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All 64 Lucerne hotels

Hotel Astoria

4.0 of 5 Hotel   |   Pilatusstrasse 29, Lucerne 6002, Switzerland
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Ranked #36 of 64 hotels in Lucerne
A recent review
5 of 5 stars reviewed 4 days ago
Darlene F Chester Springs, Pennsylvania, USA
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52 people have reviewed this hotel

Traveler rating
    11
    17
    17
    5
    2
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11
22
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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  • German first
  • Italian first
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Chester Springs, Pennsylvania, USA
Top Contributor
58 reviews 58 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed two nights whilst on a Trafalgar tour. The accommodations where far nicer than several others on our trip. The room was very modern – a bit too – in that the frosted glass wall between bed & bathroom through which shadows could be seen was a bit much. The Hotel was very clean – Thanks! I appreciated finally... More

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Caloundra, Australia
Top Contributor
61 reviews 61 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Travelling as a single on a group tour I was given a smallish room with double bed. Travelling this way for the last 30 days over the UK, Ireland and the 3rd night in Europe, this was only the 3rd time I have been allocated a ‘single room’ and not twin/queen/ or king (which I mostly got). Size of the... More

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Lovetoroam-53, We thank you for your stay at the Hotel Astoria and taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. Regarding the coffee making facilities, it is true that we have only in the higher category coffee machine... More

Quakertown, Pennsylvania
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a two night stay here on a Trafalgar tour. Our triple room was large and comfortable, and very modern. Unfortunately, our wall of glass looked out to the adjoining building's wall of glass, so the view was negligible, but the room was very bright! A little surprise was that the bathroom was separated only by a frosted glass... More

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Frankm2011, Thank you for your quick review from your stay in Lucerne. We are happy that you and your family enjoyed your stay with us. Once again we thank you for your feedback and we would be pleased to welcome you and your family again soon at the Hotel Astoria. Yours sincerely, Martin Brügger Quality Management More

Chennai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed from 9th t0n 12 of Aug ( Ravi Srinivasan) ...IT was a Family Trip With 10 members. Excellent Service .. Kept Clean. Heart of the City 5 min to Railway station by walk .Had a comfortable Stay. peasant . ..Excellent

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Muktharavi, We are happy that you and your family had a great time at the Hotel Astoria in Lucerne. We thank you for your great feedback and look forward to welcome you and your family again here in Lucerne. Kind regards, Martin Brügger Quality Management More

Dubai
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I loved the rooms, the staff was very helpful and kind. Rooms were very clean and the housekeeping service was excellent. The location is good, 7 mins walk to the lake and almost 5 mins to the train station. Breakfast was ok though. Would love to go back there, had a wonderful time.

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear ayshaalmulla Thank you for your great feedback on TripAdvisor. We love to hear that you enjoyed our helpful and kind staff, the excellent housekeeping service and our central location. We also would be very happy to welcome you soon back here in Lucerne. All the best Martin Quality Management More

Alabama
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 2 nights as part of a Globus vacation. In some ways this hotel was once of the nicest of our trip - great location and very clean. But the breakfast buffet was by far the worst of the trip - very little selection and disorganized. We also ate dinner in one of the hotel's... More

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Bluerobiny We are happy that you enjoyed, to say it in your words, our great and very clean location and the spectacular views from the penthouse bar. Even more we regret that the food quality could not completely convince you. We have already shared your important advice with our F&B department. All the best and we really hope to... More

Bangalore, India
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's very close to the railway station , lake cruise station just min walking ! Also the old city is in the walkable distance ! The staff was good & helpful ! The only disadvantage is that they don't have any room service for food or other services expect housekeeping ! The toiletries provided were incomplete no toothbrush etc !!... More

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astorialuzern, QUALITY MANAGEMENT at Hotel Astoria, responded to this review

Dear Bani S, Our first concern is the satisfaction of our guests and we spare no effort to improve and optimize our service constantly. Therefore, we take your valuable feedback very seriously. We are happy that you enjoyed our good and helpful staff and the central location. To diffusion some of your important cases, we would like to point out... More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a conference, rooms were clean and a good size and the conference facilities worked well. Lunch and dinners provided were very good and the breakfast served downstairs in Mekong restaurant had a great selection. Hotel is in a nice part of town and a short walk to the Chapel Bridge and also the train station.

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Wendy_Tony_11, We are happy to hear that you had a great time at our hotel. Thanks again for your stay and we hope to see you soon during your next conference or getaway! Greetings from Lucerne to “Downunder”, Stephan Amsler Quality Management More

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel is kind of a 3 star property, although it is advertised as a 4-star. The rooms are pretty basic and somehow uncomfortable and small. Free Breakfast is very good. Hotel is clean. Location is good.

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear mcoarasa, Thanks for your stat at our hotel. We are sorry to hear that the room did not please you. We suppose you booked a standard single room. Maybe one of your design rooms would have suited you more. However, when you book your room on our website www.astoria-luzern.ch, you can actually see the pictures related to the chosen... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is centrally located near the tourist attractions. A relatively short pleasant walk will get you to the Chapel Bridge. The lift in the hotel is very small. It could only fit 1 or 2 people with bags one at a time. So you may need to go a few rounds if you are travelling in a group with many... More

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astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear vividpanner, Thanks for your feedback on Tripadvisor. We are pleased to hear that you liked your stay at our hotel. Regarding the lifts, we would like to add, that our hotel disposes of several lifts, as there are different wings in the building. We hope that you had a wonderful time in Switzerland and look forward to welcoming you... More

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Additional Information about Hotel Astoria

Address: Pilatusstrasse 29, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Astoria 4*
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Also Known As:
Astoria Hotel Lucerne

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style
#21 Luxury Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more   less 
Number of rooms
252

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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