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Grand Hotel National

5.0 of 5 Haldenstrasse 4, Lucerne CH-6002, Switzerland
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231 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for 4 days at this gorgeous hotel! Wonderful view of Lake Luzern from our balcony. We picked a suite and were very glad with the room that was reserved for us. Since it was our anniversary trip, they set up chocolates, greeting card, breakfast vouchers, etc., along with rose petals on our bed and on the bathroom counters. Thought... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a member and recently came back from an interesting trip to China. I stayed in three hotels with highly recommended Spa and Wellness facilities. I must say none of them are as good as the Hotel Narional's in Luzern. This Spa and wellness centre is so well designed, beautifully clean, very well managed, and has an excellent sauna,... More 

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Johannesburg, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First look - it was very reach look , then we discovered that there is no hot water, and shower handle falling when you trying to adjust water temperature . Technician came and tried to proof that cold water is a hot water. Then we called to reception and they moved us to the other room, water was still cold-... More 

Was this review helpful? Yes 1
Michigan
Contributor
20 reviews 20 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Truly a Majestic Hotel in a great location on the water. Had waterfront room for New Years. Very spacious, clean and comfortable. Had many activities for New Years that were over the top. Staff had a great time with them. Staff cares deeply about the guest experience and it shows in everything they do. Location is a very easy walk... More 

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Top Contributor
60 reviews 60 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had an unforgettable stay here, arriving effortlessly by train from a snowy airport to cosy elegance and a welcome both warm and efficient. My room was immaculately decorated in grand hotel style, with chandeliers and every comfort provided. The bathroom was modern and luxurious. The bed was so inviting I didn't even make it down to dinner. Best of... More 

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Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Charmy hotel with nice personnel and great rooms however never stay at the city side rooms: terrible roar generated by night club drums as to no isolation. We already couldn't sleep for two nights and have another two booked but the staff cannot help as the hotel is fully occupied. Even in the hotels situated close to runways of Heatrow,... More 

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Toronto, Canada
Top Contributor
102 reviews 102 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel – Old European charm, beautiful building, restaurants, bar area. Staff was typically Swiss friendly and helpful. Located a bit of a walk to the old city, but totally accessible and a nice stroll along the lakes edge. Literally less than 7 minutes’ walk to the old city but located right next to the casino. This was the largest room... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Hap-Travel-Canada, We thank you very much for your Kind Review and and are happy to hear that you like our service and the room provided. As we are very well cooperating with the Fitness Park just across the street of the Hotel we just provide in our Pool area a small Fitness area. The Pool area is basically used... More 

Ballston Lake, New York
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 26, 2014

Our travel agent (Mindy Waltz, Empress Travel, Schenectady, NY) booked this charmer for us and we should be sending her roses! The setting is FAB - we chose a lake side room - the view (the first snow on the lower Alps was the day prior) - was splendid - we even had a balcony with wrought iron table and... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear JoanneWes, First of all we want to thank you for choosing the GRAND HOTEL NATIONAL during your round trip through Europe and we thank you very much for the warm and charming words you found for us. It is a great pleasure to hear that all services of the hotel, the rooms, the reception, the bar and restaurants and... More 

Miami, Florida
Top Contributor
201 reviews 201 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 28, 2014

We love this Hotel. Its one of the Grand Old Hotels that has been renovated. We have not stayed in the Hotel yet ,but we have had lunch in the Restaurant and drinks in the Lobby Bar. We do not leave Lucerne without having drinks at the National Hotel Lobby Bar. The Restaurant is first class. In the summer and... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Oldmaster, It is a great pleasure to read your review about your last visit and we are more than happy to hear that besides the Service offered also the ambiance and the Quality of our products met your expectations. We are always keen to improve our services where needed and it is a big pleasure to hear that you... More 

Seattle, Washington
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 25, 2014

This hotel is a classy beauty. It was our group of three couples favorite hotel in our two week trip throughout Europe. I can't imagine a nicer spot to stay while in Lucerne. Beautiful setting right on the water, first class service, very comfortable bed, spotless, luxury classic decor,fresh fruit and espresso machine in room, and top notch Hotel bar.... More 

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Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Fettuccineo, It is a real pleasure to read your kind and nice review about the GRAND HOTEL NATIONAL and your recent stay with us. We are always keen on keeping our high service level and also to ameliorate our standards where needed and it is nice to hear that your expectations were not only fulfiled but also outreached. To... More 

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Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#4 Spa Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#12 Family Hotel in Lucerne
#17 Luxury Hotel in Lucerne

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