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Hotel Astoria

Pilatusstrasse 29, Lucerne 6002, Switzerland
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Hotel Astoria
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175 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel is located at excellent location, close to shopping. The Wifi is fantastic and fast. Breakfast has great variety and room is spacious. Like restaurant on premises. Only concern is Disco on 7th floor very loud. Otherwise , I really enjoy the stay .

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A TripAdvisor Member
2 of 5 stars Reviewed 3 days ago NEW

I spent the night at the Astoria as part of a tour- unlike the other hotels, it had noise issues coming from its own rooftop bar. When I called the front desk to complain after midnight, they said they had asked for the base to be turned down but could not promise a quieter room the following night even though... More 

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Cairo, Egypt
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great staff and service, were very welcoming during check-in. Breakfast buffet was lovely. Location is awesome, next to to the main train station (Hauptbahnhof) and most of the attractions like Chapel Bridge. The fact that were was an Ice machine on the first floor was a big plus for me (I love ice!). Rooms were clean and comfortable and the... More 

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Toka M We thank you for your praise in your feedback on TripAdvisor and your stay at the hotel Astoria. The Hotel Astoria team is happy to read, that you had an enjoyable time in our house and that we could convince you with our service, ice machine and breakfast quality. We are looking forward to welcoming you soon... More 

Paranaque, Philippines
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The first time I stayed here last March, I liked it. The reception staff were cordial and my room upgraded. I thought all standard rooms were similar apparently not. I stayed the second time last May due to a good experience but alas they were not consistent. The person in reception was very rude. It seems they are nice when... More 

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Hong Kong, China
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is located within 10 min of walk from train station and is easy to find. There are 5 of us and we can stay in 2 rooms. The rooms are of reasonable size and clean. The breakfast were included and the staff serving us were very nice and helpful. We tried the hard boiled eggs which were very... More 

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Lobomychan We thank you for your feedback on TripAdvisor and are happy to read that you had a good time in our house. Lovely that you enjoyed our restaurant La Cucina. We all hope that you returned with good memories from your trip and the city Lucerne. Once again we thank you for your great feedback and would be... More 

Cooper City, Florida
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were on a tour with Globus. Everything was nice here. Some rooms bigger than others. We had a smaller room, but a larger bathroom. The hotel had a great bed and very nice linens. Everyone was friendly. The air was great. Try the roof-top bar. Great view.

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Yani P Thank you for your wonderful feedback here on TripAdvisor and your stay at the Hotel Astoria. We are very happy that you appreciated our delivered service as a whole. It is our everyday passion to give guests a great time; starting at the entrance and finishing as a positive and memorable experience. All the best to you... More 

Los Angeles
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I visited this hotel as a part of an Insight Tour. There were several other Insight, Globus and Trafalgar tours visiting as well. The wing of the hotel we stayed in was ultra modern. In fact the bathroom is not even in a separate room. It is behind a room divider. Although exceptionally nice, I did not like that configuration.... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Grapler167 We would like to thank you for your stay at our Hotel Astoria in Lucerne and your feedback on TripAdvisor. We are glad that you enjoyed our central location. Even more we regret that the room and the breakfast has not permitted you. Our first concern is the satisfaction of our guests and we spare no effort to... More 

Hialeah, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel right smack in the middle of Lucerne. Rooms were clean and bathrooms were comfy. Several access points so it was easy to come in and out. Easy walk to the lake. Grocery store down the street. There is traffic around the surrounding area but that is the price to pay for being in the center of the city.... More 

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear El_Cubanit0 We thank you for your feedback on TripAdvisor and are happy to read that you had a good time in our house. We all hope that you returned with good memories from your trip and the city Lucerne. Once again we thank you for your great feedback and would be pleased to welcome you again soon at the... More 

Launceston, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights (2 rooms). The rooms were incredibly sunny (floor to ceiling windows on 2 walls) but private due to the sheer daytime curtains (there are also total block out curtains for night). Rooms are clean and modern. Not large, but you won't care because of the wow factor. Hotel is very central. We had free... More 

Was this review helpful? Yes 1
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear MrsCoulson-555 Thank you for your wonderful feedback here on TripAdvisor and your stay at the Hotel Astoria. We are happy to read, that you had an enjoyable time in our house. All the best to you and we really hope to see you soon back in Lucerne! Yours sincerely, Sheila Quality Management More 

Toronto, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is within walking distance to the train station, lake and Old Town. The room I stayed in was newly refurbished. The room size is pretty big for European standard and the decor is contemporary and it has air conditioning which is not necessarily the case in some other hotels in the area. The room is clean and new.... More 

Was this review helpful? Yes 2
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Canadian9981 We would like to thank you for your stay at our Hotel Astoria in Lucerne and your feedback on TripAdvisor. We are glad that you enjoyed our central location. We are happy to inform you that on each floor we have seven rooms with bathroom door. For a future stay, please do not hesitate to mention by your... More 

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