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Ameron Hotel Flora Luzern

4.0 of 5 Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
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Certificate of Excellence 2014
Ameron Hotel Flora Luzern
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Ameron Hotel Flora Luzern
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776 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

because of the horrible service, everything else is horrible although it is accessible to the train station. I stayed from 18-21Dec. The other hotels I have been to in Switzerland are fantastic, but this is just horrid. Room service can take as long as an hour. If u need room service, make sure u call them every 5min to remind... More 

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Hobe Sound, FL
Top Contributor
64 reviews 64 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

They might think it is a 4 star, but I think a three star is more than enough. The location is Great, the staff was adequate, bed linens were very good, and the room was ample . However the restaurant food was marginal, (probable not enough customers), but I understand why. Our room had a good size bathroom, but it... More 

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AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your most appreciated feedback. We regret that we were not able to convnce you by our quality of service. Your hint concerning the cleanliness will be taken very serious and allow us to re-adjust the comfort back to our standards. We now that the WIFI registration is painful, but for security reason it... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is fantastic, its one minute walk from the chapel bridge, and about 3 minutes walk from the main train station. All of the central attractions of Lucerne are within a few minutes walk. The hotel seems newly rennovated, and is bright, clean and tidy. The room we had was large and bright, however there were... More 

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AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your most appreciated feedback. Please note that you have the choice to book different room categories offering different standard and service. It seems that you chose a category which did not suits your expactations and needs. For a future visit we recommend our Premium, Deluxe or Comfort category, where you will find bathrobes... More 

La Tour de Peilz
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is ideally located in the center of Lucern, not far from the wooden bridge, not far from the old city, tghe railway station and the KKL. The staff at the reception doesn't speak a word of french despite it is a national language in Switzerland. In the room, instead of finding a nice choice of drinks in the... More 

Was this review helpful? Yes 1
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you very much for your most appreciated feedback. Please note that we do offer different service categories which means in our standard rooms we do offer basic service at an attractive rate - in our Comfort, Deluxe and Premium rooms you will benefit from individual sleeping comfort, coffee facilities up to complimentary minibar. We regret that you... More 

Phoenix Arizona
Top Contributor
138 reviews 138 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 13, 2014

We stayed 2 nights and found this hotel well-located and a good mid-rnage value with a very nice restaurant and included breakfast. It is a 5 minute walk to the train station and a 10 minutes walk across the river Reuss to the old town. The wonderful Rosengard Museum is across the street and the major Lucerne Museum is a... More 

Was this review helpful? Yes 1
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest Thank you very much for your very good rate. I have read your kind words of appreciation and we are delighted that you enjoyed your stay with us. We place great value on our guests’ comfort, wellbeing and satisfaction, and I was pleased to hear that your expectations could be met in our smart and modern Ameron Hotel... More 

Genolier, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 10, 2014

This hotel is top for visiting Luzern. Very friendly and helpful staff. It has very spacious rooms that are clean and have everything you need including free bottled water, coffee machine and mini bar. Its centrally located and in a quite area of a side street. Its close to the central station, the old town and the shopping area and... More 

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AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest thank you so much for your praising words and great feedback regarding your stay with us. We are more than happy that you loved our hotel and enjoyed your time in Lucerne. As a regular Lucerne visitor, we really hope to welcome you back soon again. Best regards, Jessica Ternes and Team More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 5, 2014 via mobile

One night stay at this hotel. Reception staff are efficient but not friendly or welcoming in their behaviour. Restaurant staff were different: being friendly, funny and helpful, as well as providing great service. Room was small but suited our needs for one night. Only a few minutes from the train station and close to the old city and the lake.... More 

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AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we thank you very much for your most appreciated feedback and we are glad that you enjoyed your overall stay. Our aim and motivation is yout total satisfaction and well-being and our strengh is a heartly and welcoming service like you experienced in the restaurant. The hint with the front desk team will allow us to train and... More 

Lucerne, Switzerland
Senior Contributor
26 reviews 26 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2014

Rooms are decently appointed and beds are comfy, restaurant's food is pretty nice, location is great though just a short 5 minute walk down to the train station & lake Luzern area do remember to grab a drink for yourself before taking a walk by the beautiful lake get some breads if you would like to feed to lovely swans... More 

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AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we are very happy about your friendly words and we are glad that you found the ideal location to explore the city. Nevertheless, it seems that we were not able to convince you totally and we would be glad to get a second chance on a future visit. Best regards - Jessica Ternes and Team More 

Akron, Ohio
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 2, 2014

Nice size room, with good bathroom lighting. Quiet and in a good location for central city...walk to train station with mall underneath, to lake for cruises, and to old town and restaurants on river. Bathroom ha washcloths too. Buffet breakfast was good too.

Was this review helpful? Yes
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we are very happy about your friendly words and the recommendation. Great that you found the ideal location to explore the city. Thank you very much for your stay and hope to see you soon back among us t! Best regards - Jessica Ternes and Team More 

Halifax, United Kingdom
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 2, 2014 via mobile

My friends and I stayed here as part of a Swiss Travel Rail package. It is very conveniently situated for just about everything. Check in was courteous although not slick. I asked for a non-smoking room but I was disappointed to be allocated one which smelt very much of smoke. The room was small but clean. We stayed on a... More 

Was this review helpful? Yes 1
AlthoffHotelGroup, Manager at Ameron Hotel Flora Luzern, responded to this review

Dear guest we are sorry to learn that we were not able to meet your expactations. Your well-being is our motivation and aim in everything we do. Your remarks will allow us to adjust our offer and standards. We would be happy to get a second chance on a future trip to Lucerne, best regards Jessica Ternes and Team More 

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Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western
Hotel Style:
#16 Luxury Hotel in Lucerne
#18 Romantic Hotel in Lucerne
#18 Business Hotel in Lucerne

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