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Grand Hotel National

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Haldenstrasse 4, Lucerne CH-6002, Switzerland
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1 room 1 adult
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Grand Hotel National
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292 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Our Houston flight to Zurich was delayed and cancelled so we were one day late arriving at our hotel in Lucerne. The hotel manager had taken special care of us and we were given a beautiful suite overlooking the lake and the snow covered mountains, just as we were dreaming we would have. We were welcomed with beautiful flowers, fruit,... More 

Helpful?
1 Thank Wanda-Raymond
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Wanda-Raymond First of all thank you very much for having taken the time to write a review about your recent stay with us here on Trip Advisor. It was a pleasure having you as our guests and we appreciate your warm words and great feedback. We are happy to learn that you loved the hotel including it's great location... More 

Bakersville, North Carolina
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed December 11, 2015

Perhaps it was the trip itself, but I found the Grand to be the most wonderful hotel, with wonderful amenities and old fashioned charm and service. My lovely room overlooked the two steeples, and the cool breeze gently stirring the shears in the huge windows just enhanced my visit. The marble bathroom, the turndown with the chocolates at night, the... More 

Helpful?
2 Thank binjammin
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear binjammin Thank you so much for your wonderful words about your recent stay at our Grand Hotel National. It is great to learn that you enjoyed your stay with us to full extend and that we were able to provide you with a comfortable and memorable stay. It would be our great pleasure to be your host again in... More 

New York City, New York
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 11, 2015 via mobile

I had high expectations for this hotel which ended in disappointment. First and most important, the bed wasn't comfortable. It was two joint up twin beds. The mattress wasn't what I would expect in a 5 star hotel, the pillows were terrible as well. The were too soft even when stacking multiple pillows together, they simply didn't support your neck.... More 

Helpful?
1 Thank mrsfrancis
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear mrsfrancis First of all thank you very much for having taken the time to give us some feedback about your recent stay with us. We deeply regret to learn that you were not satisfied with your stay, as it certainly is our biggest aim to make the stay of all our valued guests a most convenient and memorable one.... More 

Calgary, Canada
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 8, 2015

We stayed at the Grand Hotel National for two nights at the beginning of November. The staff was exceptionally friendly and knowledgeable, giving us great recommendations for dinner both nights - as well as tourist places to check out. The recommendations they gave us weren't super pricey, and the food was delicious. The hotel also had great amenities such as... More 

Helpful?
1 Thank theresa y
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear theresa y Thank you so much for having taken the time to write a review about your recent stay with us. We appreciate your great words a lot and already forwarded your comments to all our team members as a motivation to keep up with the effort we make to make the stay of all our guest's a memorable... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

This hotel one of the best classic hotels I have even been. I was lucky to have a suit room, lake view, it was woooow, amazing, lovely, can not describe it, especially in early morning when you open the windows, whoever can pay for the rate must stay there. Also the location is perfect, very close from the main station... More 

Helpful?
Thank Abdulqader A
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Abdulqader A Thank you so much for your delightful words about our hotel and it's stunning surroundings. It is great to learn that you loved it just as much as we do! It was our great pleasure to be your host and we would be more than happy to welcome you back in the future. Warm regards Your GRAND... More 

Hong Kong, China
1 review
2 of 5 stars Reviewed November 22, 2015 via mobile

being upgraded to junior suite with huge space and excellent view. restaurant staffs and porter are strange - 1). non-stop breaking and dropping dishes sound from kitchen during dinner and breakfast 2). porter chasing me and my friend from end of corridor once we stepped out the lift talking this and that at 22:00 after our long trip and dinner.... More 

Helpful?
Thank One B
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear One B First of all thank you very much for having taken the time to write a review about your recent stay with us. We regret to learn that you were not satisfied with your stay to full extend even though you liked your room and the hotel itself. The issues you describe are certainly not according to our... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed November 17, 2015

What a stellar property. It drips with history, is efficiently staffed with extra helpful locals who clearly love the hotel, fantastic in-house cuisine and unbelievable guestrooms with a commanding lakefront view across to Mt. Pilatus. The sort of view that exhilarates the most jaded of traveller. An absolute must-stay hotel. Mike Yardley, New Zealand

Helpful?
Thank mikeyardleytravel
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Mr Yardley Thank you so much for your great words and feedback about your recent stay with us here on Trip Advisor. It makes us extremely proud to read that our facilities, our kitchen and especially our staff could exceed your expectations, as this certainly is one of our biggest aims at all times. It would be our great... More 

Katy, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2015

This was our first visit to Switzerland, and the Grand Hotel National made us feel wonderfully at home. We arrived about noon and our room overlooking Lake Lucerne was ready and waiting. Our room was beautiful, large and had 2 balconies. The hotel is conveniently located to the railroad station, shopping and restaurants. It is also adjacent to the Grand... More 

Helpful?
Thank Landguy28
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Landguy28 Thank you so much for having taken the time to comment about your recent stay here on Trip Advisor. We appreciate your wonderful words about our hotel and it's perfect location a lot and already forwarded them to all our team members as this is always a great motivation for all of us to provide an unforgettable stay... More 

Mumbai (Bombay), India
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

There are hotels that take you back into time and this is one of them . Super classy , heritage building with nice rooms . On the lake great views and location good staff A no brainer if it suits your budget really

Helpful?
Thank TANAYTHAKUR
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear TANAYTHAKUR Thank you so much for your great words about your recent stay with us. It is nice to learn that you especially liked the traditional atmosphere of the hotel and it's great location, as this is exactly what we love about our hotel, too. It would be a great pleasure to be your host again in the future.... More 

Longboat Key, Florida
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed November 6, 2015

This is a palatial hotel worth every one of its five stars. The public areas of the hotel were beautiful and exuded culture and elegance both inside and out. We opted for a suite on the fourth floor with a small walk-out balcony overlooking Lake Lucerne and the mountains. The view from our room and balcony was breathtaking. The room... More 

Helpful?
2 Thank SheldonHW
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear SheldonHW First of all thank you very much for having taken the time to write such a beautiful review about your recent stay at our hotel here on Trip Advisor. We appreciate your warm words and great feedback a lot, which is why we already forwarded your comments to all our team members, as this is the greatest motivation... More 

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