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Hotel Cascada

Certificate of Excellence
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Bundesplatz 18, Lucerne 6003, Switzerland
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Hotel Cascada
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617 Reviews from our TripAdvisor Community

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New Delhi, India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I simply loved the hotel ! It's hardly a few minutes from the tram station and is in the middle of a happening market. The receptionist was very very sweet and at once made you feel comfortable ! We were three and our room got upgraded to a deluxe room for the same price .. couldnt have asked for more... More 

Helpful?
Thank SanchitaGoel
London, United Kingdom
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for four nights over the new year period. Great location, only 5 minutes walk from the train station, & less than 10 mins to the old town and lake. It is also slightly tucked out of the way, so you don't get much noise from passing traffic etc. The staff are polite and helpful, the hotel itself is... More 

Helpful?
Thank 99_redball00ns
Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was easy to find with just a 5-10 mins walk from the train station. It was winter season and they include a free pass for travel within central Swizterland which you can take a boat trip to Mt Rigi or Interlaken if you stay 2 nights or more. The room was ok and the complimentary minibar was really good... More 

Helpful?
Thank RealCritic
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear RealCritic Thank you for your great feedback and the maximum points. We are glad you enjoyed your time at CASCADA and we could surprise and satisfy you with some special amenities. It would be a pleasure to welcome you again at our Hotel. Best regards from Lucerne Your CASCADA Team More 

Orlando, Florida
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved everything about this hotel. Location was extremely convenient - just about 5 minute walk to hit main sights. Hotel was clean with nice rooms. Staff was friendly and helpful with questions on Lucerne, Pilatus, and Titlis. Breakfast was very good. Really enjoyed our stay there. It is a little on the expensive side, but everything in Switzerland is.

Helpful?
Thank ItsJustMe262
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear guest, thank you very much for your 5 star rating and your lovely words and compliments. We are really happy you enjoyed your time with us. We hope to welcome you again at CASCADA. Best regards from Lucerne More 

Bratislava, Slovakia
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Me and my colleagues stayed in here just for one night but we had very good experience. The service, rooms named after Swiss landmarks, free non-alcoholic beverages in the minibar and also the hotel restaurant in Spanish style, serving tasty meals as well as nice breakfast. I also liked the location - just a few minutes walk from the city... More 

Helpful?
Thank Peter A
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Peter, thanks a lot for your great review. We are glad you and your colleagues enjoyed your stay with us. All our rooms are named after a Swiss waterfall, also in the public areas you find waterfalls, As the Waterfall hotel - CASCADA - it is predestined to. Our guests find also a lot of information about the waterfalls... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When we booked this hotel we informed them that we would be on our honeymoon. When we got to the room, we were delighted by the chocolates and decorations in the room! The staff at reception were exceptional - warm, friendly and very helpful, giving us handy advice on how to get to Mount Pilatus and even checking the webcam... More 

Helpful?
Thank Sophia K
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Sophia, Thank you for your nice words, we are very happy we could surprise you on your honeymoon. We will forward your compliments to our reception team, it's very important for us that our guests feel welcome at CASCADA and keep some nice memories of Lucerne and our hotel. It would be a pleasure to welcome you again. Best... More 

Big Island, Hawai'i
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The hotel is in a great location about a five minute walk on a street that parallels the main station. I felt the area to be safe and convenient to restaurants and the Co-op/Migros. We opted for a superior room and was given one on the 6th floor, if memory serves me right, which comes with a balcony. Our view... More 

Helpful?
Thank eyelanddoc
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear eyelanddoc Thanks a lot for your stunning and detailed report. I can read in your review you enjoyed your stay at CASCADA fully. It's great we could contribute your stay with our offer and amenities. Thank you also for your recommendation. We hope you had a save journey back home with a lot of great impressions. It would be... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 9, 2016

A quaint hotel in the center of Lucerne. Quite close to the rail station and the old town shopping area. We found it quite convenient to get around on foot. The rooms were modern and clean, but small. Have nothing to compare with in Switzerland. Bolero, the restaurant on site, had a great menu. We decided to eat there every... More 

Helpful?
Thank Bruce G
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Bruce G Thank you very much for your great review and the 5 points rating. We are happy you enjoyed your stay. Thanks for your compliments about our restaurant BOLERO it's overwhelming to hear you decided to eat there every night. It would be a pleasure to welcome you again at CASCADA Best regards from Lucerne More 

Melbourne, Australia
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 6, 2016

We stayed here for 2 nights. The staff here were really nice and helped advise us on things to do. There was a Spanish restaurant downstairs that was terrific we ate there both nights, breakfast was also good with a buffet of choices. The room had free wifi and good reception, it was nice and very clean, but a bit... More 

Helpful?
Thank Stephanie V
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Stephanie, thanks a lot for your great review and your recommendation. In the whole hotel and also in the restaurant we provide free highspeed w-lan for our guests. Thanks for the compliments for our Spanish restaurant BOLERO. This summer we will renovate the restaurant, then it will be more authentic with more typical spanish dishes. It would be a... More 

Zurich
Level Contributor
99 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed January 5, 2016

Booked the Cascada to attend a private function nearby. Was a bit difficult to find the entrance to their car park due to construction work, but a call resolved this. Room was functional and I had a good sleep. Staff seemed a bit reserved, but nevertheless efficient. However, I considered the price point slightly too high for what I got... More 

Helpful?
Thank aferret
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear aferret, thank you for your good feedback although we could not satisfy you with our offer and the amenities. The parking situation is not that optimal here nearby, and not really cheap. Our room rates change after the demand and in high season the rate is higher. Nevertheless we hope you enjoyed the stay and the wonderful city of... More 

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