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Hotel Astoria

Pilatusstrasse 29, Lucerne 6002, Switzerland
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1 room 1 adult
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Hotel Astoria
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262 Reviews from our TripAdvisor Community

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Athens, Greece
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

- Location was just perfect, close to everything. - Lobby was ample - Big and comfortable room and big bathroom - Beakfast room was stylishly decorated - Great breakfast variety, from a wide range of bread types to cereals and even tuna and salmon - Professional staff - Bar inside the hotel, on upper floor, is sometimes annoying - Would... More 

Helpful?
Thank vatraxaki24
Bridgewater, New Jersey
Level Contributor
148 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Although the redesign by Herzog and de Meuron was not really evident to me, the hotel is convenient. The meeting room on 7th floor is large, has windows and high ceilings. From the break area, there is a good view on the surrounding mountains. At least a meeting room where you do not feel claustrophobic !! I had a room... More 

Helpful?
Thank Axel8807
Bangalore, Karnataka, India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed in Astoria during Swiss visit last week. A nice hotel in heart of city and walking distance to Chappel bridge and other attractions. Helpful staff and ample amenities. Wifi can improve speed was bit slow, but manageable. We went to river cruise walking out way from hotel within 5 minutes

Helpful?
Thank Manu S
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Manu S We thank you so much for your great feedback on TripAdvisor. The Hotel Astoria team is happy to read, that you had a wonderful stay with us. We all hope that you returned with good memories from your trip and the city Lucerne. All the best to you and we really hope to welcome you again by... More 

Melbourne
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 2 nights with a Trafalgar tour, and although we had a delayed check in due to the size of our group, the rest of the stay was good. The rooms are relatively small, but they are very funky and modern. We were on a corner with floor to ceiling windows making up two of... More 

Helpful?
Thank Minerva22
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Minerva22 Thank you for your interesting review about your experience at our Hotel Astoria. We are happy to read, that you had an enjoyable time. It is a big challenge for us to balance the needs of our lodging guests with the requests of our restaurant and bar customers. Unfortunately, the given structure of the building currently does not... More 

Singapore, Singapore
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We have three adults and the hotel arranged for a room with one double bed and one single bed. There was still lots of space to move despite the additional bed. Location is great, walking distance to the lake but not too close such that it is swarming with bus loads of tourists. A stone's throw from the railway station... More 

Helpful?
Thank Lingling35100
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Lingling35100 Thank you for your wonderful feedback here on TripAdvisor and your stay at the Hotel Astoria. The Hotel Astoria team is happy to read, that you had an enjoyable time in our house. Once again we thank you for your great feedback and would be pleased to welcome you again soon at the Hotel Astoria Lucerne! Yours sincerely,... More 

Alor Setar, Malaysia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location! Surrounded by nice view of Lucerne. Only about 10mins walking distance to Chapel bridge. Small yet clean and cozy room! Rooftop bar is well-decorated and the restaurant is nice, we had a memorable dinner at there.

Helpful?
Thank Bellemandy
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Bellemandy We thank you so much for your feedback on TripAdvisor. The Hotel Astoria team is happy to read, that you had a wonderful stay with us. We all hope that you returned with good memories from your trip and the city Lucerne. Lovely that you enjoyed our Penthouse Roof Top Bar. Once again we thank you for your... More 

Leongatha, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely Hotel. Our room was at the front of the Hotel and traffic noise was quite loud when the window was open but was blocked out when window was closed. Rooms were quite small but very comfortable. Roof top bar and restaurant were very nice, we had a lovely dinner there. Buffet Breakfast was adequate but not an abundance of... More 

Helpful?
Thank Samantha W
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Samantha W Thank you for your feedback here on TripAdvisor and your stay at the Hotel Astoria. The Hotel Astoria team is happy to read, that you had an enjoyable time in our house. We are looking forward to welcoming you soon again! Best regards, Sheila Quality Management More 

Perth, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel with great location! I love they decor, looks modern. Nice roof top bar with nice night view of Lucerne! Comfortable room, friendly staff. Our room has a nice window view over look the main street- beautiful. Will definitely come back!

Helpful?
Thank TheHappyCoupleSE
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear TheHappyCoupleSE Thank you that you share your great feedback with the whole world. We are happy to read that you had a good time in our house. Lovely that you enjoyed our Penthouse Roof Top Bar. Once again we thank you for your great feedback and would be pleased to welcome you again soon at the Hotel Astoria Lucerne!... More 

brisbane
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights as part of a Trafalgar Tour. Hotel is well located and served the purpose. About a 5 minute walk to the main train station. Rooms well appointed but a bit on the small side. The range and quality of the buffet breakfast only average. Staff helpful and friendly. Apart from location best feature of the hotel... More 

Helpful?
Thank marsala20
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear marsala20 We thank you for your feedback on TripAdvisor. The Hotel Astoria team is happy to read, that you had an enjoyable time in our house. All the best to you and we really hope to welcome you again by your next trip to Switzerland! Yours sincerely, Sheila Quality Management More 

Regina, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We had high hopes for this hotel but it did not come close to living up to expectations. I notice that a common complaint in the reviews is the unfriendly front desk staff and I must echo this criticism. I appreciate that the reviews are read and responded to by management, but if insufficient service does not correspond to the... More 

Helpful?
Thank Sherry S
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Sherry S We would like to thank you for your stay at our Hotel Astoria in Lucerne and your online feedback. First of all, we apologize for disappointing you during your stay. Through some change in team some automatism must be newly found again. We are aware of this and are working daily to raise the service back to... More 

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