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Eastwest Hotel

#15 of 106 Hotels in Geneva
Certificate of Excellence
Hotel website
Rue des Paquis 6, Geneva 1201, Switzerland
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534 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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    (534)
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    (127)
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London, United Kingdom
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this little hotel - great atmosphere. Easy going but well run. Everything works as it should. Wonderful. Breakfast is always a treat - not overloaded with options but what is offered is very good. Service is excellent.

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Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was a shirt business trip. Stayed here just 2 nights , for me the location worked perfectly. Good rooms and prompt service. A bit expensive but then this is Switzerland . Overall a comfortable hotel. Breakfast was good. Service was quite efficient.

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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If it weren't for the WiFi I would have given this hotel a much better rating. It was nice, modern decor, clean, the staff was incredibly polite and helpful for tourists (advising tours, major points of interest, etc. They even tried to help solve the problem). But in 2015 if a hotel's WiFi doesn't connect well to your laptop, it's... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Geneva was one of the stops of our honeymoon and we were very glad to have chosen the EastWest as our hotel. It was simply great! As soon as we arrived (which was late at night) we were greeted with a very welcoming staff and our car was taken with the valet service to be parked. They also assisted us... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We will not recommend this hotel to anyone, we left very distressed after they charged us €600 to wash a bag of clothes, we asked the receptionist on the morning where a laundry mat near by was to do washing and she suggested they could wash it for us, I told her we did not want it dry cleaned as... More 

Was this review helpful? Yes 1
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, First of all, I would like to apologize for this late response to your review, but I was away for the last 10 days and I wanted to get all the facts from our reception staff and the manager on duty before responding. While some details of the accounts vary slighty, it seems that you were very casual... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

Excellently located boutique hotel with welcoming and informed staff. I would stay here again as have to visit Geneve once a year. Clean and well presented with Asian twists a most relaxing inner city residence. 3 minute walk from the lake and public transport. Valet parking available.

Was this review helpful? Yes 3
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, Thank you for your very positive review. It’s good to hear that you enjoyed your stay with us and that you will be returning when you are back in Geneva again next year. We look forward to your next visit. Best wishes, Marc-Antoine Nissille Managing Director More 

Oxfordshire, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 13, 2015

We stayed in this hotel for a long weekend during 2014 for my birthday. The room was so light, spacious and airy with a gorgeous walk-in wardrobe! The staff on reception were so friendly and helpful especially when we were planning our day out. The location was excellent and you could reach the lakeside in a 5 minute walk. Just... More 

Was this review helpful? Yes 1
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review. It’s great to learn that you chose Eastwest Hotel to celebrate your birthday and very rewarding to know that you thought it was beautiful, luxurious and classy. Our staff always strive to do their best so it’s also gratifying to hear that you found them friendly and helpful.... More 

Seattle, Washington
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 9, 2015

I have stayed here twice now. Both times, the staff friendly and quick. They seem to maintain a good ratio of staff to rooms. The rooms are cute, are modern but have character. There's a Nespresso machine, big fluffy pillow, and quality amenities in the bathroom. (The dryer even had a diffuser attachment! As a curly headed person, I normally... More 

Was this review helpful? Yes 2
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, Thank you for visiting us again and for your lovely 5 star review. We truly appreciate you taking the time to write about your experience with us. We are delighted to read that you value the friendliness and efficiency of our staff as much as the in-room amenities and comfort of our public spaces, in particular the fitness... More 

London, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 26, 2015

stayed here while on business. Staff were friendly and helpful. Rooms clean and had good amenities. Some previous reviewers mentioned issues with the wifi but I found it reliable and fast. Would recommend to others traveling to Geneva.

Was this review helpful? Yes 1
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, It’s great to hear you enjoyed your stay at Eastwest Hotel. Thank you for taking the time to post a review. All the best, Marc-Antoine Nissille Managing Director More 

Md
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 22, 2015

Compliments to the staff at Eastwest, who were excellent and accommodating on a recent weekend trip! The hotel was fairly simple to find, but does have a strange parking situation. There are bollards running down the center of the road just outside, and no apparent place to park, so just pull up a little further to allow cars to pass,... More 

Was this review helpful? Yes 3
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review

Dear Guest, It was our pleasure to serve you. On behalf of the entire team, thank you for choosing Eastwest hotel and for taking the time to share your experience. Kind regards, Marc-Antoine Nissille Managing Director More 

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