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Renaissance Lucerne Hotel

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Pilatusstrasse 15, Lucerne 6002, Switzerland
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Renaissance Lucerne Hotel
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623 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location of the hotel is very convenient for both, the railway station as well as the old city and other attractions in Lucerne. Rooms were nice, too. We were upgraded to a junior suite (yay!!) and were in room 510. It was well lit and airy and pleasant. Special mention for the Lucerne wallpaper in the room. Really cool! The... More 

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Harvey Western Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Found hotel quite easily, only 5 minutes walk from train station. Staff were extremely friendly and helpful with directions and restaurant suggestions. Received a complimentary upgrade to a junior suite. Room was lovely, good bathroom and large rain shower. Loved the complimentary toblerone!! Breakfast was great.

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Hong Kong
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Needless to say much, Renaissance Lucerne is like many other Renaissance hotels in the world and provides the quality rooms and services. This one locates just 5 minutes walk from the famous Chapel Bridge and the main train station, and is one of the ideal places for both a family time and business travel.

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RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Jin L We thank you for your praise in your feedback on TripAdvisor and your stay at the Renaissance hotel. Our hotel is in the heart of the city and every sights or the train station is in walking distance Once again we thank you for your wonderful feedback and hope to welcome you soon back in Lucerne. Best... More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

After the overnight flight to Zurich, we hopped on the amazing train system in Switzerland and headed to Lucerne. We arrived about 11:30 am, but were pleasantly surprised to hear our room was all ready for us. We are Marriott preferred and got a beautiful, large King bed room. The room was just lovely with a large bathroom, a sitting... More 

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RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Guest We thank you for your feedback on TripAdvisor. It makes us happy to read, that you had a good time and coloured memories of Lucerne and the Renaissance hotel. Our property has 86 rooms on 6 floors. During high season in summer our Housekeeping staff do always their best to clean the rooms as fast as they can.... More 

U.S.A.
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

WOW!! What a wonderful hotel! Fantastic staff, lovely rooms, and only about 2 blocks from the train station if you are arriving by train. We had a rental car and parking was very resonable at the Marriott for our 5 night stay. There is also a grocery store at the train station that is nice for picking up sodas and... More 

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RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear MariaAA Thank you very much for your great feedback. We are very happy that you appreciated our delivered service as a whole. It is our everyday passion to give guests a great time; starting at the entrance and finishing as a positive and memorable experience. Once again we thank you for your wonderful feedback and hope to welcome you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Lovely Hotel with an Amazing Staff. The rooms are well appointed and breakfast great. The location of the hotel is also convenient as its close to the railway station and the lake. Coming back to the staff - always eager to help and with a big smile on their faces!!

Was this review helpful? Yes
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Vivek M Thank you for your stay and to share your feedback with us. It is our greatest pleasure to assist our guest and to full fill their wishes. Once again we thank you for your wonderful feedback and hope to welcome you soon back in Lucerne. Best regards from the city of lights Stefan Bischoff General Manager More 

Kingsport, TN
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed at this hotel with me during this trip and it didn't disappoint. Great location for walking in Lucerne. Very close to train station if needed. Walking distance to Chapel Bridge, cafes, etc. Very clean and unique. Parking is an issue and is limited by construction currently but that won't last forever. Only complaint about this hotel and... More 

Was this review helpful? Yes 2
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Jake143 We thank you so much for your feedback on TripAdvisor. The Renaissance team is happy to read, that you had a wonderful stay with us. We all hope that you returned with good memories from your trip and the city Lucerne. Once again we thank you for your wonderful feedback and hope to welcome you soon back in... More 

los angeles
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice staff, clean rooms, excellent location in a beautiful city...HOWEVER, make sure you get a room that does not feel the endless thump of techno until 2am! Staff moved us right away, so no complaints other than a short quite night on arrival.

Was this review helpful? Yes 2
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Guest The Renaissance team is happy to read, that you had an enjoyable time in our house. Our property is in the middle of the town and we share the building with different companies. One of them is the Mexican Restaurant Pacifico. Unfortunately it runs under a complete different management and we do not have any influence to the... More 

Edmonton, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancé and I stayed at the Renaissance Lucerne in December of 2014. We had come to Europe for a quick getaway before the holidays and neither of us had been to Switzerland before. The Renaissance Lucerne was by far my favourite hotel during our entire stay. It was beyond perfect. I honestly don't have a bad thing to say... More 

Was this review helpful? Yes
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Irkitio Thank you very much for your great feedback. We are very happy that you appreciated our delivered service as a whole. It is our everyday passion to give guests a great time; starting at the entrance and finishing as a positive and memorable experience. Once again we thank you for your wonderful feedback and hope to welcome you... More 

Atlanta, Georgia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Renaissance Lucerne at the end of our Swiss vacation June 16-18, 2015. This was a return trip for me (see my review for this hotel in September 2012). We had three rooms - two smaller rooms for one person each and a suite for my husband and myself. The suite has the BEST walk-in shower we... More 

Was this review helpful? Yes 1
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review

Dear Guest Thank you for your wonderful feedback here on TripAdvisor and your stay at the Renaissance hotel. We will gladly pass the compliments to our team. We look forward to welcome you again in Lucerne. Best regards from the city of lights Stefan Bischoff General Manager More 

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