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All 61 Lucerne hotels

BEST WESTERN Hotel Rothaus

3.0 of 5 Hotel   |   Klosterstrasse 4-6, Lucerne CH-6003, Switzerland
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Ranked #47 of 61 hotels in Lucerne
A recent review
3 of 5 stars Reviewed March 17, 2014
STOELSVIK Trondheim, Norway
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79 people have reviewed this hotel

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    15
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Trondheim, Norway
Top Contributor
52 reviews 52 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 17, 2014

Good hotel in central Lucerne. Included breakfast. Service good, friendly and helpfull staff. Therooms are a bit small but normal for a standard Best western hotel. The price is around 150 francs for a double.

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Edingen, Germany
1 review
4 of 5 stars Reviewed January 2, 2014

Wonderful location if you want to see the old town of Lucerne. Near to everything. Parking was difficult and had to pay for this. Staff was very freindly and accomidating. Was able to park the car and explore the town on foot, which was nice.

Review collected in partnership with Best Western

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed November 22, 2013 via mobile

I have stayed here for 2 nights during our vacation in Nov 13. The location is very good as it is walking distance to the train station, chapel bridge and Lucerne Old Town. They have been providing good customer service by allowing us for early check in. Both check in and out process were fast. The continental breakfast that provided... More

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Los Angeles, California, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 10, 2013

This was probably the worst hotel I stayed in during my European vacation. I should've known better based on how awful Best Westerns are in the U.S. I was heading to Luzern and rather than go through the hassle of researching multiple hotels I came across this one. The pictures looked nice and it had a decent Bookings.com score so... More

Was this review helpful? Yes 1
dubai
Top Contributor
58 reviews 58 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 2, 2013

but unfortunately the hotel did not live upto its name or image. The rooms were tiny but the bathrooms were even more minuscule. And service is out of the question. Europe has such a high standard of living that i think they cannot afford to keep staff members. We in asia are better off, as far as service standards go.

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Chelmsford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2013

This was my first experience of a Best Western Hotel and on the strength of this Hotel, I wouldn't bother using this chain again. My room (single) was tired and dated. Each time I visited reception, including checking-in, there was no-one to be seen? I had to go looking for members of staff each time. The Breakfast service was chaotic... More

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dubai
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 9, 2013

Oops!!!!! a bad choice to make. Dingy rooms, no Air Conditioning. Pigeon holes. Breakfast was the usual sort, cold and regular.We had to go to reception if we wanted anything in the room, they couldn't even send it to us. One can get much better place to stay in with this kind of price. Please avoid.

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Kessel-lo
1 review
1 of 5 stars Reviewed July 29, 2013

Worst hotel experience ever. They simply decided without notifying us that they had degraded our room from a suite, to a junior suite. Hence the room was far too small to accommodate for adults, the bathroom was not adequate at all. The lower price offered as a compensation did not really make a difference. We had a horrible night, enjoying... More

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Chicago, Illinois
2 reviews
1 of 5 stars Reviewed July 28, 2013

The hotel room is terribly small. There were two of us staying in the room and we would have to move aside to let the other one get around the bed. It was super hot. This hotel has no air conditioning so you have to be out of the hotel from 8AM to about 10PM or you will fry in... More

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Rotterdam, The Netherlands
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 16, 2013

This is a decent hotel, very close to the old city centre of Luzern. The room was rather basic (i.e. the single room), but it was clean and with a rather big bathroom. Big advantage was the free Wifi. I found it however rather noisy in the evening, due to other guests talking in the hallways and sound of TV's.... More

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Additional Information about BEST WESTERN Hotel Rothaus

Also Known As:
Best Western Lucerne
Best Western Rothaus
Lucerne Best Western
Address: Klosterstrasse 4-6, Lucerne CH-6003, Switzerland
Location: Switzerland > Lucerne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #47 of 61 hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Rothaus 3*
Official Description (provided by the hotel):
Modern Hotel with restaurant is centrally located in a quiet area at the rim of the old city; the staff is multilingual. ... more   less 
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