When we checked in no one was at the front desk. We found the front desk clerk in the bar, and she reluctantly came to check us in. Although her English was good, she was abrupt, rude and did not want to answer any questions. On several other occasions no one was at the desk, and we had to continually... More

The hotel is conveniently located just a footsteps from the Old Town and major attrations. Hotel has a couple of parking spaces just around the corner (with a fee) . The rooms I was in was small and the bed was not very good but the staff was friendly helpful and friendly. Breakfast was nice. I did not like having... More

We stayed at this hotel over a weekend escape with friends. The triple room worked great for our family. The room was new and the amenities were really great. Very happy with the basic offerings of the hotel. What made us love the hotel was the food served in the restaurant. The lady at the reception suggested we try their... More

Stayed one night in a double room and found the room small but then discovered that it was actually a triple room, the 3rd bed was folded up into what looked like a cupboard, the next morning I peered into one of the other rooms and saw what an actual double looked like and thank goodness I did not get... More

Stayed here one night and was satisfied. Convenient to RR station. We has a Large, clean room. Adequate breakfast buffet. I would recommend for one or two night stay. Lucerne is very expensive so for the money this is a good choice.

I stayed here for a business trip in a deluxe double. The room was ok, very clean, comfy bed, good bathroom.perfect for a one night stay. Breakfast was simple but tasty. We didn't arrive until 9.45pm but by then the restaurant had closed, although there was a small place nearby which took orders until 10pm or there are more restaurants... More

Location: Convenient, 10 mins walk from the central station and centrally located Rooms: Very small and housekeeping was unacceptable and unhygenic, despite several requests they never changed the sheets Bathroom:Impossibly small and difficult to use with a sitdown tub (never seen one before) Breakfast: Good and well stocked Staff: Courteous and spoke good english

I was staying in this hotel for over 2 months on various business trips in the last year. They renovate the rooms constantly, stayed in old fashioned room and renovated one as well. The old rooms lack to comfort of a modern bathroom, but otherwise it is OK. The new rooms, are really good ones. If your afraid of "house... More

Going by the reviews one had seen on tripadvisor, the hopes were moderate. Happy to report that there were no further let downs. Hotel is clean, tidy, front office staff is very helpful, they explained the excursions to attractions like Titlis and Pilatus really patiently and are always eager to help. Despite being very overworked, multi-tasking and all. The toilets... More