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All 63 Lucerne hotels

Hotel Cascada

4.0 of 5 Hotel   |   Bundesplatz 18, Lucerne 6003, Switzerland
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90%
Ranked #7 of 63 hotels in Lucerne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
ariansumit London, United Kingdom
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302 people have reviewed this hotel

Traveler rating
    139
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed in hotel Cascada from July 10th till July 14th. 1. Location - Hotel is at a very good location 5-mins from train station. 10 mins walk to old town. 2. Food - Breakfast served in morning is good with choice of egg. 3. Staff - is very helpful and welcoming. Overall a good hotel to stay when visiting... More

Was this review helpful? Yes
Direktion_CASCADA, Front Office Manager at Hotel Cascada, responded to this review

Dear Ariansumit Thank you very much for your great and informative review. We are delighted to hear you enjoyed your stay at our hotel. It would be a great pleasure to welcome you back again soon. Kind regards Your CASCADA Team More

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From the moment we arrived on the wrong day (somehow I had managed to book the wrong month) the staff could not have been more helpful. They sorted out another room and even honoured the incorrect booking when they didn't have to. Alessandro in the bar was friendly and efficient, and breakfast service was also good. They even cleaned our... More

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Direktion_CASCADA, Front Office Manager at Hotel Cascada, responded to this review

Dear Callcottstreet We particularly appreciate your very kind comment. The great feedback is a wonderful motivation for the entire CASCADA team. We'll forward your feedback for sure to Alessandro. Thank you very much. We are happy that we could contribute with our service and amenities to your fabulous stay. It would be a great pleasure to welcome you again soon.... More

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel in july .It is a five minute walk from the railway station. You can also get the bus to Lucerne Bahnhof from nearby bus stand.Initially they had provided a very small and outdated room but upon request they gave us a good and decent room .There was a smell may be of paint which was... More

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Direktion_CASCADA, Front Office Manager at Hotel Cascada, responded to this review

Dear Julie0773 Thank you very much for your informative review. The outdated rooms get in november a new design. The smell you mentioned is from a care product for the real wodden floor which is used in the renovated rooms. Our goal is to be more than average and we hope to convince you more next time. We are looking... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel, comfortable suites, warm and approachable receptionists..... Hotel CASCADA in Lucerne has it all...... Breakfast served is delicious with choice of eggs and quite a large spread. A very good experience.

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Direktion_CASCADA, Front Office Manager at Hotel Cascada, responded to this review

Dear Aarchisha C It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts. We are looking forward to welcome you another time at CASCADA. Best regards Your CASCADA Team More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had three nights stay in this hotel in July,2014. First the lactation is the best. Five minutes away from the railway station. Second the hotel is clean and the bed is comfortable. The third the breakfast is delicious. And the most important is the staff. They are friendly and know lots about the city. They can give you the... More

Was this review helpful? Yes 1
Direktion_CASCADA, Manager at Hotel Cascada, responded to this review

Dear Di H It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts and mentioning especially our staff. Your feedback is a wonderful motivation for the entire CASCAD team which includes also the Team of our BOLERO restaurant. We are looking... More

Surat, India
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel during our Swiss Trip. This was our first stop in Swiss. The hotel is very close to the train station and just at walking distance. The rooms are well maintained, breakfast is awesome and perfect for Indians too (who generally do not find easy options to eat in Swiss). The staff was very cordial and... More

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Direktion_CASCADA, Leiter Front Office at Hotel Cascada, responded to this review

Dear KhushrooDumasia Thank you for your great feedback. We are happy that we could contribute with our service and amenities to your fabulous stay. We forward your feedback and our staff is deeply grateful for such warming words. We wish you beautiful holidays in Switzerland and are looking forward to welcome you again. Best regards Your CASCADA Team More

Cambridge, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my third stay at the Cascada and I will definitely be back: Pros: - Close to train station. - Friendly front desk staff. - Clean, comfortable rooms. - Access to gym across the street (gym access is hard to find at Luzern hotels. Note, that the gym has strange hours though). - good breakfast - Free water in... More

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Direktion_CASCADA, Manager at Hotel Cascada, responded to this review

Hello Daniela V Thank you very much for choosing us 3 times. You mentioned very detailed our positive attributes and it's a pleasure to read your review. The waterfall lighting is currently in our redecorated rooms which are more than two-thirds of our rooms. The remaining rooms get redecorated at the end of this year. You will enjoy it for... More

Contributor
17 reviews 17 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent service, only a short walk from train station and friendly reception staff! Thank you for a great stay with delicious food, the tapas was amazing. I would definitely stay here again on our next trip to lucerne

Was this review helpful? Yes
Direktion_CASCADA, Front Office Manager at Hotel Cascada, responded to this review

Dear Nikkigray It is a pleasure to read your review and we are happy that you enjoyed your stay with us. We forwarded your feedback to our staff and especially to the BOLERO Team. Thank you very much for sharing your thoughts. We would be pleased to welcome you again and hope you had a safe journey home. Best regards... More

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

As two couples, meeting up in Luzern from Germany and the UK, we all found the Cascade to be excellent in every aspect. The extremely helpful, friendly and well informed staff made us feel totally 'at home' and welcome every time we came into the hotel. Rooms were very comfortable spacious and stylish with the added attention to detail,of the... More

Was this review helpful? Yes
Direktion_CASCADA, Manager at Hotel Cascada, responded to this review

Dear Twoofi21 It is a pleasure to read your review and we are happy that you enjoyed your stay with us. The great feedback is a wonderful motivation for the entire CASCADA team and we have forwarded it. The room you stayed has special facilities for physically handicapped peolpe. But for sure we noticed the case. Thank you very much... More

Denton, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived by train and walked to the hotel. We were a party of 5 with 3 rooms for 3 nights, hotel could store luggage, staff was very accommodating and we were on our way for touring in 30 minutes. When we returned, luggage was in our rooms and check-in was quick. We ate in the restaurant for dinner and... More

Was this review helpful? Yes 1
Direktion_CASCADA, Leiter Front Office at Hotel Cascada, responded to this review

Dear Larry P It is a pleasure to read your review on TripAdvisor and we are happy that you enjoyed your stay with us. Thank you very much for sharing your thoughts. We are looking forward to welcome you another time at CASCADA. Best regards Your CASCADA Team More

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Additional Information about Hotel Cascada

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Cascada 4*
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Also Known As:
Cascada Hotel Lucerne

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Family Hotel in Lucerne #4 Business Hotel in Lucerne #6 Best Value Hotel in Lucerne #7 Luxury Hotel in Lucerne #8 Romantic Hotel in Lucerne
Hotel Class
Official Description (provided by the hotel)
CASCADA Hotel is a friendly non-smoking hotel centrally located. It's near the train station and only a few minutes from the lake, the Old Town and Lucerne’s main attractions. ... more   less 
Number of rooms
66

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