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Grand Hotel National

5.0 of 5 Haldenstrasse 4, Lucerne CH-6002, Switzerland
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235 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Grand Hotel National in Lucerne is not only a beautiful property ideally located on the lake and near city centre, but the staff is truly dedicated to ensuring that your experience is outstanding. I could not be happier with my stay here and I look forward to returning in the future. Highly recommend!

Was this review helpful? Yes 1
Delemont, Switzerland
2 reviews
3 of 5 stars Reviewed 3 weeks ago

My hubby and I visited Luzern to explore the Transport Museum, and decided to spend our night in Grand Hotel National, we were about to take the cheapest room which is the city view but we were told that there's no occupancy, so we took a room with a lake view instead, it costed more but it's really worth it.... More 

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Houston, Texas
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 4 days at this gorgeous hotel! Wonderful view of Lake Luzern from our balcony. We picked a suite and were very glad with the room that was reserved for us. Since it was our anniversary trip, they set up chocolates, greeting card, breakfast vouchers, etc., along with rose petals on our bed and on the bathroom counters. Thought... More 

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4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2015

I am a member and recently came back from an interesting trip to China. I stayed in three hotels with highly recommended Spa and Wellness facilities. I must say none of them are as good as the Hotel Narional's in Luzern. This Spa and wellness centre is so well designed, beautifully clean, very well managed, and has an excellent sauna,... More 

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Johannesburg, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2015

First look - it was very reach look , then we discovered that there is no hot water, and shower handle falling when you trying to adjust water temperature . Technician came and tried to proof that cold water is a hot water. Then we called to reception and they moved us to the other room, water was still cold-... More 

Was this review helpful? Yes 1
20 reviews 20 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2015

Truly a Majestic Hotel in a great location on the water. Had waterfront room for New Years. Very spacious, clean and comfortable. Had many activities for New Years that were over the top. Staff had a great time with them. Staff cares deeply about the guest experience and it shows in everything they do. Location is a very easy walk... More 

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Top Contributor
63 reviews 63 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 2, 2015

I had an unforgettable stay here, arriving effortlessly by train from a snowy airport to cosy elegance and a welcome both warm and efficient. My room was immaculately decorated in grand hotel style, with chandeliers and every comfort provided. The bathroom was modern and luxurious. The bed was so inviting I didn't even make it down to dinner. Best of... More 

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Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2014

Charmy hotel with nice personnel and great rooms however never stay at the city side rooms: terrible roar generated by night club drums as to no isolation. We already couldn't sleep for two nights and have another two booked but the staff cannot help as the hotel is fully occupied. Even in the hotels situated close to runways of Heatrow,... More 

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Toronto, Canada
Top Contributor
102 reviews 102 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel – Old European charm, beautiful building, restaurants, bar area. Staff was typically Swiss friendly and helpful. Located a bit of a walk to the old city, but totally accessible and a nice stroll along the lakes edge. Literally less than 7 minutes’ walk to the old city but located right next to the casino. This was the largest room... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear Hap-Travel-Canada, We thank you very much for your Kind Review and and are happy to hear that you like our service and the room provided. As we are very well cooperating with the Fitness Park just across the street of the Hotel we just provide in our Pool area a small Fitness area. The Pool area is basically used... More 

Ballston Lake, New York
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 26, 2014

Our travel agent (Mindy Waltz, Empress Travel, Schenectady, NY) booked this charmer for us and we should be sending her roses! The setting is FAB - we chose a lake side room - the view (the first snow on the lower Alps was the day prior) - was splendid - we even had a balcony with wrought iron table and... More 

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Dennis B, Leiter Gästebetreuung at Grand Hotel National, responded to this review

Dear JoanneWes, First of all we want to thank you for choosing the GRAND HOTEL NATIONAL during your round trip through Europe and we thank you very much for the warm and charming words you found for us. It is a great pleasure to hear that all services of the hotel, the rooms, the reception, the bar and restaurants and... More 

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Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#4 Spa Hotel in Lucerne
#16 Romantic Hotel in Lucerne
#17 Luxury Hotel in Lucerne

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