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All 63 Lucerne hotels

Hotel Astoria

4.0 of 5 Hotel   |   Pilatusstrasse 29, Lucerne 6002, Switzerland
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59%
Ranked #35 of 63 hotels in Lucerne
A recent review
3 of 5 stars reviewed 2 days ago
Jeffrey168 Singapore, Singapore
  • Reviews (34)
  • Photos (33)
  • Amenities
  • Room tips (9)
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34 people have reviewed this hotel

Traveler rating
    8
    12
    9
    3
    2
See reviews for
5
16
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Fairbanks, Alaska
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

As mentioned in earlier reviews this was a big disappointment to end our 10 day tour. Maybe because we were booked through a tour operator the rooms we were assigned were on the low end, but the price paid deserved much better. Our room was on the first floor, right off the lobby and between the lobby noise and the... More

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 2nights, chosen by our tour operator, newly renovated rooms, average breakfast, clean and average size rooms. good location, staff not knowledgable in the area, free wifi, overall a nice place to sleep in

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here with a tour group for the final 2 nights of our tour of Switzerland. The hotel is located within easy walking distance of all the sights. Room was clean and well set out but the double glazing did not block out traffic noise or noise from the bar area at ground level. Bathroom was a good size... More

Was this review helpful? Yes 1
Oshkosh, WI
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My recent trip to central Europe included stays at 7 hotels. The Hotel Astoria was the best one. My room was extremely spacious and had a very modern floor design and furnishing. The Internet was fast and reliable. The television had a nice variety of channels (I could even choose whether to watch the World Cup with British or German... More

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Bay Point, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I really liked this place. Very modern . Overall the quality of the room was excellent. My room had glass all around the front so when you opened the drapes you were looking right down on the street below. You are right downtown very convent for shopping.

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Top Contributor
86 reviews 86 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night in the hotel. On top floor we had meeting rooms booked for a seminar. Overall the quality of the room is excellent. All is provided, you have free fruit, water, nespresso. It is true that there is only single doses of shampoo available, but this is per person, so plenty of bathroom amenities to get... More

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HAWAII
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

So I stayed here in June 2014 for two nights with some friends. Room was nicely 'decorated,' and it felt clean and classy. Hotel was within walking distance (2-3 blocks) to a local market under the train. My only complaint was the front receptionists were indifferent, and one was a little rude when asking for help more than once. Maybe... More

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Nice, France
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Literally!!! There was a large opening at the side of the bed & 2 metres away was the toilet with no door! Obviously I complained and was told it was "designer." The new room was improved (door) small but clean if sterile, functional - staff friendly, b/fast included, good value. Maybe stay in a little hotel on the water instead.

Was this review helpful? Yes 1
Lake Worth, Fl
Top Contributor
69 reviews 69 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Astoria Hotel is centrally located in Lucerne, we were able to walk everywhere. The staff were ok although they did not wake us as requested. The excuse was the system was not working. The room was clean and spacious. The best thing about this hotel was its location, see the title.

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear baldharv, We would like to thank you for your stays at our Hotel Astoria in Lucerne and your feedback. First of all, we apologize that we could not meet your full expectations. We assure you to take your valuable feedback seriously. It helps us to improve our grade of friendliness and to scrutinize our standard procedures. Once again, we... More

Zurich, Switzerland
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hotel Astoria has excellent Seminar Support staff! A Seminar staff person showed up as soon as I arrived in the morning and throughout the day was helpful and knowledgable about assisting me in getting set up for the training sessions I led. I've heard people complain about poor or unfriendly service in Switzerland, but I can tell you that... More

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Susan S, Thank you for your wonderful feedback here on tripadvisor and your stay at the Hotel Astoria. We will gladly pass the compliments to our seminar team. All the best to you and we really hope to see you soon back in Lucerne. Martin Brügger Quality Management More

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Additional Information about Hotel Astoria

Address: Pilatusstrasse 29, Lucerne 6002, Switzerland
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Astoria 4*
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Also Known As:
Astoria Hotel Lucerne

33 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style
#20 Luxury Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more   less 
Number of rooms
252

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