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All 63 Lucerne hotels

Grand Hotel National

5.0 of 5 Hotel   |   Haldenstrasse 4, Lucerne CH-6002, Switzerland
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82%
Ranked #32 of 63 hotels in Lucerne
A recent review
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  • Reviews (202)
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202 people have reviewed this hotel

Traveler rating
    121
    46
    18
    13
    4
See reviews for
46
95
9
18
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Finally a hotel that measured up to what they advertised. On the high side of room costs but worth it. Right on Lake Lucerne and beautiful. Extra bonus was indoor pool and a staff that was knowledgeable and friendly. If you are lucky you will get "Nadine" who took care of our every need and helped plan our stay. Perfect... More

Was this review helpful? Yes
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Kwheatleyiii, First of all we want to thank you very much for staying at the GRAND HOTEL NATIONAL and for the warm and charming words! We are very happy to hear that you enjoyed your stay with us and espacially Nadine was more than happy to read your comment about her services. It would be a great pleasure to... More

Melbourne
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had two rooms here, I will say that one was absolutely massive, maybe x1.5 the size of the other, but even the smaller room was quite big. Nice room; great bed and stuff, a classic feel but really comfortable and the complimentary nesspresso machine (replenished daily) was pretty cool. Spacious and modern bathroom too with some funky lighting Disappointed... More

Was this review helpful? Yes 1
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Inspector36, First of all we want to thank you for your recent stay with us and the very nice and warm review you just posted. It is a pleasure to hear that you enjoyed your stay with us and that the overall looking of the hotel as well as the behavior and friendlyness of our staff convinced you during... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We spent one night in Luzern last month and stayed at the Grand Palace. We were immediately impressed by the beauty of the hotel, the location of the property on Lake Luzern and the friendly and helpful reception staff. Our room was large and beautifully decorated with a lovely view of the lake. We enjoyed a lovely breakfast in the... More

Was this review helpful? Yes
Dennis B, Verkaufsleiter at Grand Hotel National, responded to this review

Dear Dodger96, First of all we thank you very much for staying with us at the GRAND HOTEL NATIONAL and the wonderful and charming review you posted! It is a great pleasure to hear that you and your wife enjoyed the stay with us and that we could make your visit even better by finding back you wifes missed ring.... More

Navestock
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We toured several places in Switzerland and Lucerne was our final stop. Hubby stayed here before years ago and said it was fabulous so we booked it. Lucerne is a stunning place, the views, the lake, the boat trips and the mountain railways are all incredible but the hotel was just an anti- climax. The room was awful, the furniture... More

Was this review helpful? Yes 3
Dennis B, Verkaufsleiter at Grand Hotel National, responded to this review

Dear Nicole M., First off all we want to thank you for staying with us last summer and for giving a review about your stay. We appreciate your feedback as it is important to us in order to keep our high service level. We regret that you did not enjoy your stay with us and that our hotel was not... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 27, 2014

Hi we stayed at this hotel couple of days back for 3 nights !! The hotel in itself is very nice,comfortable and at a very prominent location in the city of lucerne. Reception staff is very friendly and helpful but the only negative about the hotel is that their room service is horrible. We got some food packed from outside... More

Was this review helpful? Yes 2
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Mr. Rishi K., First of all we want to thank you for your feedback and your comments to your recent stay. It is important to us in order to continuesley improve our services. We regret that the services provided did not met your expectations during your recent stay. Our room service is more than happy to serve you quickly... More

Sarasota, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 20, 2014

Great location right on Lake Lucerne and only a fifteen minutes walk along a tree covered walk way to the main train station and a five minute walk to Old Town with all it’s restaurants, old buildings, narrow streets and covered bridges. Service and facilities were excellent but that is what one expects from a five star Swiss hotel. Room... More

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear George B First of all thank you very much for your great review about your recent stay at our Grand Hotel National. We are glad to read that we were able to meet your expectations in regard to our facilities and services and that you are considering revisiting our hotel for your next stay in Lucerne. Please accept our... More

Senior Contributor
46 reviews 46 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 17, 2014 via mobile

Stopped in Lucerne and choose this hotel through AEV due to its prime lake front location. Rooms were very nice, only issue was due to age the air conditioning didn't cool the rooms very well. Terrific lake front with long shaded sidewalk and wonderful cafes. Close to the old town center with great restaurants and shops. Lucerne is extremely expensive... More

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Bucketlis First of all we would like to thank you for having taken the time to write a review about your recent stay at the Grand Hotel National. Every feedback is important to us as it helps us to reach our highest aim which is to fulfill all our guest's expectations. Please let us ensure you that we always... More

Sacramento, California, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 12, 2014

I stayed here last week with my two teenagers, ages 12 and 14. From the moment we arrived until the moment we left, the hotel went above and beyond to make sure our stay was amazing. The room; impeccably maintained. The staff; knowledgable and friendly. The views, spectacular and the location is beyond your wildest dreams. The restaurants are REALLY... More

Was this review helpful? Yes 1
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Michela M Thank you very much for your warm words and your wonderful review about your recent stay at our hotel. We already forwarded your great comments to all our staff members as it is the best motivation for all of us to always keep up with the good service. Furthermore we appreciate your feedback regarding our Bar Service... More

San Rafael, California
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 7, 2014

Although the lobby is not very exciting, the warm and welcoming greeting that you receive upon arrival make up for it. We splurged and reserved an empire junior suite and it was worth every penny. Stunning views, balcony overlooking the lake, gorgeously appointed, huge room with a walk in closet! Also a separate toilet room from the large bathroom. The... More

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Patolsen2 Thank you very much for your great review about our hotel. We appreciate your lauding words about our staff a lot as it is the biggest motivation we can get to continuously keep up and improve our hospitality and service skills. Although the Restaurant 1871 does not belong to the hotel we are more than happy about your... More

Dallas, TX
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

We had a large room facing the lake with a balcony and breathtaking view of Pilatus and other mountains across the lake. Immense marble bathroom with separate tub and shower - all thoroughly modern. Staff was friendly and tried their best to be helpful, but there is no concierge and the young ladies at reception lack experience. Several restaurants in... More

Was this review helpful? Yes
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear dallasdr First of all thank you very much for sharing your experience about your stay at our hotel. Every feedback is very important to us as it helps us to continuously improve our service. Therefore we appreciate your critical comment about our reception staff and the food, even though it would be helpful if you could let us know... More

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Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne CH-6002, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel National 5*
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Also Known As:
Grand Hotel Lucerne

120 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#4 Spa Hotel in Lucerne #9 Family Hotel in Lucerne #10 Romantic Hotel in Lucerne #19 Luxury Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 
Number of rooms
41

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