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Novotel Geneve Centre

#51 of 106 Hotels in Geneva
GreenLeadersBronze level
4.0 of 5
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Rue de Zurich 19 | 1201 Geneva, Geneva 1214, Switzerland
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Novotel Geneve Centre
Best prices for: 1 room 1 guest
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Ranked #51 of 106 Hotels in Geneva
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
GabrielleKS London
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813 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Even the superior/ standard rooms are clean, spacious and well furnished. The breakfast is also well stocked with a range of different items including a boil yourself eggs! The one major downside is that there were always long queues for the reception which only two people at the desk to assist guests. After waiting 15 mins it took us 20... More 

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NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Madam, We thank you for having taken the time to answer our survey. We are happy to see that your sojourn with us was a nice experience and that you appreciated the quality of our rooms and our central location between the train station and the lake. We regret that you had to wait such a long time to... More 

Alsager, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited the Novotel Geneve 21st to 25th May 2015 for my husband's birthday. Despite having read quite a few negative reviews we found the hotel to be perfect for our requirements. It is a 5 minute walk from the station and 5 to 10 minutes walk from the lake. There are plenty of bars, restaurants and a large supermarket... More 

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NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Amanda, We thank you for having taken the time to answer our survey. It’s a reward for us to read that your stay with us was a nice experience. Thank you for choosing our hotel for celebrating your husband's birthday. Hoping to have the pleasure to welcome you on your next stay in Geneva, Sincerly yours, More 

Concord, Massachusetts
Top Contributor
115 reviews 115 reviews
18 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Before booking I read the reviews and hesitated a bit. They offered a suite for a reasonable price and we were a family of four so I took it. First the cons: The hotel doesn't have bell staff and the front desk staff is very busy. Carrying the bags down the front steps without help was a little offputting. Yes,... More 

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NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Sir, We thank you for having taken the time to answer our survey. It’s a reward for us to read that your stay with us was a nice experience. We have passed your words of commendation to our teams. Thank you for your feedback about the aspects that need improvement, we are pleased to inform you that by end... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The location is reasonable and the property standard Novotel. The main disappointment was the completely overwhelmed and harried front desk staff, who responded by often acting unprofessionally with loud complaints about how busy they were while rummaging through huge disorganized piles of paper and then disappearing for long stretches into the back while guests looked at each other in bewilderment... More 

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NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Mr. Quaker, We are extremely sorry to read of your unpleasant experience with us and we wish to apologize fully. We thank you for having taken the time to inform us of these anomalies and ensure that your feedback has been communicated internally in order for our front office team undersand how their role is important. We hope that... More 

Travelers are raving about these Geneva hotels

Cologne, Germany
Top Contributor
50 reviews 50 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you book a room here you are both near the train station and the lake and quite a few nice restaurants. It is a good place to stay when on business, but I would not necessarily recommend it otherwise.

Was this review helpful? Yes
NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Madam, We thank you for having taken the time to answer our survey. We are happy to see that your sojourn with us was a nice experience and thank you for your comment regarding the room facilities and hope the congeniality and professionalism of our team helped you cope with the situation. We take this opportunity to inform you... More 

Marbella, Spain
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed a few nights here in an executive room , breakfast included was excellent and the room facilities worked well . TV had 2 UK channels, coffee Nd diff drinks all free from the mini bar . They even gave us free bus and boat tickets to use during our stay . The wifi was about 30 Meg's a second... More 

Was this review helpful? Yes
NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Madam, Sir, We thank you for having taken the time to answer our survey. It’s a reward for us to read that your stay with us was a nice experience and we look forward to have soon the pleasure of welcoming you again. Sincerly yours, More 

Sharjah, United Arab Emirates
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I give this hotel 3 star and this is out of my generosity. the hotel staff was rude housekeeping was horrible and then at breakfast they told me that some of the items are finished even though I was here at 9 o'clock and this earth till 10:30.

Was this review helpful? Yes
NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Sir, We are really sorry to read that your stay with us was not as nice an experience as it’s supposed to be and we offer you our fully apologies. Rest assured that your feedback as been forwarded internally in order for such experience does not happen again. We apologize for the inconvenience and hope nonetheless to have the... More 

Bristol, United Kingdom
Top Contributor
71 reviews 71 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are members of Accor Club and booked n executive room on the 7th floor. The check in and out was done in minutes and being offered a free travel card for the duration of our stay was fab, it includes bus, tram and water taxi (little yellow boats) for zone 10. On this point please remember to get your... More 

Was this review helpful? Yes 1
NovotelG, Manager at Novotel Geneve Centre, responded to this review

Dear Madam, We thank you for having taken the time to answer our survey. It’s a reward for us to read that your stay with us was a nice experience. We took good note of your helpful feedback in order to improve the aspects mentionned, such as the shower and the breakfast. Also, our deepest apologies for the regretable incident... More 

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