Fantastic welcome, wonderful views from the lake side room we had. Excellent staff who went out of their way to make sure our one night stay was as good as it could be. Well done. The main restaurant provided excellent food and wine and very attentive but discreet service. Breakfast was superb with all requests masterfully attended to. We enjoyed... more

We had a week long business event and the hotel was simply fantastic. The event was well organized, food was nice too. The best part was its location by the lake side. Evening were so nice to sit by the lake and watch the snow clad Alps in the backdrop of the lake. The rooms were excellent with big bath... more

My husband and I really enjoyed this hotel and can't wait to go back! The staff were extremely friendly, spoke excellent English, and were willing to help us out with anything. The hotel is very nice. Our room was well decorate,clean, had beautiful bathroom, had a mini-fridge, safe, and tv with multiple channels in English. We were welcomed with a... more

This is a very spacious and beautiful hotel with all the amenities. The rooms where very large and we had a nice view of the lake and mountains. The hotel is a short walk from all the shops, eateries and train station. more

We stayed at this lovely hotel as part of out twin break holiday , this being the second week the first spent in Grindelwald followed by lucerne , both being very different hotel wise but still highly recommendable. We arrived in the middle of what seemed to be a mad beer fest, but infact was their once every three year... more

Travelling with 2 children is a challenge in Europe and this hotel was excellent for extra room. I have just read another review that said the lakeview room was very small. I would reommend calling the hotel and asking for one of ther larger rooms as they are all different sizes from what I could see using the hotel "fire... more

We recently returned from a 2 week trip to Germany, France, and Switzerland, and the Grand Hotel National in Lucerne, Switzerland was the most disappointing hotel of all our travels. We splurged and booked a lake front room in anticipation of a 5 star experience. When we arrived we were given a very, very small room with a non private... more

We spent 3 nights here; the location is almost perfect, being right on the water of Lake Lucerne -- but there are many other hotels closer or within the lovely old downtown of Lucerne. Our room was a bit small but we had a cute balcony. Service was very good, not 5 star but solid. It's a fairly small place... more

When I had read that César Ritz and Auguste Escoffier had founded this hotel, I of course wanted to stay here and it was fully worth the price. It is a huge hotel, but most of it is a Residence (the part closest to the centre) so it is actually much smaller than it looks. The entrance is opposite the... more