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Hotel Cascada

Certificate of Excellence
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Bundesplatz 18, Lucerne 6003, Switzerland
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Hotel Cascada
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Hotel Cascada
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412 reviews from our community

Traveler rating
    201
    169
    36
    4
    2
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107
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Boldon, United Kingdom
Senior Contributor
38 reviews 38 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location is excellent, close to the railway station and for those concerned about noise - do not be. There either isn't any or the soundproofing is so good, you have no worries. Whoever designed and runs this hotel know exactly what they are doing. It is modern, clean, well appointed, efficiently run [hell this is Switzerland] and thank goodness,... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear DSW77 It was a pleasure to read your review on TripAdvisor and we are very happy that you enjoyed your stay with us. Thank you very much for sharing your interesting thoughts. We will forward your complaint to the restaurant team, we are really sorry for the bad impression our staff member left. We hope you had a safe... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in Hotel Cascada for one night mid March 2015. The hotel is very close to the station and within easy walking distance to all attractions. The hotel looked lovely. I am guessing it had recently been renovated. Our room was on the third floor facing the Main Street with a little balcony. There was no street noise, we... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear LeMae32 We thank you so much for your opinion on TripAdvisor. We are happy that you had a wonderful stay with us, and returned with good memories from your stay and the city Lucerne. It is nice to hear that we could contribute with our service and amenities to your fabulous stay It would be a great pleasure to... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very well located nearly 700 m from the Luzern Railway station. The rooms were comfortable, since we were travelling with our kids , we took a family room. Overall experience was excellent. The staff was friendly and supportive.The only restaurant specializes in Spanish food and we feasted ourselves on one of the evenings and is normally full.... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear manishrai Thank you for your very good feedback on TripAdvisor. It is really nice to hear when you and your family enjoyed your stay at our hotel. We are very sorry that your last impression of the CASCADA was a bad one. We will discuss the mentioned issue with our reception team, thank you. Sunny regards from Lucerne More 

Olathe, Kansas
Top Contributor
143 reviews 143 reviews
103 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Solid hotel just south of the city center, which worked out in my case - I was there during Mardi Gras on a loud evening and wanted to sleep, and was away from the loud part, but within an 8 minute walk of being there. Also just about 5 minutes from the train station. So, in that case, a really... More 

Was this review helpful? Yes 3
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Zacharius Thank you very much for your great and detailled review. We are delighted that you enjoyed your stay at CASCADA. We hope you had a pleasant journey back and it would be a great pleasure to welcome you back again soon. Sunny regards from Lucerne More 

Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Hotel Cascada is modern, has clean decoration and has the best restaurant of Luzern. We had dinner there all the nights. It a well located near Central Train Station and you can go walking To the maily tourist attractions. I recommend !

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Greyce123 Thanks a lot for your great review and the recommendation. It seems like we could contribute with our service and amenities to your fabulous stay. We hope you had a good journey back home and it would be a great pleasure to welcome you again soon. Sunny regards from Lucerne More 

Wamberal
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The only time on our trip we didn't book ahead. After finding this hotel, we enjoyed our stay. The waterfall theme was something different throughout the hotel. The staff were friendly and helpful and the hotel is within easy walking distance of the Old Town. Although not inexpensive, the restaurant at the hotel was one of the best meals we... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Warren D Thank you for your great response. We are glad to hear you enjoyed your stay at our hotel. The waterfall theme is very special. In addition to the rooms which are namend and decorated after a swiss waterfall, you find waterfalls in the whole hotel. Thank you also for the commendation for the BOLERO restaurant. It would... More 

Chandigarh, India
Top Contributor
129 reviews 129 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I chose this hotel after reading reviews on TripAdvisor and I was not disappointed. You might find the price high but compared to other hotels its a decent price to pay. The rooms are comfortable , spacious and clean . Every morning buffet breakfast is the highlight. Its proximity to station and old town is the added advantage. I would... More 

Was this review helpful? Yes 2
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear gavaksh Thank you very much for your great feedback. It's nice to hear you chose our hotel because of the other reviews. We are really overwhelmed of all the great feedbacks we get here on TripAdvisor. That is such a good motivation for us and our team. We hope you had a safe journey home and we would be... More 

Geneva, Switzerland
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2015

The room was rather small but very clean with all the desired comfort, I would just point out that the soundproof of the hotel is not exceptional. However the breakfast was the highlight with a generous buffet. Free wifi available is very fast and convenient.

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Arnaud J Thank you very much for your comment on TripAdvisor. It seems like you have enjoyed your stay with us. Thank you for the note about the soundproof. We would be pleased to welcome you again. Best regards from Lucerne More 

Pune, India
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

The hotel is located very close to the main train station, making it very easy to make easy day trips to other places. Also all the attractions are closeby. Breakfast spread is excellent. Rooms extremely neat and very well furnished. A very polite front office and a very good tapas buffet- if you would like. Definitely recommend this place, due... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Priyanka_M23 Thank you very much for your absolutely great review and your recommendation! We are very happy that you enjoyed some nice days at our hotel and in Lucerne. Best regards from Lucerne! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

My wife and I stayed at this hotel for 3 nights in August 2012 and thoroughly enjoyed our stay! Conveniently located close to the train station, the hotel is within comfortable walking distance to anywhere in the city of Lucerne. The service at the front desk was very good, always very helpful and friendly, staff went out of their way... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Scott S We particularly appreciate your very kind and detailled comment. The great feedback is a wonderful motivation for the entire team. Thank you very much! It would be a great pleasure to welcome you again soon! More 

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