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Ibis Styles Luzern City

3.0 of 5
Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland (Formerly NH Luzern)
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Ibis Styles Luzern City
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Ibis Styles Luzern City
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384 reviews from our community

Traveler rating
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    90
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

My mom and I recently stayed here for two days. The hotel is close to the train station, which was very convenient, just a couple bus stops away. It's also very close to the Lion Monument. You can definitely walk to the water and the famous Chapel Bridge. The rooms are small, but we were spending most of our time... More 

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Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

we checked in on 30/3/15 the lady on duty rudely replying my daughter for wifi which was not working even rooms were not ready @ 3 pm, when check in the rooms very shabby and third class the toilets bad odour, second day the towels not kept in rooms and when asked they were busy with other customers and only... More 

Was this review helpful? Yes 3
Peter T, Geschäftsführer at Ibis Styles Luzern City, responded to this review

Dear Nayan Acharya First of all, I would like to say thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet all your expectations and that you had such a big misunderstanding regarding the breakfast; please allow me to express my sincerest apologies.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 6 nights. Average budget hotel near lake(view), restaurants (food) and show rooms(shopping). 1. One chair in room. Should provide 1 extra chair . 2. No kettle in room. If you feel like having tea - go and have it on Reception.

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised by this hotel, and we felt that we got more than we expected when we booked. The hotel is very well located across the road from the panorama building and only around 100 m from the Lion Monument which is one of the Lucerne's highlights. The rooms are a good size and are comfortable if not... More 

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Calcutta, West Bengal, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was the most economical stay in Luzern. It is very near to the station and the trams are very close to the hotel. So basically its well connected. A lot of young travelers could be seen and its flexible with the timings as well.

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Peter T, Manager at Ibis Styles Luzern City, responded to this review

Dear SS1717 Thank you very much for this awesome feedback! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our pleasure to... More 

Washington, Illinois
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 3, 2015

Stayed and had dinner and breakfast. Hotel was comfortable and staff was helpful and friendly. also ate there for Dinner and Breakfast, both very enjoyable. Free wifi. Liked the décor of the lobby and the room.

Was this review helpful? Yes 2
Peter T, Manager at Ibis Styles Luzern City, responded to this review

Dear Lauraw1602 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles Luzern City More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015

The stay at IBIS was good. The hotel is located near the Train station and there is a bus stop at walking distance from this place. It has a coffee/Tea vending machine at the reception area , and you don't get tea maker at the rooms. The breakfast buffet is good , but limited vegetarian options.Some good attraction like the... More 

Was this review helpful? Yes 3
Peter T, Manager at Ibis Styles Luzern City, responded to this review

Dear Euro_travelDairies We very much appreciate your comments regarding your stay at the Ibis Styles Luzern City. It is always a pleasure to receive positive feedback. Unfortunately, it is just not allowed to have a tea maker in the room. That is because of the security. Thank you again for sharing your experience, and we hope your next visit will... More 

Manchester, United Kingdom
Top Contributor
154 reviews 154 reviews
28 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed February 25, 2015

I have stayed in this hotel a few times now whilst attending an exhibition at the Messe, i've always found the hotel to be very clean, friendly staff, situated on a side street approx. 5 minute walk from the centre of town - makes this a good value ideally situated short stop hotel...

Was this review helpful? Yes 2
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

Previously known as NH, it is value for money...10 Min from Main Train Station.. Bus no.1 can be taken from station which stops right in front of hotel and it takes just 5 min.. One can walk down and it also takes just 10 min..

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Peter T, Manager at Ibis Styles Luzern City, responded to this review

Dear Kaushalps2015 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles Luzern City More 

Sydney, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 24, 2015

We stayed two nights at the Ibis Styles in Luzern in December. We were 4 of us - so had two rooms but they could not provide the rooms next to each other. Our children are grown up and so was not really a problem. However the heating in our children's room was not functioning - and we had to... More 

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Peter T, Manager at Ibis Styles Luzern City, responded to this review

Dear Travelover Thank you for taking the time to tell us about your experience at the Ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

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