, and decided to spend our night in Grand Hotel National, we were about to take the cheapest room which is the city view but we were told that there's no occupancy, so we took a room with a lake view instead, it costed more but it's really worth it.... More 

Was this review helpful? Yes 2
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Evita_Neuschwander First of all thank you very much for having taken the time to share your experience regarding your stay with us here on Trip Advisor. Certainly our biggest aim is to ensure a comfortable and careless time for our guests and therefore we are happy to learn that you enjoyed your stay with us. Nevertheless we are very... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2015

Stayed for 4 days at this gorgeous hotel! Wonderful view of Lake Luzern from our balcony. We picked a suite and were very glad with the room that was reserved for us. Since it was our anniversary trip, they set up chocolates, greeting card, breakfast vouchers, etc., along with rose petals on our bed and on the bathroom counters. Thought... More 

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Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Globetrotter-from-TX Thank you so much for your wonderful review here on Trip Advisor. Certainly the full satisfaction of our guests always is and has to be our biggest aim and therefore we are very proud to read that we were able to make your stay a delightful one. We immediately forwarded your great comments to the entire team as... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2015

I am a member and recently came back from an interesting trip to China. I stayed in three hotels with highly recommended Spa and Wellness facilities. I must say none of them are as good as the Hotel Narional's in Luzern. This Spa and wellness centre is so well designed, beautifully clean, very well managed, and has an excellent sauna,... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear G R We thank you very much for your kind words about the National Fitness Park and our pool area. We are happy to welcome you again in the future. Please do not hesitate to contact us anytime in case of any enquiries. Kind regards Your GRAND HOTEL NATIONAL Team More 

Johannesburg, Gauteng, South Africa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2015

First look - it was very reach look , then we discovered that there is no hot water, and shower handle falling when you trying to adjust water temperature . Technician came and tried to proof that cold water is a hot water. Then we called to reception and they moved us to the other room, water was still cold-... More 

Was this review helpful? Yes 2
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Liana H Thank you very much for sharing your experience about your stay on Trip Advisor. We regret to read that you were unhappy with your stay at our hotel due to some unlucky circumstances. We would like to take the chance to ensure you that this does not at all equate to our usual standard and we therefore... More 

Michigan
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2015

Truly a Majestic Hotel in a great location on the water. Had waterfront room for New Years. Very spacious, clean and comfortable. Had many activities for New Years that were over the top. Staff had a great time with them. Staff cares deeply about the guest experience and it shows in everything they do. Location is a very easy walk... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear travelinman045 First of all thank you very much for your great review about your stay at our hotel. We are very happy to read that you enjoyed your stay with us and that you had such a great start into the New Year! We happily forwarded your valued comments to all our staff members as this is the best... More 

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