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Grand Hotel National

Hotel website
Haldenstrasse 4, Lucerne CH-6002, Switzerland
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Grand Hotel National
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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    (45)
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Miami
5 of 5 stars Reviewed 1 week ago

Ok, I have never reviewed a hotel before but the Grand National went above and beyond!!! They held our luggage so we could see the alps before we checked in, they changed our room when we asked for a different one and the front staff, the managers and the restaurant people could not have been nicer!!! Thank you Grand National... More 

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Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Landrea Thank you so much for your wonderful words about your stay at our hotel. It was a pleasure to have you as our guests and we happily forwarded your praise to all our team members as this is certainly the biggest motivation that we can get. We already look forward welcoming you back in the future and please... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Beautiful hotel, great location - BUT BE WARNED there is NO air conditioning in the city view rooms - the only ac is in the lake side rooms. We did not know that and unfortunately we were there on a warm day and it was quite frustrating to pay for an expensive room in a 5 star hotel and have... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear MikeJMatthews Thank you very much for having taken the time to review your stay with us here on Trip Advisor. We are happy to read that overall you liked our hotel and it’s location. Regarding your concern about the air conditioning we would like to clarify that also in the City Side Rooms we do have an air circulation... More 

Salt Lake City, Utah
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel. Perfect location near everything in Lucerne and a very attentive staff. I booked the city view but was treated to a side balcony with a great view of the lake and was very happy with the space and overall comfort of the room and the hotel in general.

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Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear slc-john Thank you very much for sharing your positive feedback with us here on Trip Advisor. We appreciate to read that you were satisfied with your stay and that you loved the hotel and Lucerne likewise. We happily forwarded your comment about our staff to all our team members as this is the highest motivation we can get to... More 

hollywood, florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I based ourselves in Lucerne, Switzerland three times for our annual vacation. Lucerne, to us, is near perfect for late springtime hiking, boating, day trips to quaint towns and villages, not to mention good restaurants and the overall sophistication of the city. This review is going to highlight our most recent stay at the Grand Hotel National.... More 

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Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear howardel Thank you so much for having taken the time to write such a detailed and at the same time wonderful review about your recent stay with us. It is a pleasure to read that you felt in love with our Grand Hotel and that you enjoyed your time in beautiful Lucerne to full extend. Certainly we would like... More 

San Francisco, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 28, 2015

This hotel is just beautiful. We felt like royalty staying in such a great place… right on the water for wonderful walks! Also very close to the covered bridge and cobblestone town. Because 200 words are required… This hotel is just beautiful. We felt like royalty staying in such a great place… right on the water for wonderful walks! Also... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Elizabeth O Thank you very much for having shared your experience here on Trip Advisor. We are very happy to read that you loved our hotel and certainly it's perfect location in the heart of beautiful Lucerne! We look forward welcoming you back in the near future! Kind regards Your GRAND HOTEL NATIONAL Team More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 28, 2015

Grand national is a beautiful hotel with exceptional service! After checking in, we were shown to the room and the receptionist also explained everything. A handwritten note along with fresh fruits awaited us. The room was very large and spacious with many windows that faced right onto the lake. The views were stunning!!! The location is also great, and the... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear girlseesworld Thank you so much for having taken the time to share your experiences here on Trip Advisor and for having said such great words about our hotel. Certainly it is our biggest aim to provide our valued guests with a comfortable and pleasant time while keeping the focus on small details which accentuates our services constantly. Therefore we... More 

Edinburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2015

An awesome hotel with a really spectacular view in a beautiful city. Accommodation doesn't get much better than this in our experience. Highly recommend this venue due to its location, the quality of staff, the sheer grandness of the hotel building, proximity to Lake Lucerne and the outlook to nearby mountains.

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear L9442AMpeterr Thank you so much for your wonderful words about our hotel and your experience during your stay with us. We are happy that you could enjoy your time to full extend and it would be our pleasure to welcome you back in the future! Best regard Your GRAND HOTEL NATIONAL Team More 

Ware, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

Beautiful old world hotel with gorgeous views over the lake. We had drinks on the terrace and in the bar, both offered excellent service as you'd expect from a 5 star hotel. The only disappointment was the quality of the wi-fi, very intermittent on the 4th floor and I'd expect better for the quality of hotel. Lucerne is an expensive... More 

Was this review helpful? Yes 1
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Helen W Thank you very much for sharing your experience here on Trip Advisor. We are very happy that you enjoyed your stay with us and that you fell in love with the hotel as well as the location in Lucerne. We will gladly pass your words on to our team members. We thank you for your feedback regarding... More 

Ahmedabad, India
Level Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed June 12, 2015

Location This hotel is approx. 800 meters from Lucerne Banhof or Lucerne Train Station (Very Important if you are using Swiss Rail to Commute). Situated on the Lake Lucerne, this hotel Faces the Lake with boats parked in front of the hotel and lots of ducks and swans around which is Picture perfect. (This hotel is not in Old Lucerne... More 

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear MJX Thank you so much for your wonderful words about our beautiful hotel. We are happy to learn that you loved the hotel and it´s beautiful surroundings just as much as we do. This is our daily motivation to provide our valued guests with a high standard service and to make sure that you enjoy a careless and comfortable... More 

Dereham, United Kingdom
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 11, 2015

There is no doubt that the location is superb, especially if you can secure a lake facing room which brings peace and quiet and wonderful views. However, there are issues, especially with regards to cleanliness. To pay £400 a night for the suite and find dirt and old bottle tops under the radiator, as well as crumbs down the back... More 

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Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear PM02-08-44 First of all thank you very much for having taken the time to fill out our questionnaire as well as writing a review here on Trip Advisor. We are happy to learn that you liked our hotel in general and therefore you even extended your stay for another night. Please excuse the inconvenience in regard to the TV... More 

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Prices are for 1 room, 2 adults
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