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Hotel Astoria

Pilatusstrasse 29, Lucerne 6002, Switzerland
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Hotel Astoria
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Hotel Astoria
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117 reviews from our community

Traveler rating
    20
    51
    35
    9
    2
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16
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bendigo, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location with heaps of restaurants and attractions all within walking distance. Nightclub on the top terrace gets a lot of people with live dj, drinks being very expensive. The room itself was huge with desk and couch in room, ensuite was also very large. Would stay here again

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear bamitch We would like to thank you for your stay at the hotel Astoria and for your great feedback. We are happy that we could convince you with our quality and service. We are looking forward to welcoming you soon again at the Hotel Astoria Luzern! Kind regards, Sheila Quality Management More 

Daejeon, South Korea
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

A noise by chinese group tourists made me wake up early in the morning. It was very stressful because I was tired owing to my travel. Also the room was cold even though a temperature controll system in the room worked normally . A staff in the reception was unkind. It seemed that she did not lift a finger to... More 

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Bern, Bern, Switzerland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Service: Very professional, attentive and friendly. Atmosphere: Perfect for congresses, business, short stays. Room: I've had the pleasure to enjoy a Deluxe Design Room, created by famous architects Herzog & De Meuron. Bright and tastefully design, comfy, very clean, totally quiet, great bed, flat screen, unfortunately NO Bath hub :-( Bar: Penthouse. A MUST specially during summer. Great view, nice... More 

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear AndreaLedermann Thank you for your stay at our Hotel Astoria and your feedback. We are happy that you enjoyed our Deluxe Design room and our Penthouse Roof Top Bar. We are pleased that we were able to convince you with our performance especially with the quality of our service. Once again we thank you for your great feedback and... More 

Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights with our European tour group, and I'd have to admit that this hotel would be one of the best hotels picked by the tour organizer throughout our 12-day tour, the proximity to the city area, the easy accessibility to restaurants and some of the town well known bars are in this hotel too. The... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear DerrickNgMel Thank you that you share your great feedback with the whole world. We are happy that you enjoyed our comfortable rooms, the Penthouse Roof Top Bar and the central location. It is our goal to provide a unique experience to our guests. We are satisfied that we achieved this in your case. Praise like yours show us that... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 23, 2015

Rooms are clean, quite silence period to be in Lucerne. Nice decoration in the rooms. Breakfast is not so rich. Average price, average quality. I must say you can choose this hotel just for your business trips.

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Erman S Thank you for your stay at our Hotel Astoria and your feedback. We hope to see you soon back in Lucerne! Yours sincerely Sheila Quality Management More 

Jakarta, Indonesia
Top Contributor
200 reviews 200 reviews
106 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 12, 2015

A good modern hotel in the heart of Lucerne. Not very promising look from outside, but once you are inside, you will find everything in good condition. Friendly and helpful reception, good room and good breakfast. A very good location, walking distance to Lucerne lake, supermarket, restaurant etc. Hope will come back again next time, thank you

Was this review helpful? Yes 2
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear the_traveller_greg Thank you for your review here on TripAdvisor and your stay at the Hotel Astoria. We are pleased to hear that you enjoyed your stay with us. All the best to you and we really hope to welcome you again by your next trip to Switzerland! Best regards Sheila Quality Management More 

Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2015 via mobile

Rooms were nice and clean. I was traveling with my mother so we had the room set up with twin beds. No door on our bathroom (although I heard in other rooms there was), bathroom has fogged glass wall so difficult for privacy if you're traveling with friends/family. Would have been just fine if traveling alone. Top floor lounge has... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Michelle K We would like to thank you for your stay at the Hotel Astoria and for your great feedback. We are happy that we could convince you with our quality and service. We are looking forward to welcoming you soon again at the Hotel Astoria Luzern. Kind regards, Sheila Brogli Quality Management More 

Senior Contributor
31 reviews 31 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 22, 2015

The location: Short walk to the famous Lucerne bridge and main shopping district. The room: Factors influencing sleep: You'll get a peaceful sleep in this hotel. The room can be sufficiently darkened, we could barely hear our neighbours, the temperature was perfect in the middle of winter (there is also an adjustable thermostat too if needed), the bed was very... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear LKaddy Thank you that you share your great feedback with the whole world. Praise like yours shows us that we are on the right track and motivates us to get better and better. Once again we thank you for your great feedback and would be pleased to welcome you again soon at the Hotel Astoria Lucerne. Yours sincerely Sheila... More 

Brisbane
Top Contributor
70 reviews 70 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 8, 2015

Our room was acceptable, but dated and nothing special. The bedding was Twin rather than King or Queen as requested. Very little choice in the bathroom for shampoos etc. The hotel was very noisy in the hallways and there is a nightclub/bar on the 8th floor that we could clearly hear from our room. Wifi was free and in the... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear John A We thank you for your stay at the Hotel Astoria and taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. Our first concern is the satisfaction of our guests and we spare no effort to improve and... More 

Los Angeles, California
Top Contributor
55 reviews 55 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 1, 2015

Stayed here a week and a half ago on a tour. Good location. Best hotel on our tour because of location, updated rooms and most comfortable bed and pillows. getting a good nights sleep is key when traveling and the beds were great.

Was this review helpful? Yes
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear LosAngelesNative48 We would like to thank you for your stay at the Hotel Astoria and for your great feedback. We are happy that we could convince you with our quality and service. We are looking forward to welcoming you soon again at the Hotel Astoria Luzern. Kind regards, Sheila Brogli Quality Management More 

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