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All 63 Lucerne hotels

Baslertor Hotel

3.0 of 5 Hotel   |   Pfistergasse 17, Lucerne 6003, Switzerland
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Ranked #51 of 63 hotels in Lucerne
A recent review
4 of 5 stars Reviewed April 1, 2014
zbinistrini Zurich, Switzerland
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99 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

we arrived at this hotel without a booking, though the male receptionist said no problem but the room would be 30 minutes before it was ready, fine we returned 30 minutes later not ready eventually 4 hours later the room was ready (incidently not a word of apology). It was certainly not worth the wait, peeling paint on the doors... More

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Bowling Green, Kentucky
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We have never experienced such a terrible hotel. Do not stay here. When we arrived, the receptionist woman was extremely rude and was very put out when I asked a simple question. She insisted we pay for our two night stay right away but stated she did not have time to give me a receipt as she was very busy.... More

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New York City, New York
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 23, 2014

Unless you are a backpacker, do not stay here. We were on the 4th floor in the attic with no air conditioning in a filthy room with bees, spiders, flies, you name it. I woke up with a bite my first morning. No wonder they make you pre-pay here, everyone would leave after the first night. Location is great but... More

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Marrakech, Morocco
16 reviews 16 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 8, 2014

we, a family of our, arrived around noon only to be told that the room could only be accessed after 4pm (3pm in print elsewhere) but we were able to leave all our things in a supervised luggage room, which was nice. When we finally did get to the room, we were a bit disappointed by the lack of any... More

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Zurich, Switzerland
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 1, 2014

We are 4 friends and we stayed one night in this hotel. The room was quite big, but because of the extra beds became smaller. But still enough space four of us. Big plus is the location and the friendly staff. They were very helpful and polite. We got breakfast in our room. The breakfast was very big, several types... More

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Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

This has been the absolutely worst hotel I have stayed in due to a variety of factors. Firstly, the rooms were tiny and despite asking for a room to accomodate my family of 5, we were given a small room suitable for 2 people with 2 sofabeds and 1 foldable bed squeezed into the room. We had hardly any space... More

Was this review helpful? Yes 2
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 30, 2013

We were meant to originally be staying at the Hotel Rosli across the street which is a part of the Hotel Baslertor. When we walked past it on the street we were extremely disappointed and were dreading staying here, it looked dirty and unkempt. We had to go to the Hotel Baslertor reception to check-in expecting to be told we... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 6, 2013

The hotel is in a great location, it could maybe do with a refurb but overall it was fantastic for what we needed. We booked two rooms for 9 of us, and ended up with more beds than we needed and not much space for our luggage. So next time I'd book a third room just to spread us out... More

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Washington DC, District of Columbia
17 reviews 17 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 17, 2013

The location is great - right in the center of old Lucern, however pictures look better that the reality. The place is worn, and although it has all the amenities for the 3 star hotel, it can be only called 'basic'. Also the picture of a grand building that TripAdvisor displays is not the hotel - it is one of... More

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Charlottesville, VA
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2013

I was a little concerned with some other reviews I had seen, but I must say, I have no idea what they are talking about! Our room, though tiny, was clean and neat. We had a larger bathroom than our last hotel in Zurich! Again, clean and neat. We come to a hotel to pretty much drop our bags and... More

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Additional Information about Baslertor Hotel

Address: Pfistergasse 17, Lucerne 6003, Switzerland
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Baslertor Hotel 3*
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Also Known As:
Baslertor Hotel Lucerne

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Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
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