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Hotel Cascada

Certificate of Excellence
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Bundesplatz 18, Lucerne 6003, Switzerland
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Hotel Cascada
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Hotel Cascada
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423 reviews from our community

Traveler rating
    207
    173
    36
    4
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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    (423)
  • Mar-May only
    (91)
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    (159)
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    (116)
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    (57)
All months
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one night while a road trip from Germany to Italy. We had a family room for us and our two children (ages7 & 4). The family room was perfect for our needs. There is a park/playground about two blocks north of the hotel which was appreciated by the car-weary kids. It was only another two blocks to... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear srrudiger Thank you, we appreciate your great feedback and your recommendation for our hotel. We are happy when you and your family enjoyed the overnight and relaxed a bit for the long journey. I also like the playground "Vögeligärtli" (Swiss German, which means bird garden) near the hotel very much, I'm often there with my little daughter. Hope you... More 

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at Hotel Cascada this week for 4 days with my family. Everything about this hotel is superb!! The quality of rooms, cleanliness, housekeeping and above all a very friendly reception staff. They took all the efforts to ensure that our stay was comfortable. They were very forthcoming to guide and help us plan our itinerary. The breakfast at... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear prash2015 Thank you a lot for this awesome comment about our hotel and our staff members. Your words are really motivating and we will forward the compliments. We hope you and your family had a pleasant journey back and it would be a pleasure to welcome you again. Sunny regards from Lucerne. More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As we were based in Lucerne and travelling mainly by train, the Cascada was ideally placed 15 minutes walk from the Station. Also well placed for a 20 minute walk to the old town and restaurants. We did not dine in the hotel but the breakfasts were excellent - the Bucks Fizz being an added attraction! Staff rather unsmiling but... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Lolly Lily Thanks a lot for the good review of our hotel. We are glad to hear you enjoyed your time with us. The location of our hotel is perfect. For travellers without a car we are near the trainstation, but also the hotel ist easy to access by car from the highway. Thank you for the compliments, especially... More 

Almere
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Booked four! rooms for the next month for over 1.000 Euro. About two weeks after booking I had to cancel the trip. It became clear there was no cancellation possibility. Called the hotel to see if we could arrange something. They were not willing to do anything, even though they still had time to sell the rooms to other customers.... More 

Was this review helpful? Yes
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Family Almere First, we want to thank you for the feedback. While we wish you had a better experience of course. Please let us clarify the booking situation. We want to let our guests know, that our conditions are clear from the inquiry to the booking. We are really sorry, when you missed this information. Additional to the regular... More 

Lisbon, Portugal
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When travelling with children the expectations are higher and Cascada delivered just that. We had a spacious room, very clean and confortable. Some other nice details made all the difference (Nespresso Machine in the room, a basket os fruit and a candy) where very apreciated. The location was just perfect (5 minutes walk from the center) and very near Bus... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear RFBM Thank you a lot for your great feedback and your recommendation, this we appreciate! Of course we will forward your compliments about our staff to them, words like yours are a great motivation for us. You descriped our deluxe rooms/family rooms very well, thanks. We just add to your details the free minibar and the free high speed... More 

Boldon, United Kingdom
Senior Contributor
38 reviews 38 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is excellent, close to the railway station and for those concerned about noise - do not be. There either isn't any or the soundproofing is so good, you have no worries. Whoever designed and runs this hotel know exactly what they are doing. It is modern, clean, well appointed, efficiently run [hell this is Switzerland] and thank goodness,... More 

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CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear DSW77 It was a pleasure to read your review on TripAdvisor and we are very happy that you enjoyed your stay with us. Thank you very much for sharing your interesting thoughts. We will forward your complaint to the restaurant team, we are really sorry for the bad impression our staff member left. We hope you had a safe... More 

Sydney, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed in Hotel Cascada for one night mid March 2015. The hotel is very close to the station and within easy walking distance to all attractions. The hotel looked lovely. I am guessing it had recently been renovated. Our room was on the third floor facing the Main Street with a little balcony. There was no street noise, we... More 

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CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear LeMae32 We thank you so much for your opinion on TripAdvisor. We are happy that you had a wonderful stay with us, and returned with good memories from your stay and the city Lucerne. It is nice to hear that we could contribute with our service and amenities to your fabulous stay It would be a great pleasure to... More 

Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2015

The hotel is very well located nearly 700 m from the Luzern Railway station. The rooms were comfortable, since we were travelling with our kids , we took a family room. Overall experience was excellent. The staff was friendly and supportive.The only restaurant specializes in Spanish food and we feasted ourselves on one of the evenings and is normally full.... More 

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear manishrai Thank you for your very good feedback on TripAdvisor. It is really nice to hear when you and your family enjoyed your stay at our hotel. We are very sorry that your last impression of the CASCADA was a bad one. We will discuss the mentioned issue with our reception team, thank you. Sunny regards from Lucerne More 

Olathe, Kansas
Top Contributor
145 reviews 145 reviews
105 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed March 2, 2015

Solid hotel just south of the city center, which worked out in my case - I was there during Mardi Gras on a loud evening and wanted to sleep, and was away from the loud part, but within an 8 minute walk of being there. Also just about 5 minutes from the train station. So, in that case, a really... More 

Was this review helpful? Yes 3
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Zacharius Thank you very much for your great and detailled review. We are delighted that you enjoyed your stay at CASCADA. We hope you had a pleasant journey back and it would be a great pleasure to welcome you back again soon. Sunny regards from Lucerne More 

Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

Hotel Cascada is modern, has clean decoration and has the best restaurant of Luzern. We had dinner there all the nights. It a well located near Central Train Station and you can go walking To the maily tourist attractions. I recommend !

Was this review helpful? Yes 1
CASCADA_hotel, Manager at Hotel Cascada, responded to this review

Dear Greyce123 Thanks a lot for your great review and the recommendation. It seems like we could contribute with our service and amenities to your fabulous stay. We hope you had a good journey back home and it would be a great pleasure to welcome you again soon. Sunny regards from Lucerne More 

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