We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 104 Geneva hotels


34 Rue J.-J. Rousseau, Geneva 1201, Switzerland (Saint-Gervais Les Bergues)
Hotel amenities
Save Saved
You added Excelsior to your Saves list
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #49 of 104 hotels in Geneva
  • Overview
  • Reviews (109)
  • Similar Hotels
  • Photos (18)
  • Amenities
  • Q&A (1)
  • Room tips (15)
  • Location
  • More
Write a Review

109 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Top Contributor
191 reviews 191 reviews
57 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were shocked at how nice the hotel was! Elsewhere in Switzerland we were paying more and getting a lot less for our money. We got a double room for 118 CHF. The hotel itself is really nice. Our room was clean and modern. The staff were extremely helpful and let us keep our bags in their luggage room until... More

Was this review helpful? Yes
Baar, Switzerland
Top Contributor
107 reviews 107 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Very close to the train station, to the lake and the city center, the hotel is clean but is old-fashioned and without any spirit. Style from the 60's-70's, well maintained but ... no air-conditioning, no coffee machine in the room, ... I asked for a quiet room and I got a room in the back which had no noise coming... More

Was this review helpful? Yes
Aveiro, Portugal
Top Contributor
71 reviews 71 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The worst hotel ever. Bad managment sure the biggest regret I ever been im my travel life., im not a weird person on perfection. I like to enjoy the places and at least minimal conditions. I never asked too much. But this hotel I dont recommend to anyone. Bad bad cleaning! noisy, and the managemnt very rude with clients. the... More

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 5 nights in Excelsior. The location is a stone's throw from the railway station, 3min walk from the river, 5min walk from the lake. You got all you need around the hotel: cafe, pharmacy, department stores. Geneva is pretty small so the old city is 10min walk from the hotel. Even so, it is very quiet. The team was... More

Was this review helpful? Yes 2
Antibes, France
Top Contributor
69 reviews 69 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We visited Geneva during Easter weekend. The hotel is standard; clean room and bathroom. The neighborhood is really good, station, mall, lake, everything at walking distance. Service was fine, receptionist friendly. We were given a twin bed though we had given 1 double bed as preference. They said we could change after the first night stay there. We did not... More

Was this review helpful? Yes 1
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2014

There is no waiting lounge and the desk staff are not very helpful, especially when you have asked for an early check in. The rooms are too small for comfort and air conditioners are needed in May and June. The breakfast is basic to say the least. Reminds one of a Nunnery!

Was this review helpful? Yes
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2014

I recently spent 4 nights with my husband who attended a conference. I was very surprised what an expensive city Geneva is. This hotel is affordable and VERY well located. Just a short walk from the train station. When you stay at a Geneva Hotel you get a pass that allows you to use all public transportation for free. I... More

Was this review helpful? Yes
Perth, Australia
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 17, 2014

The hotel is a short walk from the train station and it's cheap to take a train from the airport straight to the main station. The receptionist wasn't overly friendly or helpful when we arrived and told us we just had to use the internet to find information on tours and trains etc I had previously emailed a few times... More

Was this review helpful? Yes
Kuala Lumpur
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

My wife and I stayed at Excelsior hotel for 4 nights just recently. The hotel is excellent value compared to other overpriced options. We were kindly upgraded to a very spacious superior room on arrival. The reception staff were very friendly and helpful. The hotel is within walking distance to most key sites, the lake and close to the station.... More

Was this review helpful? Yes 2
Jackson, Wyoming
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 15, 2014

I stayed here for two nights over a weekend in April while traveling back from the French alps after a ski trip. I found this hidden gem and booked a room for two nights on another website (and saved a significant amount of money: my bill for two nights was $190 versus the 300 chf I saw on a notice... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Excelsior, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in
any neighborhood
in Geneva with
any amenities

Been to Excelsior? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior

Address: 34 Rue J.-J. Rousseau, Geneva 1201, Switzerland
Location: Switzerland > Geneva > Saint-Gervais Les Bergues
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, TripOnline SA, BookingOdigeoWL and Priceline so you can book your Excelsior reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

18 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (13)
Dining (1)
Room/suite (4)
Bathroom (3)
Other (5)

Management photos: Courtesy of the property manager

All management photos (6)
Hotel & grounds (2)
Dining (1)
Room/suite (1)
Other (2)


Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style
#7 Best Value Hotel in Geneva
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Excelsior and other travelers.
1 question

See which rooms travelers prefer