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Hotel Cascada

Certificate of Excellence
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Bundesplatz 18, Lucerne 6003, Switzerland
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Hotel Cascada
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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    (496)
  • Mar-May only
    (111)
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    (57)
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Sydney, Australia
Level Contributor
9 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our family of 4 were here in July 2015 and we had the most wonderful stay. Our favourite in the 4 weeks of our Europe trip. Close to the main train station and bus network, has mini mart and tourist information nearby. Bfast was delicious. Not a massive buffet, but food was nice & filling. Made to order omelette was... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear h0bbyjalan We thank you so much for your great feedback and this wonderful compliment. We are happy that you had a wonderful stay with us. We all hope that you returned with good memories from your trip and the city Lucerne. Best regards and we hope to welcome you anytime again. Yours CASCADA Team More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Modern very clean hotel, free wi-fi and minibar (soft drinks were available) Good breakfast and a Spanish restaurant attached. It takes approx 10 minutes to get to the train station and the old town.We checked in ahead of time online and appreciated the fact that the pillows and fruit basket that we requested online was in the room upon arrival.... More 

Was this review helpful? Yes
Leeds, United Kingdom
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Easy parking at the back of the hotel probably better to pre book this. The reception staff were excellent made us really welcome, our room was lovely very clean really modern, comfortable with tea/coffee making. Brilliant powerful shower, well stocked bathroom. there was a small fridge with comp, water, but the water from the tap is just as good! Had... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear AngelinaWakefield We particularly appreciate your very kind comment. The great feedback is a wonderful motivation for the entire CASCADA team. There is really nothing to add and thank you very much for the "excellent value". We hope to welcome you again another time in our hotel. Best regards from Lucerne More 

Taipei, Taiwan
1 review
4 of 5 stars Reviewed 6 days ago NEW

Near train station, good location, just the road next to the train station, take 7 minutes walking Decent restaurant: offer free buffet breakfast, meal for hotel resident enjoy 20% off and the Spanish cuisine taste good Bike rental is free of charge

Was this review helpful? Yes
CASCADA_hotel, Leiter Front Office at Hotel Cascada, responded to this review

Dear TerryHo0724 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and mentioned some of our value-added services. Sunny regards More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon leaving Lucerne rail station, walking along Zentralstrasse (Central Street?), Cascada is located at the far end which is around 5-10min away only. Several restaurants and convenience stores within walking distance. Check in: fast Room: we had a family room on the top (7th ) floor and it was very quiet. Room was airconditioned. Bathtub was nice. Beds all comfortable.... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Popopo1976 We thank you so much for sharing your opinion on TripAdvisor. We are happy that you had a wonderful stay with us. Our breakfast is always honourably mentioned but we certainly appreciate different opinions. Otherwhise there's nothing to add. Thank you once again and we all hope that you returned with good memories from your trip and the... More 

Tampa, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is close to the train station but fairly far from the landmarks. Room was comfortable and air conditioning was working well. Very clean rooms and good service. We rented a boat and took it out on the lake Lucerne for a couple hours and that was the highlight of the trip. Restaurants are very expensive and they charge... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Drcarm Thank you for your good review on TripAdvisor. Restaurants in Lucerne are not the cheapest.. but we are very happy that you also enjoyed our BOLERO Restaurant. We hope you had a safe Travel back home. Best regards yours CASCADA Team More 

Bundoora, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great room decor and spacious, 5 minute easy walk to train station, 2 supermarkets around the corner. Good breakfast selection, loved the omelettes. 10minute walk to bridge and Old Town. Helpful staff. Only downfall side street road repairs a bit noisy in the morning.

Was this review helpful? Yes
CASCADA_hotel, Leiter Front Office at Hotel Cascada, responded to this review

Dear Michelle J Thank you for the great review of our hotel. The noisy street is inconvenient but we are glad that you still enjoyed your stay. It would be a pleasure to welcome you again at our hotel. All the best and sunny regards from Lucerne More 

London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Cascada for four nights in early July. The hotel is easy to find; a 7 minute walk from Lucerne railway station. Staff at the hotel were generally helpful, especially Kathrin at reception. The buffet breakfast was very good with a wide range of food to set you up for the day. Our room was modest, equipped... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Martin A Thank you for taking the time to share your feedback. We take your advices seriously and always try to improve. Our Team works hard to deliver an exceptional guest experience also on simple points. We hope to welcome you again to show you the improvements. Best regards yours CASCADA Team More 

Bangalore, India
2 reviews
3 of 5 stars Reviewed 1 week ago

Cascada after the hotel in Paris felt like a little small but very very clean... close to the city centre and about 5 minutes walk from the Rail Station... courteous and helpful staff willing to answer any odd question, good breakfast! Recommended!!

Was this review helpful? Yes
CASCADA_hotel, Verkaufsleiter at Hotel Cascada, responded to this review

Dear Youdle. Thank you very much for your review on TripAdvisor. For your next stay you should book a higher category. We recommend our deluxe rooms which are spacier and got al ot of suprizes. For the nex time - come in and find out. Best regrads More 

Middlebury, Vermont
Level Contributor
175 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed this modern, clean and chic hotel. It's not super fancy but it was HOT in Lucerne and the AC was great, room spotless and they provided FREE minibar drinks which was a first for us (and we were thirsty so we did drink a ton of water). I appreciated that they give you free wireless, a pass... More 

Was this review helpful? Yes 2
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear VTwelltraveled Thank you for the detailed review. We are delighted to hear you enjoyed your stay at our hotel and are thankful that you've mentioned our value added service. We enable guests with our brand new software to personalize their stay. This will be a big suprize for any prospective guest. We all hope that you returned with best... More 

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